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All Journal JURNAL PENDIDIKAN TAMBUSAI YUME : Journal of Management Jurnal Riset Bisnis dan Investasi Community Engagement and Emergence Journal (CEEJ) Science Midwifery Jurnal Bisnis, Manajemen, dan Ekonomi Riset: Jurnal Aplikasi Ekonomi Akuntansi dan Bisnis AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Jurnal Ekonomika dan Manajemen Jurnal Manajemen Jurnal Akuntansi Keuangan dan Bisnis Research of Service Administration Health and Sains Healthys International Journal Administration, Business & Organization Jurnal Manajemen, Akuntansi, Ekonomi Journal of Artificial Intelligence and Digital Business Journal of Economics and Social Sciences Innovative: Journal Of Social Science Research Jurnal Multidisiplin Sahombu Jurnal Pengabdian Kepada Masyarakat Ekonomi, Pendidikan, dan Sosial Humaniora Carmin: Journal of Community Service JOURNAL OF Qualitative Health Research & Case Studies Reports El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Innovative and Creativity KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis ManBiz: Journal of Management and Business Journal of Ekonomics, Finance, and Management Studies IPSSJ Jurnal Ekonomi, Akuntasi dan Manajemen Indonesia(JEAMI) Jurnal Cendekia Ilmiah Jurnal El-Idaarah Jurnal Pengabdian Kepada Masyarakat Merah Putih (JPKMMP)
Yen Efawati
Universitas Adhirajasa Reswara Sanjaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mathematics Nursing Public Health Social Sciences Veterinary Other

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Performance Evaluation of Simrs Utilization in Optimizing Patient Services at the PKU Muhammadiyah Clinic in Nort Lombok Andi Setiawan Tahang; A Rohendi; Yen Efawati
Jurnal Manajemen, Akuntansi, Ekonomi Vol. 4 No. 3 (2026): Jurnal Manajemen, Akuntansi, Ekonomi
Publisher : CV. Era Digital Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59066/jmae.v4i3.1996

Abstract

This study evaluated the utilization performance of the Hospital Management Information System (Sistem Informasi Manajemen Rumah Sakit/SIMRS) in optimizing outpatient and inpatient services at the PKU Muhammadiyah Clinic, North Lombok, Indonesia, and identified key constraints and improvement measures. A qualitative evaluative design was applied using direct observation, semi-structured interviews with ten informants (clinic staff and patients), and document analysis. Data were analyzed using an interactive qualitative analysis approach and credibility was strengthened through source and method triangulation. The findings indicate that SIMRS supports improved access to patient information, reduced administrative workload, and more convenient service procedures. However, optimization remains limited due to uneven user competence and digital literacy, insufficient training, outdated hardware, unstable internet connectivity, and incomplete system menus that require parallel manual processing. These constraints contribute to data inconsistencies, fragmented workflow integration, and challenges in insurance claim processes. Improving SIMRS performance requires integrated socio-technical interventions, including continuous capacity building, clearer user guidance and accountability for data entry, infrastructure upgrades, system refinement aligned with clinical workflows, and sustained organizational commitment.
Analysis of Job Stress and Burnout to Organizational Citizenship Behavior of Officers with Intervening Variables Commitment Organization at dr. Nur's Clinic, Cimahi City Jessica Yosalinata; Rian Andriani; Yen Efawati
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9412

Abstract

As a healthcare institution with a high workload, it is important to understand the factors that influence staff extra-role behavior in order to improve overall service performance. This study aims to analyze the influence of job stress and burnout on Organizational Citizenship Behavior (OCB) with organizational commitment as an intervening variable at Dr. Nur Clinic, Cimahi City. This study uses a quantitative approach with a cross-sectional design, involving 139 respondents who have worked for more than six months. Data were collected through a questionnaire measuring work stress levels (based on Osipow's dimensions), burnout (based on Maslach's three components), organizational commitment (affective, normative, continuance), and OCB (altruism, responsibility, courtesy, sportsmanship, and civic virtue). Data analysis was conducted using multiple regression tests, path analysis, and mediation tests using SPSS version 29. The results of the study indicate that work stress and burnout each have a significant negative effect on organizational commitment and OCB. Organizational commitment was found to mediate the relationship between stress and burnout on OCB, with a greater mediating effect for stress than for burnout. Additionally, there is a serial effect of stress and burnout on OCB through reduced organizational commitment, highlighting the importance of a holistic approach in managing employee well-being. These findings indicate that enhancing organizational commitment as a form of employees' psychological attachment plays a crucial role in promoting OCB and mitigating the negative impacts of work-related stress.
Evaluation Strategy to Improve the Utilization of Posbindu As-Syifa I in the Facilities Aspect in Gerem Village, Banten Province Firda Diah Utami; Dasrun Hidayat; Yen Efawati
Research of Service Administration Health and Sains Healthys Vol. 7 No. 1 (2026): Research of Service Administration Health and Sains Healthys (Maret)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v7i1.10145

Abstract

This study analyzes the implementation of service strategic management at Posbindu PTM As-Syifa I in Gerem Village, Banten Province, focusing on service quality, monitoring and evaluation systems, and the role of human resources and stakeholders. Using descriptive qualitative methods through in-depth interviews, observations, and document studies. Results show service quality is quite good with active cadre support and basic screening tools. However, limited infrastructure, absence of permanent facilities, and participant fluctuations remain obstacles. Monitoring and evaluation are conducted through primary health center supervision but lack structured internal evaluation mechanisms. SWOT analysis indicates the need for strengthening internal evaluation SOPs, cadre capacity building, and digitalization of recording. Limited funding and unintegrated stakeholder coordination emphasize the importance of formal cooperation and funding diversification for program sustainability.
Competence-Based Leadership in Indonesian Hospital Settings: A Qualitative Study of Operational Coordination and Digital Adaptation Budi Santoso; Rian Andriani; Yen Efawati
International Journal Administration, Business & Organization Vol 7 No 2 (2026): IJABO (in process)
Publisher : Asosiasi Ahli Administrasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61242/ijabo.26.812

Abstract

Hospitals industry increasingly require leaders who can integrate managerial, interpersonal, digital, and strategic capabilities with the technical demands of healthcare delivery. This study explored how competence-based leadership is understood and enacted west java in Indonesian hospital settings, particularly in relation to operational coordination, professional boundaries, and digital adaptation. A qualitative descriptive design was used. Six hospital directors or managers and ten unit heads or supervisors in participated between Data were generated through semi-structured interviews and supported by document review and field observation. The material was analysed using thematic analysis and reported with reference to COREQ and SRQR principles. Four themes were identified: (1) competence as practical work readiness rather than technical knowledge alone; (2) leadership as direction, coordination, and real-time problem solving; (3) professional boundaries and hierarchy as simultaneous sources of order and barriers to open collaboration; and (4) digitalisation as an expansion of competence requirements and leadership responsibilities. The findings suggest that competence-based leadership is best understood as a situated organisational practice through which leaders mobilise employee capabilities, translate standards into daily routines, bridge professional boundaries, and support digital workflows. Participants associated these practices with more consistent service processes, stronger coordination, and greater organisational adaptability. The study contributes a context-sensitive framework linking healthcare-context competence, operational leadership, relational coordination, digital competence, and continuous competence development. Hospitals should prioritise competency mapping, unit-based leadership development, psychological safety, digital mentoring, and performance feedback.
TRANSFORMASI PEMASARAN KONVEKSI RUMAHAN MENJADI BISNIS SKALA MENENGAH: ANALISIS STRATEGI PENINGKATAN OMSET SIGNIFIKAN Ihda Fadhilatuz Zahra; Puji Mar’atus Sholikah; Robiatul Adawiyah; Yen Efawati
El-Idaarah Vol 6 No 1 (2026): VOL 6 NO 1 (2026) : MEI
Publisher : Sekolah Tinggi Ilmu Ekonomi Darul Falah Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini dibuat bertujuan untuk menganalisis strategi transformasi pemasaran usaha konveksi rumahan menjadi bisnis skala menengah guna meningkatkan omset secara signifikan. Usaha Mikro, Kecil, dan Menengah (UMKM) di sektor konveksi memiliki potensi besar namun menghadapi berbagai tantangan dalam pengembangan bisnis, terutama pada aspek pemasaran. Metode yang digunakan dalam penelitian ini adalah kualitatif deskriptif dengan pendekatan studi kasus pada pelaku usaha konveksi rumahan yang berhasil bertransformasi menjadi bisnis skala menengah. Pengumpulan data dilakukan melalui wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa strategi transformasi pemasaran yang efektif mencakup: (1) pemanfaatan digital marketing dan media sosial; (2) penguatan brand identity dan positioning; (3) perluasan jaringan distribusi dan kemitraan; (4) peningkatan kualitas produk dan layanan; serta (5) strategi penetapan harga yang kompetitif. Transformasi pemasaran yang komprehensif terbukti mampu meningkatkan omset usaha konveksi secara signifikan hingga 250% – 300% dalam kurun waktu dua hingga tiga tahun. Penelitian ini memberikan kontribusi praktis bagi pelaku UMKM konveksi dalam merancang strategi pemasaran yang tepat untuk naik kelas dari skala rumahan ke skala menengah
SEGMENTASI PELANGGAN BERBASIS RFM UNTUK PERUMUSAN STRATEGI PEMASARAN PADA INDUSTRI PERCETAKAN Ari Kristina; Yulita Santi; Timothy Sulistio; Yen Efawati; Athasyahri Syawal Fahrezy
KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis Vol 5, No 2 (2026): KONTAN: Jurnal Ekonomi, Manajemen dan Bisnis
Publisher : CV Widina Media Utama

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59818/kontan.v5i2.2867

Abstract

This study aims to formulate marketing strategies in the printing industry through customer segmentation based on Recency, Frequency, and Monetary (RFM). The research problem is the absence of transaction behavior-based customer mapping that can distinguish loyal customers, high-value customers with declining activity, new or potential customers, low-active customers, and churned/passive customers. The novelty of this study lies in integrating active and churned customer separation, RFM indicator construction, comparison of K-Means and K-Medoids methods, and translation of cluster results into operational STP and CRM strategies in the printing industry context. This study applies a descriptive quantitative approach involving data cleaning, order-level deduplication, customer anonymization, RFM construction, active and churned customer separation, data transformation and normalization, clustering, model evaluation, and marketing strategy interpretation. The results show that of 11,268 customers, only 529 customers (4.69%) are active, while 10,739 customers (95.31%) are categorized as churned or passive. The best model is K-Means with k=4, DBI 0.8366, and Silhouette Score 0.4364. The segmentation produces four active customer groups used as the basis for loyalty, high-value customer retention, repeat purchase improvement, and customer reactivation strategies. ABSTRAKPenelitian ini bertujuan merumuskan strategi pemasaran pada industri percetakan melalui segmentasi pelanggan berbasis Recency, Frequency, dan Monetary (RFM). Permasalahan penelitian adalah belum adanya pemetaan pelanggan berbasis perilaku transaksi yang mampu membedakan pelanggan loyal, pelanggan bernilai tinggi yang mulai menurun aktivitasnya, pelanggan baru atau potensial, pelanggan aktif rendah, dan pelanggan churned/pasif. Kebaruan penelitian ini terletak pada integrasi pemisahan pelanggan aktif dan churned, pembentukan indikator RFM, pembandingan metode K-Means dan K-Medoids, serta penerjemahan hasil cluster ke dalam strategi STP dan CRM yang operasional pada konteks industri percetakan. Penelitian menggunakan pendekatan kuantitatif deskriptif dengan tahapan pembersihan data, deduplikasi order, anonimisasi pelanggan, pembentukan RFM, pemisahan pelanggan aktif dan churned, transformasi dan normalisasi data, clustering, evaluasi model, serta interpretasi strategi pemasaran. Hasil menunjukkan bahwa dari 11.268 pelanggan, hanya 529 pelanggan (4,69%) yang aktif, sedangkan 10.739 pelanggan (95,31%) tergolong churned atau pasif. Model terbaik adalah K-Means dengan k=4, DBI 0,8366, dan Silhouette Score 0,4364. Segmentasi menghasilkan empat kelompok pelanggan aktif yang menjadi dasar strategi loyalitas, retensi pelanggan bernilai tinggi, peningkatan pembelian ulang, dan reaktivasi pelanggan.
Strategi manajerial pemeliharaan preventif peralatan medis dalam meningkatkan Keandalan diagnosis Aldi Situngkir Situngkir; Rian Andriani; Yen Efawati
JOURNAL OF Qualitative Health Research & Case Studies Reports Vol 6 No 8 (2026): August Edition 2026
Publisher : Published by: Indonesian Public Health-Observer Information Forum (IPHORR) Kerjasama dengan Persatuan Perawat Nasional Indonesia (PPNI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56922/quilt.v6i8.3515

Abstract

Background: The reliability of laboratory diagnoses is significantly influenced by the performance and readiness of medical equipment. In healthcare facilities with remote geographic locations such as Wedabay Medical Center (WMC) in North Maluku, preventive maintenance of medical equipment is a crucial strategy for maintaining service quality and avoiding service disruptions due to equipment failure. Purpose: To formulate a managerial strategy for preventive maintenance to improve diagnostic reliability. Method: The study used a qualitative approach with a case study design. Data were obtained through in-depth interviews, observations, maintenance document reviews, and focus group discussions (FGDs). Informants were selected using purposive sampling from laboratory staff, medical personnel, and management. Data analysis was conducted descriptively using a reduction, presentation, and verification model, and was supported by a SWOT analysis. Results: Preventive maintenance has been implemented routinely with the support of management commitment and a regular schedule. However, challenges remain, such as limited technical resources, vendor dependence, remote location, and suboptimal documentation. Conclusion: Recommended strategies include strengthening the documentation system, optimizing vendor collaboration, and developing a more structured maintenance management system. These strategies contribute to improving diagnostic reliability and the quality of laboratory services.   Keywords: Diagnostic Reliability; Managerial Strategy; Medical Equipment; Preventive Maintenance.
Co-Authors A Rohendi A Rohendi A. Rohendi A. Rohendi A. Rohendi, A. A.A.A. Mila Anjani Ade Mubarok Adryan Rachman Aldi Situngkir Situngkir Ali, Alvin Anak Agung Ayu Mas Wisanta Anasthasia F M Ayomi Andi Aghnie Aulya Asnur Andi Setiawan Tahang Anmoel, Jason Timothy Ari Kristina Ari Silviawati Arif Rachman Aris Munandar Athasyahri Syawal Fahrezy Azizah, Zahra Nur Balishna, Mega Bayu Wahyudi Bayu Wahyudi Budi Santoso Chaniago, Harmon Charlene Siswara Citra Ayu Novitasari Daniswara, Muhammad Daffa Dasrun Hidayat Deni Hermansyah Dewi, Devita Citra Erliany Syaodih Erliany Syaodih Fadhlan Thariq Ferdyan Putri, Zahra Qanitah Firda Diah Utami Habibah Habibah Habibah Habibah Helixyap Helixyap Heris Hendriana Herlambang Andreka Ihda Fadhilatuz Zahra Irene Madurika Putri Jessica Yosalinata Komang Kartika Yanti Lastari, Hidya Indira Maulana Sangsaka Nugraha Maura Zettira Shabrina Meta Mediana Mukaram Mukaram Mulyadi, Rangga Dhimas Radithya Nadira Aqilla Adzra Nanang Juhandi Hermawan Nining Handayani Nining Handayani Nurwijayanti Okwandi, Arwin Puji Mar’atus Sholikah Purwadhi Purwadhi Putri Naira Radhita Putri, Nurhalisa Putri, Zahra Qanitah Ferdyan Ratna Indriana Donggori Regina Emiliana Revai, Doni Rhomadon, Wahyu Rian Andriani Rian Andriani Rian Andriani Rian Andriani, Rian Ricky Sunandar Rifaturrahman, Rafi Fauzan Rinawati Rinawati Rinawati Robiatul Adawiyah Rohendi Rohendi Rohendi, Rohendi Romauli Sari, Dita Febriana Seputra, Hawreyvian Rianda Siluh Nyoman Raita Sari Soeprijadi, Boby Sony Andik Pratama Sri Raharso Suherman Susilawati, Rika Maryam Sutisna, Ma’mun Timothy Sulistio Tiorida, Ermina Tresna Budiarti Veranita, Mira Wawan Sudira Witri, Repelita Yulita Santi Yuniati Lestari