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All Journal JURNAL PENDIDIKAN TAMBUSAI YUME : Journal of Management Jurnal Riset Bisnis dan Investasi Community Engagement and Emergence Journal (CEEJ) Science Midwifery Jurnal Bisnis, Manajemen, dan Ekonomi Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Ekonomika dan Manajemen Jurnal Manajemen Jurnal Akuntansi Keuangan dan Bisnis Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Jurnal Manajemen, Akuntansi, Ekonomi Journal of Artificial Intelligence and Digital Business Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Carmin: Journal of Community Service JOURNAL OF Qualitative Health Research & Case Studies Reports El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Innovative and Creativity KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis ManBiz: Journal of Management and Business Journal of Ekonomics, Finance, and Management Studies IPSSJ Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI) Jurnal Cendekia Ilmiah Jurnal El-Idaarah Jurnal Pengabdian Kepada Masyarakat Merah Putih (JPKMMP)
Yen Efawati
Universitas Adhirajasa Reswara Sanjaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Veterinary Other

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Strategies for Optimizing Health Workers’ Communication to Improve the Quality of Informed Consent among Patients from Seven Tribes (A Case Study at Mitra Masyarakat Hospital, Timika, Central Papua) Ratna Indriana Donggori; Bayu Wahyudi; Yen Efawati
Jurnal Bisnis, Manajemen, dan Ekonomi Vol. 7 No. 3 (2026): Jurnal Bisnis, Manajemen dan Ekonomi
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jbme.v7i3.3622

Abstract

This study aimed to analyze the effect of healthcare workers' communication strategies on improving the quality of informed consent among patients from seven indigenous tribes at Mitra Masyarakat Hospital, Timika, Central Papua. Cultural diversity, language differences, and communal decision-making practices create communication challenges that may reduce patients' understanding of medical information. A mixed-methods approach with an explanatory sequential design was employed. Quantitative data were collected through questionnaires from patients and analyzed using multiple linear regression, while qualitative data were obtained through in-depth interviews with healthcare workers to explain the quantitative findings. The study examined effective healthcare communication, intercultural communication training and medical interpreter support, integrated communication strategies through electronic medical records, and the quality of informed consent. The findings indicate that all independent variables positively and significantly influenced the quality of informed consent, with integrated communication through electronic medical records demonstrating the strongest effect. Qualitative findings revealed that language barriers, cultural diversity, and limited health literacy remained the main challenges in implementing informed consent. These findings imply that improving informed consent quality requires strengthening healthcare workers' communication competence, expanding intercultural communication training, providing interpreter support, and optimizing electronic medical record systems to support patient-centered healthcare in multicultural settings.
Marketing Strategies in Sharia Hospitals in Indonesia: A Systematic Literature Review Okwandi, Arwin; Soeprijadi, Boby; Revai, Doni; Efawati, Yen
Integrative Perspectives of Social and Science Journal Vol. 3 No. 07 Juli (2026): Integrative Perspectives of Social and Science Journal
Publisher : PT Wahana Global Education

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Abstract

Abstract: This study aims to systematically review value-based and patient-centered marketing strategies in Sharia hospitals and to develop an integrated conceptual framework grounded in Islamic marketing principles. A systematic literature review was conducted following PRISMA guidelines using Scopus, Web of Science, PubMed and Google Scholar databases. A total of 30 peer-reviewed articles published between 2014 and 2026 were selected and analysed using thematic synthesis. The findings indicate that effective marketing strategies in Sharia hospitals are driven by the integration of value-based healthcare, patient-centered care and Islamic ethical principles. Digital marketing and relationship marketing further enhance patient engagement, trust and long-term loyalty. The study is limited by the availability of empirical studies focusing specifically on Sharia hospitals. Future research should empirically validate the proposed framework. Hospital managers should integrate Islamic values into marketing strategies, improve patient experience and leverage digital platforms to enhance engagement. This study provides a novel integrated framework linking Islamic marketing, value-based healthcare and patient-centered care in the context of Sharia hospitals.
Analysis of the effect of hospital management information system implementation on clinical decision-making at PKU Muhammadiyah Purbalingga hospital Sony Andik Pratama; Nining Handayani; Yen Efawati
Science Midwifery Vol 13 No 6 (2026): February: Health Sciences and related fields
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/midwifery.v13i6.2242

Abstract

Hospital Management Information Systems (HMIS) play an important role in supporting clinical decision making by providing accurate, timely, and integrated information. However, challenges related to system quality, information quality, and workflow efficiency may hinder the optimal utilization of HMIS. This study aimed to analyze the effects of system quality, information quality, and workflow efficiency on clinical decision making at PKU Muhammadiyah Purbalingga Hospital. The research employed a quantitative method with a causal associative design, using a total sampling technique involving 60 respondents consisting of physicians, nurses, and midwives. Data were collected using structured questionnaires and analyzed through multiple linear regression with I BM SPSS Statistics version 26, accompanied by classical assumption tests. The results showed that all variables were categorized as good and that the regression model met all analytical assumptions. Partial test (t-test) results indicated that system quality, information quality, and workflow efficiency had a positive and significant effect on clinical decision making (p < 0.05), with information quality identified as the most dominant variable (β = 0.402). The F-test results showed Fcount = 25.324 > Ftable = 2.70 with p = 0.001, indicating that the independent variables simultaneously had a significant effect. In conclusion, HMIS system quality, HMIS information quality, and workflow efficiency significantly affect clinical decision making at PKU Muhammadiyah Purbalingga Hospital, with information quality as the strongest predictor.
DIGITAL TRANSFORMATION AND SUSTAINABILITY: IS PEER-TO-PEER LENDING A SOLUTION? Yen Efawati; Rinawati Rinawati
RISET: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis Vol. 8 No. 1 (2026): RISET : Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis
Publisher : Kesatuan Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/riset.v8i1.2754

Abstract

In emerging economies, understanding the interplay between digital transformation, peer-to-peer lending (P2P), and financial capability in shaping the sustainability of micro and small enterprises (MSEs) remains limited. This study examines how digital transformation influences business sustainability through a moderated-mediation model, with P2P lending as the mediator and financial literacy as the moderator. Drawing on the Resource-Based View (RBV) and the knowledge-based view, digital transformation is seen as a strategic intangible capability that enables firms to adapt and innovate. Using a quantitative approach, data were collected from 385 MSE owners in the greater Bandung area and analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). Results show that digital transformation significantly enhances both P2P lending adoption and business sustainability. However, P2P lending, both directly and indirectly, does not contribute to sustainability unless supported by high financial literacy. In addition, financial literacy strengthens the indirect effect of digital transformation through P2P lending. Theoretically, this study integrates RBV and fintech perspectives within a moderated mediation framework. In practice, it highlights the need for MSEs to align digital adoption with financial capability development to ensure that fintech lending effectively contributes to long-term sustainability.
The Influence of Marketing Mix and Hospital Image on Inpatient Revisit Interest at Dr. Rubini Regional General Hospital, Mempawah Regency Maura Zettira Shabrina; Rohendi Rohendi; Yen Efawati
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 7 No. 2 (2026): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v7i2.11262

Abstract

The marketing mix is one of the strategies used to disseminate information, introduce products and services, and encourage consumers to make repeat purchases. Image plays an important role in determining the success of an institution, including hospitals. Patients’ intention to make repeat visits is influenced by several factors, including marketing strategies and a positive hospital image. This study aims to analyze the effect of the marketing mix and hospital image on the revisit intention of inpatients at dr. Rubini Regional Public Hospital, Mempawah Regency. This research employed a mixed-methods approach with an explanatory sequential design. The study began with a quantitative phase involving 100 respondents, complemented by qualitative data from interviews with six informants. The results show that five elements of the marketing mix—product, place, people, process, and physical evidence—as well as hospital image have a significant effect on patients’ revisit intention, whereas two elements of the marketing mix, promotion and price, do not have a significant effect. However, taken together, all nine variables have a significant effect on patients’ revisit intention. The qualitative findings support the importance of the marketing mix and hospital image for inpatients’ revisit intention.
Pengaruh Kemampuan Kerja dan Keterlibatan Kerja terhadap Organizational Citizenship Behavior dengan Tanggung Jawab sebagai Variabel Mediasi pada Pegawai Puskesmas Mempawah Hilir Kalimantan Barat Nadira Aqilla Adzra; Rian Andriani; Yen Efawati
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

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Abstract

Organizational dynamics in today's workplace require employees not only to perform their core duties but also to undertake extra tasks beyond their responsibilities. This behavior is known as organizational citizenship behavior, a voluntary behavior that goes beyond formal obligations but has a positive impact on teamwork and organizational effectiveness. Work ability, work engagement, and responsibility are factors that drive organizational citizenship behavior. Employees with high work ability and work engagement will be responsible for their tasks and work. This study aims to determine and analyze the influence of work ability and work engagement on organizational citizenship behavior with responsibility as a mediating variable among employees at Puskesmas Mempawah Hilir Kalimantan Barat. The study population consisted of 55 individuals, comprising a sample size of 55 individuals. This quantitative study employed a causal descriptive approach and was analyzed using outer and inner model tests, hypothesis testing, and mediation analysis with Smart PLS. The result show that work ability has a positive and significant effect on responsibility, work ability has a negative but significant effect on organizational citizenship behavior, work ability has a positive and significant effect on organizational citizenship behavior mediated by responsibility, work engagement has a positive and significant effect on responsibility, work engagement has a positive and significant effect on organizational citizenship behavior, work engagement has a positive and significant effect on organizational citizenship behavior mediated by responsibility, and work ability and work engagement simultaneously have a positive and significant effect on organizational citizenship behavior mediated by responsibility.
Analisis Model Interaksi antara Tenaga Medis dan Keluarga Pasien Hemodialisis dalam Mendukung Proses Pengobatan di Unit Hemodialisa RS UNHAS Makassar Andi Aghnie Aulya Asnur; Heris Hendriana; Yen Efawati
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

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Abstract

Chronic Kidney Disease (CKD) is a major global health problem that requires long-term therapy such as hemodialysis. The success of hemodialysis treatment is strongly influenced by the quality of interaction between healthcare providers and patients’ families, particularly in providing emotional support, information, and accompaniment throughout the treatment process. This study aims to analyze the interaction model between medical personnel and families of hemodialysis patients and to explore the factors that influence communication effectiveness in supporting treatment adherence and improving patients’ quality of life. This research employed a qualitative phenomenological approach to explore the lived experiences of healthcare professionals and family members in the Hemodialysis Unit of Hasanuddin University Hospital, Makassar. Data were collected through in-depth interviews, participatory observation, and documentation review. A total of 20 participants took part in the study, consisting of 10 healthcare workers and 10 family caregivers. Data were analyzed using thematic analysis involving coding, categorization, and interpretation of phenomenological meanings. The findings indicate that therapeutic communication, empathy, and openness form the foundation of effective interactions between healthcare providers and families. Families play an essential role in offering emotional support, ensuring adherence to dialysis schedules, participating in medical decision-making, and providing logistical assistance. The study also identifies several barriers to effective interaction, including emotional distress, limited knowledge, time constraints, and differences in educational background. This research proposes an interaction model that emphasizes two-way collaboration, continuous education, and family-centered communication. This study contributes to strengthening therapeutic communication practices in hemodialysis settings and provides a foundation for developing policies that enhance humanistic and collaborative care between medical personnel, patients, and their families.
Strategi Implementasi Metode Activity Based Costing (ABC) dalam Menentukan Tarif Pelayanan Gigi di Klinik Abbasy Dental Purwokerto Deni Hermansyah; Rian Andriani; Yen Efawati
ManBiz: Journal of Management and Business Vol. 4 No. 3 (2025): ManBiz: Journal of Management and Business
Publisher : Institut Agama Islam Nasional Laa Roiba Bogor

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Abstract

Pricing of healthcare services is a crucial element in clinic management, influencing operational sustainability and patient access to treatment. However, pricing practices in many dental clinics are still determined conventionally based on market rates without a systematic cost calculation. This study aims to analyze Implementation Strategy of the Activity Based Costing (ABC) method in determining dental service fees at Abbasy Dental Clinic Purwokerto. A Qualitative Methods  approach was employed. Data were collected through in-depth interviews, direct observations, document analysis, and questionnaires administered to 50 patients and 10 clinic staff. The results indicate that the ABC method provides more accurate service cost calculations by identifying activities that generate expenses, including medical supplies (BHP), medical personnel fees, CSSD, dental equipment usage, dental unit costs, and administrative fees. The ABC-based pricing, using a 35% profit margin, resulted in final fees of IDR 226,125 for extraction, IDR 246,375 for GIC restoration, IDR 259,875 for scaling, and IDR 300,375 for composite restoration. Questionnaire results revealed positive patient perceptions regarding tariff transparency and fairness (mean > 4.18) and staff support for accuracy and efficiency in cost management (mean > 4.05). This study concludes that the ABC method can be applied as an accurate, fair pricing system that enhances patient trust and improves cost management effectiveness in dental clinics.
Pengaruh Mutu SDM, Ketersediaan Data, Teknologi Sistem Informasi dan Prosedur terhadap Kecepatan Pelaporan Mutu Citra Ayu Novitasari; Erliany Syaodih; Yen Efawati
YUME : Journal of Management Vol 9, No 1
Publisher : Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/yume.v9i1.11387

Abstract

Penelitian ini bertujuan menganalisis pengaruh mutu sumber daya manusia, ketersediaan data, teknologi dan sistem informasi, serta prosedur terhadap kecepatan pelaporan indikator mutu unit pelayanan di RSGM IIK Bhakti Wiyata Kediri. Pendekatan yang digunakan adalah kuantitatif dengan desain survei melalui kuesioner skala Likert yang disusun berdasarkan standar KARS, teori 4M Emerson, serta konsep manajemen mutu dan fungsi manajerial. Responden berjumlah 32 karyawan yang terlibat dalam penyusunan laporan indikator mutu, dipilih menggunakan metode sensus.Analisis data meliputi uji validitas, reliabilitas, asumsi klasik, dan regresi linier berganda menggunakan SPSS. Seluruh instrumen dinyatakan valid dan reliabel dengan Cronbach’s Alpha di atas 0,9. Model regresi memenuhi asumsi statistik dengan nilai R sebesar 0,938 dan R Square 0,880, menunjukkan bahwa variabel independen menjelaskan 88% variasi kecepatan pelaporan. Hasil menunjukkan bahwa mutu SDM, ketersediaan data, teknologi dan sistem informasi, serta prosedur berpengaruh positif dan signifikan, baik secara parsial maupun simultan. Ketersediaan data menjadi faktor paling dominan dalam meningkatkan kecepatan pelaporan mutu.
Pengaruh Budaya Organisasi, Gaji dan Tingkat Stres terhadap Employee Engagement di Puskesmas Sukawati 1 Gianyar Siluh Nyoman Raita Sari; Erliany Syaodih; Yen Efawati
MAMEN: Jurnal Manajemen Vol. 4 No. 4 (2025): Oktober 2025
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/mamen.v4i4.6258

Abstract

This study investigates the effects of organizational culture, salary, and stress levels on employee engagement at Puskesmas Sukawati 1 Gianyar. Employee engagement is widely recognized as a critical factor that influences productivity, commitment, and organizational performance, particularly in healthcare institutions where service quality depends heavily on staff involvement. The research employed a quantitative approach with a descriptive survey design, involving 80 employees as respondents. Data were collected through questionnaires and documentation, then analyzed using statistical methods to assess both partial and simultaneous relationships among the variables. The findings reveal that organizational culture, salary, and stress levels individually do not exert a significant influence on employee engagement. Similarly, the simultaneous analysis of the three variables shows no significant collective effect on engagement. These results suggest that other factors beyond organizational culture, salary, and stress may play a more substantial role in shaping employee engagement within the context of primary healthcare services. This study contributes to the understanding of employee engagement determinants in health organizations and provides insights for future research to explore additional variables that may strengthen workforce motivation, commitment, and performance in healthcare settings.
Co-Authors A Rohendi A Rohendi A. Rohendi A. Rohendi A. Rohendi, A. A.A.A. Mila Anjani Ade Mubarok Adryan Rachman Aldi Situngkir Situngkir Ali, Alvin Anak Agung Ayu Mas Wisanta Anasthasia F M Ayomi Andi Aghnie Aulya Asnur Andi Setiawan Tahang Anmoel, Jason Timothy Ari Kristina Ari Silviawati Arif Rachman Aris Munandar Athasyahri Syawal Fahrezy Azizah, Zahra Nur Balishna, Mega Bayu Wahyudi Bayu Wahyudi Budi Santoso Chaniago, Harmon Charlene Siswara Citra Ayu Novitasari Daniswara, Muhammad Daffa Dasrun Hidayat Deni Hermansyah Dewi, Devita Citra Erliany Syaodih Erliany Syaodih Fadhlan Thariq Ferdyan Putri, Zahra Qanitah Firda Diah Utami Habibah Habibah Habibah Habibah Helixyap Helixyap Heris Hendriana Herlambang Andreka Ihda Fadhilatuz Zahra Irene Madurika Putri Jessica Yosalinata Komang Kartika Yanti Lastari, Hidya Indira Maulana Sangsaka Nugraha Maura Zettira Shabrina Meta Mediana Mukaram Mukaram Mulyadi, Rangga Dhimas Radithya Nadira Aqilla Adzra Nanang Juhandi Hermawan Nining Handayani Nining Handayani Nurwijayanti Okwandi, Arwin Puji Mar’atus Sholikah Purwadhi Purwadhi Putri Naira Radhita Putri, Nurhalisa Putri, Zahra Qanitah Ferdyan Ratna Indriana Donggori Regina Emiliana Revai, Doni Rhomadon, Wahyu Rian Andriani Rian Andriani Rian Andriani Rian Andriani, Rian Ricky Sunandar Rifaturrahman, Rafi Fauzan Rinawati Rinawati Rinawati Robiatul Adawiyah Rohendi Rohendi Rohendi, Rohendi Romauli Sari, Dita Febriana Seputra, Hawreyvian Rianda Siluh Nyoman Raita Sari Soeprijadi, Boby Sony Andik Pratama Sri Raharso Suherman Susilawati, Rika Maryam Sutisna, Ma’mun Timothy Sulistio Tiorida, Ermina Tresna Budiarti Veranita, Mira Wawan Sudira Witri, Repelita Yulita Santi Yuniati Lestari