Article Per Year (5 Year)
p-Index From 2021 - 2026
8.375
P-Index
This Author published in this journals
All Journal Information Technology and Telematics Dinamik E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Elkom: Jurnal Elektronika dan Komputer Jurnal Informatika INFOKAM Scientific Journal of Informatics IKRA-ITH Informatika : Jurnal Komputer dan Informatika JMM (Jurnal Masyarakat Mandiri) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Sisfokom (Sistem Informasi dan Komputer) INTECOMS: Journal of Information Technology and Computer Science IKRA-ITH ABDIMAS Jurnal Ilmiah Galuh Justisi JURNAL PENA EDUKASI Jurnal Tekno Kompak Jutisi: Jurnal Ilmiah Teknik Informatika dan Sistem Informasi Jurnal Pengabdian Masyarakat: Darma Bakti Teuku Umar At-Tajdid : Jurnal Pendidikan dan Pemikiran Islam Spizaetus: Jurnal Biologi dan Pendidikan Biologi Dinamika Informatika: Jurnal Ilmiah Teknologi Informasi Jurnal Teknologi Informatika dan Komputer Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Pengabdian Masyarakat Intimas (Jurnal INTIMAS): Inovasi Teknologi Informasi Dan Komputer Untuk Masyarakat BIO-CONS: Jurnal Biologi dan Konservasi Education Journal: Journal Educational Research and Development Jurnal Teknologi Pendidikan Jurnal Biologi JIPETIK:Jurnal Ilmiah Penelitian Teknologi Informasi & Komputer Jurnal Pendidikan Teknologi Informasi (JUKANTI) Bioma : Jurnal Biologi dan Pembelajaran Biologi Jurnal Informatika Dan Tekonologi Komputer Jurnal Pengabdian Masyarakat Multidisiplin
Agus Prasetyo Utomo
Progdi Sistem Informasi, Fakultas Teknologi Informasi & Industri, Universitas Stikubank Semarang
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

Published : 72 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 72 Documents
Search

 4   5   6   7   8 
EVALUASI TATA KELOLA LAYANAN AKADEMIK DIGITAL UNISBANK: COBIT 2019 DOMAIN APO07 DSS02 Sutan Sutan Cahaqiya; Agus Prasetyo Utomo
Jurnal Pendidikan Teknologi Informasi (JUKANTI) Vol 9 No 1 (2026): JURNAL PENDIDIKAN TEKNOLOGI INFORMASI (JUKANTI) EDISI APRIL 2026
Publisher : Universitas Citra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37792/jukanti.v9i1.1912

Abstract

Digital academic services at Universitas Stikubank (UNISBANK) Semarang still face obstacles regarding the high frequency of service disruptions, necessitating a systematic evaluation of IT governance. This study aims to evaluate the capability levels of the APO07 (Managed Human Resources) and DSS02 (Managed Service Requests and Incidents) domains using COBIT 2019. A quantitative descriptive method was employed using a Process Assessment Model (PAM)-based questionnaire administered to 43 respondents. The determination of capability levels is based on the adaptation of mean scores of respondent perceptions regarding process attributes, representing a questionnaire-based evaluation rather than a formal evidence audit. The results indicate that APO07 and DSS02 achieved Level 3 (Established) with average scores of 3.80 and 3.82, and gaps of 0.20 and 0.18, respectively, towards the Level 4 target. The main weaknesses were identified in workload management (APO07.05) and incident classification (DSS02.01). This study recommends improving data-driven management through quantitative performance measurements such as MTTR and ticket automation to achieve more predictable service stability.
EVALUASI TATA KELOLA LAYANAN AKADEMIK DIGITAL UNISBANK: COBIT 2019 DOMAIN APO07 DSS02 Sutan Cahaqiya, Sutan; Utomo, Agus Prasetyo
Jurnal Pendidikan Teknologi Informasi (JUKANTI) Vol 9 No 1 (2026): JURNAL PENDIDIKAN TEKNOLOGI INFORMASI (JUKANTI) EDISI APRIL 2026
Publisher : Universitas Citra Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37792/jukanti.v9i1.1912

Abstract

Digital academic services at Universitas Stikubank (UNISBANK) Semarang still face obstacles regarding the high frequency of service disruptions, necessitating a systematic evaluation of IT governance. This study aims to evaluate the capability levels of the APO07 (Managed Human Resources) and DSS02 (Managed Service Requests and Incidents) domains using COBIT 2019. A quantitative descriptive method was employed using a Process Assessment Model (PAM)-based questionnaire administered to 43 respondents. The determination of capability levels is based on the adaptation of mean scores of respondent perceptions regarding process attributes, representing a questionnaire-based evaluation rather than a formal evidence audit. The results indicate that APO07 and DSS02 achieved Level 3 (Established) with average scores of 3.80 and 3.82, and gaps of 0.20 and 0.18, respectively, towards the Level 4 target. The main weaknesses were identified in workload management (APO07.05) and incident classification (DSS02.01). This study recommends improving data-driven management through quantitative performance measurements such as MTTR and ticket automation to achieve more predictable service stability.
Co-Authors Abadi Sanosra Adi Suliantoro Adiniyah, Nurkumala Afelia, Yolanda Dhea Ali Usman, Ali Ammar Zhorif Amri Gunasti Anang Setiawan Andiyan Bagas Alfiandika Anggelya, Adinda Ayu Apriliyanto, Rizki Arief Jananto Audina Faza Azis, Dimas Luthfi Azizah, Siti Alfiyana Baehaqi Daffa Iqbal Agselmora Dea, Eva Aprillia Dewi Handayani Dewi Handayani Untari Ningsih Dwi Agus Diartono Eka Putri, Aliffia Eko Budi Satoto Eko Nur Wahyudi Endang Lestariningsih Eri Zuliarso Fauzi, Muhammad Ali Rif’an Fiorera Cinta Ayunda Fitika Andraini Fitriasih, Widia Haikal Fikri Rejani Hardovi, Bahtiar Hari Hari Murti Hariyanti, Dewi Hersatoto Listiyono Ika Priantari Indah Rahmawati Indah Rakhmawati Afrida Isworo Nugroho Isworo Nugroho Jayanti, Erni Dwi Kasmari . Kusuma Ayu, Karisma Lingga Maulana Argenza Malik, Rizky Raihan Mariana , Novita Munandar, Kukuh Nadila Dara Rahmawati Nadila Dara Rahmawati Nandini , Alda Alfiah Dwi Novita Mariana Nurkholisah , Nurkholisah Nursyamsiyah, Siti Pradana, Kelvin Putri Widyawati Radyanto, Mohammad Riza Rara Sri Artati Redjeki Rara Sriartati Redjeki Rejani, Haikal Fikri Reyhan Altair Pradana Rizky Azhar Pribachtiar Rosi Wijayanto Rosita, Eliana Saputra, Rizky Rangga Sari, Lupita Ratna Solly Aryza Sugiyamta Sugiyamta Sugiyamta Sugiyamta Sukoco Sukoco Sulastri Sulastri Sulistyaningsih, Henik Sunardi Sunardi Sutan Cahaqiya, Sutan Sutan Sutan Cahaqiya Syah, Rizky Firman Teguh Khristianto Tri Purwadi Wahyu Arkhamu Razak Widiyanto Tri Handoko Winda Anista, Winda Wiwien Hadikurniawati Yohanes Suhari Yuli, Risvi Revita