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All Journal Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal Journal of Economic, Bussines and Accounting (COSTING) Jurnal Riset Bisnis dan Manajemen BERDAYA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat Sricommerce: Journal of Sriwijaya Community Services Jurnal Ilmiah Wahana Pendidikan International Journal of Economics, Management, Business, and Social Science International Journal of Social Service and Research Jurnal Pengabdian Teratai Akuntansi dan Humaniora: Jurnal Pengabdian Masyarakat Indonesian Journal of Society Development (IJSD) Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis Jurnal Keuangan dan Bisnis Jurnal Penelitian Pendidikan Indonesia KANGMAS: Karya Scientific Community Service is a journal Mandalika Journal of Community Services
Karyatun, Subur
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Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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The Effect of Service Quality, Company Image and Trust on Customer Satisfaction of Muamalat Bank Anggoro, Tommy; Karyatun, Subur; Digdowiseiso, Kumba
International Journal of Social Service and Research Vol. 4 No. 02 (2024): International Journal of Social Service and Research (IJSSR)
Publisher : Ridwan Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46799/ijssr.v4i02.708

Abstract

This study aims to address the existing research gap by investigating the impact of service quality, company image, and trust on customer satisfaction at Bank Muamalat Fatmawati branch, South Jakarta. The sample comprises 100 respondents who are customers of the mentioned branch. Primary data was collected through the distribution of questionnaires, and the data analysis utilized inferential analysis, employing multiple linear regression via the Statistical Product and Service Solution (SPSS) version 23.0 program. The results of the multiple linear regression analysis reveal that the service quality variable has a positive and significant influence on customer satisfaction at Bank Muamalat Fatmawati branch, South Jakarta. Similarly, the corporate image variable exhibits a positive and significant impact on customer satisfaction at the same branch. Additionally, the variable of trust demonstrates a positive and significant influence on customer satisfaction at Bank Muamalat Fatmawati branch, South Jakarta.
Pemberdayaan Literasi Keuangan kepada UMKM, melalui Mudahnya Berinvestasi Saham untuk Menunjang Keberlangsungan Bisnis Firdaus, Iwan; Saragih, Lisnatiawati; Karyatun, Subur; Anjani, Meri; Frinsisca, Frinsisca
KANGMAS: Karya Ilmiah Pengabdian Masyarakat Vol 5 No 2 (2024): KANGMAS: Karya Ilmiah Pengabdian Masyarakat
Publisher : Neolectura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37010/kangmas.v5i2.1566

Abstract

Program Pengabdian Kepada Masyarakat (PKM) ini bertujuan untuk memberdayakan literasi keuangan kepada pelaku Usaha Mikro, Kecil, dan Menengah (UMKM) di Kelurahan Kota Bambu Selatan, Kecamatan Palmerah, Jakarta Barat, melalui pelatihan berinvestasi saham. Pelatihan ini diadakan untuk meningkatkan pengetahuan dan pemahaman pelaku UMKM mengenai pentingnya investasi saham sebagai salah satu cara untuk menunjang keberlangsungan bisnis mereka. Metode yang digunakan dalam program ini meliputi sosialisasi, workshop, dan pendampingan intensif. Peserta pelatihan adalah para pelaku UMKM yang memiliki minat untuk belajar tentang investasi saham. Selama pelatihan, peserta diberikan materi tentang dasar-dasar investasi saham, penggunaan aplikasi fintech untuk transaksi saham, serta strategi mengelola keuangan usaha. Hasil dari pelatihan menunjukkan peningkatan signifikan dalam literasi keuangan dan kemampuan peserta dalam berinvestasi saham. Sebagian besar peserta menyatakan bahwa mereka lebih percaya diri untuk memulai investasi saham setelah mengikuti pelatihan ini. Program ini berhasil mencapai tujuannya dalam meningkatkan literasi keuangan pelaku UMKM dan diharapkan dapat berkontribusi positif terhadap keberlangsungan dan pertumbuhan bisnis mereka di masa depan. Keberhasilan program ini juga ditunjukkan oleh tingkat kepuasan peserta yang tinggi terhadap materi dan metode yang digunakan.
How Organizational Citizenship Behavior Stimulant: Transformational Leadership Identification Model Approaches Soelton, Mochamad; Arijanto, Agus; Ramli, Yanto; Suprapto; Irmayunita; Karyatun, Subur; Ali, Anees Janee
Jurnal Aplikasi Bisnis dan Manajemen Vol. 10 No. 3 (2024): JABM, Vol. 10 No. 3, September 2024
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.10.3.883

Abstract

Background: Workers with Organizational Citizenship Behavior (OCB) are more likely to put in more effort and go above and beyond what is required of them. Workers who accept the company's aims and values and step up their efforts to work hard for the company's advantage, and are proud of their company, the employee's willingness to take on a role that exceeds his main role in an organization, is referred to as extra-role behavior. Purpose: This research aims to analyze the influence of Transformational Leadership and Job Satisfaction on Organizational Citizenship Behavior (OCB) with Organizational Commitment as a mediating variable in National Gas Company. Design/methodology/approach: The data collection method uses a survey method, with the research instrument in the form of a questionnaire. The analysis used is statistical analysis in the form of SEM-PLS.Findings/Result: The results of this research prove that transformational leadership has a positive and significant effect on OCB, the impact of job satisfaction on overall corporate branding (OCB) is both positive and not significant. However, the combination of job satisfaction and transformational leadership has a positive and significant effect on organizational commitment, which in turn has a positive and significant effect on OCB. While organizational commitment cannot mediate the influence of job satisfaction on OCB, it can partially mediate the influence of transformational leadership on OCB.Conclusion: Leaders who have the ability to lead with a good transformational style will create an atmosphere of OCB among most of their employees, including employee work engagement will increase if the organization has a transformational leadership style. Including high and low job satisfaction does not affect the high or low level of employee OCB. Satisfied workers often exhibit high OCB behavior, which improves overall business success in the long run. This condition can trigger an increase in individual performance which will ultimately improve overall organizational performance.Originality/value (State of the art): The study's intriguing conclusion is that there is no significant relationship between work satisfaction and OCB. This condition is possible because employees are able to behave in ways that exceed what is standardized by the employees themselves (beyond expectations), so that high job satisfaction does not necessarily encourage someone to carry out OCB as expected company. Keywords: transformational leadership, job satisfaction, organizational citizenship behavior (OCB), organizational commitment, SEM-PLS
Are Intercultural Situations a Problem? A Strenght and Self Readiness Provisioning in Penang, Malaysia Soelton, Mochamad; Karyatun, Subur; Harwani, Yuli; Asih, Daru; Ali, Anees Janee; Yuliantini, Tine; Rahmad, Khozaeni Bin
Sricommerce: Journal of Sriwijaya Community Services Vol. 5 No. 2 (2024): Sricommerce: Journal of Sriwijaya Community Services
Publisher : Faculty of Economics, Universitas Sriwijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29259/jscs.v5i2.193

Abstract

Population growth is very high and is not balanced with the availability of jobs, resulting in uncontrolled poverty. Until now, unemployment is still a crucial problem for the Indonesian government. With minimal levels of education and skills, these job seekers have to compete with each other. This condition ultimately became the trigger for mass labor mobilization between countries carried out by the government. To alleviate poverty, the government implemented a program to place Indonesian Migrant Workers (TKI) abroad. The government's role in this program is focused on aspects of training, protection and providing various conveniences to related parties, especially TKI and Indonesian Migrant Worker Placement Services Companies (PJTKI). The aim of this community service is to empower informal workers and learning sector facilitators by strengthening the individual potential of the Indonesian Community Association (PERMAI) Pulai Pinang with a differentiated learning approach that favors the informal sector workers themselves, as well as an effort to adapt the adjustment process to the work community which exists. In Malaysia, adjustment includes interest, strengthening one's potential, and individual readiness to achieve increased productivity results. The solution is to strengthen individuals and/or facilitators in differentiated learning with a learning pattern approach that focuses on increasing productivity levels, through several stages. Stage 1: Map and collect data on initial partner conditions; Stage 2, Socialization through discussions with partners regarding implementation preparations, implementation time, members involved and service topics at Partners; Stage 3: Training and empowerment of differentiated learning and learning pattern approaches that focus on increasing productivity levels; Stage 4: Assistance in implementing learning approaches to learning patterns that favor increasing productivity levels; Stage 5: monitor and evaluate all partner activities; Stage 6: Follow-up on program implementation.
Implementation of a Financial Recording Application for Business Sustainability for MSMEs in the Kota Bambu Selatan District Area, West Jakarta ROSDIANA, Riska; HERMALA, Irvan; FIRDAUS, Iwan; KARYATUN, Subur
Akuntansi dan Humaniora: Jurnal Pengabdian Masyarakat Vol. 3 No. 3 (2024): Akuntansi dan Humaniora: Jurnal Pengabdian Masyarakat (Oktober – Januari 2025)
Publisher : Indonesia Strategic Sustainability

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ahjpm.v3i3.1097

Abstract

Limited understanding and financial recording systems cause MSMEs to experience difficulties in making appropriate financial decisions in running a business and accessing capital credit. In the digital era, understanding technology and innovation is the key to increasing the competitiveness of MSMEs. This community service activity aims for participants to gain an understanding of financial management in the form of simple digital-based planning and recording for MSMEs. Learning outcomes are measured by improving participants' skills in using the digital financial recording application (BukuWarung) to carry out financial bookkeeping and recording. The various features in the BukuWarung financial recording application have the potential to make it easier for MSMEs to prepare their business financial books. The activity implementation method consists of three stages. The first preparation stage includes pre-survey, team formation, making and submitting proposals, coordinating teams and partners as well as preparing materials and training materials. The second stage is the program implementation stage in the form of socialization. Socialization is carried out through counseling (presentation of material) and discussions. The third stage is the evaluation and reporting stage. Evaluation is carried out by comparing the conditions of partners before and after program implementation using the observation method. The training activities were carried out offline in two sessions, namely the first session was lecturing, namely the delivery of training material on the use of digital financial recording applications for MSMEs by resource persons and the second session was discussion, namely discussion activities with the participants.
FAMILY COMPETITIVE ECONOMIC PERFORMANCE WITH FINANCIAL LITERACY: COMMUNITY SERVICE IN PONDOK AREN Wahyono, Tri; Perkasa, Didin Hikmah; Karyatun, Subur; Supryadi, Didy Ika; Kuswibowo, Christian; Putra Saratian, Eko Tama; Soelton, Mochamad
Jurnal Pengabdian Teratai Vol 5 No 2 (2024): Jurnal Pengabdian Teratai
Publisher : Lembaga Penelitian Dan Pengabdian Pada Masyarakat (LPPM) Institut Bisnis dan Informatika (IBI) Kosgoro 1957

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55122/teratai.v5i2.1354

Abstract

PKM Partners is Pondok Aren District in the Department of Cooperatives & UMKM located on Jl. Graha Raya Bintaro No.1, Parigi Baru, Tangerang, South Tangerang City, Banten 15228. Pondok Aren District is growing quite rapidly, with a population of around 294,996. This is directly proportional to the number of MSMEs reported based on the SKDU document of around 1,373. Currently, the government, through the Financial Services Authority (OJK), is calling on the public to continue to encourage the progress of the Sharia Financial Industry which has grown rapidly in the last five years both in terms of the number of players and sharia financial assets in banking, capital markets and IKNB [1]. In Indonesia, family entrepreneurship has begun to emerge and this can be seen from various franchise businesses such as fast food franchises, retail store franchises to service businesses and so on. With the problems above, the community service team held business plan outreach activities in creating family entrepreneurship. The development of family entrepreneurship can also support economic growth in countries such as the United States where 90 percent of the 15 million companies are family companies and have contributed 40% of the GNP of the United States, while with an understanding of Business Planning in developing family entrepreneurship, it can prevent disagreements and conflict occurs in the company, so that in the end it can reduce poverty levels and improve community welfare. Family economic problems can be overcome by carrying out various family-based entrepreneurial activities. Family-based entrepreneurship can be developed to reduce dependence on work from companies both government and private.
PENINGKATAN KINERJA KARYAWAN DENGAN ORGANIZATIONAL LEARNING DAN ORGANIZATIONAL COMMITMENT SEBAGAI PEMEDIASI Wahyono, Tri; Ramadhana, Faza Arya; Karyatun, Subur; Arijanto, Agus; Kuswibowo, Christian; Soelton , Mochamad
Jurnal Keuangan dan Bisnis Vol. 22 No. 2 (2024): Jurnal Keuangan Dan Bisnis Volume 22, Number 2, October 2024
Publisher : Catholic University Musi Charitas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32524/jkb.v22i2.1188

Abstract

Performance issues are of course inseparable from the process, results and effectiveness, in this case achievement or work performance is the result of work in terms of quality and quantity achieved by an employee in carrying out his duties in accordance with the responsibilities given to him. This research aims to test and analyze the influence of job descriptions on employee performance with organizational learning and organizational commitment as intervening variables. Using quantitative methods, with saturated sampling totaling 95 employees, using Structural Equation Model (SEM) as an analysis method with Smart - PLS. In conclusion, job descriptions have a positive and significant effect on employee performance, job descriptions have a positive and significant effect on organizational learning, job descriptions have a positive and significant effect on organizational commitment, organizational learning has a positive and significant effect on employee performance, organizational commitment has a positive and significant effect on employee performance, organizational learning is able to partially mediate the influence of job descriptions on employee performance, and organizational commitment is unable to mediate the influence of job descriptions on employee performance. An interesting finding from this research, without involving organizational learning, the influence of job descriptions on employee performance is very strong. There is a high indication that the correct division of job descriptions will encourage employees to work optimally. So that the company's goal of achieving high performance from all its employees will run according to strategic targets.
PENGARUH PROMOSI, INOVASI PRODUK DAN PERSEPSI HARGA TERHADAP KEPUASAN KONSUMEN MELALUI KEPUTUSAN PEMBELIAN DI BAKE AND BEYOND SENTUL CITY Juliansyah, Firman; Karyatun, Subur
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 6 (2024): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i6.13745

Abstract

Penelitian ini untuk menganalisis pengaruh promosi, inovasi produk, dan persepsi harga, terhadap kepuasan konsumen melalui keputusan pembelian di Bake and Beyond Sentul City. Sebanyak 120 sampel digunakan dengan menggunakan purposive sampling. Pengumpulan data menggunakan kuesioner dan pengolahannya menggunakan structural equation modelling (SEM). Hasil penelitian menunjukkan promosi, inovasi produk dan persepsi harga memiliki pengaruh positif dan signifikan terhadap kepuasan konsumen. Promosi, inovasi produk dan persepsi harga berpengaruh positif signifikan terhadap keputusan pembelian, Keputusan pembelian berpengaruh positif dan signifikan terhadap kepuasan konsumen. Promosi, inovasi produk dan persepsi harga berpengaruh positif tidak signifikan terhadap kepuasan konsumen melalui keputusan pembelian.
The influence of capital structure, liquidity, and operational cost efficiency on firm value with profitability as an intervening variable in banking companies listed on the Indonesia Stock Exchange for the period 2019–2023 Muslim, Ajis; Karyatun, Subur
Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis Vol. 3 No. 4 (2025): Co-Creation : Jurnal Ilmiah Ekonomi Manajemen Akuntansi dan Bisnis
Publisher : ARKA INSTITUTE

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55904/cocreation.v3i4.1443

Abstract

Capital structure, liquidity, and operating cost efficiency are important factors that influence company performance, especially banking companies. This study aims to analyze the effect of capital structure, liquidity, and operating cost efficiency on profitability and firm value. This study uses the regression analysis method to test the proposed hypothesis. The data also used is data from banking companies listed on the indonesia stock exchange during the 2019-2023 period. Hypothesis testing is carried out using linear regression tests to analyze the relationship between variables. The findings prove that capital structure has a significant positive effect on profitability, but has no direct effect on firm value. Liquidity has no significant effect on profitability, but has a negative effect on firm value. Operating cost efficiency is proven to have a significant positive effect on profitability, and firm value through profitability.
Attitude toward money and openness to experience in the formation of marketplace consumer impulse buying Utama, Andyan Pradipta; Sari, Alvita; Lestari, Rahayu; Karyatun, Subur
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 11, No 2 (2025): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020255513

Abstract

Impulse purchases in the digital marketplace are increasing, but the relationship between attitudes towards money, openness to experience, and hedonic shopping motivation has not been studied in an integrated manner. This study aims to analyze the effect of attitudes towards money and openness to experience on impulse purchases, with hedonic shopping motivation as a mediating variable. This research refers to the Theory of Planned Behavior and the Five Factor Model as a theoretical basis. Using a mixed method sequential explanatory approach, quantitative data was collected from 115 marketplace respondents in Jabodetabek and analyzed using PLS-SEM. The qualitative stage was conducted through interviews with 8 informants. Results show that attitude towards money has a significant effect on hedonic shopping motivation (t = 2.491; p = 0.013) and impulse buying (t = 3.917; p = 0.000), but the mediation effect is not significant (t = 1.108; p = 0.268). In contrast, openness to experience had a significant effect on hedonic shopping motivation (t = 4.291; p = 0.000) and impulse purchase (t = 2.395; p = 0.017), and was significantly mediated by hedonic shopping motivation (t = 2.041; p = 0.042). These findings provide strategic implications for digital marketers in developing campaigns based on consumer psychological characteristics. Limitations of this study include sample size and geographical scope.
Co-Authors Abbas, Asyari Achmad Sudiro Agung Pranoto Ainun Mardhiyah, Ainun Aisyah, Haydee Noor Ali Hanafiah Ali, Anees Jane Ali, Anees Janee Anah, Sri Anggoro, Tommy Anjani, Meri Apriadi, Intan Ardani, Putri Aulia Ardhana, Astrid Arief, Harefan Arijanto, Agus Awaloedin, Dipa Teruna Bagaskara, Muhammad Adrian Christian Kuswibowo Cik, Achmad Daru Asih Destiani, Anidya Dewi, Dyah Handayani Didin Hikmah Perkasa Didy Ika Supryadi Digdowiseiso , Kumba Eko Tama Putra Saratian Firdaus, Iwan Frinsisca, Frinsisca Handayani Dewi, Dyah Harisnanda, Adriatik Hasanudin Hermala, Irvan Irma Setyawati Irmayunita Juliansyah, Firman Kumba Digdowiseiso, Kumba Kusumaningrum, Anisa Putri Lisnatiawati Saragih Madani, Arfi Ulya Mochamad Soelton Muhani Muhani, Muhani Muslim, Ajis Naufal Hardianto, Muhammad Nugraha, Aldi Satya Nurul Hidayat, Tegar Paijan Pangestuari, Ikhsan Permana Sultoni, Rillo Pradini, Gagih Putra, Suadi Sapta Putri, Oktavika Rahayu Lestari Rahmad, Khozaeni Bin Ramadhana, Faza Arya Rega Setiawan, Anugrah Riadi, Elvira Rosdiana, Riska Sabillah, Hanum San Saputri, Zahwa Assabilliyah Saratian, Eko Sari, Alvita Soelton , Mochamad Sumarto, Agus Herta SUPRAPTO Syafrizal Chan Thoullon, Muhammad Shirhan Tine Yuliantini Tri Wahyono, Tri Utama, Andyan Pradipta Widarta, I Gede Yanto Ramli Yuli Harwani, Yuli Yuliantini , Tine Zulfikar, Ahya