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All Journal Techno.Com: Jurnal Teknologi Informasi Telematika Scientific Journal of Informatics Jurnal Ilmiah KOMPUTASI Jurnal RESTI (Rekayasa Sistem dan Teknologi Informasi) Indonesian Journal of Artificial Intelligence and Data Mining INOVTEK POLBENG INOVTEK Polbeng - Seri Informatika Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL ILMIAH INFORMATIKA JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI ILKOM Jurnal Ilmiah MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer ComTech: Computer, Mathematics and Engineering Applications JOISIE (Journal Of Information Systems And Informatics Engineering) Building of Informatics, Technology and Science Jurnal Mantik Jurnal Informatika dan Rekayasa Elektronik Jurnal Teknologi Dan Sistem Informasi Bisnis Jurnal Sistem informasi dan informatika (SIMIKA) Journal of Applied Data Sciences Jurnal Computer Science and Information Technology (CoSciTech) Mitra Mahajana: Jurnal Pengabdian Masyarakat Jurnal J-PEMAS J-COSCIS : Journal of Computer Science Community Service JAIA - Journal of Artificial Intelligence and Applications Malcom: Indonesian Journal of Machine Learning and Computer Science SATIN - Sains dan Teknologi Informasi Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer The Indonesian Journal of Computer Science International Journal of Advances in Artificial Intelligence and Machine Learning
Efrizoni, Lusiana
Program Studi Teknik Informatika, STMIK Amik Riau
Agriculture, Biological Sciences & Forestry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : Building of Informatics, Technology and Science

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Sistem Klasifikasi Pengaduan Masyarakat Pada BPJS Ketenagakerjaan Menggunakan Algoritma Naïve Bayes Berbasis Mobile Lestari, Fika Ayu; Efrizoni, Lusiana; Ali, Edwar; Rahmiati, Rahmiati
Building of Informatics, Technology and Science (BITS) Vol 4 No 1 (2022): June 2022
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (771.392 KB) | DOI: 10.47065/bits.v4i1.1685

Abstract

Public complaints are needed so that the performance of an agency can be known whether it is running well or vice versa. Improving the quality of public services can be done through the quick resolution of complaints from service providers. Naive Bayes Classifier is an approach that refers to Bayes theorem by combining previous knowledge with new knowledge. So it is called a classification algorithm that is simple but has high accuracy. For this reason, this study will prove the ability of Naive Bayes to classify public complaints against BPJS Employment which contain information on services or social conditions in Pekanbaru City. There are 3 types of complaint classification that can be submitted, namely disbursement problems, BPJS Employment service problems and problems with social security administration. The mobile-based system is implemented with the programming language used, namely Java, while PHP is for administrators. Administrators in this system are employees who work in the BPJS Employment office. This system is tested using whitebox testing for unit testing and integration testing, blackbox testing for validation testing and usability testing. The results of this study are the classification system for public complaints at BPJS Employment using the mobile-based Naive Bayes algorithm. The classification accuracy using the Naïve Bayes algorithm is 0.9, the average precision is 0.93, the recall is 0.91, and the F1-score is 0.9.
Co-Authors -, Dwi Haryono Afrinanda, Rizky Agung Marinda Agus Tri Nurhuda Agustin Agustin Agustin Agustin Agustin Agustin, Endy Wulan Ahmad - Fauzan Ahmad Fauzan Ahmad Rizali Anam, M Khairul Andhika, Imam Anthony Anggrawan Anugraha, Yoga Safitra Aprilia, Fanesa Arifin, Muhammad Amirul Armoogum , Sheeba Aulia, Rahma Azhari, Zahra Cikita, Putri Dadynata, Eric Dea Safitri Deni, Rahmad Devi Puspita Sari, Devi Puspita Dhini Septhya Djamalilleil, Said Azka Fauzan Edwar Ali Erlinda, Susi Ermy Pily, Annisa Khoirala ester nababan Fadly Fadly Farhan Pratama Farida Try Puspa Siregar Fatdha, Eiva Febrianda Putra Filza Izzati Finanta Okmayura Firdaus, Muhammad Bambang Firman, Muhammad Aditya Fransiskus Zoromi Fransiskus Zoromi, Fransiskus Habibie, Dedi Rahman Hadi Asnal, Hadi Hafsah Fulaila Tahiyat Handayani, Nadya Satya Haviluddin Haviluddin Helda Yenni, Helda Hidaya Spitri Iftar Ramadhan Ihsan, Raja Muhammad Ike Yunia Pasa Irwanda Syahputra Julianti, Nadea Junadhi Junadhi Junadhi Junadhi Junadhi, Junadhi Karpen Kartina Diah K. W. Kharisma Rahayu Koko Harianto Lathifah, Lathifah Lestari, Fika Ayu Lili Marlia M. Azzuhri Dinata M. Irpan Marhadi, Nanda Maulana, Fitra Melva Suryani Muhammad Bambang Firdaus Muhammad Oase Ansharullah Muhammad Syaifullah MUHAMMAD TAJUDDIN Munawir Munawir Muslim Muslim Nanda, Annisa Nasution , Zikri Hardyan Nurul fadillah, Nurul Oktavianda Oktavianda, Oktavianda Purnama, Muhammad Adji Putra, Febrianda Putri, Adinda Dwi Putri, Siti Faradila R. Guntur Surya Yuwana - Rahmaddeni Rahmaddeni Rahmaddeni, - Rahmiati Rahmiati Rais Amin Raja Muhammad Ihsan Ramadhani, Jilang Rati Rahmadani Ratna Andini Husen Revaldo, Bagus Tri Riadhil Jannah Rini Yanti, Rini Risky Harahap Risman Risman Rizki Astuti Rometdo Muzawi, Rometdo Sahelvi, Elza Salsabila Rabbani Sapina, Nur Sapitri, Riska Mela Sari, Atalya Kurnia Sarjon Defit Sarjon Defit Setiawan , Andri Shahreen Kasim, Shahreen Sholekhah, Fitriana Sularno Supian, Acuan Susandri, Susandri Susanti, Susanti Susi Erlinda Syahrul Imardi Syarifuddin Elmi Tahiyat, Hafsah Fulaila Tashid Tawa Bagus, Wahyu Torkis Nasution Tri Putri Lestari, Tri Putri Tri Revaldo, Bagus Triyani Arita Fitri Ulfa, Arvan Izzatul Unang Rio Uthami, Kurnia Vindi Fitria Wirta Agustin Wirta Wirta Yanti, Rini Yoyon Efendi Yulli Zulianda Zahra Azhari Zakaria , Mohd Zaki Zakaria, Mohd Zaki Zega, Wilman Zikri Hadryan nst Zulafwan Zuriatul Khairi Zuriatul Khairi