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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial Jurisprudentie Jurnal Manajemen Pelayanan Publik JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Politeia: Jurnal Ilmu Politik Persepsi : Communication Journal Journal of Education, Humaniora and Social Sciences (JEHSS) Bricolage : Jurnal Magister Ilmu Komunikasi PERSPEKTIF Jurnal Pemerintahan dan Politik Ihsan: Jurnal Pengabdian Masyarakat Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Journal La Sociale INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Jurnal IPTEK Bagi Masyarakat Industrial Research Workshop and National Seminar Prioritas : Jurnal Pengabdian Kepada Masyarakat Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan Langgas: Jurnal Studi Pembangunan Amal Ilmiah: Jurnal Pengabdian Kepada Masyarakat IIJSE Jurnal Pengabdian Kepada Masyarakat
Beby Masitho Batubara
Universitas Medan Area
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Kualitas Pelayanan Publik dalam Pengurusan E-KTP di Kecamatan Medan Baru Kota Medan Lubis, Fatimah; Suharyanto, Agung; Batubara, Beby Masitho
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2633

Abstract

Public services are services provided by the government as a state administrator to the community, the Electronic Identity Card is an identity card that must be owned by every Indonesian citizen which contains a clear number, name, place/date of birth, gender, clear address along with RT/RW, village/village, sub-district, religion, marital status, occupation, citizenship, and the validity period of the ID card, The purpose of this study is to determine the quality and obstacles of employee service in making Electronic KTP in Medan Baru District, Medan City, by using qualitative research methods, this research focuses on Medan Baru District, the techniques used in this study are interviews, observations, and documentation in data collection, the performance of the State Civil Apparatus is guided by the Standard Operating Procedures in Medan Baru District and has been applied from In 2017 until now, there is a lack of blanks from the central government, a lack of clear information for the public and limited electronic ID card recording tools, the conclusion of the Electronic ID card contains security codes and electronic recordings as a means of verifying and validating a person's identity data.
Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan Plasa Telkom Rantauprapat, Labuhan Batu Fakhrozaldi, M. Nicky; Batubara, Beby Masitho; Angelia, Nina
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2660

Abstract

This study aims to analyze the influence of service quality on customer satisfaction of PT Telkom Indonesia (Persero) Tbk in the Labuhan Batu Regency area, with a case study on customers of Plasa Telkom Rantauprapat. In the modern era, technology has become a staple that encourages digital-based services to grow. This study uses a quantitative method with simple linear regression analysis through the SPSS version 25 application. The results of the study show that service quality has a positive and significant effect on customer satisfaction. The regression coefficient value of 0.042 shows that every one-unit increase in service quality will increase customer satisfaction by 4.2%. In addition, the calculated t-value of 14.283 is greater than the t-table of 1.662, and the significance value is 0.000 < 0.05, indicating that the hypothesis is accepted. This means that the higher the quality of the service provided, the higher the customer satisfaction felt. On the other hand, if the quality of service decreases, then the level of customer satisfaction will also decrease.
Kualitas Pelayanan Pembuatan Akta Kelahiran Pada Dinas Kependudukan Dan Catatan Sipil Kabupaten Simalungun manik, Agustina; Adam, Adam; Batubara, Beby Masitho
Jurnal Pemerintahan dan Politik Vol. 9 No. 2 (2024)
Publisher : Universitas Indo Global Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36982/jpg.v9i2.3887

Abstract

 The purpose oh this study was to determine the quality of service for making birth certificates at the population and Civil Registry Office of Simalungun Regency as well as barriers to service quality in making birth certificates at the Population and Civil Registry Office of Simalungun Regency. The problems found are the level of public awareness is still low, the lack of socialization provided by the Office to the community, the distance from the sub-district location, and the network system is not good. The research method that the researcher uses is descriptive qualitative research method. Data were collected based on data collection techniques by conduting interviews, observations, documentation, and literature studies. The data analysis technique that the researcher uses is data collection, data reduction, data presentation, and drawing conclusions. The theory that researchers use is the theory of service quality according to Zeithaml, namely tangibles, reliability, responsiveness, assurance, empathy. The result showed that the quality of service at the Department of Population and Civil Registry of Simalungun Regency was quite good even if is notoptimal. This can be seen from the Tangible indicators that have been sufficiently proven with the availability of facilities such as computers and laptops. Responsiveness the given by employees to the community who do not understand the birth certificate requirements. Assurance provided employees are good seen from the timeliness and service according to the SOP and the Empathy that the Department has is very good and also high.
IMPLEMENTATION OF EXCELLENT SERVICE TO THE COMMUNITY AT THE KOTANOPAN SUBDISTRICT OFFICE, MANDAILING NATAL REGENCY Kholilullah; Ritonga, Syafrudin; Batubara, Beby Masitho
International Journal of Cultural and Social Science Vol. 7 No. 1 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i1.1284

Abstract

Excellent service is one of the important pillars in improving the quality of public services that are oriented toward community satisfaction. The Subdistrict Office, as the frontline of government services at the subdistrict level, has a strategic role in meeting community needs in a fast, accurate, and transparent manner. However, in practice, the implementation of services at the subdistrict level still faces various constraints, both those originating from human resources, facilities and infrastructure, and the service system used. This study aims to analyze the implementation of excellent service to the community at the Kotanopan Subdistrict Office, Mandailing Natal Regency, as well as to identify the factors that influence it. The research method used is a qualitative approach with data collection techniques through interviews, observations, and documentation. The research informants consisted of the Subdistrict Head, subdistrict officials, and the community as service users. Data analysis was conducted using the interactive model of Miles and Huberman, which includes data reduction, data presentation, and drawing meaning. The results of the study indicate that the implementation of excellent service at the Kotanopan Subdistrict Office has been carried out, especially in terms of the attitude of the officers in serving the community. However, the quality of service has not yet been fully optimal, particularly in terms of service facilities, timeliness, and the responsiveness of officers in meeting community needs.
IMPLEMENTATION OF THE NORTH SUMATRA GOVERNOR REGULATION NUMBER 43 OF 2018 ON GENDER MAINSTREAMING (A DESCRIPTIVE STUDY AT GBKP PRIVATE SENIOR HIGH SCHOOL, KABANJAHE, KARO REGENCY) Br Tarigan, Helenta; Jamaluddin, Yanhar; Batubara, Beby Masitho
International Journal of Cultural and Social Science Vol. 7 No. 1 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i1.1285

Abstract

Gender Mainstreaming (GM) is a strategy for achieving gender equality by integrating gender perspectives into public policies, including education. North Sumatra Province enacted Governor Regulation Number 43 of 2018 to guide GM implementation at the regional level. This study analyzes the implementation of this regulation at GBKP Private Senior High School in Kabanjahe, Karo Regency, and identifies the challenges faced. Using a qualitative descriptive approach, data were collected through observation, interviews, and documentation from key informants including the principal, vice principals, teachers, staff, and students. Data analysis followed the Miles and Huberman model. Findings show that GM implementation at the school is underway but not fully effective. Challenges include limited budget, lack of specialized training, and insufficient sustainable programs. While communication efforts have been made, they have not fully enhanced understanding of gender equality. Additionally, a strong patriarchal culture and absence of structured mechanisms hinder comprehensive implementation.
Analysis of Employee Performance in Improving Public Services at the Perbaungan District Office, Serdang Bedagai Regency Lubis, Muhammad Ardiansyah; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8524

Abstract

This study aims to analyze employee performance in improving public services at the Sub-District Office of Perbaungan, Serdang Bedagai Regency. The research focuses on five employee performance indicators based on T.R. Mitchell’s theory, namely: quality of work, timeliness, initiative, capability, and communication. The method used is a qualitative approach with data collection techniques including observation, in-depth interviews, and documentation. The research informants consist of the sub-district head, sub-district secretary, section heads, and members of the public as service recipients.The results of the study indicate that, in general, employee performance in delivering public services has shown significant improvement, particularly in the aspects of work quality and communication. However, challenges remain in the areas of timeliness and the use of technology in service delivery. Inhibiting factors to employee performance include limited human resources, lack of supporting facilities, and insufficient ongoing training and evaluation.
Implementation of the Indonesia Pintar (PIP) Program Policy at the Syekh Abdul Halim Hasan Institute in Binjai Lubis, Muhammad Haekal; Lubis, Maksum Syahri; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the implementation of the Indonesia Pintar Program (PIP) at the Syekh Abdul Halim Hasan Institute in Binjai City. The focus of the study is on policy implementation and factors that hinder the program. The approach used is descriptive qualitative research with data collection techniques through observation, in-depth interviews, and documentation. Research informants included the Vice Rector III, the Head of Academic Affairs, and PIP recipient students. The results of the study show that the implementation of the Indonesia Pintar Program at the Syekh Abdul Halim Hasan Institute in Binjai City has been running quite well in accordance with the guidelines of the Ministry of Religious Affairs. However, the implementation of this policy still faces obstacles in terms of socialization, delays in fund disbursement, and limitations in human resources and supporting technological facilities. Communication and coordination between institutions are crucial aspects that need to be improved. The PIP program has proven to help students from underprivileged families, but its effectiveness can still be improved through evaluation, service digitalization, and transparency of recipient data.
The Role of the North Sumatra Provincial Public Order Agency in Regulating Street Children (Case Study in Kampung Lalang on the Border of Medan City and Deli Serdang Regency) Dorowati, Butet; Adam, Adam; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8914

Abstract

This study aims to analyze the role of the North Sumatra Provincial Civil Service Police Unit (Satpol PP) in controlling street children in the Kampung Lalang area, on the border between Medan City and Deli Serdang Regency, and to identify the obstacles encountered in its implementation. The research method used a qualitative approach with interview, observation, and documentation techniques. The research informants consisted of Satpol PP officials, relevant social agencies, and street children who were the objects of control. The results showed that the role of Satpol PP had been carried out based on Biddle's (1986) role theory, which includes normative, functional, coordinative, social expectation, and rehabilitative roles. Although the normative and coordinative roles were carried out quite well, the implementation of the rehabilitative and social roles was not optimal due to limited resources and weak cross-sector coordination. Internal obstacles included limited personnel, facilities, and budget, while external obstacles included family economic factors, low educational awareness, and a lack of guidance facilities. This study recommends strengthening the institutional capacity of Satpol PP, inter-agency synergy, and a child protection-based approach to enforcement.
Pengembangan Nilai Karakter Melalui Pelatihan Peace Education pada Siswa Sekolah Menengah Kejuruan Andi Hakim Lubis; Suryani Hardjo; Rahma Afwina; Beby Suryani Fitri; Beby Masitho Batubara; Irvandi; Kana Desen
Prioritas: Jurnal Pengabdian Kepada Masyarakat Vol. 6 No. 02 (2024): EDISI SEPTEMBER 2024
Publisher : Universitas Harapan Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Permasalahan interaksi sosial di lingkungan sekolah, seperti komunikasi yang kurang santun dan potensi perundungan, menunjukkan perlunya penguatan pendidikan karakter pada peserta didik. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk meningkatkan kemampuan pengelolaan emosi dan komunikasi asertif siswa melalui pelatihan peace education. Kegiatan dilaksanakan pada Sabtu, 14 september 2024 di SMK YPT Pangkalan Susu dengan melibatkan 60 siswa sebagai peserta. Metode yang digunakan adalah pendekatan partisipatif berbasis experiential learning melalui observasi awal, penyusunan modul pelatihan, pemberian pre-test, pelaksanaan pelatihan (ceramah interaktif, diskusi, simulasi, dan refleksi), serta evaluasi melalui post-test. Hasil kegiatan menunjukkan adanya peningkatan rata-rata skor pada aspek pengelolaan emosi dan komunikasi asertif setelah pelatihan diberikan. Selain peningkatan secara kuantitatif, perubahan perilaku siswa juga terlihat dari interaksi yang lebih santun dan terbuka dalam menyampaikan pendapat. Dengan demikian, pelatihan peace education terbukti efektif sebagai upaya penguatan pendidikan karakter dan pembentukan budaya damai di lingkungan sekolah.
Implementation of Permenpan RB Policy Number 17 of 2021 Concerning the Equivalence of Administrative Positions with Functional Positions Within the Regional Secretariat of Asahan Regency Siahaan, Khairuni Fatma; Junita, Audia; Batubara, Beby Masitho
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.10145

Abstract

This Bureaucratic simplification is one of the government's strategic agendas in its efforts to realize effective, efficient, and adaptive governance. Through Minister of State Apparatus Empowerment and Bureaucratic Reform Regulation No. 17 of 2021, the government established a policy of equating administrative positions with functional positions as a form of structural reform to strengthen the professionalism of the civil service. This study aims to analyze the implementation of this policy in the Asahan Regency Secretariat, identify obstacles in its implementation, and examine the efforts made to overcome the obstacles that arise. The research approach used is qualitative and descriptive in nature, through interviews, observations, and documentation studies. The results of the study show that the implementation of the position equalization policy in Asahan Regency has been carried out in accordance with the provisions, but still encounters various obstacles such as the unpreparedness of human resources, the lack of understanding of officials regarding functional positions, and the mismatch between competencies and positions resulting from equalization. The psychological factors of officials, changes in work patterns, and adaptation to new workloads are also significant challenges. Efforts made include increased socialization and technical guidance by the Organization and BKPSDM Division,as well as readjusting functional positions by the deadline set by the government. The findings of this study are expected to be taken into consideration by local governments in improving the effectiveness of implementing position equalization policies as part of bureaucratic reform.
Co-Authors Abdul Kadir Abdul Kadir Adam Adam Adam Adam Aditiawansyah, Muhammad Danu Adrial Falahi Agung Suharyanto Ahmad Kevin Nasution Andi Hakim Lubis Andika, Wahyu Andy Frans Leo Silalahi Angelina, Nina Anwar, Aslihal Ardhiansa Panggabean Atikah Dwi Ramadhani Audia Junita Audia Junita Aulia Kadri Pratiwi Ayu Fitriani Hasibuan Bahrum Jamil, Bahrum Beby Suryani Fitri Bella, Dara BIMA BIMA, BIMA Br Tarigan, Helenta Bukit, Niarita Cynthya Lawrency Saragih Daeli, Sri Suci Mentari Darman Kasih Halawa Desi Mariana Br. Simamora Dorowati, Butet Dwi Putri Rachmawati Evi Yunita Kurniaty Fakhrozaldi, M. Nicky Falua Jisokhi Haluana&#039;a Fathia Raisya Fathin Abdullah Fauzhan Azhima Frans Antoni Sihite Gulo, Lebiyus Gulo, Yorizal Tri Marzuki Hadawiya, Rafi’atul Halawa, Lili Handayani Harahap, Afrodita Arika Arnisya Hariani, Riri Rezeki Hartono, Selamat Hery Syahrial Ichwanda, Rizki Indra Muda Irvandi Irwan Nasution Julianto Hutasuhut Kana Desen Khairunnisah Lubis Kholilullah Kurniaty, Evy Yunita Larasati Larasati Larasati, Larasati Lastrida Simbolon Lia Andriyani Lidya Octafiani Br Sinulingga Lubis, Fatimah Lubis, Muhammad Ardiansyah Lubis, Muhammad Haekal lubis, Suryanti Lusti Hertina Nababan Maksum Syahri Lubis manik, Agustina Mendrofa, Agung Rahmat Christin Mikael Irwan S Surumaha Mikha Juni Adelina Mendrofa Milan Alfianni Zega Mitha, Syahra Muhammad Aldi Muhammad Husni Thamrin Nainggolan, Leonardo Nasrullah Hidayat, Nasrullah Nasution, Muhammad Husni Thamrin Nasution, Sahra Yusna Nina Angelia Nina Angelina Nina Siti Salmaniah Siregar Nina Siti Salmiah, Nina Siti Novita Lumban Gaol Pane, Debora Pranata, Sudirman Rahma Afwina Rahmiati Rahmiati Rehia Karenina Isabella Barus Reza Rejeki Reza Rejeki Ritonga, Syafrudin Rizkan Zulyadi Rizkya, Salsa Roby Agusman Harahap Rudi Salam Sinaga Sahara Angriani Siregar Sahrul Ramadhan Samosir, Herrison Yehuda Santi, Ely Sarumaha, Mikael Irwan Susanto Selamat Riadi Servista Waruwu Siahaan, Khairuni Fatma Sianturi, Juwilda Sianturi, Rut Royanti Silalahi, Andy Frans Leo Simamora, Benny Estrada Simbolon, Lastrida Sindi Dea Agustina Ginting Sinulingga, Lidya Octafiani Br Siregar, Nina Siti Salmiah Siska Purnama Sari Sony Setiaman Lase Surya, Irfan Suryani Hardjo Syafruddin Ritonga Syafruddin Ritonga Syafruddin Ritonga Syahpitri, Eliana Taufik Wal Hidayat Taufik Walhidayat Taufik Walhidayat Ulfi Syafitri Usman Tarigan Walid Musthafa S Walid Musthafa Sembiring Waruwu, Servista Wiranti Wiranti Yanhar Jamaluddin Yanhar Jamaluddin Yorizal Tri M Gulo Yorizal Tri Marzuki Gulo Yurial Arief Lubis Yusmaniar Kurniawati Sirait Zega, Milan Alfianni Zoraya Alfathin Rangkuti