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All Journal MEDIA KONSERVASI HUMANIKA Indonesian Journal of Conservation Rekayasa: Jurnal Penerapan Teknologi dan Pembelajaran JURNAL PROFESI KEGURUAN Journal of Biology Education Jurnal Pengabdian UntukMu NegeRI JOIV : International Journal on Informatics Visualization Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Risâlah, Jurnal Pendidikan dan Studi Islam JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam) METASASTRA: Jurnal Penelitian Sastra Jurnal Arsir Biosaintifika: Journal of Biology & Biology Education Journal Multicultural of Islamic Education JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI KREATIF : Jurnal Ilmiah Prodi Manajemen Universitas Pamulang Jurnal Manajemen Dirgantara Jurnal Sistem informasi dan informatika (SIMIKA) Sutasoma : Jurnal Sastra Jawa Asatiza: Jurnal Pendidikan Community Development Journal: Jurnal Pengabdian Masyarakat Jubindo: Jurnal Ilmu Pendidikan Bahasa dan Sastra Indonesia Jurnal Ilmiah Ar-Risalah: Media Ke-Islaman, Pendidikan, dan Hukum Islam Jurnal Mu'allim Akrab Juara : Jurnal Ilmu-ilmu Sosial Indonesian Journal of Laboratory Jumat Ekonomi: Jurnal Pengabdian Masyarakat Devotion: Journal of Research and Community Service Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) International Journal of Robotics and Control Systems Jurnal Arastirma Jurnal Ekonomi Life Science JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS Jurnal Teknologi Lingkungan Lahan Basah Al Burhan: Jurnal Kajian Ilmu dan Pengembangan Budaya Al-Qur'an Journal Of Sustainability Perspectives Jurnal Teknik Industri Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Journal of Scientific Research, Education, and Technology Journal of Sustainability Perspectives International Journal of Sharia Business Management El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Community Empowerment Biosaintifika: Journal of Biology & Biology Education Manajemen : Jurnal Ekonomi Jurnal Pendidikan IPA Indonesia Jurnal Ekonomi, Bisnis dan Manajemen Journal of Ekonomics, Finance, and Management Studies Jurnal Edukasi Terkini MANUSKRIPTA Jurnal Pendidikan Indonesia (Ju-Pendi) EL-FUSHA
Muhammad Abdullah
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Journal : Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)

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Mengungkap Perspektif Kepuasan Pelanggan di SPBU Pertamina 34.167.12 Sandra, Marcella; Safitri, Wahayyina; Osa, Hamida; Nurhalisah, Siti; Abdullah, Muhammad
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.943

Abstract

This study aims to examine the impact of service quality and brand image on customer satisfaction. The method used is quantitative with a causal approach, involving respondents who are at least 17 years old and are regular customers of the station. The sampling was conducted using purposive sampling technique, with a sample size of 96 people, calculated using the Lemeshow formula. The research results show that service quality, particularly the empathy indicator, significantly affects customer satisfaction. However, the physical evidence indicator (employee appearance) needs to be improved to enhance customer satisfaction. Brand image also significantly affects customer satisfaction, with appropriate pricing being the dominant factor. Nevertheless, the brand's image and popularity need to be further improved. Customer satisfaction was found to be in good condition, but improvements are still needed in the willingness-to-recommend indicator. One of the recommendations is to activate a special program offering discounts for each fuel purchase above a certain amount, which can only be obtained by customers who refer their colleagues to refuel at SPBU Pertamina 34.167.12. Simultaneously, service quality and brand image were found to significantly influence customer satisfaction. These findings provide guidance for other companies in the energy supply sector, particularly in the petroleum industry, in formulating strategies to improve customer satisfaction based on the results of this research.
Menyingkap Aspek Penting pada Keputusan Pembelian Konsumen Bimbingan Belajar Persiapan Masuk Universitas Impian (PMUI) Kota Depok Immanuel, Immanuel; Sihaloho, Noverika; Nuraini, Febri; Cahya Agusti, Dirga; Abdullah, Muhammad
Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Vol 6 No 4 (2024): Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP)
Publisher : Laboratorium Jurusan Ilmu Administrasi Negara Fakultas Ilmu Sosial Universitas Negeri Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24036/jmiap.v6i4.981

Abstract

This study aims to investigate the influence of brand image and brand awareness on consumer purchasing decisions at the "Persiapan Masuk Universitas Impian" (PMUI) tutoring center in Depok. In the face of increasing competition in the tutoring industry, a deep understanding of how brand image and brand awareness influence consumer purchasing decisions is crucial. The research employed a quantitative approach involving 95 respondents. The study population consisted of all consumers who registered at PMUI Depok between November and December 2023, totaling 125 individuals, with a sample selected using probability sampling, specifically simple random sampling. Data were collected via an online questionnaire distributed through Google Forms and analyzed using multiple regression analysis with SPSS version 25. The results indicated that brand image and brand awareness have a significant impact on consumer purchasing decisions at PMUI Depok. A positive brand image, particularly related to the quality of instructors, enhances consumer confidence. However, diversification of learning programs is necessary to meet the needs of a larger number of consumers. Brand awareness, especially in terms of brand recognition, plays an important role, while brand recall needs to be strengthened through active promotion on social media and collaboration with influencers. Price is also a key consideration in purchasing decisions, so PMUI should offer competitive pricing or discount programs. Loyalty programs and reward schemes can further enhance consumer purchasing decisions. By strengthening brand image, brand awareness, and considering price factors, PMUI can improve its competitiveness and position in the market.
Co-Authors Abdul Shukora, Nurul Hidayah Abdullah, Saiful Arif Achmad Yusuf Aditya Marianti afandi, iswan Agung Putra, Wahyu Agustina, Dwi Kameluh Ahmad Baidowi, Zaid Mujaiyid Putra Ahmad Ma’ruf Ahmad, Aji Ahmad, Salmiah Akhmad Rizali Amelia, Indi Amin Retnoningsih Amin Setyo Leksono Andin Vita Amalia Asyifa, Bella Firdha Asyifa, Bella Firdha Ati Chandrasari Badu, Khumaira Marsyahida Badu, Khumairah Bagyo Yanuwiadi Bambang Priyono Bambang Priyono Cahya Agusti, Dirga Cakra Pamungkas, Nandito Chowdhury, Md. Azharul Haque Darus, Mohamad Yusof Dea Amelia, Dea Dewi Liesnoor Setyowati Dewi Mustikaningtyas Diah Faridayanti, Ayu Dian Siswanto Dini, Julia Rachma Edi, Nugroho Eko Oby Purwanto Elsandi, Rippana Ely Rudyatmi, Ely Endah Peniati Enni Suwarsi Rahayu Ependi, Majerin Evi Fatimatur Rusydiyah Fajarini, Nata Maulida Febriana Hamdani, Dhea Febrianti, Firda Cahyaning Febriyanto, Mahendra Noor Firman Heru Kurniawan Fitriani, Laqma Dica Gani Wiharso Giovano, Fariz Addo Gouwtami, Marcella Hamzah, Fachrizal Hariri, Rizki Puad Hary Mulyadi Hassan, Masjuki Haji Hidayat, Zein Ichwan Husna, Destri Nurul Husna, Destri Nurul I Fang Sun Idris, Ahmad Syahrin Immanuel, Immanuel Indah, Bella Istiqamah, Istiqamah Jamhuri, M. Jatmiko, Ruruh Jusriadi Kamal, Pasha A.B.M. Khan, Md. Sadril Islam Koly, Nurmiyati Lapung, Jamra Lathifah Mesi Andayani, Tri Loi, Yuniar Luchman Hakim Maharani, Novanti Dinar Maisyaroh, Illusiyah Mako, Kusmadi Malayu, Aisa Malinda, Frisca Manotar Tampubolon Manurung, Johan Andrew Margareta Rahayuningsih Margareta Rahayuningsih Nugroho Edi K Maya Ayu Arieska Moch. Samsul Arifin Mohamed, Mawada Ahmed Mohd Isa, Mohd Rizal Muhammad Nur Hadi Muhammad Rudiansyah Mukhlisin Mukhlisin Mulyadi, Hary Musahabib Nugroho Muslikhah Indah Utari Nabilla Putri Sari Fatikhah Nana Kariada Trimartuti Natasya, Reachel Ningsih, Aghi Amalia Nino, Septoriana Maria Nopi Doni Romadhon Nor, Khairul Affendy Md. Novianti, Amalia Novita Sari Novrinda, Riza Nugroho Edi Kartijono Nugroho Edi Kartijono Nugroho Edi Kartijono Nur Kusuma Dewi Nuraini, Febri Nurhalisah, Siti Nurul Hidayah, Rahma Oby Eko Purwanto Osa, Hamida Pancasilawan, Budhy Herry Partaya, Partaya Parveen, Mahfuza Pita Loka, Anisa Prasetiyo, Galeh Prasong, Muthiah Priyanti Susanti Puspita, Afilia Teyja Puspitaningrum, Ari Cahaya Putri, Herlina Eka Putri, Rennita Aulia R Siti Rukayah Rahman, S. M. Mahmudur Rahmansyah Rahmansyah Ratna Puspita Rifaldi, Muhamad Raihan Rizki, Arista Nur Romdoni, Indi Auliya RR. Ella Evrita Hestiandari Safitri, Wahayyina Salma, Nur Athiyah Salsabila Nadhifa, Isad Samara, Hanif Sandra, Marcella Saputra, Sopio Sastra, Beni Sigit Saptono Sihaloho, Noverika Siregar, Juni Astri Siti Khurotin Siti Nurhalimah Siti Solehah, Siti Solichin Solichin Sri Ngabekti Sri Sukaesih Sun, I Fang Suprianto Suprianto Susanti, Priyanti Syahputri, Natasya Aulia Tahrim, Tahrim Talitha Widiatningrum Toha, Siti Fauziah Triana Putri, Dian Unsya Oktami Jannah Valentine Theresia Simamora Valentine Theresia Simamora Vereysita, Sania Wahid Akbar Basudani Wibowo, Yoga Herlambang W.R. Widarto, Nabilla Umniyah Widiansyah, Andra Wijayanti, Novi Yulaika, Cici Yulianti, Yiyin Tri Septi YUNI KARTIKA SARI Zaki, Khozin Zaneera Malik Zebua, Elvin Agustini Zuhdi, Rafi