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All Journal Socia : Jurnal Ilmu-Ilmu Sosial Jurnal Bahana Manajemen Pendidikan Jurnal Kebijakan Publik Publisia: Jurnal Ilmu Administrasi Publik Ekonomikawan : Jurnal Ilmu Ekonomi dan Studi Pembangunan Dia: Jurnal Administrasi Publik jurnal niara Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Ilmiah Universitas Batanghari Jambi Resona : Jurnal Ilmiah Pengabdian Masyarakat Publik (Jurnal Ilmu Administrasi) Sawala : Jurnal Administrasi Negara Journal of Economic, Bussines and Accounting (COSTING) Jurnal Noken: Ilmu-Ilmu Sosial JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Jurnal Ilmu Administrasi Publik (JIAP) Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Tarbawi: Jurnal Keilmuan Manajemen Pendidikan Jurnal Pendidikan Sejarah dan Riset Sosial Humaniora (KAGANGA) Journal of Education, Humaniora and Social Sciences (JEHSS) Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Sosio Dialektika Jurnal Pemerintahan dan Politik Musamus Journal of Public Administration Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Academia Open JDP (Jurnal Dinamika Pemerintahan) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Indonesian Journal of Cultural and Community Development Indonesian Journal of Law and Economics Review JURNAL PENDIDIKAN SAINS SOSIAL DAN AGAMA Jurnal Ilmu Administrasi dan Studi Kebijakan (JIASK) Public Policy : Jurnal Aplikasi Kebijakan Publik dan Bisnis Jurnal Nuansa Akademik: Jurnal Pembangunan Masyarakat Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Daengku: Journal of Humanities and Social Sciences Innovation ADMA: Jurnal Pengabdian dan Pemberdayaan Masyarakat Jurnal Administrasi Pemerintahan Desa Indonesian Journal of Education Methods Development Indonesian Journal of Public Policy Review Procedia of Social Sciences and Humanities Urecol Journal. Part H: Social, Art, and Humanities Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) JKMP (Jurnal Kebijakan dan Manajemen Publik) Journal Publicuho RESLAJ: Religion Education Social Laa Roiba Journal Hudan Linnaas: Jurnal Ilmu Sosial dan Humaniora al-Balagh : Jurnal Dakwah dan Komunikasi IJEFSD Komunikatif : Jurnal Ilmiah Komunikasi Proceeding of International Conference on Social Science and Humanity Journal of Geography, Regional Planning and Development
Hendra Sukmana
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Communication Analysis Of The Implementation Of The Implementation Of The Cash Direct Assistance (Blt) Program For The Impact Of Covid-19 : Analisis Komunikasi Dari Implementasi Program Bantuan Langsung Tunai (Blt) Terdampak Covid-19 Zabibah, Isyah; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 18 (2022): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v18i0.1222

Abstract

Direct Village Cash Assistance, hereinafter abbreviated as BLT Desa, is the provision of cash to poor or underprivileged families in the village to reduce the economic impact due to the Corona Virus Disease 2019 (COVID- 19) pandemic. 3 months. This study aims to analyze communication from the implementation of direct cash assistance. (BLT) in Lebo Village, analyze the obstacles to implementing the Covid-19 Cash Direct Assistance (BLT) policy in Lebo Sidoarjo Village. This research method is descriptive research using qualitative research, sampling technique using purposive sampling technique, data sources used in this study are primary and secondary data. Data analysis used descriptive qualitative analysis. The results of the study concluded that the indicators of Communication, Aspects of Transmission of the delivery of information directly through socialization. The aspect of clarity in the implementation of the Covid-19 BLT program in Lebo Village is the legal basis, among others, from the Instruction of the Minister of Home Affairs Number 3 of 2020, the Consistency Aspect is still not going well, in terms of the schedule for the distribution of the Covid 19 BLT in Lebo Village, it is not consistent with the existing regulations. Apply.
Analysis Of Improving The Quality Of E-KTP Population Services: Analisis Peningkatan Kualitas Pelayanan Kependudukan E-KTP Puspita Ningrum, Algita; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 18 (2022): April
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v18i0.1223

Abstract

Writer 's it aims to analyze and describe the strategy for improving the quality of population services for E-KTP at the Porong District Office, Sidoarjo Regency which consists of a strategy for developing organizational work structures, strategies for developing service procedures, strategies for developing service infrastructure, strategies for developing organizational work culture, and developing entrepreneurship strategies. This research is a qualitative descriptive study using purposive sampling technique. In this study, the informants were the Camat Secretary as key informants, sub-district staff and the community as informants. Data collection techniques by observation, interviews and documentation. The data analysis technique uses four components, namely data collection, data reduction, data presentation, and conclusion drawing. Based on the research that has been done by the author, the result is that the service of employees in making E-KTP at the Porong District Office is maximized. The factors that hinder employees in improving services in making E-KTP are poor networks, long centralized data verification, facilities and infrastructure which is not enough, and employees who are still lacking. The strategy carried out by Porong District in improving services in making E-KTP is good cooperation between Porong District employees, socialization to the community for optimal service, recording of E-KTP in the village that has been provided by Porong District so that service is faster, and providing extra services to the community in a disciplined manner during working hours and adding facilities and infrastructure as well as adding an E-KTP recording device when needed. Keywords: , , .
Analysis of the Quality of Public Services in the Administrative Sector in Regency: Analisis Kualitas Pelayanan Publik Pada Bidang Administrasi di Kabupaten Umaroh, Ria Syaidatul; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1291

Abstract

The purpose of this study is to analyze and describe the quality of public services in the field of administration in Sidoarjo Regency. In this research, there are problems regarding service quality, including village government officials who cannot master computers, village officials who are not disciplined in carrying out their duties. The method used in this research is a descriptive qualitative research method. Data collection techniques were carried out by interview, observation, and documentation with one key informant, namely the head of service in Medalem Village and seven supporting informants. The data analysis technique in this study uses the theory of Miles and Huberman which includes data collection, data reduction, data presentation, as well as drawing conclusions and verification. The results of the study indicate that administrative services are not complicated and the service process is not too long and is supported by adequate facilities and infrastructure. However, there are still Medalem Village government officials who often arrive late. In addition, there are still apparatuses who cannot master computers and there are those who do not master computers and the applications used in serving the community. Services in Medalem Village have not been supported by a place for complaints for the community which is useful for the government to know more about the shortcomings in its performance and what the needs of the community are.
Analysis of the Assurance Quality of BPJS Healthcare Services at Health Center: Analisis Jaminan Kualitas Pelayanan BPJS Kesehatan di Puskesmas Damayanti, Alfina; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1292

Abstract

The Purpose of this study was to determine, describe, and the analyze the quality of BPJS Healthcare Services at the Sukodono Health Center Sidoarjo. Qualitative descriptive research method through interviews, observation, and documentation. Determination of informants was carried out using a purposive sampling method wich involved the Head of PIC BPJS, Responsible for BPJS service network, BPJS Services Administration Employees, and Patients who used BPJS Services. Data analysis techniques using Miles Hubberman through data collection, data reduction, data presentation, drawing conclusions. The results of this study indicate that BPJS Healthcare Services at the Sukodono Health Center Sidoarjo are assessed from dimensions Assurance (guarantee) courtesy and cost guarantee are good enough and in accordance with BPJS Healthcare rules. However, inhibiting factors include the performance target of the puskesmas being too high, the lack of public awaraness, and regular employee training.
Invesment Development Strategy Analysis at the Office of Invesment and One Stop Services: Analisis Strategi Pengembangan Investasi di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Rikhlah, Delvia; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1293

Abstract

Investment or what is called Investment is currently one of the most importantstrategies to increase growth and development in the economic sector in Indonesia. The Government of Indonesia is focusing on increasing investment, both public and private, to boost Indonesia's economic expansion. Especially investment in infrastructure and manufacturing industry. However, in its implementation there are problems, namely the existence of several investors who do not fully understand the online licensing procedures, and there are still many companies or investors who do not carry out Investment Activity Reports (LKPM) making it difficult to control, monitor and supervise.This study aims to describe and analyze the Investment Development Strategy (Study at the Sidoarjo Regency Investment and One Stop Service) and to describe and analyze the constraints of the Investment Development Strategy (Study at the Sidoarjo Regency Investment and One Stop Integrated Service Office). The results of this study indicate that the Investment Development Strategy (Study at the Investment and One Stop Service Office of Sidoarjo Regency), seen from indicator the Organizational Strategy focuses on many aspects so that the investment climate in Sidoarjo Regency improves from year to year with so much potential that exists and also provides direct assistance to companies related to the licensing system. licensing system. Their work cannot be separated from each other because of community institutions and government institutions.
Analysis of the Functional Policy Strategy of the Republican Ombudsman: Analisis Strategi Kebijakan Fungsional Ombudsman Rizky B, Dandi Amar; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 21 (2023): January
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v21i0.1298

Abstract

The establishment of the Ombudsman of the Republic of Indonesia aims to help create and develop conducive conditions in carrying out the eradication of maladministration. In the process of providing public services, the supervision of public service problems in East Java by the Indonesian Ombudsman Representative of East Java is still said to be ineffective. The purpose of this study is to identify, describe and analyze the Strategy and Functional Policy of the Ombudsman of the Republic of Indonesia for the Representative of East Java. Qualitative descriptive research method through interviews, observation and documentation. Technical analysis of data using Miles and Hubberman through data collection, data reduction, data presentation, and drawing conclusions. The results of this study indicate that the Strategy and Functional Policy also focuses on a strategic step that is very important to do, a problem that is quite severe with the culture of the community carrying out extortion actions that were carried out intentionally with the reason of "pity" and "don't want to be complicated". This was done intentionally.
Exploring Public Satisfaction in Rural Public Services: 2022 Case Study: Penelusuran Kepuasan Masyarakat pada Layanan Publik Pedesaan: Studi Kasus Tahun 2022 Viola, Famela Octa; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 23 (2023): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v23i0.1319

Abstract

This study investigates public satisfaction with service provision in Desa Larangan, Kecamatan Candi, Kabupaten Sidoarjo, focusing on nine key elements outlined in the Ministry of Administrative and Bureaucratic Reform's guidelines. Evaluating citizen satisfaction in areas ranging from requirements to infrastructure, the research surveys Organisasi Perangkat Daerah (OPD) and the Village Government as service recipients. Findings reveal an overall favorable assessment, showcasing a commendable service quality and performance with a Satisfaction Index of 79.02. Notably, infrastructure facilities garnered the highest average score (3.28), while requirements scored the lowest (3.02). This study highlights the positive quality of rural public service provision and underscores areas for potential enhancement, serving as a benchmark for governance optimization. Highlights: Comprehensive Assessment: Evaluated nine dimensions of service satisfaction. Favorable Findings: Overall positive performance with notable room for improvement. Governance Benchmark: Offers insights for optimizing rural service delivery. Keywords: Public Satisfaction, Service Quality, Rural Governance, Citizen Feedback, Administrative Performance
Revealing Public Service Quality: Assessing Satisfaction Levels and Performance in a Local Administrative Unit: Memaparkan Kualitas Pelayanan Publik: Menilai Tingkat Kepuasan dan Kinerja di Satuan Administrasi Lokal Lestari, Arum Putri Damayanti; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 23 (2023): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v23i0.1320

Abstract

This study delves into the pivotal role of service quality in organizational development, focusing on public service satisfaction at the Suko Village Office, Sidoarjo Sub-district, Sidoarjo Regency. Employing a descriptive quantitative approach through survey methodology, 390 respondents were randomly sampled. Data collection involved primary and secondary sources, while analysis utilized the Community Satisfaction Index (CSI) based on 9 service elements following the Indonesian Minister of Administrative and Bureaucratic Reform Regulation No. 14/2017. Results reveal an average score of 0.111 across the 9 service elements, with the perception interval indicating service quality and performance falling within the "Very Good" category (A). Notably, Service Element U7 (Service Behavior) attained the highest score with an interval value of 3.48 (A), while U9 (Facilities and Infrastructure) marked the lowest with a score of 3.30 (A). This underscores the need for continued focus on infrastructure improvements despite commendable service quality and performance across most domains. Highlights: Methodology: Utilized quantitative survey methodology with 390 randomly sampled respondents. Service Element Analysis: Revealed varying satisfaction levels across 9 service elements, highlighting high performance in Service Behavior and the need for improvement in Facilities and Infrastructure. Performance Assessment: Overall assessment indicated "Very Good" service quality and performance, signaling effective service delivery within the studied administrative unit. Keywords: Public Service Quality, Community Satisfaction, Service Performance, Survey Methodology, Service Elements
Population Administration Services and Village Government Performance Analysis: Analisis Layanan Administrasi Penduduk terhadap Kinerja Pemerintah Desa Sussilo, Tri; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 24 (2023): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v24i0.1332

Abstract

This study aims to provide a thorough examination of Population Administration Services and its impact on the performance of the Banjarbendo Sidoarjo Village Government. Utilizing qualitative descriptive research methods, including interviews, observation, and documentation, the research follows Agus Dwiyanto's analytical framework for data collection, reduction, presentation, and conclusion. The results reveal a commendable performance in implementing Population Administration Services, showcasing high village government productivity. The assessment of service quality, encompassing nine essential elements, demonstrates overall effectiveness. However, challenges are identified, including internal issues related to information technology readiness and external constraints such as aligning service schedules with community preferences. This research contributes valuable insights to public service enhancement, emphasizing the need for adaptive strategies in addressing internal and external obstacles. Highlight : Comprehensive Analysis: The study provides an in-depth examination of Population Administration Services, offering a holistic perspective on its implementation and impact on rural governance. Service Quality Evaluation: Through interviews, the research evaluates service quality based on nine crucial elements, providing insights into the effectiveness of Population Administration Services. Challenges and Implications: Identified internal and external constraints, such as information technology readiness and service scheduling, highlight the need for adaptive strategies, contributing to the ongoing discourse on public service enhancement Keywords: Population Administration Services, Village Government Performance, Rural Governance, Public Service Enhancement, Qualitative Descriptive Research.
Public Service Satisfaction Analysis in Village and District: A Comprehensive Examination: Analisis Kepuasan Masyarakat Terhadap Pelayanan Publik di Desa dan Kecamatan: Sebuah Pemeriksaan Komprehensif Pratama, Ivano Aditya; Sukmana, Hendra
Indonesian Journal of Public Policy Review Vol. 24 (2023): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v24i0.1334

Abstract

This study investigates community satisfaction with public services in Banjarasri Village, Tanggulangin District, Sidoarjo Regency, employing a qualitative descriptive design with a mix of qualitative and quantitative methods. Using a sample of 334 randomly selected respondents, the research assesses satisfaction across nine indicators outlined in the Decree of the Minister for Administrative Reform and Bureaucratic Reform. While overall satisfaction is observed, the study reveals a neutral sentiment towards service time, indicating a need for improvement in this specific aspect. The average value of 3.17 suggests a positive community response. The implications of these findings underscore the importance of enhancing service time to further elevate public satisfaction with local services, contributing to the broader discourse on effective public administration.Highlight : Comprehensive Assessment: This study conducts a thorough evaluation of community satisfaction with public services in Banjarasri Village, encompassing various dimensions outlined in the Ministerial Decree. Service Time Neutral Outlook: The research identifies a neutral sentiment towards service time, emphasizing the critical need for targeted improvements in this specific aspect of public service delivery. Mixed Methods Approach: Employing a qualitative descriptive design with a mix of qualitative and quantitative methods, the study provides a nuanced understanding of community perceptions, offering valuable insights for local governance and public administration Keywords: Community Satisfaction, Public Services, Qualitative Research, Service Time, Local Governance
Co-Authors A, M Alief Abdul Qodir Afriani, Imama Agustina, Isna Agustiuns, Kandina Bahagia Ahmad Riyadh Umar Balahmar Ahmad Riyadh Umar Balahmar, Ahmad Riyadh Umar Aisyah Aprilia Prasetyo Alfina Damayanti Almalia Oktadianti Amallia Khaula Yukiza Anam , M. Syaiful Anandita, Tasya Ulfa Anggita Putri, Aulia Anggriani, Devi Anzaldi, Muzrima Apriana, Dwi Aprilia, Veny Alfi Apriliana, Serly Ari Nur Aliyah Rohalia Ariskha Damaiyanti Arsiyah Arsiyah Arsiyah Arsiyah, Arsiyah Atminingsih, Salma Eka Aulia Anggita Putri Aulia, Firda Divanda Aulia, Firza Farizan Aurelia, Pramudita Ayu Wulandari, Herdine Azizah, Aprilia Nur Bayu Agung Arishandy C. Putri, Anggi Aprilian Choiriyah, Ilmi CHOIRUN NISA Damayanti, Alfina Damayanti, Yesa Apriliya Dandi Amar Rizky B Delia Triscahya Ridhani Delvia Rikhlah Deva Susanti, Meisy Dewi Ratna Sari Didik Hariyanto Djarot Meidi Budi Utomo Dwi Sri Lestari, Dwi Sri Eka Lailatul Safitri Emalia Putri Agustin Eni Rustianingsih Fachrudin , Moch Erfan Fajar Muharram Ferry Adhi Dharma Fikriyah, Siti Nafiatul Fitri Lestari, Winda Fitria Agustina, Isna Fitria, Laili Nur Fury Fidianti Putri Hanim, Masfufah Hanindyah Fajrun Nuristighfar Hariyanti, Kiki Helen, Rachelia Helmie Maulia Wati Ibnu Sulthan Suneth Ihtifazhuddin, Fadhlillah Ilmi Usrotin Choiriyah Isna Fitria Agustina Isnaini Rodiyah Jazilatul Rohmah Khairunnisa, Khansa Khoirilia , Irsalina KHOIRUN NISAK Kristanti, Widya Kriya Almanfaluti, Istian Kukuh Sinduwiatmo Kuncoro, Javier Firjatullah Nizar Kusnul Kotimah Kusumo, Ibnu Hadi Labibi, silda Lailul Mursyidah Lestari, Arum Putri Damayanti Lestari, Winda Fitri Lisa Anggun Cahyani M Andi Fikri M. Arrizky Alamsyah Maarif , Mochammad Syaroni Masrucha, Adinda Nur Maulidia Hapsari Mira Mutiara Syafira Bayuningtyas Mitha, Ashila Muhammad Jainuri Muhammad Junaedi Muhammad Rivai Muhammad Royyanul Wahabi Muhammad Zainul Arifin Muhammadiyah Sidoarjo Mustafia, Ainun Mutiara, Shafa Muwardi, Alifiah Arum Natalia, Ineke Desi Nikta, Segi Harimbia Nilna Nada Hudayah Ningrum, Widya Lestiana Nizar Fairus Hanim, Mukhammad Nona Vita Rahayu Novia Megasari Novy Arthamevia NURIL HIDAYATI Oktavia, Mirsa Pratama Oktaviani, Miftahul Hidayati Prasiwi, Safirah Diah Pratama Ramadani, Vitra Pratama, Ivano Aditya Pratiwi Widiya Ningrum Purwanto, Ferisha Ainurrahmasari Puspita Ningrum, Algita Puspitasari, Monicha Renanda Ayu Ria Syaidatul Umaroh Rikhlah, Delvia Risa Megariska Risma Pratiwi Risma Pratiwi Rita Ambarwati Sukmono Rizky B, Dandi Amar Rochmaniah, Ainur Roudhotul Jannah Rury Hilda Pandu Winata Sabrina, Eri Safitri, Eva Nirmala Oky Salsa Rahma Anindya Salsabilla Putri, Diva Saputri, Rizki Yefin Saputro, Ardian Ahmad Sendy Putri Surendry Shinta Anastasya Putri Sholicha, Intan Dwi Afiatus Sifani Maydana Pratiwi Silda Labibi Silvia Dike Fernanda Siti Devi Kurniawati Suaedi, Ach Suharjo, Ari Suhartini, Dian Sulistiyono Supardi Susanti, Meisy Deva Sussilo, Tri Suwito, Atam Yudha Totok Wahyu Abadi U.B, Ahmad Riyadh UB, A. Riyadh Ulfa Maisaroh Umaroh, Ria Syaidatul Vicky Pra Styo Viola, Famela Octa Wasono, Wasono Wibowo, Adelwina Hurry Putri Wulandari, Meylani Wustoto, Karinda Yandika Sandah Yanti, Hernis Yunita Norma Yatim, Moch Yuniar Ajeng Nara Pertiwi Zabibah, Isyah Zalianty, Marcella Riski