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All Journal EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis Journal of Management and Business Review JURNAL PENDIDIKAN TAMBUSAI Majalah Ilmiah Bahari Jogja Jurnal Logistik Indonesia Jurnal Ilmu Manajemen dan Akuntansi Terapan Jurnal Maritim Jurnal Sains Teknologi Transportasi Maritim Dinamika Bahari: Journal of Maritime Dynamic Jurnal Tunas Majalah Ilmiah Gema Maritim Accurate: Journal of Mechanical Engineering and Science Saintara : Jurnal Ilmiah Ilmu-Ilmu Maritim Kontribusi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat eScience Humanity Journal Jurnal Puan Indonesia Annals of Human Resource Management Research Jurnal Maritim Polimarin Jurnal Sains dan Teknologi Jurnal Pengabdian Mandiri Mafaza : Jurnal Pengabdian Masyarakat JURNAL SAINS DAN TEKNOLOGI MARITIM Jurnal Teknik Mesin, Industri, Elektro dan Informatika Ocean Engineering: Jurnal Ilmu Teknik dan Teknologi Maritim Innovative: Journal Of Social Science Research Mitra Abdimas: Jurnal Pengabdian kepada Masyarakat Matemar Jurnal BERBAKTI: Jurnal Pengabdian Kepada Masyarakat Jurnal Manajemen Pendidikan Islam Journal of Innovative and Creativity E-Amal: Jurnal Pengabdian Kepada Masyarakat Journal of Transportation and Society Empowerment Babakti : Journal of Community Engangement Jurnal Ekonomi, Manajemen, Akuntansi SCIENTIA JOURNAL : Jurnal Ilmiah Mahasiswa Jurnal Jejak Hukum Indonesia (JHI) Journal of Information Technology and its Utilization Babakti: Journal of Community Engangement
Kundori
Universitas Maritim AMNI
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Journal : Journal of Innovative and Creativity

 1 
Pengaruh Kedisiplinan Manajemen Perawatan Terhadap Kinerja Mesin Kapal Sugeng Haryadi; Renny Hermawati; Kundori
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.1980

Abstract

In the maritime industry, ship engine performance is highly dependent on disciplined and structured maintenance management. This study aims to analyze and understand in depth the relationship between the level of discipline in maintenance management and the performance of merchant ship engines in the national shipping industry. This causes decreased engine efficiency, increased fuel consumption, and technical damage that impacts shipping safety and financial losses. This study uses a qualitative approach with observation and interview methods in several ship units. Data collection was carried out using several techniques, namely in-depth interviews, participatory observation, and documentation studies. The results show that maintenance carried out in a disciplined manner can increase operational efficiency and reduce the risk of engine damage. Ships with high discipline show more stable performance, good fuel efficiency, and minimal operational downtime. Meanwhile, undisciplined ships experience more damage and disruptions in shipping schedules. It is concluded that discipline in carrying out ship engine maintenance schedules has a significant effect on engine performance.
Strategi Peningkatan Kualitas Pelayanan Penumpang pada Kapal Bukit Siguntang Trisya Ristanto; Asep hendiawan; Meryanti; Kundori
Journal of Innovative and Creativity Vol. 5 No. 2 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i2.2323

Abstract

Penelitian ini bertujuan untuk menganalisis kualitas pelayanan penumpang pada KM Bukit Siguntang dengan mengidentifikasi kesenjangan antara ekspektasi dan persepsi penumpang terhadap lima dimensi kualitas pelayanan (tangibles, reliability, responsiveness, assurance, dan empathy) menggunakan kombinasi metode SERVQUAL, Importance Performance Analysis (IPA) dan Customer Satisfaction Index. Penelitian ini menggunakan pendekatan kuantitatif dengan desain deskriptif evaluative. Hasil analisis IPA menunjukkan distribusi 25 atribut pelayanan KM Bukit Siguntang ke dalam empat kuadran strategis yang memberikan panduan prioritas perbaikan yang jelas. Hasil penelitian menunjukkan adanya kesenjangan signifikan antara ekspektasi dan persepsi penumpang dengan gap score keseluruhan -0,76, mengindikasikan bahwa kinerja pelayanan aktual masih berada di bawah standar yang diharapkan. Dimensi reliability menunjukkan kesenjangan terbesar (-1,07) dengan ketepatan jadwal keberangkatan dan kedatangan sebagai atribut terburuk (-1,23), diikuti oleh dimensi tangibles (-0,73) yang didominasi permasalahan ketersediaan dan kualitas makanan serta kebersihan fasilitas kapal. Customer Satisfaction Index sebesar 69,3% menunjukkan tingkat kepuasan yang berada pada kategori "cukup puas" namun mendekati ambang batas "tidak puas", menegaskan urgensi implementasi strategi perbaikan yang komprehensif dan berkelanjutan. Penelitian ini memperkuat validitas penerapan model SERVQUAL dalam bidang transportasi laut Indonesia dan mengkonfirmasi universalitas pentingnya dimensi reliability dalam industri Pelayaran.
Co-Authors Abidin, Sholihul Ali Imran Ritonga Ali Khamdilah Ali Muktar Sitompul Andar Sri Sumantri Ani Arifah Ari Wibowo, Purnomo Arifah, Ani Arika Palapa Ariyanto, Hermawan Asep hendiawan Asmul Khairi Azka, Milati Bakran Suni budiyanto, Lilik Dewi Rejeki, Indah Dhanurseto Hadiprashada Dita, Risqiana Dita Febrianti DTW, Joehanto Eddi Indro Asmoro Endah Fauziningrum, Endah F Pambudi Widiatmaka Fitnantyo Bimawan Fitri Kensiwi Fitrian, Ahmad Bagus Haniek Listyorini Hartoyo Hartoyo Hartoyo soehari Hendiawan, Asep Heriyanto Heriyanto Hermawan Ariyanto Hermawati, Renny Hilda Emeraldo Ahmad I Nyoman Gede Muliawan Ida Ayu Putu Sri Widnyani Imanto, Frenki Indah Dewi Rejeki Indah Nurhidayati, Indah Indah Saraswati Indah Saraswati Indah Suryani, Encis Indriyani, Kristin Anita Indriyani, Kristin Anita Judijanto, Loso Karolus G. Sengadji Karona Cahya Susena, Karona Cahya Khamdilah, Ali Kusdibyo kusdibyo, kusdibyo Kusdibyo, Kusdibyo Lilik Budiyanto Lilik budiyanto Lilin Hermawati Lilin Hermawati Lilin Hermawati Made Susilawati Mahendro, Iwan Mariana Kristiyanti, Mariana Meryanti Milati Azka Mintarti, Ari Narto, Amad Nugrahaningsih, Nurfitri Nurhidayati, Indah Padang Yanuar Pranoto Pranoto Pranoto Pranoto Pranyoto Pranyoto Pranyoto pranyoto pranyoto Pranyoto, Pranyoto Pratomo, Sunu Arsy Purwanti, Angel Riyanto Soehari, Hartoyo Sri Sumantri, Andar Suganjar Suganjar Suganjar Sugeng Haryadi Sugeng Haryadi Sugeng Haryadi Sugeng Haryadi, Sugeng Sukirno Sukirno Sukrisno Sukrisno Sukrisno, Sukrisno Sulistiyowati, Ely Sulistyowati Sulistyowati Supardi Supardi Supriyanto, Sapto Trimulyatno Budhi Hartanto Trisya Ristanto Tubagus, Munir Wayuanto , Eko Wibowo, Joehananto Djoko Teguh Widyatmike Gede Mulawarman