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All Journal Hukum Islam Jurnal Asy-Syari'ah JURNAL UNIZAR LAW REVIEW JISIP: Jurnal Ilmu Sosial dan Pendidikan JUSTISI Abdi Masyarakat AIWADTHU: Jurnal Pengabdian Hukum Unizar Recht Journal
Irma Istihara Zain
Universitas Islam Al-azhar
Arts Humanities Education Energy Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Journal : JUSTISI

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lternatif Penyelesaian Sengketa Antara Konsumen Dan Pelaku Usaha UMKM Melalui Badan Penyelesaian Sengketa Konsumen Kota Mataram Istihara Zain, Irma; Haerani, Haerani
JUSTISI Vol. 10 No. 1 (2024): JUSTISI
Publisher : Fakultas Hukum Universitas Muhammadiyah Sorong

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33506/jurnaljustisi.v10i1.2766

Abstract

This study aims to examine and analyze the implementation of dispute resolution between consumers and MSME business actors through the Mataram City BPSK institution. The research method used is empirical with a statutory and sociological approach. The results of this study indicate that the implementation of out-of-court dispute resolution between consumers and MSMEs business actors through BPSK Kota Mataram is in accordance with the Decree of the Minister of Industry and Trade Number 350/MPP/Kep/2001 concerning the Implementation of BPSK Duties and Authorities which is the procedural law of BPSK in resolve disputes. However, the percentage of consumer disputes and MSMEs business actors that are handled and resolved at BPSK is very minimal due to several factors, namely: Lack of existence related to the existence of the Mataram City BPSK institution among consumers and MSMEs business actors, There are internal dispute resolution efforts carried out by business actors MSMEs, the level of consumer satisfaction with product quality and services for MSME business actors is relatively high. Keyword: Alternative Dispute Resolution; Consumer; Businessmen.
Co-Authors A. Ilham Abdi, Lalu Pradifta Putra Ahmad Rifai ahmad yani Ahmad Yani Alamsyah, Rahmat Ariani, Irma Aulia Aspuri, Aspuri Aswadi, Khairul Gusti Ayu Ratih Damayanti Haerani Haerani Haerani Haerani Haerani Haerani, Ruslan Hafizatul Ulum Hapdi, Lalu Arian I Gede Wirawan Ika Yuliana Susilawati Ika Yuliana Susilawati Ikhsan Kamil, Muhammad Isnaini, Atin Meriati Jauhari D Kusuma Kamil , M. Ikhsan Kamil , Muhammad Ikhsan Khairul Aswadi Khairul Aswadi Kurniawan, Alan Kusuma, Jauhari Dewi Lalu Arian Hapdi Lalu Maftuh Abdul Razzaq Lalu Yuda Bakti Ligawan Ligawan, Lalu Yuda Bakti M. Ikhsan Kamil M. Sukarno Maulana, Bayu Aftiar MIFTAHUL JANNAH Mubarak, Kemal Muhammad Kamil Ni Made Pradita Widyaningtyas Ni Nyoman Aprianti R. Rahadian Sujono Ramadhan, Muhammad Rafli Rany Wahida Risyantyo, Muhammad Ghaffari Risyantyo Rita Novitasari Subroto Sahabudin Alfarisi Sari, Diana Laela Selywati Siti Nurul Asiah Jamil Sri Karyati Subroto, Rita Novitasari Sujono, R. Rahadian Sukarno Sumarni Sumarni Sumarni Sumarni Wirawan, I Gede