Article Per Year (5 Year)
p-Index From 2021 - 2026
4.116
P-Index
This Author published in this journals
All Journal Science and Technology Indonesia MLJ Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Pemberdayaan Masyarakat: Media Pemikiran dan Dakwah Pembangunan Technomedia Journal Dirasah : Jurnal Studi Ilmu dan Manajemen Pendidikan Islam Jurnal Kebidanan Mutiara Mahakam Management and Sustainable Development Journal ELEOS: Jurnal Teologi dan Pendidikan Agama Kristen Jurnal Interpretasi Hukum Journal of Social And Economics Research Berita Kedokteran Masyarakat International Journal of Advanced Multidisciplinary Jurnal Perspektif Arsitektur UPMI Proceeding Series Journal Journal of Management and Informatics Causa: Jurnal Hukum dan Kewarganegaraan Jurnal Akademi Akuntansi Indonesia Padang The International Journal of Medical Science and Health Research Cakrawala: Jurnal Ekonomi, Manajemen dan Bisnis journal of social and economic research Outline Journal of Economic Studies Harmonia : Journal of Music and Arts Knowledge on Sustainability, Longevity, and Interdisciplinary
Daniel
Unknown Affiliation
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

Published : 29 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Technomedia Journal

 1 
Pemanfaatan Teknologi Layanan Fine Dining untuk Meningkatkan Customer Experience dan Influence Satisfaction: Utilization of Fine Dining Service Technology to Improve Customer Experience and Influence Satisfaction Felix, Antonius; Steven Jonathan Salim; Juan Matthew Karsten; Handoko; Anlovsky; Daniel
Technomedia Journal Vol 8 No 3 Februari (2024): TMJ (Technomedia Journal)
Publisher : Pandawan Incorporation, Alphabet Incubator Universitas Raharja

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/tmj.v8i3.2170

Abstract

The restaurant industry is a business that is popular among the public, because it promises large profit potential. One of the classifications in the restaurant industry is upscale restaurants, which are the type of restaurant that has the highest level of service. Fine dining restaurants are a type of restaurant that is included in the upscale restaurant category. Even though fine dining restaurants are included in the niche market category which has few competitors, there are quite a lot of fine dining restaurants in Jakarta & Bali. Therefore, fine dining restaurants need to present something different for their consumers. In Jakarta & Bali, a fine dining restaurant has introduced a distinctive dining experience by integrating three-dimensional visual technology and digital mapping in its Le Petit Chef program. Through the concept offered by Le Petit Chef, it provides a new touch to the culinary world, especially in Indonesia because this concept is something that has not existed before. In order to be able to face increasingly fierce competition. By providing this unique experience, researchers are interested in examining what Customer Experience factors can have an influence on Customer Satisfaction. This research aims to have an impact on customer experience at Le Petit Chef in Jakarta & Bali which involves aspects of product quality, price and service quality on the level of Customer Satisfaction. In achieving this goal, the research focus will be placed on three main aspects: (1) the influence of the impact of product quality on customer satisfaction, (2) the influence of the impact of price on the level of customer satisfaction, and (3) the influence of the impact of service quality on customer satisfaction. The approach used is a qualitative approach with descriptive and explanatory methods, utilizing secondary data. The population used in this research is all reviews on the Google Review and Tripadvisor platforms for Le Petit Chef restaurants in Jakarta & Bali, namely 115 reviews, with a sample size of 17 reviews. Sampling was carried out using the Probability sampling method. Data collection involved two sources from TripAdvisor and Google Reviews as sources to extract customer perceptions of the Le Petit Chef Jakarta & Bali restaurant. The discussion data will then be explained in more depth as to whether there are aspects such as food, price and service in the review. So that it can produce a conclusion regarding the impact of these aspects on the level of customer satisfaction. The research results show that price has a perpendicular influence on customer satisfaction, food quality that meets customer expectations has a positive impact on customer satisfaction, and service quality from a restaurant has a significant impact on customer satisfaction.
Co-Authors Abdul Hakim Abyadi, Syaidil Ahmad, Akiruddin AKHMAD Aloysius Hardoko Andrian, Nopy Andriyanto Adhi Nugroho Anlovsky Antonius Felix Aqil Juniardi, Muhammad Ardian, Muhammad Fadhil Aribowo, Nanang Bagaskara, Muhammad Fadhil Baros, Wan Aisyah Chairul Saleh Chairyatna, Muhammad Yanri Citra Jaya Dedy Dewi Anggraeni, Poppy Dhanalvin, Erzhan Dian Mohamad Anwar Djihan Ryn Pratiwi, Djihan Ryn Efna, Desi Elkarima, Naseha Elsje Theodora Maasawet Eva Marliana, Eva Eva, Kemistia Firdaus Hafidz As Shidieq Hadi Wiyono Hairani, Rita Handoko Handoko, Melyani Harlyn L. Siagian Harman Malau Herliani Indra Masmur Isyana Emita Iwan Ramadhan Jehuman, Engelina Suryawaty Juan Matthew Karsten Khosihan, Aan Kusila, Gilbert Renardi Lasih Lelunu, Sapta Lisma Evareny, Mohammad Hakimi, Retna Siwi Padmawati Magdaleni, Agustina Rahayu Makrina Tindangen Maria Angela Siokalang Masmur, Hestina Miftahir Rizqa Muammar Khaddafi Muhammad Agus Hardiansyah Muhammad Fauzan Azhmy Nadhira, Farrasila Negara, Revolusi Shandi Nurhamdi, Muhamad Oktavia, Ayunda Olivia, Nia Ongkowiguno, Cheryl Michaeli Ongkowiguno, Cheryl Michaelia Prajnawita, Disny Pratama, Ichsan Purba, Nelvitia Putri , Kesia Rosalina Putri, Fareta Angelica Ichwana Rachim, Muhammad Hafidz Rafik, Ahamd Rahadjeng , Indra Riyana Ramadhani, Dwi Aryanti Rambitan, Vandalita M. M. Ratnady, Hendita Dyah Renaldo Marsal Revelino, Dedy Rickiany, Liza Ritson Purba, Ritson Rizkiana Karmelia Shaura Rizkianti, Wardani Rizky Adi Nugraha Rosalia, Alderina Ruga, Ritbey Saibun Sitorus Sangalang, Indrabakti Sarto Saskia Saut, Benjamin Simanjuntak, Nova Lady Steven Jonathan Salim Subur P Pasaribu Sulistiawati Suriyanisa Sylvia Wahyu Indrarti Yusak Hudiyono, Yusak