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Journal : Public Service And Governance Journal

 1 
Transformasi Digital Pelayanan Publik: Tantangan dan Prospek dalam Implementasi E-Government di Kabupaten Bima Nurlaila Nurlaila; Zuriatin Zuriatin; Nurhasanah Nurhasanah
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1468

Abstract

The urgency of this research lies in the importance of digital transformation in enhancing the quality of public services in Bima Regency. This study employs a qualitative descriptive approach to explore digital transformation in public services in Bima Regency. The research subjects involve local government officials, SKPD employees, and the general public to obtain a broad perspective on the obstacles and solutions in digital transformation. The research findings indicate that the implementation of e-Government faces various significant challenges, including accessibility, digital literacy, cultural and organizational changes, official support, and budget allocation. Bima Regency requires an inclusive and affordable approach to develop e-Government services accessible to all layers of society, including those in remote areas and vulnerable groups. Digital literacy emerges as a crucial factor in confronting digital transformation, and structured digital literacy programs can assist the public and government employees in acquiring the necessary knowledge and skills. Cultural and organizational changes are also vital in adopting e-Government, necessitating organizational restructuring, capacity building, and continuous learning. Support from officials and public awareness are also crucial factors in the successful implementation of e-Government. With commitment from officials and public awareness of the benefits of e-Government, local governments can accelerate technology adoption and ensure widespread participation from all layers of society. Additionally, adequate budget allocation is crucial in supporting the development of e-Government, enabling the construction of robust technological infrastructure and enhancing service accessibility.
Transformasi Digital Pelayanan Publik: Tantangan dan Prospek dalam Implementasi E-Government di Kabupaten Bima Nurlaila Nurlaila; Zuriatin Zuriatin; Nurhasanah Nurhasanah
Public Service and Governance Journal Vol. 5 No. 2 (2024): Juli: Public Service and Governance Journal
Publisher : Universitas 17 Agustus 1945 Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/psgj.v5i2.1468

Abstract

The urgency of this research lies in the importance of digital transformation in enhancing the quality of public services in Bima Regency. This study employs a qualitative descriptive approach to explore digital transformation in public services in Bima Regency. The research subjects involve local government officials, SKPD employees, and the general public to obtain a broad perspective on the obstacles and solutions in digital transformation. The research findings indicate that the implementation of e-Government faces various significant challenges, including accessibility, digital literacy, cultural and organizational changes, official support, and budget allocation. Bima Regency requires an inclusive and affordable approach to develop e-Government services accessible to all layers of society, including those in remote areas and vulnerable groups. Digital literacy emerges as a crucial factor in confronting digital transformation, and structured digital literacy programs can assist the public and government employees in acquiring the necessary knowledge and skills. Cultural and organizational changes are also vital in adopting e-Government, necessitating organizational restructuring, capacity building, and continuous learning. Support from officials and public awareness are also crucial factors in the successful implementation of e-Government. With commitment from officials and public awareness of the benefits of e-Government, local governments can accelerate technology adoption and ensure widespread participation from all layers of society. Additionally, adequate budget allocation is crucial in supporting the development of e-Government, enabling the construction of robust technological infrastructure and enhancing service accessibility.
Co-Authors Abdul Bahar Muslim Achmad Zaelani Agustiar Agustiar Ahmad Fathul Aziz Ahmad Qorib Ahmad Ripai Saragih Aisyah Nurul Umamah Alwi Pratama Putra Siregar Amalia Naura H Anak Agung Istri Sri Wiadnyani Anggi Kharisma Putri Annisa Namira Annisa Utami Wallad Arifin Fauzi Lubis Arnika Dwi Asti Ary Satria Putra Atika Atika Audi Fazhillah Ayu Aldira Sari Ayu Raudah Zamzam Azka Wardatul Hayyah B. P. Priosoeryanto Bayu Gusmara Candhra Dwi D.R Cici Putri Ardyanti Cokro Aminoto Dandi Gunawan Darmawaty Rauf deni adi saputra Deni Setyowati Dessy Wulandari Dewi Arisanti Dewi Erianti Diris Pulungan Diva Mumtazah Putri Zulferry Efrida Sari Ramayani Siahaan Eki Dwi Eksanti Ela Sapitri ELIHAMI, ELIHAMI Elvina Zuhir Endah Setyaningsih Ernawati Ernawati Evy Eryta Farnida Esa Faujiah Faujiah Fitria Ratna Lingga Hafiz Hafiz Haririah Haririah Hasan Hasan Hasanah Hasanah Hastuti Olivia Hendra Hermain Hotbin Hasugian Iis Aisyah Irma Dewiyanti Istiyati Mahmudah Izzatul Zannah Jabid, Abdullah W. Jannah, Nurul Jasri Jasri Juheni Lalawaralata Juliana Batubara Kamis, Ruslan A. Khairunnisak Khairunnisak Kurshin M.S Marsaoly Laylan Syafina Lubis, Silvi Puspa Widya Mahrizal Mahrizal Martini Martini Marwan Marwan Marwan, Deinike Wanita Meilinda Maulidya Widiyanti Meisyah Rambe Milla Anggraini Mira Anjani Mochamad Nasrullah Morina Sari Simamora Muassomah Muassomah Muhammad Lathief Ilhamy Nasution Muhammad Saleh Siregar Muhammad Zalnur Muslimin Muslimin Mutiara Ratu Shapura Mutiara Zain Dalimunthe Neza Desyarti Ning Iswati Nur Aisiyah Mulyati Nur Habibah Nur Hanna Nurfarida Deliani Nurhasanah Nurhasanah Nuri Aslami Nuril Ainularifin Nurkocin Nurkocim Nurlailah Nurlailah Nurul Inayah Nurweni Nurweni Oryza Ardhiarisca Praba Ginandjar Prillinaya Yudhistira Putik Kasih S Putri Aulia Br Siregar Putri Cahya Novebriani putri febrianti Rahmati Rahmati Raudhah Jannatun Ridho Pratama Risman Risman Rizky Ananda Dafitra Siregar Rizky Nurul Huda Rohani Katili S. Andriyanto S.H.I. Purnomo S.T. Astuti Safri Basir Salsabila Dwi Ananda Sari Wahyuni Sari, Nukhak Nufita Selvi Putri Rahayu Senly Ardalena Damanik Silvi Wijaya Siti Nur Adillah Siti Ramadhani Saragih Sri Hardianti Sartika Sriyana Sriyana Suci Lailatul Sifa Suryahadi (Suryahadi) Syarifah Rahmiza Muzana T. Samudro Tri Inda Fadhila Rahma Tuti Anggraini Tuti Heiriyani Tyara Maharani Uci Roito Anggina Nst Ummi Rahayu Saragih Ummu Huzaifah Br Purba Very Armanda Siregar Wardah T. Simamora Widya Sariati Wirda Wirda Y. Yulianti Yetty Yetty Yolanda Mohunggo Yuli Retnani Yungki Akbar Yusrina Rsia Siregar Zaitun Qamariah Zandy Pratama Zain Zuleiha Husen Zulkifili Zulkifili Zulmuqim Zulmuqim Zuriatin Zuriatin