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Dahlia
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Journal : Journal of Health Policy and Management

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The Relationship between The Use of Mobile JKN Application and Health Services at Majene Regency Hospital Makmun, Armanto; Zulfa, Atria Putri; Novriansyah, Zulfikri Khalil; Sommeng, Faisal; Dahlia
Journal of Health Policy and Management Vol. 10 No. 2 (2025)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2025.10.02.01

Abstract

Background: This study is motivated by the digital transformation of BPJS Kesehatan services through the Mobile JKN application to improve the accessibility and efficiency of health services. The purpose of this study is to determine the relationship between the use of the Mobile JKN application and health services at the Majene Regency Hospital. Subjects and Method: This study is a cross sectional study design using a quantitative approach and data collection through a questionnaire conducted at the Majene Regency Hospital, in August-September 2024. The total sample is 100 respondents with a sampling technique, namely purposive sampling. The study subjects were patients who used the JKN mobile application. The independent variable is health services. The intermediate variable is the Mobile JKN application. The dependent variable is satisfaction. The data was analyzed using the Wilcoxon test to see the difference in the level of satisfaction and service quality before and after the use of the Mobile JKN application. Results: The results of the study showed that 91.6% of respondents used the Mobile JKN application, with a significant increase in satisfaction with health services, from an average score of 3,010 to 3,972 after using the application. The use of applications also has an impact on time efficiency and ease of access to health services. The average score of health services (Queue) was higher after the use of the Mobile JKN Application (Mean=4,209; SD=0.645) compared to before (Mean=3.484; SD=0.688), and this result is statistically significant (p=0.000). The health service satisfaction score was higher after using the JKN mobile application (Mean=3,972; SD=0.524) compared to before (Mean=3.010 ; SD=0.522), and this result was statistically significant (p=0.000). Conclusion: There is a positive relationship between the use of the Mobile JKN application and the improvement of the quality and satisfaction of health services at the Majene Regency Hospital.
Co-Authors Achmad Efendi Agnes Pratiwi Ahmad Suhairi Al Muzafri Amsal Alfredo Sitepu Andri Andri Irawan Anggrarini, Natalia Aprilia Murnidayanti, Scheilla Ardiansyah Arief Anthonius Purnama Arisman, Anton Asri SR, Muhammad Azizah , Sabila Nurul Bambang Amir Alhakim Brahmana*, Eti Meirina Deni Firmansyah Desfi Harianti Dicky Perwira Ompusunggu Dwi Putra, Nandha Dyah Ayu Putriani Efriliana Eka Putrianti Elisa Pebrianata Emilia, Melsi Fadiah, Elyana Fadli Mulyadi FAUZIYAH Febby Nanda Utami Fitria, Denok Salma Nurul Fitriyah, Zulfa Gusmawati Haidar, Kadori Hajar Mukaromah Hamdiah Hardiyansyah A.S.Th. I Heriyani Heriyani, Heriyani Heriyanto Hussani Iis Sujarwati Indah Permatasari Indriani , Luluk Ira Maisarah Iskandarini Jismi Mubarrak Junaidi, Nurhikmah Sasna Juwita Sari, Amelia Kurnia Permana Leliyanah Leliyanah, Leliyanah Liyan Habibty, Hamda Luthfia Ananda Makmun Makmun, Armanto MARIFANI FITRI ARISA Meirina Brahmana, Eti Meisa, Ade Misbahul Jannah Mochammad Hilmy Muhammad Idris Hasanuddin Muhammad Syaifullah, Muhammad Nabila Nadia Anggreani Nanda Utami , Febby Nasori Efendi natasya widiyana putri Nita Septiani Noor Diani Normala Sari Nova Ch. Mamuaya Novita Sari Novriansyah, Zulfikri Khalil Nurlatifah , Wulan Suci Oktavima Wisdaningrum Panji Putranto Paulina, Paula Permatasari, Winda Prasasty Ramadhani, Septya Puernama, Arief Anthonius Ramadhani, Dede Ahmad Rena Lestari, Rena Ria Karno Rismayanti Rosmala Dewi Rusli Anwar Rusmini Sa'diyah, Chalawah Ummy Sabda Wahab Safe'i , Khoirul Dwi Sanjaya, Aldy Sari, Dela Nogita Sari, Dewi Mekar Scheilla Aprilia Murnidayanti Sehat Ihsan Shadiqin Setyawati, Indriyana Shabrina, Resha Nur Silalahi, Firmann RL Siti Nur Jannah Siti Nurjanah Sommeng, Faisal Sri Ngapiyatun Sri Vitayani Sri Wiyanti2, Dahlia Suci Wulandari Sudirman, Agriawan Suherman Sukmawati, Aegisia Syamsiah , Siti Nurul Syarifuddin Rauf Tati Herlina Theresia Putri, Anggi Titie Syahnaz Natalia Topan Iskandar Tupamahu, Elza Susana Usri Wardani, Amellia Wisma Yunita Wiyanti Indah Sari, Novia Wulanda, Nourma Wuryan Andayani Yesika Yanuarisa Zamzam, Muhammad Yani Zaujatul Amna, Zaujatul Zulfa, Atria Putri