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All Journal JURNAL IQRA´ Mimbar Agribisnis: Jurnal Pemikiran Masyarakat Ilmiah Berwawasan Agribisnis Mimbar Ilmu JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi) Journal of Humanities and Social Studies SAP (Susunan Artikel Pendidikan) SCAFFOLDING: Jurnal Pendidikan Islam dan Multikulturalisme Jurnal Ilmiah Manajemen Kesatuan JURNAL MANAJEMEN PENDIDIKAN Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal of Social and Management Studies (IJOSMAS) International Journal of Educational Research and Social Sciences (IJERSC) Tafkir: Interdisciplinary Journal of Islamic Education International Journal of Economy, Education and Entrepreneurship (IJE3) Journal Of World Science International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Locus Penelitian dan Pengabdian Utsaha: Journal of Entrepreneurship Journal of Social Studies, Arts and Humanities (JSSAH) International Journal of Entrepreneurship and Business Management Asean International Journal of Business Journal of Public Representative and Society Provision The Es Economics and Entrepreneurship The Eastasouth Management and Business West Science Business and Management West Science Interdisciplinary Studies Enrichment: Journal of Multidisciplinary Research and Development Sinergi International Journal of Logistics West Science Interdisciplinary Studies IIJSE The Eastasouth Journal of Social Science and Humanities Asian Journal of Social and Humanities Greenation International Journal of Economics and Accounting Sinergi International Journal of Psychology International Journal of Applied Management and Business International Journal of Management, Innovation, and Education Jurnal Studi Al-Qur'an dan Tafsir
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Journal : Enrichment: Journal of Multidisciplinary Research and Development

Service Quality Improvement Strategies Through Strengthening Organizational Culture, Transformational Leadership, Self-Efficacy, and Work Engagement Zubaidah, Siti; Hardhienata, Soewarto; Sunaryo, Widodo
Enrichment: Journal of Multidisciplinary Research and Development Vol. 2 No. 6 (2024): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v2i6.146

Abstract

This study aims to analyze the improvement of service quality through strengthening organizational culture, transformational leadership, self-efficacy, and work engagement. The types of data in this study are quantitative data and qualitative data. Research data collection was carried out using a questionnaire to respondents. In this study, the data analysis stage begins with descriptive variable analysis, prerequisite test analysis, and continued with path analysis. The results showed that 1) there is a significant direct positive effect of organizational culture (X1) on service quality (Y), 2) there is a significant direct positive effect of transformational leadership (X2) on service quality (Y), 3) there is a significant direct positive effect of self-efficacy (X3) on service quality (Y), 4) there is a significant positive direct effect of organizational culture (X1) on work engagement (X4), 5) there is a significant positive direct effect of transformational leadership (X2) on work engagement (X4), 6) there is a significant positive direct effect of self-efficacy (X3) on work engagement (X4), 7) there is a significant positive direct effect of work engagement (X4) on service quality (Y), 8) there is a significant positive indirect effect of organizational culture (X1) on service quality (Y) through work engagement (X4), 9) there is a significant indirect positive effect of transformational leadership (X2) on service quality (Y) through work engagement (X4), 10) there is a significant indirect positive effect of self-efficacy (X3) on service quality (Y) through work engagement (X4).
Engagement Enhancement Strategy Between Nurses Public Hospital and Private Hospital Through Improving Perceived Organization Support, Selfefficacy and Servant Leadership (Comparative Study Using QualitativeAnalysis) Soeyono, Annisaa; Notosudjono, Didik; Sunaryo, Widodo
Enrichment: Journal of Multidisciplinary Research and Development Vol. 3 No. 10 (2026): Enrichment: Journal of Multidisciplinary Research and Development
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/enrichment.v3i10.595

Abstract

Nurse engagement is an important factor in improving the quality of health services, patient safety, and hospital performance. The level of nurse engagement can differ between public and private hospitals due to differences in organizational characteristics, management systems, work culture, and leadership styles. This study aims to explore strategies for increasing nurse engagement based on the context of both types of hospitals. The study uses a qualitative approach with data collection techniques through literature review and observation. Data analysis was conducted through the stages of data reduction, data presentation, and conclusion drawing. The results show differences in the level of nurse engagement between government and private hospitals. Government hospital nurses have high engagement indicators in productivity, ownership, loyalty, vigor, and absorption, while private hospital nurses excel in career development and dedication. Perceived organizational support, self-efficacy, and servant leadership had a positive and significant effect on nurse engagement in both types of hospitals, both partially and simultaneously. However, the difference in the effect of each variable partially was not significant between the two hospitals. This study recommends the formulation of strategies to increase engagement through socialization programs, organizational support and self-efficacy training, and strengthening servant leadership.