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All Journal MATICS : Jurnal Ilmu Komputer dan Teknologi Informasi (Journal of Computer Science and Information Technology) Indonesian Journal of Disability Studies Jurnal Teknologi Informasi dan Ilmu Komputer Journal of Information Technology and Computer Science Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer TIN: TERAPAN INFORMATIKA NUSANTARA Jurnal Sistem Informasi, Teknologi Informasi, dan Edukasi Sistem Informasi (JUST-SI) Jurnal Pendidikan dan Teknologi Indonesia Majority Science Journal
Ismiarta Aknuranda
Program Studi Teknik Informatika Program Teknologi Informasi dan Ilmu Komputer Universitas Brawijaya Malang suryawirawan_21@yahoo.co.id,
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Journal : TIN: TERAPAN INFORMATIKA NUSANTARA

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Enhancing Satisfaction: A Quantitative Investigation Trought User Experience in Website Quality for Low Vision Disabled Students Rahmah, Yusriyah; Aknuranda, Ismiarta; Ratnawati, Dian Eka
TIN: Terapan Informatika Nusantara Vol 4 No 12 (2024): May 2024
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v4i12.5096

Abstract

The background to this research problem stems from the need to understand the impact of service quality, user experience, and user satisfaction in website design for students with low vision disabilities who are taking part in the final assignment guidance process at Brawijaya University. Students with low vision disabilities often experience obstacles in the accessibility and use of information technology. Considering the important role of websites in academic contexts, a proper design must meet their needs. Therefore, this study investigates the relationship between service quality, user experience, and user satisfaction in website design for low vision disabled students during final assignment guidance at Brawijaya University. It aims to determine if enhancing service quality positively affects user experience and satisfaction, while also examining the mediating role of user experience. Data is gathered from 31 respondents, including low vision disabled students and relevant academics from the Disability Service Center, through questionnaires. Participants rate service quality, user experience, and satisfaction using predefined scales, and statistical analyses, including path analysis, are conducted to assess the relationships. Next, a regression test was carried out as the main statistical procedure to analyze the relationship between the variables involved in this research. The results of the regression analysis show that service quality has a positive and significant effect on user experience (β = 0.435, Sig = 0.000) and user satisfaction (β = 0.493, Sig = 0.003). User experience also has a positive and significant impact on user satisfaction (β = 0.397, Sig = 0.001). These findings indicate that improving service quality and user experience has the potential to increase user satisfaction. This research provides valuable insights into service quality, user experience, and satisfaction dynamics in website design for low vision disabled students, emphasizing the importance of prioritizing user experience to boost satisfaction, particularly within disability populations. Practical implications include improving website accessibility and academic support for low vision disabled students, with recommendations for staff training and student involvement in website development. Limitations include sample size constraints and potential lack of generalizability, suggesting the need for future research incorporating qualitative methodologies.
Co-Authors Achmad Basuki Alfi Nur Rusydi Almira Syawli, Almira Andi Reza Perdanakusuma, Andi Reza Arief Andy Soebroto Aryo Pinandito Ayu Alamsyah, Nyi Ratu Az Zahra, Shalsa Salisa Azhar, Hilal Fauzan Bagaskara, Dio Bayu Budi Darma Setiawan Chandra Saputra, Mochamad Daffa Fernanda, Auriga Dewi Yanti Liliana Dian Eka Ratnawati Eko Arisetijono Estrella, Widya Fandisya Rahman Farisi, Hariz Fatwa Ramdani, Fatwa Fiaji, Noveria Anggraeni Firdaus, Ahmad Nurril Firdausy, Royke Renaldi Fransisca S, Imelda Hanggara, Buce Trias Hanifah Muslimah Az-Zahra, Hanifah Muslimah Hapsari, Odilia Ning Intan Restu Hendini, Indira Putri Herman Tolle Hermawan, Fariz Milzam Hikmiah, Ziadatul Hilman Nuril Hadi I Gede Surya Rahayuda, I Gede Surya Indah Rokhmawati, Retno Issa Arwani Isti Andriyani, Nina Kriswibowo, Rony Kumalasari, Rahmania Kurniawan, Uli Mahendra Laily, Luthfiatul Lutfi Amiruddin M. Ali Fauzi Malahayati, Salsabila Nur Malau, Debora Maulana, Muhammad Afif Mayang Anglingsari Putri, Mayang Anglingsari Maziyah, Churin'in Mikoto, Washi Yoshisa Minhatillah, Nilna Mochamad Chandra Saputra, Mochamad Chandra Muhammad, Muqorrobin Ghulam Musthafawi, Aulia Zahra Nadine, Zahra Salsabila Nisa Al Rizqi, Dita Nugraha, Dwi Cahya Astria Nugraha, Dwi Cahya Astriya Nur Allifya, Shafa Anindya Nur Azizi, Fakri Fandy Nur Rusydi, Alfi Nurul Hikmah, Azizah Pamuji, Rizky Prayogi, Mohamad Nurhuda Priana, Aan Jelli priharsari, diah Prima Zulvarina, Prima Primadianti, Aurelia Hawa Purwanti, Leli Putra, Angga Nasetya Caesara Putra, M. Gilvy Langgawan Qiindil, Audry Rahmah, Yusriyah Rahmi, Nisrina Adila Ramadhan, Fachri Ramadhani, Muhammad Daffa Rafi Rifdah Ristivani Aisha Fitri, Aurellia Safitri, Oktavia Samudra, Fatih Meru Sari, Heni Vidia Setiawan, Arif Bagus Shandy, Ryo Silalahi, Gifo Armando Simbolon, Fran Stinky Sulalah, Nisrina Diva SUPRAPTO Surya Wirawan Tri Astoto Kurniawan, Tri Astoto Trias Hanggara, Buce Varendra, Andrian Fatta Vivin Ayu Lestari Wahyudin, Windaliani Wardah, Sarah Ulayya Wayan Firdaus Mahmudy Wijaya, Amelia Kartika Yulianto, Muhammad Luqman Fajar Zuhdi, Nabilah Syarifa