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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Jurisprudentie Jurnal Manajemen Pelayanan Publik JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Politeia: Jurnal Ilmu Politik Persepsi : Communication Journal Journal of Education, Humaniora and Social Sciences (JEHSS) Bricolage : Jurnal Magister Ilmu Komunikasi PERSPEKTIF Jurnal Pemerintahan dan Politik SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Ihsan: Jurnal Pengabdian Masyarakat Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Sociale INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Industrial Research Workshop and National Seminar Prioritas : Jurnal Pengabdian Kepada Masyarakat Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan Langgas: Jurnal Studi Pembangunan IIJSE Jurnal Pengabdian Kepada Masyarakat
Beby Masitho Batubara
Universitas Medan Area
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THE EFFECTIVENESS OF THE USE OF BOS FUNDS AND ITS IMPACT ON THE PERFORMANCE OF HIGH SCHOOL PRINCIPALS IN SI EMPAT NEMPU HILIR DISTRICT Samosir, Herrison Yehuda; Lubis, Maksum Syahri; Batubara, Beby Masitho
JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL Vol. 16 No. 2 (2024): JUPIIS (JURNAL PENDIDIKAN ILMU-ILMU SOSIAL) DECEMBER
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jupiis.v16i2.64006

Abstract

This study aims to analyze the effectiveness of the use of the School Operational Assistance Fund (BOS) and its impact on the performance of school principals at SMA Si Empat Nempu Hilir District. The research method used was a survey with a sample of 122 respondents, consisting of 1 principal, 23 teachers, and 98 students. Data was collected through a questionnaire that measured the effectiveness of the use of BOS Funds as well as the performance of school principals. The results of the descriptive analysis show that the effectiveness of the use of BOS funds is in the effective category with an average score of 4.03. Meanwhile, the performance of the principal was considered good with an average score of 4.13. A simple linear regression test revealed that the effectiveness of the use of BOS funds had a significant effect on the performance of school principals, with a regression coefficient of 0.45 (p < 0.05). These findings show that good management of BOS funds can improve the performance of school principals, which in turn has a positive impact on the quality of education in schools. This study suggests the need for improvements in the evaluation of the use of BOS funds to achieve more optimal effectiveness and support the improvement of school performance in the future.
ANALYSIS OF THE EFFECTIVENESS OF ASN WORK AT THE POPULATION CONTROL AND FAMILY PLANNING OFFICE OF MANDAILING NATAL REGENCY Santi, Ely; Lubis, Maksum Syahri; Batubara, Beby Masitho
JUPIIS: JURNAL PENDIDIKAN ILMU-ILMU SOSIAL Vol. 16 No. 2 (2024): JUPIIS (JURNAL PENDIDIKAN ILMU-ILMU SOSIAL) DECEMBER
Publisher : Universitas Negeri Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24114/jupiis.v16i2.64681

Abstract

This study aims to analyze the effectiveness of the work of State Civil Apparatus (ASN) at the Population Control and Family Planning Office (KPPKB) of Mandailing Natal Regency. Five main variables were analyzed, namely competence, motivation, job satisfaction, work environment, and management support. A quantitative method with a survey approach was used on 80 ASN respondents, and the data was analyzed using multiple linear regression. The results of the study show that these five variables have a significant effect on work effectiveness, both partially and simultaneously, with management support as the most dominant factor. Managerial support and a conducive work environment play a big role in increasing the effectiveness of ASN's work, while competence, motivation, and job satisfaction also make an important contribution. These findings support the theory that effective performance in the public sector is influenced by a combination of individual and situational factors. This study provides recommendations for KPPKB to strengthen managerial support, improve competence through training, and create a supportive work environment so that the effectiveness of ASN work can be further improved.
Kualitas Pelayanan Publik dalam Pengurusan E-KTP di Kecamatan Medan Baru Kota Medan Lubis, Fatimah; Suharyanto, Agung; Batubara, Beby Masitho
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2633

Abstract

Public services are services provided by the government as a state administrator to the community, the Electronic Identity Card is an identity card that must be owned by every Indonesian citizen which contains a clear number, name, place/date of birth, gender, clear address along with RT/RW, village/village, sub-district, religion, marital status, occupation, citizenship, and the validity period of the ID card, The purpose of this study is to determine the quality and obstacles of employee service in making Electronic KTP in Medan Baru District, Medan City, by using qualitative research methods, this research focuses on Medan Baru District, the techniques used in this study are interviews, observations, and documentation in data collection, the performance of the State Civil Apparatus is guided by the Standard Operating Procedures in Medan Baru District and has been applied from In 2017 until now, there is a lack of blanks from the central government, a lack of clear information for the public and limited electronic ID card recording tools, the conclusion of the Electronic ID card contains security codes and electronic recordings as a means of verifying and validating a person's identity data.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Plasa Telkom Rantauprapat, Labuhan Batu Fakhrozaldi, M. Nicky; Batubara, Beby Masitho; Angelia, Nina
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2660

Abstract

This study aims to analyze the influence of service quality on customer satisfaction of PT Telkom Indonesia (Persero) Tbk in the Labuhan Batu Regency area, with a case study on customers of Plasa Telkom Rantauprapat. In the modern era, technology has become a staple that encourages digital-based services to grow. This study uses a quantitative method with simple linear regression analysis through the SPSS version 25 application. The results of the study show that service quality has a positive and significant effect on customer satisfaction. The regression coefficient value of 0.042 shows that every one-unit increase in service quality will increase customer satisfaction by 4.2%. In addition, the calculated t-value of 14.283 is greater than the t-table of 1.662, and the significance value is 0.000 < 0.05, indicating that the hypothesis is accepted. This means that the higher the quality of the service provided, the higher the customer satisfaction felt. On the other hand, if the quality of service decreases, then the level of customer satisfaction will also decrease.
Kualitas Pelayanan Pembuatan Akta Kelahiran Pada Dinas Kependudukan Dan Catatan Sipil Kabupaten Simalungun manik, Agustina; Adam, Adam; Batubara, Beby Masitho
Jurnal Pemerintahan dan Politik Vol. 9 No. 2 (2024)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpg.v9i2.3887

Abstract

 The purpose oh this study was to determine the quality of service for making birth certificates at the population and Civil Registry Office of Simalungun Regency as well as barriers to service quality in making birth certificates at the Population and Civil Registry Office of Simalungun Regency. The problems found are the level of public awareness is still low, the lack of socialization provided by the Office to the community, the distance from the sub-district location, and the network system is not good. The research method that the researcher uses is descriptive qualitative research method. Data were collected based on data collection techniques by conduting interviews, observations, documentation, and literature studies. The data analysis technique that the researcher uses is data collection, data reduction, data presentation, and drawing conclusions. The theory that researchers use is the theory of service quality according to Zeithaml, namely tangibles, reliability, responsiveness, assurance, empathy. The result showed that the quality of service at the Department of Population and Civil Registry of Simalungun Regency was quite good even if is notoptimal. This can be seen from the Tangible indicators that have been sufficiently proven with the availability of facilities such as computers and laptops. Responsiveness the given by employees to the community who do not understand the birth certificate requirements. Assurance provided employees are good seen from the timeliness and service according to the SOP and the Empathy that the Department has is very good and also high.
ANALISIS KINERJA APARATUR SIPIL NEGARA SEKRETARIAT BAWASLU DALAM MENDUKUNG PENGAWASAN PEMILU TAHUN 2024 DI KABUPATEN TAPANULI TENGAH Manurung, Selmika; Adam, Adam; Batubara, Beby Masitho
SOSIOEDUKASI Vol 15 No 1 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i1.7243

Abstract

Penelitian ini bertujuan untuk menganalisis kinerja Aparatur Sipil Negara (ASN) di Sekretariat Bawaslu Kabupaten Tapanuli Tengah dalam mendukung pelaksanaan tugas pengawasan Pemilu 2024, serta mengidentifikasi berbagai kendala yang dihadapi dalam menjalankan peran administratif dan teknis. Penelitian ini menggunakan pendekatan kualitatif deskriptif dengan pemilihan informan secara purposive yang melibatkan ASN pelaksana, pejabat struktural, dan anggota Bawaslu. Pengumpulan data dilakukan melalui wawancara mendalam, observasi partisipatif, dan analisis dokumen, sedangkan analisis data menggunakan model interaktif Miles, Huberman, dan Saldana yang meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Temuan penelitian menunjukkan bahwa kinerja ASN secara umum telah mendukung pelaksanaan tugas pengawasan Pemilu, terutama dalam aspek administrasi, koordinasi internal, dan dukungan teknis terhadap kegiatan pengawasan di lapangan. Namun demikian, penelitian juga menemukan sejumlah kendala, antara lain keterbatasan sumber daya manusia, beban kerja tinggi menjelang tahapan krusial Pemilu, minimnya fasilitas pendukung, serta belum optimalnya pola komunikasi dan supervisi antarunit. Hasil penelitian menegaskan pentingnya peningkatan kapasitas ASN melalui pelatihan berkelanjutan, penguatan manajemen kerja, dan penyediaan sarana yang memadai agar peran Sekretariat Bawaslu semakin efektif dalam memastikan kualitas dan integritas penyelenggaraan Pemilu.
IMPLEMENTATION OF THE POLICY OF PROCUREMENT OF GOODS AND SERVICES THROUGH E-PURCHASING WITHIN THE MEDAN CITY GOVERNMENT Manurung, Dian Mayasari; Adam, Adam; Batubara, Beby Masitho
SOSIOEDUKASI Vol 15 No 1 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i1.7410

Abstract

This study aims to analyze the implementation of the policy of procurement of goods and services through the e-purchasing system within the Medan City Government, focusing on the effectiveness of policy implementation, the level of compliance of regional apparatus, and the obstacles faced in its implementation. The research uses a qualitative approach with a descriptive-analytical method. The data was collected through in-depth interviews with officials of the Goods/Services Procurement Work Unit (UKPBJ), Commitment Making Officials (PPK), and related regional apparatus, complemented by documentation studies on regulations, procurement reports, and e-purchasing transaction data. Data analysis is carried out through the stages of data reduction, data presentation, and systematic conclusion drawn. The findings of the study show that the implementation of the e-purchasing policy in the Medan City Government in general has been running in accordance with the provisions of laws and regulations and contributes to increasing transparency, time efficiency, and accountability in the procurement process of goods and services. However, this study also found a number of obstacles, including limited human resource competence, suboptimal use of electronic catalogs, and resistance of some apparatus to changes from conventional procurement systems to digital. The results of the study confirm that the success of the implementation of e-purchasing is not only determined by the readiness of the technology system, but also by institutional capacity, organizational commitment, and continuous support through training and supervision. This study recommends strengthening human resource capacity and optimizing electronic catalog management as a strategic step in increasing the effectiveness of e-purchasing policies within the Medan City Government.
IMPLEMENTATION OF EXCELLENT SERVICE TO THE COMMUNITY AT THE KOTANOPAN SUBDISTRICT OFFICE, MANDAILING NATAL REGENCY Kholilullah; Ritonga, Syafrudin; Batubara, Beby Masitho
International Journal of Cultural and Social Science Vol. 7 No. 1 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i1.1284

Abstract

Excellent service is one of the important pillars in improving the quality of public services that are oriented toward community satisfaction. The Subdistrict Office, as the frontline of government services at the subdistrict level, has a strategic role in meeting community needs in a fast, accurate, and transparent manner. However, in practice, the implementation of services at the subdistrict level still faces various constraints, both those originating from human resources, facilities and infrastructure, and the service system used. This study aims to analyze the implementation of excellent service to the community at the Kotanopan Subdistrict Office, Mandailing Natal Regency, as well as to identify the factors that influence it. The research method used is a qualitative approach with data collection techniques through interviews, observations, and documentation. The research informants consisted of the Subdistrict Head, subdistrict officials, and the community as service users. Data analysis was conducted using the interactive model of Miles and Huberman, which includes data reduction, data presentation, and drawing meaning. The results of the study indicate that the implementation of excellent service at the Kotanopan Subdistrict Office has been carried out, especially in terms of the attitude of the officers in serving the community. However, the quality of service has not yet been fully optimal, particularly in terms of service facilities, timeliness, and the responsiveness of officers in meeting community needs.
IMPLEMENTATION OF THE NORTH SUMATRA GOVERNOR REGULATION NUMBER 43 OF 2018 ON GENDER MAINSTREAMING (A DESCRIPTIVE STUDY AT GBKP PRIVATE SENIOR HIGH SCHOOL, KABANJAHE, KARO REGENCY) Br Tarigan, Helenta; Jamaluddin, Yanhar; Batubara, Beby Masitho
International Journal of Cultural and Social Science Vol. 7 No. 1 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i1.1285

Abstract

Gender Mainstreaming (GM) is a strategy for achieving gender equality by integrating gender perspectives into public policies, including education. North Sumatra Province enacted Governor Regulation Number 43 of 2018 to guide GM implementation at the regional level. This study analyzes the implementation of this regulation at GBKP Private Senior High School in Kabanjahe, Karo Regency, and identifies the challenges faced. Using a qualitative descriptive approach, data were collected through observation, interviews, and documentation from key informants including the principal, vice principals, teachers, staff, and students. Data analysis followed the Miles and Huberman model. Findings show that GM implementation at the school is underway but not fully effective. Challenges include limited budget, lack of specialized training, and insufficient sustainable programs. While communication efforts have been made, they have not fully enhanced understanding of gender equality. Additionally, a strong patriarchal culture and absence of structured mechanisms hinder comprehensive implementation.
Analysis of Employee Performance in Improving Public Services at the Perbaungan District Office, Serdang Bedagai Regency Lubis, Muhammad Ardiansyah; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8524

Abstract

This study aims to analyze employee performance in improving public services at the Sub-District Office of Perbaungan, Serdang Bedagai Regency. The research focuses on five employee performance indicators based on T.R. Mitchell’s theory, namely: quality of work, timeliness, initiative, capability, and communication. The method used is a qualitative approach with data collection techniques including observation, in-depth interviews, and documentation. The research informants consist of the sub-district head, sub-district secretary, section heads, and members of the public as service recipients.The results of the study indicate that, in general, employee performance in delivering public services has shown significant improvement, particularly in the aspects of work quality and communication. However, challenges remain in the areas of timeliness and the use of technology in service delivery. Inhibiting factors to employee performance include limited human resources, lack of supporting facilities, and insufficient ongoing training and evaluation.
Co-Authors Abdul Kadir Abdul Kadir Adam Adam Adam Adam Aditiawansyah, Muhammad Danu Agung Suharyanto Ahmad Kevin Nasution Andi Hakim Lubis Andika, Wahyu Andy Frans Leo Silalahi Angelina, Nina Anwar, Aslihal Atikah Dwi Ramadhani Audia Junita Aulia Kadri Pratiwi Azhima, Fauzhan Bahrum Jamil, Bahrum Barus, Rehia K. Isabella Beby Suryani Fitri Bella, Dara BIMA BIMA, BIMA Br Tarigan, Helenta Bukit, Niarita Cynthya Lawrency Saragih Daeli, Sri Suci Mentari Darman Kasih Halawa Desi Mariana Br. Simamora Dorowati, Butet Dwi Putri Rachmawati Evi Yunita Kurniaty Fakhrozaldi, M. Nicky Falua Jisokhi Haluana&#039;a Fauzhan Azhima Gulo, Lebiyus Gulo, Yorizal Tri Marzuki Hadawiya, Rafi’atul Halawa, Lili Handayani Harahap, Roby Agusman Hariani, Riri Rezeki Hartono, Selamat Ichwanda, Rizki Indra Muda Irvandi Irwan Nasution Kana Desen Khairunnisah Lubis Kholilullah Kurniaty, Evy Yunita Larasati Larasati Larasati, Larasati Lase, Sony Setiaman Lastrida Simbolon Lia Andriyani Lidya Octafiani Br Sinulingga Lubis, Fatimah Lubis, Muhammad Ardiansyah Lubis, Muhammad Haekal lubis, Suryanti Maksum Syahri Lubis manik, Agustina Manurung, Dian Mayasari Manurung, Selmika Mendrofa, Agung Rahmat Christin Mikael Irwan S Surumaha Mikha Juni Adelina Mendrofa Milan Alfianni Zega Mitha, Syahra Muhammad Aldi, Muhammad Muhammad Husni Thamrin Nainggolan, Leonardo Nasrullah Hidayat, Nasrullah Nasution, Muhammad Husni Thamrin Nasution, Sahra Yusna Nina Angelia Nina Angelina Nina Siti Salmaniah Siregar Nina Siti Salmiah, Nina Siti Novita Lumban Gaol Pane, Debora Pranata, Sudirman Pulungan, Waridah Rahma Afwina Rahmiati Rahmiati Raisya, Fathia Ramadhan, Sahrul REHIA K ISABELLA BARUS Rehia K. Isabella Barus Rehia K. Isabella Barus Reza Rejeki Reza Rejeki Ritonga, Syafrudin Rizkan Zulyadi Rizkya, Salsa Rudi Salam Sinaga Sahara Angriani Siregar Samosir, Herrison Yehuda Santi, Ely Sarumaha, Mikael Irwan Susanto Selamat Riadi Servista Waruwu Siahaan, Khairuni Fatma Sianturi, Juwilda Sianturi, Rut Royanti Silalahi, Andy Frans Leo Simamora, Benny Estrada Simbolon, Lastrida Sindi Dea Agustina Ginting Sinulingga, Lidya Octafiani Br Siregar, Nina Siti Salmiah Surya, Irfan Suryani Hardjo Syafruddin Ritonga Syafruddin Ritonga Syafruddin Ritonga Syahpitri, Eliana Taufik Wal Hidayat Taufik Walhidayat Taufik Walhidayat Ulfi Syafitri Usman Tarigan Walid Musthafa S Walid Musthafa Sembiring Waruwu, Servista Wiranti Wiranti Yanhar Jamaluddin Yorizal Tri M Gulo Yorizal Tri Marzuki Gulo Yurial Arief Lubis Yusmaniar Kurniawati Sirait Zega, Milan Alfianni Zoraya Alfathin Rangkuti