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All Journal Jurnal REKOMEN (Riset Ekonomi Manajemen) Jurnal Dinamika Ekonomi dan Bisnis Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal STIE Semarang (Edisi Elektronik) Jurnal Review Pendidikan dan Pengajaran (JRPP) Forum Manajemen Jurnal Informatika Ekonomi Bisnis Jurnal Educatio FKIP UNMA Abdimasku : Jurnal Pengabdian Masyarakat Equity in Education Journal (EEJ) JURNAL CAPITAL : Kebijakan Ekonomi, Manajemen dan Akuntansi Munaddhomah: Jurnal Manajemen Pendidikan Islam JANAKA : JURNAL PENGABDIAN MASYARAKAT KEWIRAUSAHAAN INDONESIA Jurnal Abdimas Ekonomi dan Bisnis JURNAL ILMIAH GLOBAL EDUCATION Society: Jurnal Pengabdian Masyarakat Annals of Human Resource Management Research International Journal of Advanced Multidisciplinary Jurnal Informatika Ekonomi Bisnis AMMA : Jurnal Pengabdian Masyarakat Jurnal Penelitian dan Pengabdian Masyarakat Journal of Social Science and Business Studies Journal of Islamic enterpreneurship and Management E-Prosiding Seminar Nasional Manajemen dan Akuntansi STIE Semarang (SENMAS) Siber Journal of Advanced Multidisciplinary Ambidextrous : Journal of Innovation, Efficiency and Technology in Organization Greenation International Journal of Tourism and Management
Sundari, Pipit
STIE Semarang
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Journal : Forum Manajemen

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PROSEDUR STANDAR OPERASIONAL PEMESANAN PAKET WISATA PELAYARAN DI LE PIRATE EXPLORE CRUISE-LABUAN BAJO Tettie Setiyarti; Ni Putu Eka Safitri; Pipit Sundari
Forum Manajemen STIMI Handayani Denpasar Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : Forum Manajemen STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

When serving guests, the Reservation Department of a shipping company must be provided with guidelines, work references (sequence), and training in providing services. All forms of work guidelines and references are then referred to as Standard Operating Procedures (hereinafter abbreviated as SOP). On this article, based on the research that has been carried out, the author wants to explain in more detail, using a qualitative descriptive research method, regarding the SOP of the Reservation Department at Le Pirate Explore Cruise – Labuan Bajo. The research that forms the basis of this article was carried out in the first and second quarters of 2021, at a time when Bali and East Nusa Tenggara had not yet fully opened their tourism activities. Based on the findings, the research divides the process of implementing the Standard Operating Procedures (SOP) of the Reservation Department into three main thematic, namely: 1) the role of the Owner in making and supervising PSO Reservations; 2) Reservation Department staff behavior; and 3) obstacles faced by the Reservation Department in implementing PSO.
PROSEDUR STANDAR OPERASIONAL PEMESANAN PAKET WISATA PELAYARAN DI LE PIRATE EXPLORE CRUISE-LABUAN BAJO Tettie Setiyarti; Ni Putu Eka Safitri; Pipit Sundari
Forum Manajemen Vol 20 No 2 (2022): Jurnal STIMI Vol. 20 No. 2 - 2022
Publisher : STIMI Handayani Denpasar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61938/fm.v20i2.476

Abstract

When serving guests, the Reservation Department of a shipping company must be provided with guidelines, work references (sequence), and training in providing services. All forms of work guidelines and references are then referred to as Standard Operating Procedures (hereinafter abbreviated as SOP). On this article, based on the research that has been carried out, the author wants to explain in more detail, using a qualitative descriptive research method, regarding the SOP of the Reservation Department at Le Pirate Explore Cruise – Labuan Bajo. The research that forms the basis of this article was carried out in the first and second quarters of 2021, at a time when Bali and East Nusa Tenggara had not yet fully opened their tourism activities. Based on the findings, the research divides the process of implementing the Standard Operating Procedures (SOP) of the Reservation Department into three main thematic, namely: 1) the role of the Owner in making and supervising PSO Reservations; 2) Reservation Department staff behavior; and 3) obstacles faced by the Reservation Department in implementing PSO.
Co-Authors Ahmad Ali Ahmad Hariyadi, Ahmad Ahmad Laut Hasibuan Ahmad Sopyan Anggarwati Dewi, Kadek Ratih Arma, Aulia Azhari, Ananda Rika Budhi Cahyono Cahyani Tunggal Sari, Cahyani Tunggal Damanik, Novia Wulandari Dwi Novaria Misidawati Eko Widodo, Rintis Estuti, Erni Puji Fachrial, Peppy Fajar, Arfi Fauzi Jaya Sakti, Reza Fauziyanti, Wachidah Felas Silitonga, Grace Fidyah Yuli Ernawati, Fidyah Yuli Giri. S, Maranatha Constantine Sindhu Hariyani, Putu Fajar Hartarini, Yovita Mumpuni Heru Sulistyo Hutasuhut, Dina Hidayati Ika Sandra Dewi Indraningtyas, Yeni Junedi, Achmad Kadek Ratih Anggarwati Dewi Khairina Ulfa Syaimi Khasanah, Aulia Sista Ayu Nur Kustiyono Kustiyono Laswitarni, Ni Ketut Lingga, Henvy Yulifasari Martini, Ni Putu Surya Megawanti Fitri Astuti Muzaroah, Siti Nafiar, Zumrotun Nafi’ah, Zumrotun Natoil, Natoil Nazifah Husainah Ni Luh Nita Sulastrini Ni Nyoman Nurani Ni Putu Eka Safitri Noor Laila Ramadhani Nugroho, Bayu Sapta Adi Nugroho, Galih Satrio Nurul Bayu P, Diah Pertiwi, Dyah Nurul Bayu Prasidi, Abi Pratiwi, Selly Primadi Candra Susanto Priyanto Priyanto Puji Estuti, Eni Rushami Zien Yusoff Sanjaya, Ucta Pradema Sapta Adi N, Bayu Sarbullah Sarbullah Sarbullah Satria Avianda Nurcahyo Setiyarti, Tettie Shofwani, Siti Aniqoh Shofwani, Siti Aniqoh Sidjabat, Sonya Silvia Hendrayanti Siska Yuli Anita Subagio, Mochammad Subekti, Heni Sugiarti Sugiarti Suhartini Suhartini Suhendra, Agus Tia Lestari, Wahyuni Tunggal Sari, Cahyani Wanuri Wanuri Widagdo, Teguh Harso WIjayanthi, Ida Ayu Trisna Yovita Mumpuni Hartarini Yuntina, Lily