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All Journal al-Afkar, Journal For Islamic Studies AL-TANZIM : JURNAL MANAJEMEN PENDIDIKAN ISLAM Jurnal Isema : Islamic Educational Management Perdikan: Journal of Community Engagement AL-FIKRAH: Jurnal Studi Ilmu Pendidikan dan Keislaman Jurnal Ilmiah Ar-Risalah: Media Ke-Islaman, Pendidikan, dan Hukum Islam KIDDO: Jurnal pendidikan Islam Anak Usia Dini Thawalib: Jurnal Kependidikan Islam re-JIEM (Research Journal of Islamic Education Management) Al Irsyad: Jurnal Studi Islam Jurnal Pengabdian Masyarakat Nusantara Al Tahdzib: Jurnal Pendidikan Islam Anak Usia Dini Tadris: Jurnal Pendidikan Islam EBTIDA' : Jurnal Pendidikan Dasar Islam Jurnal Ilmiah Ar-Risalah: Media Ke-Islaman, Pendidikan dan Hukum Islam
Hilmi Qosim Mubah
Institut Agama Islam Negeri Madura
Religion Humanities Economics, Econometrics & Finance Education Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Social Sciences Other

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Synthesizing Itqan Values and Total Quality Management (TQM) in Enhancing Customer Satisfaction at Elementary School: A Conceptual Literature Review Rizq, Aanisah Agusnani; Mubah , Hilmi Qosim; Darmawan, Oki
re-JIEM (Research Journal of Islamic Education Management) SPECIAL ISSUE OF 1-ST INCOME (INTERNATIONAL CONFERENCE ON MANAGEMENT AND EDUCATION)
Publisher : Islamic Education Management Study Program, Tarbiyah and Teacher Training Faculty, State Islamic University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/re-jiem.vi.24273

Abstract

This conceptual literature review examines the theoretical integration of Total Quality Management (TQM) principles with Islamic Itqan (professionalism) and Ahsanu ‘Amala (excellence) values to map customer satisfaction in Islamic elementary education. Rather than reporting empirical implementation, the study synthesizes scholarly and Islamic literature to construct a conceptual framework that aligns managerial quality standards with spiritual and character development objectives. Through systematic analysis of relevant publications, the review identifies five core TQM principles (customer focus, total involvement, continuous improvement, visionary leadership, and data-driven decision-making) and recontextualizes them within Islamic educational ethics. The synthesis demonstrates that stakeholder satisfaction emerges when academic quality benchmarks are harmonized with moral and spiritual formation. The review further emphasizes that standard operating procedures (SOPs) are not merely administrative tools, but operational expressions of the Islamic principle of mizan (balance and fairness) in service delivery. By mapping the intersection of modern quality management and Islamic work ethics, this paper offers a conceptual foundation for Islamic elementary schools to synchronize national standards with institutional religious values. It concludes that ethically grounded standardization provides a structured pathway to sustain public trust and service consistency.
The Influence of Principal Leadership on the Satisfaction with Early Childhood Education Services Quality Citra Aulia Uzliva; Hilmi Qosim Mubah; Ach. Baidowi; Retno Wuri Sulistyowati; Diah Harmawati
Al Tahdzib: Jurnal Pendidikan Islam Anak Usia Dini Vol. 4 No. 2 (2025): Al Tahdzib: Jurnal Pendidikan Islam Anak Usia Dini
Publisher : STAI Publisistik Thawalib Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54150/altahdzib.v4i2.689

Abstract

The interactions among teachers, facilities, leadership, and administrative systems influence the quality of educational services. A holistic approach is necessary to understand how morale, cooperation, professional practices, and facility management improve the effectiveness of early childhood education services. This study aims to analyze the effect of school principal leadership on the quality of Early Childhood Education services. The research used a quantitative correlational method with questionnaires administered to 35 respondents. Data were analyzed using SmartPLS through validity, reliability, and t-statistics tests to ensure the instruments' accuracy and the significance of variable relationships. The research findings revealed that school principal leadership (SPL) had a positive and significant impact on service quality (SQ), with an Original Sample of 0.791, a T-statistic of 17.960, and a P-value of 0.000. This indicates that morale, cooperation, active and professional learning, as well as the utilization and maintenance of equipment, play a significant role in creating quality administrative services and optimizing the use of school facilities. In conclusion, SPL significantly influences SQ, suggesting that morale, cooperation, professional learning, leadership, and the use of facilities are crucial in improving administrative service quality and overall school effectiveness.
PENINGKATAN MUTU SANTRI MELALUI IMPLEMENTASI INOVASI PROGRAM EKSTRAKURIKULER PESANTREN Bardatus Sufyanah; Hilmi Qosim Mubah; Badrus Soleh
re-JIEM (Research Journal of Islamic Education Management) Vol. 6 No. 2 (2023)
Publisher : Islamic Education Management Study Program, Tarbiyah and Teacher Training Faculty, State Islamic University of Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19105/re-jiem.v6i2.11981

Abstract

Currently, there is a general view in the community that pesantren education does not only focus on being an institution for the study of Islamic knowledge, but must also be able to improve the existence of the quality of students through the development of programs outside of religion. One of these efforts is through the implementation of innovative pesantren extracurricular programs. This study aims to investigate implementation of extracurricular program innovations in improving the quality students in pesantren. This research is a literature study conducted with a qualitative approach. The sources and types of data used are secondary data in the form of scientific journals, books, skripsi and theses. There are findings that pesantren, in improving the quality their institutions, can reform through a variety extracurricular activities. Urgency improving quality students as a form of developing interests and talents, maintaining the mentality students in the pesantren and forming the identity students. The sustainability of extracurricular innovations is seen from vertical factors in the form of kyai leadership determining policies in pesantren and horizontal factors with regard to causes that intersect directly with students such as: coach strategies, support from fellow students, parents and collegiate, extracurricular SOP, availability of coaches, and support for facilities and infrastructure. Extracurricular program innovation by paying attention to the relevance of the times and the benefits obtained by students. Existence of extracurricular innovations produces graduates who are able to combine religious knowledge with general knowledge in accordance with the new times and the needs of society.
Co-Authors A.Fatikhul Amin Abdullah, A.Fatikhul Amin Abdul Muin Abdul Mukhid Abdul Wafi Abdul Wafi, Abdul Abdul Wahid Ach. Baidowi Ahmadi Ahmadi Ali Nurhadi Amin, Moh. Badruddin Arraisah, Fulviana Astri Norisa Irfandari Atiqullah Badrud Tamam Badrus Soleh Baidowi, Ach. Bardatus Sufyanah Busahwi Citra Aulia Uzliva Diah Harmawati ERNY ROESMININGSIH Faizudin, Faizudin Fathorrahman Fathorrahman, Fathorrahman Fatikhul Amin Abdullah Hafidz, Moh. Hossam, Ahmed Ika Herliana Ikha Yuliati Indah Ummis Sholehah Iswatun Hasanah Itaanis Tianah Jakfar , Moh. Ferdiyanto Ali KACUNG WAHYUDI, KACUNG Kaya, Cemil Kowi, Abdul Kurniyati Indahsari Moh. Hafidz Moh. Jani Mohammad Thoha Mohamoud, Mohamed Esse Muchlis Solichin Mukhid, Abd. Mukhid, Abdul Oki Darmawan Oktafiana, Shinta Ratnawati, Rinta Retno Wuri Sulistyowati Rikawari Nusih Rinta Ratnawati Rizq, Aanisah Agusnani Saiful Hadi Saiful Hadi Solichin, Muchlis Suci Urmilawati Sufyanah, Bardatus Supratno, Haris Susilawati, Endang Fauziyah Tamlihah Tamlihah Tamlihah, Tamlihah Tianah, Itaanis Tria Ayu Wulandari Urmilawati, Suci Wahid , Abdul Wulandari, Tria Ayu Yaseen, Muhammad Yudha, Gesit Zainatul Mufarrikoh Zainol Hasan Zainuddin Syarif Zeinal Abidin