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All Journal Socia : Jurnal Ilmu-Ilmu Sosial Jurnal Bahana Manajemen Pendidikan Jurnal Kebijakan Publik Publisia: Jurnal Ilmu Administrasi Publik Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan Dia: Jurnal Administrasi Publik jurnal niara Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Ilmiah Universitas Batanghari Jambi Resona : Jurnal Ilmiah Pengabdian Masyarakat Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Journal of Economic, Bussines and Accounting (COSTING) Jurnal Noken: Ilmu-Ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Ilmu Administrasi Publik (JIAP) Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Tarbawi: Jurnal Keilmuan Manajemen Pendidikan Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) Journal of Education, Humaniora and Social Sciences (JEHSS) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Sosio Dialektika Jurnal Pemerintahan dan Politik Musamus Journal of Public Administration Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik JDP (Jurnal Dinamika Pemerintahan) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Cultural and Community Development Indonesian Journal of Law and Economics Review JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Jurnal Nuansa Akademik: Jurnal Pembangunan Masyarakat Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Daengku: Journal of Humanities and Social Sciences Innovation ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Administrasi Pemerintahan Desa Indonesian Journal of Education Methods Development Indonesian Journal of Public Policy Review Procedia of Social Sciences and Humanities Urecol Journal. Part H: Social, Art, and Humanities Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) JKMP (Jurnal Kebijakan dan Manajemen Publik) Journal Publicuho JURNAL ILMU SOSIAL DAN ILMU POLITIK, STISIPOL RAJA HAJI RESLAJ: Religion Education Social Laa Roiba Journal Hudan Linnaas: Jurnal Ilmu Sosial dan Humaniora al-Balagh : Jurnal Dakwah dan Komunikasi IJEFSD Komunikatif : Jurnal Ilmiah Komunikasi Proceeding of International Conference on Social Science and Humanity Journal of Geography, Regional Planning and Development Academia Open
Hendra Sukmana
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Analysis of the Assurance Quality of BPJS Healthcare Services at Health Center: Analisis Jaminan Kualitas Pelayanan BPJS Kesehatan di Puskesmas Damayanti, Alfina; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1292

Abstract

The Purpose of this study was to determine, describe, and the analyze the quality of BPJS Healthcare Services at the Sukodono Health Center Sidoarjo. Qualitative descriptive research method through interviews, observation, and documentation. Determination of informants was carried out using a purposive sampling method wich involved the Head of PIC BPJS, Responsible for BPJS service network, BPJS Services Administration Employees, and Patients who used BPJS Services. Data analysis techniques using Miles Hubberman through data collection, data reduction, data presentation, drawing conclusions. The results of this study indicate that BPJS Healthcare Services at the Sukodono Health Center Sidoarjo are assessed from dimensions Assurance (guarantee) courtesy and cost guarantee are good enough and in accordance with BPJS Healthcare rules. However, inhibiting factors include the performance target of the puskesmas being too high, the lack of public awaraness, and regular employee training.
Invesment Development Strategy Analysis at the Office of Invesment and One Stop Services: Analisis Strategi Pengembangan Investasi di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Rikhlah, Delvia; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1293

Abstract

Investment or what is called Investment is currently one of the most importantstrategies to increase growth and development in the economic sector in Indonesia. The Government of Indonesia is focusing on increasing investment, both public and private, to boost Indonesia's economic expansion. Especially investment in infrastructure and manufacturing industry. However, in its implementation there are problems, namely the existence of several investors who do not fully understand the online licensing procedures, and there are still many companies or investors who do not carry out Investment Activity Reports (LKPM) making it difficult to control, monitor and supervise.This study aims to describe and analyze the Investment Development Strategy (Study at the Sidoarjo Regency Investment and One Stop Service) and to describe and analyze the constraints of the Investment Development Strategy (Study at the Sidoarjo Regency Investment and One Stop Integrated Service Office). The results of this study indicate that the Investment Development Strategy (Study at the Investment and One Stop Service Office of Sidoarjo Regency), seen from indicator the Organizational Strategy focuses on many aspects so that the investment climate in Sidoarjo Regency improves from year to year with so much potential that exists and also provides direct assistance to companies related to the licensing system. licensing system. Their work cannot be separated from each other because of community institutions and government institutions.
Analysis of the Functional Policy Strategy of the Republican Ombudsman: Analisis Strategi Kebijakan Fungsional Ombudsman Rizky B, Dandi Amar; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1298

Abstract

The establishment of the Ombudsman of the Republic of Indonesia aims to help create and develop conducive conditions in carrying out the eradication of maladministration. In the process of providing public services, the supervision of public service problems in East Java by the Indonesian Ombudsman Representative of East Java is still said to be ineffective. The purpose of this study is to identify, describe and analyze the Strategy and Functional Policy of the Ombudsman of the Republic of Indonesia for the Representative of East Java. Qualitative descriptive research method through interviews, observation and documentation. Technical analysis of data using Miles and Hubberman through data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the Strategy and Functional Policy also focuses on a strategic step that is very important to do, a problem that is quite severe with the culture of the community carrying out extortion actions that were carried out intentionally with the reason of "pity" and "don't want to be complicated". This was done intentionally.
Exploring Public Satisfaction in Rural Public Services: 2022 Case Study: Penelusuran Kepuasan Masyarakat pada Layanan Publik Pedesaan: Studi Kasus Tahun 2022 Viola, Famela Octa; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 23 (2023): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v23i0.1319

Abstract

This study investigates public satisfaction with service provision in Desa Larangan, Kecamatan Candi, Kabupaten Sidoarjo, focusing on nine key elements outlined in the Ministry of Administrative and Bureaucratic Reform's guidelines. Evaluating citizen satisfaction in areas ranging from requirements to infrastructure, the research surveys Organisasi Perangkat Daerah (OPD) and the Village Government as service recipients. Findings reveal an overall favorable assessment, showcasing a commendable service quality and performance with a Satisfaction Index of 79.02. Notably, infrastructure facilities garnered the highest average score (3.28), while requirements scored the lowest (3.02). This study highlights the positive quality of rural public service provision and underscores areas for potential enhancement, serving as a benchmark for governance optimization. Highlights: Comprehensive Assessment: Evaluated nine dimensions of service satisfaction. Favorable Findings: Overall positive performance with notable room for improvement. Governance Benchmark: Offers insights for optimizing rural service delivery. Keywords: Public Satisfaction, Service Quality, Rural Governance, Citizen Feedback, Administrative Performance
Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit: Memaparkan Kualitas Pelayanan Publik: Menilai Tingkat Kepuasan dan Kinerja di Satuan Administrasi Lokal Lestari, Arum Putri Damayanti; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 23 (2023): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v23i0.1320

Abstract

This study delves into the pivotal role of service quality in organizational development, focusing on public service satisfaction at the Suko Village Office, Sidoarjo Sub-district, Sidoarjo Regency. Employing a descriptive quantitative approach through survey methodology, 390 respondents were randomly sampled. Data collection involved primary and secondary sources, while analysis utilized the Community Satisfaction Index (CSI) based on 9 service elements following the Indonesian Minister of Administrative and Bureaucratic Reform Regulation No. 14/2017. Results reveal an average score of 0.111 across the 9 service elements, with the perception interval indicating service quality and performance falling within the "Very Good" category (A). Notably, Service Element U7 (Service Behavior) attained the highest score with an interval value of 3.48 (A), while U9 (Facilities and Infrastructure) marked the lowest with a score of 3.30 (A). This underscores the need for continued focus on infrastructure improvements despite commendable service quality and performance across most domains. Highlights: Methodology: Utilized quantitative survey methodology with 390 randomly sampled respondents. Service Element Analysis: Revealed varying satisfaction levels across 9 service elements, highlighting high performance in Service Behavior and the need for improvement in Facilities and Infrastructure. Performance Assessment: Overall assessment indicated "Very Good" service quality and performance, signaling effective service delivery within the studied administrative unit. Keywords: Public Service Quality, Community Satisfaction, Service Performance, Survey Methodology, Service Elements
Population Administration Services and Village Government Performance Analysis: Analisis Layanan Administrasi Penduduk terhadap Kinerja Pemerintah Desa Sussilo, Tri; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 24 (2023): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v24i0.1332

Abstract

This study aims to provide a thorough examination of Population Administration Services and its impact on the performance of the Banjarbendo Sidoarjo Village Government. Utilizing qualitative descriptive research methods, including interviews, observation, and documentation, the research follows Agus Dwiyanto's analytical framework for data collection, reduction, presentation, and conclusion. The results reveal a commendable performance in implementing Population Administration Services, showcasing high village government productivity. The assessment of service quality, encompassing nine essential elements, demonstrates overall effectiveness. However, challenges are identified, including internal issues related to information technology readiness and external constraints such as aligning service schedules with community preferences. This research contributes valuable insights to public service enhancement, emphasizing the need for adaptive strategies in addressing internal and external obstacles. Highlight : Comprehensive Analysis: The study provides an in-depth examination of Population Administration Services, offering a holistic perspective on its implementation and impact on rural governance. Service Quality Evaluation: Through interviews, the research evaluates service quality based on nine crucial elements, providing insights into the effectiveness of Population Administration Services. Challenges and Implications: Identified internal and external constraints, such as information technology readiness and service scheduling, highlight the need for adaptive strategies, contributing to the ongoing discourse on public service enhancement Keywords: Population Administration Services, Village Government Performance, Rural Governance, Public Service Enhancement, Qualitative Descriptive Research.
Public Service Satisfaction Analysis in Village and District: A Comprehensive Examination: Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik di Desa dan Kecamatan: Sebuah Pemeriksaan Komprehensif Pratama, Ivano Aditya; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 24 (2023): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v24i0.1334

Abstract

This study investigates community satisfaction with public services in Banjarasri Village, Tanggulangin District, Sidoarjo Regency, employing a qualitative descriptive design with a mix of qualitative and quantitative methods. Using a sample of 334 randomly selected respondents, the research assesses satisfaction across nine indicators outlined in the Decree of the Minister for Administrative Reform and Bureaucratic Reform. While overall satisfaction is observed, the study reveals a neutral sentiment towards service time, indicating a need for improvement in this specific aspect. The average value of 3.17 suggests a positive community response. The implications of these findings underscore the importance of enhancing service time to further elevate public satisfaction with local services, contributing to the broader discourse on effective public administration.Highlight : Comprehensive Assessment: This study conducts a thorough evaluation of community satisfaction with public services in Banjarasri Village, encompassing various dimensions outlined in the Ministerial Decree. Service Time Neutral Outlook: The research identifies a neutral sentiment towards service time, emphasizing the critical need for targeted improvements in this specific aspect of public service delivery. Mixed Methods Approach: Employing a qualitative descriptive design with a mix of qualitative and quantitative methods, the study provides a nuanced understanding of community perceptions, offering valuable insights for local governance and public administration Keywords: Community Satisfaction, Public Services, Qualitative Research, Service Time, Local Governance
Implementation of the SIPRAJA Program Towards E-Government-Based Public Services: Implementasi Program SIPRAJA Menuju Pelayanan Publik Berbasis E-Government Nisak, Khoirun; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 24 (2023): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v24i0.1345

Abstract

This study explores the implementation of SIPRAJA, an e-government platform, in a rural Indonesian village. Using a qualitative approach and T.B. Smith's framework, we analyzed the interaction between policymakers, target groups, implementing organizations, and environmental factors influencing its adoption. Findings reveal positive community reception, highlighting SIPRAJA's potential to streamline public services. However, limited outreach and technical challenges raise concerns about inclusivity and sustainability. This research suggests targeted awareness campaigns and infrastructure improvements are crucial for bridging the rural-urban digital divide and maximizing the impact of e-government initiatives. Highlight : Positive community reception: SIPRAJA shows potential to improve public services in rural areas through streamlined access. Limited outreach and technical challenges: Concerns remain regarding inclusivity and sustainability due to lack of awareness and infrastructure. Bridging the digital divide: Targeted campaigns and infrastructure improvements are crucial for successful e-government initiatives in rural areas. Keywords: e-government, rural Indonesia, SIPRAJA platform, digital divide, inclusivity
E-Government Boosts Administrative Efficiency in Rural Indonesia: E-Government Mendorong Efisiensi Administrasi di Pedesaan Indonesia Muwardi, Alifiah Arum; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 25 No. 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1376

Abstract

This study evaluates the effectiveness of the Plavon Dukcapil website in enhancing population administration in the Mining Village government. Using a descriptive qualitative method, the research focuses on four indicators: program target accuracy, socialization, objectives, and monitoring. Results show that while the website effectively serves its intended community, socialization efforts are lacking, leading to limited awareness among less tech-savvy residents. Despite human resource challenges, the website meets its objective of expediting administrative processes. However, formal monitoring is absent. The findings suggest a need for better socialization, continuous monitoring, and enhanced training for human resources to optimize e-government services at the village level. Highlights: Target Accuracy: Website effectively serves the community, increasing administration activities. Socialization: Limited awareness due to inadequate efforts and reliance on word of mouth. Program Monitoring: Lacks formal oversight; requires continuous monitoring and human resource training. Keywords: E-government, population administration, Mining Village, program effectiveness, qualitative study
Transforming Waste Management in Rural Indonesia: Mentransformasi Pengelolaan Sampah di Pedesaan Indonesia Mustafia, Ainun; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 25 No. 3 (2024): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v25i3.1390

Abstract

This study examines the role of the Sruni Village Government in waste management in Gedangan District. Despite efforts to improve waste management, challenges persist due to a lack of community understanding. The government has introduced facilities like a waste bank to reduce careless waste disposal. Using a qualitative descriptive method with purposive sampling, the research identifies four roles: stabilizer (implementing environmental programs), innovator (lacking in providing training), modernizer (establishing a waste bank), and pioneer (promoting independent waste sorting). Key challenges include community reluctance to segregate waste and inadequate waste collection facilities. The study underscores the need for better education and infrastructure to enhance waste management practices. Highlights: Government Roles: Stabilizer, innovator, modernizer, and pioneer in waste management. Challenges: Community reluctance and inadequate waste facilities. Solutions: Enhanced education and infrastructure for better waste management. Keywords: Waste management, Village government, Community engagement, Environmental policy, Sruni Village
Co-Authors A, M Alief Abdul Qodir Adinda Binuuril Qur’an Al-Haq Afriani, Imama Agustin, Emalia Putri Agustina, Isna Agustiuns, Kandina Bahagia Ahmad Riyadh Umar Balahmar Ahmad Riyadh Umar Balahmar, Ahmad Riyadh Umar Aisyah Aprilia Prasetyo Akbar, Rizky Alfina Damayanti Almalia Oktadianti Amallia Khaula Yukiza Anam , M. Syaiful Anandita, Tasya Ulfa Anggita Putri, Aulia Anggriani, Devi Anzaldi, Muzrima Apriana, Dwi Aprilia, Veny Alfi Apriliana, Serly Ari Nur Aliyah Rohalia Ariskha Damaiyanti Arsiyah Arsiyah Arsiyah Arsiyah, Arsiyah Atminingsih, Salma Eka Aulia Anggita Putri Aulia, Firda Divanda Aulia, Firza Farizan Aurelia, Pramudita Ayu Wulandari, Herdine Azizah, Aprilia Nur Bayu Agung Arishandy C. Putri, Anggi Aprilian Choiriyah, Ilmi CHOIRUN NISA Christanty Dwi Kurniawati Damayanti, Alfina Damayanti, Yesa Apriliya Dandi Amar Rizky B Delia Triscahya Ridhani Delvia Rikhlah Deva Susanti, Meisy Dewi Ratna Sari Didik Hariyanto Djarot Meidi Budi Utomo Dwi Sri Lestari, Dwi Sri Eka Lailatul Safitri Eni Rustianingsih Fachrudin , Moch Erfan Fajar Muharram Farra Zhinta Illa Ammru Ferry Adhi Dharma Fikriyah, Siti Nafiatul Fitri Lestari, Winda Fitria Agustina, Isna Fitria, Laili Nur Fury Fidianti Putri Hanim, Masfufah Hanindyah Fajrun Nuristighfar Hariyanti, Kiki Helen, Rachelia Helmie Maulia Wati Ibnu Sulthan Suneth Ihtifazhuddin, Fadhlillah Ilmi Usrotin Choiriyah Isna Fitria Agustina Isnaini Rodiyah Jazilatul Rohmah Khairunnisa, Khansa Khoirilia , Irsalina KHOIRUN NISAK Kristanti, Widya Kriya Almanfaluti, Istian Kukuh Sinduwiatmo Kuncoro, Javier Firjatullah Nizar Kusnul Kotimah Kusumo, Ibnu Hadi Labibi, silda Lailul Mursyidah Lestari, Arum Putri Damayanti Lestari, Winda Fitri Lisa Anggun Cahyani M Alief A M Andi Fikri M. Arrizky Alamsyah Maarif , Mochammad Syaroni Masrucha, Adinda Nur Maulidia Hapsari Mega Tanti Ananta Mega Mira Mutiara Syafira Bayuningtyas Mitha, Ashila Muhammad Jainuri Muhammad Junaedi Muhammad Rivai Muhammad Royyanul Wahabi Muhammad Zainul Arifin Muhammadiyah Sidoarjo Mustafia, Ainun Mutiara, Shafa Mutrafidah, Rizky Marriery Muwardi, Alifiah Arum Nabila, Fira Shaafiyah Natalia, Ineke Desi Nikta, Segi Harimbia Nilna Nada Hudayah Ningrum, Widya Lestiana Nizar Fairus Hanim, Mukhammad Nona Vita Rahayu Novia Megasari Novy Arthamevia Nur Arivah Endah Prastiwi NURIL HIDAYATI Oktavia, Mirsa Pratama Oktaviani, Miftahul Hidayati Prasiwi, Safirah Diah Pratama Ramadani, Vitra Pratama, Ivano Aditya Pratiwi Widiya Ningrum Purwanto, Ferisha Ainurrahmasari Puspita Ningrum, Algita Puspitasari, Monicha Renanda Ayu Ria Syaidatul Umaroh Rikhlah, Delvia Risa Megariska Risma Pratiwi Risma Pratiwi Rita Ambarwati Sukmono Rizky B, Dandi Amar Rochmaniah, Ainur Roudhotul Jannah Rury Hilda Pandu Winata Sabrina, Eri Safirah Diah Prasiwi Safitri, Eva Nirmala Oky Salsa Rahma Anindya Salsabilla Putri, Diva Saputri, Rizki Yefin Saputro, Ardian Ahmad Sendy Putri Surendry Shinta Anastasya Putri Sholicha, Intan Dwi Afiatus Sifani Maydana Pratiwi Silda Labibi Silvia Dike Fernanda Siti Devi Kurniawati Suaedi, Ach Suharjo, Ari Suhartini, Dian Sulistiyono Supardi Susanti, Meisy Deva Sussilo, Tri Suwito, Atam Yudha Totok Wahyu Abadi U.B, Ahmad Riyadh UB, A. Riyadh Ulfa Maisaroh Umaroh, Ria Syaidatul Vicky Pra Styo Viola, Famela Octa Vitra Pratama Ramadani Wasono, Wasono Wati, Isma Wibowo, Adelwina Hurry Putri Wulandari, Meylani Wustoto, Karinda Yandika Sandah Yanti, Hernis Yunita Norma Yatim, Moch Yuniar Ajeng Nara Pertiwi Zabibah, Isyah Zalianty, Marcella Riski