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Karundeng, Deby Rita
Universitas Gorontalo
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Journal : International Journal of Multidisciplinary Approach Research and Science

 1 
Influence of Quality, Procedures, and Service Facilities on Community Satisfaction with Hydrological Data Services at the Sulawesi II Gorontalo River Basin Center Karundeng, Deby Rita; Suyanto, Mohamad Afan; Mokoagow, Arsin
International Journal of Multidisciplinary Approach Research and Science Том 2 № 02 (2024): International Journal of Multidisciplinary Approach Research and Science
Publisher : Pt. Riset Press International

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59653/ijmars.v2i02.625

Abstract

This research aims to determine and analyze the influence of service quality, service procedures and service facilities on community satisfaction with hydrological data services at the Sulawesi II Gorontalo River Regional Office. The multiple linear regression quantitative analysis model is used to analyze the influence of the independent variable on the dependent variable. The research results show that overall service quality, service procedures and service facilities influence public satisfaction, but for service quality the influence is not that significant. This shows that increasing community satisfaction is jointly influenced by service quality, service procedures and service facilities.
Co-Authors Abd. Rahman Danial Abdillah, Mohamad Rizal Abdul Gofur Abdullah, Julie Abdullah, Yunita Damayanti Ade Suhara Afan Suyanto , Mohamad Afan Suyanto, Mohamad Ahmad Sopyan Andi K Paerah Anggita Permata Yakup Arnice Malanuwa Astuti, Ida Ayub Rasid Bachtiar Bachtiar Basole, Susan Bening , Ghina Gerimis Brandes, Iswan Cakranegara, Pandu Adi Daud, Nurhan Dera, Firman Dhety Chusumastuti Djafar, Asri Dwi Yanto Abas Elfrida Ratnawati Endrawati, Titin Fauzia Rukmana Poha Ferawaty Mbuinga Gani, Roydah Haidar Rizki Suaiba Hariansyah, Muh. Khaerul Annas Hendra Hendra Herlinda Mansur Hunowu, Zet Husain, Lukman Is Ibrahim, Meimoon Ibrahim, Meimoon Idris Pakaya Idrus Usu Idrus Usu Isa, Nirwan Julie Abdullah Julie Abdullah Juniawan Mandala Putra Junus , Onong Kalzum R Jumiyanti Kespandiar, Tengku Laliyo, Surajuddin Lamuda, Ilyas Lutfi Madjid M, Muh Akmar Makuta, Erwin Malik , Amas Bin Masiaga, Novaliastuti Mbuinga, Ferawaty Mile, Kisran Moh Afan Suyanto Moh Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Afan Suyanto Moh. Jamal Moodoeto Moh. Rolli Paramata Mohamad Afan Suyanto Mohamad Afan Suyanto Mohamad Afan Suyanto Mokoagow, Arsin Musran Munizu Nismawaty S. Pahrun Nofirman, Nofirman Novriansyah, Moh Arif Nurbiya Tengkeran Nurhayati Husain Nurhayati Umar Djafar Olfin Ishak Podungge, Fatmawaty Pratama, Dody Rahman, Stephany Rasid, Ayub Usman Rasid, Ayub Usman Ratno A. Entengo Raudya Setya Wismoko Putri Reynaldi Tresnadjaja Riflan Buluati Roydah Gani Safril, Sandi Sasmita Rohizah Setiawan Sriwahyuni Mooduto, Yuyun Suaiba, Haidar Rizki Sukmayadi Suyanto , Moh. Afan Suyanto, Moh Afan Suyanto, Moh. Afan Suyanto, Mohamad Afan Tamahiwu, Rizki Taniu, Silviana Tolah, Trisnawaty Ismael Wahyudin Hasan Wardana, Miko Andi Yakup Parto Yakup Yakup Yusniarti Mustafa Yusuf, Barmin Rahmat Yuyun Sriwahyuni Mooduto