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Journal : Journal EVALUASI

BRIDGING THE DIGITAL LITERACY GAP: THE ROLE OF PUBLIC EDUCATION IN BUSINESS LICENSING SERVICES IN SAMARINDA Setiawan, Agus; Kusuma, Aji Ratna; Saipul, Saipul
Evaluasi : Jurnal Manajemen Pendidikan Islam Vol. 10 No. 1 (2026): Evaluasi-Edisi Maret
Publisher : STAI Ma'had Aly Al-Hikam Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32478/f9pj4m85

Abstract

This study aims to analyze the quality of Business Identification Number (NIB) issuance services and to evaluate the role of public education in enhancing the digital literacy of business actors. The research employs a qualitative descriptive approach with data collected through in-depth interviews, direct observation, and document studies. Informants were purposively selected, including leaders, functional officers, service staff, and business actors as users. Data analysis was conducted using an interactive model consisting of data reduction, data presentation, and conclusion drawing. The results indicate that the overall quality of services is good, with simple procedures, clear requirements, and responsive staff, especially for applicants with limited digital literacy. However, limitations in procedure socialization, reliance on the centralized OSS system, and technical disruptions remain challenges. Variations in applicants’ digital literacy levels affect service effectiveness. The study highlights the importance of public education as a strategy to improve digital literacy through procedural socialization, user assistance, and digital-based training. These improvements are expected to strengthen service reliability, make the licensing process more inclusive, effective, and sustainable, and support ease of doing business.
Co-Authors Amriadi, Amriadi Anindita Septiarini, Anindita Annisa Anggraini, Annisa Aquarini, Aquarini Arlina Arlina, Arlina Bambang Irawan Buana , Ierene Patra Cathas Teguh Prakoso Cianstury, Irvan Cornelia, Geby Daryono Daryono, Daryono Didit Suprihanto, Didit Dipa, Pradeka Reza Ekariana S Pandia Elisabeth, Christine Riani Ernita, Lina Ery Burhandenny, Aji Evi Septiana, Dyna Fadli Wibowo, M. Rizka Firdiansyah, Firdiansyah Fitri, Rahmani Guli, Musjaya M Hamzani Hamzani Hapidah, Hapidah Harianti Harianti Hastina, Hastina Herlina, Yuni Hidayanti, Rakhmah Idris, Adam Indah Tri Handayani Izza Mahdiana Apriliani Jumiati Siska, Jumiati Junaidi Junaidi Junaidi, H. Kartika Sari, Enda Kristina Kristina Kus, Indarto Lindawati Lindawati Lusia Salmawati M. Fatchurahman Marupi, Zamir Maulana Maulana, Maulana Mesterjon, Mesterjon Miswan Miswan Momoh, Zekeri Muhammad Aqil Muhammad Arsyad Muhammad Ilhamuddin Dahri Muliyani Muliyani Nadriati, Sri Ngabito, Meriyanti Ningsih, Asniati Nonon Saribanon Noorrachmi, Noorrachmi Nur Azizah Nur Faliza Nur Wahyunianti Dahri Nurhaerani Tenriwaru Nurhasanah Nurhasanah Nurul Auliyah, Nurul Oktobrian, Ivan Priyodigdo, Achmad Arief Puspitasari, Novianti Raden Biroum Bernardianto Rahim, Muhammad Nur Ramadhona, Yudha Ramadlan, Ahmad Ramdani, M. Yuda Rohelly, Rohelly Rudy Haryanto Rudy Suryadi, Rudy Rusdiansyah Rusdiansyah Sarifudin Sarifudin Sri Ekanti Sabardini Subagyo, Banu Sukirdi, Sukirdi Sundari, Sri Surya , Iman Tejawati, Andi Tiono, Muhamad Ilham Umi Rahmawati Vidyanto, Vidyanto Walenta, Abdi Sakti Widyastuti Widyastuti Wijono Wulan Oktavia, Ellisa Yulya Muharmi Zico Patera, Rega