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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Mirai Management Jurnal EMT KITA EQIEN - JURNAL EKONOMI DAN BISNIS JOURNAL OF SCIENCE AND SOCIAL RESEARCH YUME : Journal of Management Jurnal Ilmiah Edunomika (JIE) Jurnal Sains dan Teknologi Jurnal Suluh Pendidikan Journal of Management - Small and Medium Enterprises (SME's) Jurnal Ekonomi Bisnis, Manajemen dan Akuntansi (JEBMA) Jurnal Ekonomi Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Arus Jurnal Sosial dan Humaniora ProBisnis : Jurnal Manajemen Balance : Jurnal Akuntansi dan Manajemen Jurnal Pengabdian Masyarakat Tjut Nyak Dhien Economics and Business Journal Journal of Artificial Intelligence and Digital Business Innovative: Journal Of Social Science Research Jurnal Ilmiah Ekotrans & Erudisi (JIEE)
Zega, Yamolala
Unknown Affiliation
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Public Health Social Sciences Other

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Analisis Implementasi Manajemen Logistik Dalam Meningkatkan Kualitas Pelayanan pada PT. JNE Express Cabang Gunungsitoli Zega, Nestar Nosama; Zebua, Serniati; Zega, Yamolala; Gulo, Heniwati
ProBisnis : Jurnal Manajemen Vol. 17 No. 1 (2026): January: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

Penelitian ini bertujuan untuk menganalisis implementasi manajemen logistik dalam meningkatkan kualitas pelayanan pada PT. JNE Express Cabang Gunungsitoli. Metode penelitian yang digunakan adalah kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara mendalam terhadap lima informan yang terdiri dari Kepala Cabang, Admin Operasional, Admin, Driver, dan Kurir. Teknik analisis data menggunakan reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa implementasi manajemen logistik di JNE Cabang Gunungsitoli telah mencakup fungsi-fungsi utama logistik secara terintegrasi meliputi perencanaan dan pengelolaan persediaan berbasis forecasting, penanganan dan penyimpanan barang dengan prinsip FIFO, transportasi dan distribusi dengan perencanaan rute efisien, serta pemanfaatan sistem informasi untuk visibilitas dan pelacakan. Kendala yang dihadapi bersumber dari kondisi geografis dan infrastruktur yang kurang mendukung, fluktuasi volume paket ekstrem pada peak season, keterbatasan SDM terampil, dan celah komunikasi internal antar divisi. Dampak implementasi manajemen logistik sangat signifikan terhadap peningkatan kualitas pelayanan yang tercermin dari dimensi keandalan dengan tingkat keberhasilan pengiriman di atas 98%, kecepatan dengan estimasi waktu 3-4 hari dari Jawa ke Gunungsitoli, visibilitas melalui sistem tracking real-time, dan kondisi barang dengan tingkat kerusakan di bawah 0,5%, yang pada akhirnya berhasil membangun kepuasan dan loyalitas pelanggan di wilayah Gunungsitoli.
Challenges in Implementing Digital-Based Employee Recruitment and Selection in the Personnel and Human Resource Development Agency (BKPSDM) of North Nias Regency Waruwu, Aditya; Lase, Delipiter; Waruwu, Meiman Hidayat; Zega, Yamolala
ProBisnis : Jurnal Manajemen Vol. 16 No. 06 (2025): December: Management Science
Publisher : Lembaga Riset, Publikasi dan Konsultasi JONHARIONO

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Abstract

This study examines the challenges faced in the implementation of digital-based recruitment and selection for the State Civil Apparatus (ASN) at the Human Resources Development and Personnel Agency (BKPSDM) of North Nias Regency. The transition from manual procedures to the SSCASN digital platform aims to improve transparency, efficiency, and accuracy in public-sector recruitment. However, digital transformation in an island-based region presents several obstacles. This qualitative research adopts a descriptive approach, collecting data through in-depth interviews, observation, and documentation involving BKPSDM officials, system operators, and applicants. The findings reveal that digital recruitment has enhanced accountability, reduced administrative errors, and improved information accessibility. Nonetheless, major challenges persist, including unstable internet connectivity, limited technological infrastructure, inadequate digital competencies among staff and applicants, system errors during peak registration periods, and gaps in data validation between online and manual documents. These challenges affect the smoothness of the recruitment cycle and require strategic interventions. The study concludes that although digital recruitment strengthens governance and meritocracy, its success depends on improving infrastructure, enhancing human resource capacities, and strengthening technical support systems. Recommendations include capacity-building programs, system refinement, and multi-stakeholder collaboration to ensure sustainable digital transformation.
Co-Authors Abadi Mendrofa, Syah Ahmad Prayudi Ayler Beniah Ndraha Azhar, Ade Wahyudi Aziza, Pretty Failasufa Bate'e, Maria Magdalena Bate’e, Maria Magdalena Bate’e, Yarman Darma, Mospa ELIYUNUS WARUWU Elyani, Elyani Fatolosa Hulu Gea, Christian Yasaro Gea, Junianiwarni Gea, Sahabat Gulo, Heniwati Gulo, Joharman Ardita Gulo, John Kristian Gulo, Noni Netralis Gulo, Ratna Susanti Gulo, Yemina Kristina Halawa, Forman Harefa , Idarni Harefa, Peringatan Hia, Leader Mawarni Solidaritas Hulu, Nidarwati Hulu, Perlindungan Faebuadodo Juliani, Dewi laoli, Eka putri nanjaya Laoli, Febi Plantiani Lase , Julni Grace Fransiska Lase, Apryantho Lase, Arles Junianto Lase, Delipiter Lase, Heseziduhu Lase, Rut Cahyani Lase, Sri Hastuti MARLIZA OKTAPIANI Meiman Hidayat Waruwu Mendrofa, Jepi Masa Mendrofa, Martha Surya Dinata Mendrofa, Syah Abadi Mendrofa, Yupiter Nasution, Isnirobit Ndruru, Fransiskus Ndruru, Rainelda Rosalia Odaligoziduhu Halawa Palindungan Lahagu Rismayanti Rismayanti Serniati Zebua SULIANTORO, SULIANTORO Suprihartini, Yayuk Tanjung, Oppie Meisya Taryana Taryana, Taryana Telaumbanua, Aferiaman Wahyudiyono, Wahyudiyono Waruwu, Aditya Waruwu, Arwan WARUWU, KHAMO Waruwu, Marta Julian Alponsa Waruwu, Robin Markus Putra Waruwu, Setia Waruwu, Suka'aro Zai, Kurniawan Sarototonafo Zai, Nirmala Zalukhu, Yuterlin Zandroto, Tuti Lestari Zega, Nestar Nosama Zendrato, Ancelin Ziliwu, Lisnawati