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Setiawansyah Setiawansyah
(Scopus ID : 57446859700), Universitas Teknokrat Indonesia
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HYBRID METHOD USING ITARA AND MACONT FOR SELECTING THE BEST CUSTOMERS IN A DECISION SUPPORT SYSTEM Junhai Wang; Setiawansyah Setiawansyah; Riska Aryanti
Teknosia Vol. 20 No. 1 (2026): Vol. 20 No. 01 (2026): June 2026
Publisher : UNIB Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33369/teknosia.v20i1.48331

Abstract

This research is motivated by the company's challenges in objectively identifying high-value customers due to the numerous assessment criteria, heterogeneous data, and the use of conventional methods that are prone to subjective bias and ranking instability. To address these challenges, this study develops a decision support system based on the hybrid ITARA–MACONT method, where ITARA is used to determine criteria weights rationally based on indifference threshold deviation, while MACONT is applied to perform compromise aggregation in the alternative ranking process. The results show that the system can produce clear and consistent customer rankings, with Customer TY achieving a score of 0.7141 and ranking first, followed by Customer RD with a score of 0.6561 in second place, and Customer AH with a score of 0.5859 in third place. These findings indicate that the integration of ITARA–MACONT is effective in enhancing the objectivity, transparency, and stability of top customer selection results, thereby supporting strategic decision-making aimed at improving customer loyalty and business profitability.
Integration of Data Assessment Method Weighting and Proximity Indexed Value for Best Employee Selection in Decision Support Systems Setiawansyah Setiawansyah; Dyah Ayu Megawaty; Faruk Ulum; Agung Deni Wahyudi; Fadila Shely Amalia
CHAIN: Journal of Computer Technology, Computer Engineering, and Informatics Vol. 4 No. 4 (2026): Volume 4 Number 4 October 2026 (Issue in Progress)
Publisher : PT. Tech Cart Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58602/chain.v4i4.378

Abstract

The selection of the best employee is a multi-criteria decision-making problem because employee performance is evaluated using several criteria with different levels of importance. Subjective criterion weighting may not fully represent the characteristics of the assessment data and can influence the resulting decision. This study proposes the integration of Data Assessment Method (DAM) Weighting and Proximity Indexed Value (PIV) within a Decision Support System for best employee selection. DAM Weighting is employed to determine objective criterion weights based on the information contained in the assessment data, while PIV is used to evaluate the relative proximity of each employee alternative to the reference condition. The results show that the criterion weights are relatively balanced, with R1 obtaining the highest weight of 0.1494 and R4 the lowest weight of 0.1381. The PIV calculation produces different proximity values among the nine employee alternatives, with Alt-08 obtaining the lowest value of -2.2864, followed by Alt-09 at -1.8580 and Alt-06 at -1.7148. Based on the resulting ranking, Alt-08 is identified as the best employee. These findings indicate that the integration of DAM Weighting and PIV can provide an objective, quantitative, and data-oriented mechanism for supporting best employee selection in a Decision Support System.
Co-Authors Abhishek R Mehta Ade Dwi Putra Ade Surahman Adi Sucipto, Adi Aditia Yudhistira Agus Perdana Windarto Agus Wantoro Agustina, Intan Ahdan, Syaiful Ahmad Ari Aldino Ahmad Ari Aldino Ahmad Ari Aldino Ahmad Ari Aldino Ahmadfauzy Alfry Aristo Jansen Sinlae Alita, Debby Amalia, Zahrina Andi Nurkholis Andika, Rio Aniyanti Tafonao An’ars, M. Ghufroni Arfinia Rahma Ari Sulistiyawati Ari Sulistiyawati Ariany, Fenty Arie Qur’ania Arief Budiman Arshad, Muhammad Waqas Arsi Hajizah Asistyasari, Ayuni Ayu Megawaty, Dyah Bustanul Ulum Damayanti Damayanti Damayanti, Damayanti Daniarti, Yeni Daniel Prasetyo Tarigan Deas Andrian Dwijaya Debby Alita Dedi Darwis Dedi Triyanto Desyanti Dinda Titian Lestari Dodi Siregar Dodi Siregar Dwi Satria, M. Najib Dyah Aminatun Dyah Ayu Megawaty Eko Bagus Fahrizqi Erlin Windia Ambarsari Erliyan Redy Susanto Fadila Shely Amalia Fajar Irvansyah Faruk Ulum Faruk Ulum Febrianus Gea Fernando, Yusra Fikri Hamidy Gibtha Fitri Laxmi Hamdan Sobirin, Muhammad Heni Sulistiani Heni Sulistiani Ida Mayanju Pandiangan Imam Ahmad Imam Ahmad Iryanto Chandra Isnain, Auliya Rahman Jeperson Hutahaean Jumaryadi, Yuwan Junhai Wang Junhai Wang Junhai Wang Junhai Wang Junhai Wang Junhai Wang Junhai Wang Kiki Septiani Kurniawan, Arsy Laurent Nababan Mahendra, Ferdian Jerry Mahesa Raihan Rifqi Mandasari, Berlinda Marzuki, Dwiki Hafizh Megawaty, Dyah Ayu Meilia Nur Indah Susanti Merlin Puspita Sari Mesran Mesran Mesran, Mesran Mohammad Taufan Asri Zaen Muhaqiqin muhaqiqin Ni Komang Ratih Kumala Nirwana Hendrastuty Nuari, Reflan Nuralia Nuralia Nurman Fadhlullah nurnaningsih, Desi Nuzuliarini Nuris Octaviansyah, A. Ferico Palupiningsih, Pritasari Parjito Parjito Pasaribu, A. Ferico Octaviansyah Pasha, Donaya Permata Permata Permata, Permata Pramuditya, Andri Prastowo, Kukuh Adi Priandika, Adhie Thyo Pritasari Palupiningsih Pritasari Palupiningsih Pritasari Palupiningsih Purbha Irwansyah, Irsyad Pustika, Reza Putra, Ade Dwi Putra, Rulyansyah Permata Putri Sukma Dewi Putri Sukma Dewi Qadhli Jafar Adrian R Metha, Abhishek Raditya Rimbawan Oprasto Rahmadianti, Fitrah Amalia Rahman, Miftahur Rasli, Roznim Mohamad Reflan Revife Purba Rilo Nur Devija Rini Nuraini Riska Aryanti Rohmat Indra Borman Romadhoni, Randi Roswita Daeli Roznim, Roznim Ruziana binti Mohamad Rasli Ryan Randy Suryono S. Samsugi Safi, Mudar Sanriomi Sintaro Saputra, Alvin Setiawan, Dandi Setyani, Tria Sinta, Ratna Sari Roma Siti Mahmuda Sitna Hajar Hadad Sofiansyah Fadli Sri Agustiani Br Siburian Subhan Subhan Sufiatul Maryana Sufiatul Maryana Sufiatul Maryana Sumanto Sumanto Sumanto Sumanto Sumanto Surahman, Ade Susanto, Erliyan Redy Sussolaikah, Kelik Syaiful Ahdan Temi Ardiansah Trisnawati, Fika Ulum, Faruk Untoro Adji Very Hendra Saputra Very Hendra Saputra Very Hendra Saputra Wahyudi, Agung Deni Wang, Junhai Waqas Arshad, Muhammad Widiyanti, Adella yasin, ikbal Yohanes Eka Wibawa Yuliani, Asri Yuri Rahmanto Yusra Fernando