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Evaluasi Kebijakan Peraturan Walikota Tanjungpinang Nomor 14 Tahun 2022 Tentang Pengurangan Penggunaan Kantong Plastik : (Studi Kasus Kota Tanjungpinang) M. Taufik Ar Rauf; Fitri Kurnianingsih; Firman Firman
RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan Vol. 3 No. 2 (2025): Maret: RISOMA : Jurnal Riset Sosial Humaniora dan Pendidikan
Publisher : Asosiasi Ilmuwan Pendidikan, Sosial, dan Humaniora Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/risoma.v3i2.652

Abstract

Garbage is a problem that often occurs everywhere. One example is in Tanjungpinang City with various types of waste problems, one of which is plastic waste. For this reason, it needs to be handled seriously. One of the measures that has been carried out by the Tanjungpinang City government regarding the handling of plastic waste is to create a Tanjungpinang Mayor regulation policy no. 14 of 2022 concerning reducing the use of plastic bags. This regulatory policy was implemented on July 7 2022 and the policy of this regulation has been in place for approximately 2 years now. However, the results of implementing this policy regulation are still not as expected, with the data that has been presented in the background proving that every year there is an increase and plastic waste is in second place among the number of types of waste that exist. For this reason, this research aims to evaluate all forms of activities in implementing this policy using a descriptive qualitative approach according to the evaluation theory of Abdulkahar Badjuri & Teguh Yuwono (2002) which consists of 4 indicators, namely: suitability evaluation, effectiveness evaluation, efficiency evaluation and meta evaluation. Based on this theory, this research hopes that in the future this problem can be resolved and that regulatory policies run as expected so as to produce the desired results.
Integrating Circular Economy and Community-Based Governance for Sustainable Coastal Waste Management in Batam Coastal Community Safitri, Dian Prima; Sholeh, Chaereyranba; Niko, Nikodemus; Setiawan, Ramadhani; Kurnianingsih, Fitri; Ramadhanti, Suci
Jurnal Manajemen Pelayanan Publik Vol 10, No 1 (2026): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v10i1.68111

Abstract

Coastal areas and small islands, such as the Riau Islands Province, face persistent challenges in waste management. Batam City experiences high household waste generation and severe plastic pollution, threatening local ecosystems and socio-economic resilience. Contributing factors include geographic isolation, limited infrastructure, and weak monitoring systems. This study uses an integrative framework that links circular economy principles with community-based governance in the context of coastal waste management in island regions. The novelty of this study is the development of an adaptive governance network model that integrates three dimensions of empowerment, namely psychological, organizational, and communal, with circular economy mechanisms to transform waste into economic assets. Using a qualitative case study through observation, interviews, and document analysis, findings reveal a fragmented, multi-actor landscape where corporate social responsibility programs, grassroots waste banks, government facilities, and interventions by non-governmental organizations operate independently with limited coordination. Despite existing capacities, the absence of inter-organizational collaboration has led to low waste sorting rates, reaching only 18%. The study proposes establishing an institutional platform for multi-stakeholder collaboration that integrates circular economy principles with community empowerment. Such a coordinated governance network can support sustainable coastal waste management and contribute to ecosystem restoration in Batam City.
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Masyarakat dalam Penerbitan STNK di Kantor Samsat Kota Tanjungpinang Esteria Pasaribu; Rudi Subiyakto; Fitri Kurnianingsih
Eksekusi : Jurnal Ilmu Hukum dan Administrasi Negara Vol. 1 No. 2 (2023): Mei : Jurnal Ilmu Hukum dan Administrasi Negara
Publisher : Sekolah Tinggi Ilmu Administrasi (STIA) Yappi Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/eksekusi.v1i2.422

Abstract

Penelitian ini membahas mengenai pengaruh dari kualitas pelayanan terhadap kepuasan masyarakat dalam penerbitan STNK di Kantor Samsat Kota Tanjungpinang. Berdasarkan Indeks Kepuasan Masyarakat (IKM) pada kantor Samsat Kota Tanjungpinang tahun 2022 mencapai kepuasan sebesar 89,95%. Problematika penelitian ini menunjukkan adanya rasa ketidakpuasan dan keluhan dari masyarakat dengan layanan penerbitan Surat Tanda Nomor Kendaraan (STNK) seperti proses administrasi yang berbelit-belit, dan beberapa diantara mereka lebih memilih untuk menggunakan jasa calo atau perantara maupun orang dalam agar STNK tersebut dapat diproses dengan cepat. Hal tersebut menunjukkan adanya kesenjangan dalam kaitannya dengan indikator kualitas pelayanan yakni dari segi kehandalan, daya tanggap dan empati. Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan masyarakat pada saat penerbitan STNK di Samsat Kota Tanjungpinang. Pengambilan sampel pada penelitian ini dilakukan dengan metode purposive sampling dengan sampel sebanyak 100 responden yang didapat dengan menggunakan rumus Slovin. Adapun teknik analisis data yang digunakan dalam penelitian ini adalah teknik regresi sederhana dengan pengujian hipotesis yang diproses dengan program SPSS versi 26. Hasil dari penelitian ini menunjukkan bahwa terdapat pengaruh antara kualitas pelayanan terhadap kepuasan masyarakat di Kota Tanjungpinang. Dari hasil Koefisien Determinasi (R2) ditemukan bahwa kualitas pelayanan berpengaruh positif terhadap kepuasan masyarakat yakni 0,874 atau 87,4%. Hal ini membuktikan bahwa kualitas pelayanan berpengaruh positif dan signifikan dengan kepuasan masyarakat sesuai dengan interval koefisien 0,80 – 1,000 yang termasuk dalam kategori sangat kuat. Dan sisanya sebesar 12,6% adalah dipengaruhi oleh faktor lain yang tidak diteliti.
Designing a Collaborative Compliance Framework for Motor Vehicle and Heavy Equipment Tax Validation in a Gated Industrial Zone: Lessons from Bintan Inti Industrial Estate Kurnianingsih, Fitri; Mayarni; Lamidi
Kemudi Vol 10 No 2 (2026): Kemudi: Jurnal Ilmu Pemerintahan
Publisher : Program Studi Ilmu Pemerintahan Fakultas Ilmu Sosial dan Ilmu Politik Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/kemudi.v10i2.8237

Abstract

The objective of the research is to explain how collaborative tax validation can be structured as a repeatable and auditable mechanism in an industrial-estate environment and to formulate an implementable framework for optimizing local revenue realization. The study employs a qualitative secondary-data design using document-based evidence, including relevant laws and implementing regulations, administrative procedures and SOPs, institutional reports, and publicly accessible industrial-estate documents. Data were analyzed through qualitative content analysis with iterative coding to identify recurring themes and bottlenecks in the validation process, followed by synthesis into a phased implementation model and governance requirements. The results indicate that the main leakage risk is driven less by outright non-payment and more by systematic mismatches between administrative registries and operational reality, compounded by weak evidence standards for confirming asset presence and use inside the estate. Effective collaboration is shown to depend on explicit data governance arrangements purpose limitation, stewardship roles, standardization protocols, audit trails, and dispute-resolution pathways rather than purely technical integration. The study also finds that a phased approach is most feasible: (1) standardizing identifiers and taxable-object categories; (2) piloting data-sharing governance and a minimum viable dataset; (3) implementing a validation workflow with clear exception handling; and (4) scaling through performance metrics and integrity controls. In conclusion, collaborative validation can be strengthened when designed as routine compliance infrastructure that reduces ambiguity, clarifies institutional roles, and produces verifiable evidence for liability confirmation, thereby improving the sustainability and predictability of local revenue collection in industrial regions.
Efektivitas Same Day Passport Service dalam Pembuatan Paspor di Kantor Imigrasi Kelas I Tanjungpinang Halisa Putri; Fitri Kurnianingsih; Jamhur Poti
MIMBAR ADMINISTRASI FISIP UNTAG Semarang Vol. 23 No. 1 (2026): April : Jurnal MIMBAR ADMINISTRASI
Publisher : Universitas 17 Agustus 1945

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56444/mia.v23i1.3469

Abstract

Public services in the immigration sector are required to be faster and more responsive to the surge in public demand, including through the implementation of the Same Day Passport Service as a facility to expedite passport issuance. This study aims to analyze the effectiveness of the Same Day Passport Service at the Tanjungpinang Class I Immigration Office and to reveal the obstacles that hinder it. A qualitative approach with a descriptive design was used. Data was collected through in-depth interviews, observations, and document studies from immigration officials and service users. Data analysis referred to Sutrisno's service effectiveness indicators, namely program understanding, target accuracy, timeliness, goal achievement, and tangible changes. The results of the study indicate that the Same Day Passport Service has been effective overall, particularly in terms of timeliness, achievement of service objectives, and concrete changes in the quality of passport production. However, its effectiveness has not been maximized due to the public's limited understanding of service requirements and the accuracy of applicant targeting. This study emphasizes the urgency of increasing socialization, strengthening the applicant selection mechanism, optimizing resources, and support systems to improve the effectiveness of immigration services.
Collaborative Governance Dalam Konservasi Penyu Di Kampung Baru Lagoi Kabupaten Bintan: Collaborative Governance Anggini, Dwi; Muhammad, Adji Suradji; Kurnianingsih, Fitri
Jurnal Ilmu Administrasi Negara (JUAN) Vol 7 No 2 (2019): November, 2019
Publisher : Program Studi Ilmu Administrasi Negara FISIP UMRAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/juan.v7i2.1006

Abstract

Collaborative governance is one of the concepts in public policy that has developed in the past few decades, there is a distinctive value inherent in collaborative governance namely consensus orientation, collective leadership, multi-directional communication and sharing of resources. This study aims to find out whether the 5 stages in Ansell and Gash 2007 theory can be fulfilled or failed, besides that this research aims to find out what are the factors of aversion and supporting factors in the collaborative governance process in beautiful conservation. This study uses descriptive research with a qualitative approach. Methods of data collection in the form of interviews conducted to informants who have an interest in applying the Collaborative governance process. Analysis of the data obtained is carried out through data collection, data verification, data presentation, and conclusion drawing. The results obtained from this study are that there are several stages that can be fulfilled such as (1). Share understanding, (2). Intermediate outcome, then there are 3 stages that fail to be fulfilled by the process of collaborative governance in beautiful conservation, namely (1). Face to face, (2). Trust building, (3). Commitment to process. In the stages that have not been achieved such as face to face, trust building and commitment to process, the actors are expected to be able to improve and fulfill these 3 stages, while for the two stages that have been achieved such as share understanding and intermediate outcomes, the actors are expected to be able to maintain and be more responsible answer with the process of collaborative governance
The Role of Protocollary Management in Realizing Harmonization Between Bureaucracy in the Government of the Riau Islands Province Careca Ady Guna; Rumzi Samin; Fitri Kurnianingsih
Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP) Vol. 8 No. 1 (2026): Jurnal Manajemen Publik dan Kebijakan Publik (JMPKP)
Publisher : Program Studi Administrasi Publik Universitas Muhamamdiyah Bengkulu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36085/jmpkp.v8i1.8063

Abstract

Protocol is a crucial aspect in the administration of regional government, especially in supporting the smooth running of the official agenda of the Governor of the Riau Islands as regional head and representative of the central government in the region. The role of protocol is not only limited to regulating spatial planning and ceremonies, but also functions to maintain the image of the institution, strengthen communication between agencies, and ensure respect for various local customs. This research aims to analyze the role of management in implementing the Riau Islands Governor's protocol and identify the challenges faced. This research uses a qualitative descriptive method. This research discusses the transformation of protocol management within the Riau Islands Provincial Government which no longer merely carries out the technical function of organizing ceremonial events, but has developed into a strategic instrument in supporting the effectiveness of government communications, strengthening the institutional image, and maintaining smooth cross-bureaucratic coordination. In conclusion, the role of protocol is not only focused on the technical planning of ceremonial events, but has also developed into an important element in managing government communications, ensuring smooth coordination between bureaucracies, and forming a positive image of local government.
Tata Kelola Kolaboratif di Kawasan Ekonomi Khusus Galang Batang, Kabupaten Bintan Fitri Kurnianingsih; Lamidi
Jurnal Bina Praja Vol 17 No 1 (2025)
Publisher : Research and Development Agency Ministry of Home Affairs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21787/jbp.17.2025.19-32

Abstract

The Special Economic Zone (SEZ) in Galang Batang, Bintan Regency, Indonesia, plays a crucial role in regional economic development by leveraging the area’s strategic location and natural resources. The purpose of this study is to examine the collaborative governance model employed in managing the Galang Batang SEZ, focusing on the challenges and factors influencing the collaboration between various stakeholders, including government bodies and business entities. This study used a qualitative descriptive research approach; both secondary and primary data were gathered to analyze the existing conditions within the SEZ. Data analysis involved pattern matching, explanation development, and the construction of logical models to provide a comprehensive understanding of the governance processes. The results indicate that while there is an effort to coordinate between stakeholders, challenges remain in integrating services and ensuring effective collaboration due to overlapping functions within the One Stop Investment and Integrated Services Office. Despite these challenges, the study highlights the importance of cooperative leadership and the role of the local government in supporting the SEZ’s operations. The findings suggest that addressing institutional fragmentation and enhancing human resource development are critical to improving the efficiency and success of the governance model. In conclusion, while the current collaborative governance structure in the Galang Batang SEZ faces operational hurdles, improvements in service delivery and inter-institutional coordination are essential to realize the full potential of this economic initiative.
TRANSFORMASI DIGITAL UNTUK PENGUATAN TATA KELOLA DAN EDUKASI PENGELOLAAN SAMPAH DI UNIT BANK SAMPAH HARAPAN JAYA, BENGKONG Fitri Kurnianingsih; Dian Prima Safitri; Ramadhani Setiawan; Chaereyranba Sholeh; Nikodemus Niko
Jurnal Pemberdayaan Maritim Vol 8 No 2 (2026): Journal of Maritime Empowerment
Publisher : Lembaga Penelitian, Pengabdian Masyarakat, dan Penjaminan Mutu, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/jme.v8i2.7912

Abstract

Permasalahan pengelolaan sampah di Kota Batam menjadi tantangan utama dalam upaya mencapai lingkungan yang bersih dan berkelanjutan. Kegiatan pengabdian kepada masyarakat ini bertujuan untuk memperkuat tata kelola dan edukasi pengelolaan sampah melalui transformasi digital di Unit Bank Sampah Harapan Jaya. Metode yang digunakan meliputi observasi, sosialisasi, edukasi layanan digital, dan pendampingan penerapan sistem digital kepada pengurus. Hasil kegiatan menunjukkan bahwa implementasi pencatatan digital menggunakan Google Form dan Google Sheets meningkatkan efisiensi, transparansi, serta akuntabilitas dalam pengelolaan data nasabah. Penggunaan media sosial Instagram dan TikTok berhasil memperluas edukasi serta meningkatkan kesadaran dan partisipasi masyarakat dalam kegiatan bank sampah. Kolaborasi dengan mitra seperti Free The Sea dan DLH menguatkan jejaring mitra serta mendukung keberlanjutan program. Kegiatan ini membuktikan bahwa digitalisasi dan kemitraan lintas sektor efektif dalam meningkatkan kesadaran lingkungan dan tata kelola berbasis komunitas lokal.
Penguatan Layanan Pengelolaan Sampah Berbasis Masyarakat pada Unit Bank Sampah Harapan Jaya Kota Batam Fitri Kurnianingsih; Dian Prima Safitri; Ramadhani Setiawan; Chaereyranba Sholeh; Nikodemus Niko
Khidmat: Journal of Community Service Vol 3 No 1 (2026): April, 2026
Publisher : Pusat Studi Kebijakan dan Tata Kelola Maritim, Universitas Maritim Raja Ali Haji

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31629/khidmat.v3i1.8350

Abstract

Pengelolaan sampah berbasis masyarakat merupakan salah satu strategi penting dalam mendukung pengurangan sampah dari sumbernya, namun pelaksanaannya masih menghadapi berbagai kendala, terutama pada aspek administrasi layanan, edukasi lingkungan, serta pemanfaatan teknologi digital. Unit Bank Sampah Harapan Jaya di Kelurahan Bengkong Laut, Kecamatan Bengkong, Kota Batam, merupakan salah satu unit bank sampah yang telah melaksanakan aktivitas pemilahan, penimbangan, dan tabungan sampah secara rutin. Meskipun demikian, proses administrasi masih dilakukan secara manual sehingga berpotensi menimbulkan keterlambatan pencatatan, ketidakteraturan data, serta keterbatasan akses informasi bagi pengurus dan nasabah. Kegiatan Pengabdian Kepada Masyarakat ini bertujuan untuk memperkuat tata kelola layanan bank sampah melalui digitalisasi administrasi, peningkatan kapasitas pengurus, serta pengembangan media edukasi lingkungan berbasis digital. Metode pelaksanaan dilakukan melalui observasi lapangan, wawancara, diskusi bersama mitra, sosialisasi, pelatihan penggunaan Google Form dan Google Sheet, pembuatan media sosial, serta pendampingan implementasi layanan digital. Hasil kegiatan menunjukkan bahwa penggunaan Google Form mempermudah proses pendaftaran nasabah secara lebih praktis dan terdokumentasi, sedangkan Google Sheet membantu pengurus dalam mencatat transaksi penimbangan, menghitung saldo tabungan sampah, dan menyusun data layanan secara lebih tertib, cepat, dan transparan. Selain itu, pembentukan WhatsApp Group serta pembuatan akun Instagram dan TikTok UBS Harapan Jaya mampu memperluas jangkauan edukasi lingkungan, memperkuat publikasi kegiatan, dan mendorong partisipasi masyarakat dalam pengelolaan sampah.
Co-Authors . Apriansyah Adi Gunawan Sofwan Aditya Vernando Putra Adji Suradji Muhammad Ady Muzwardi Agus Hendrayady Aldy Wiguna Aldy Wiguna Alfiandri Alfiandri Anggini, Dwi Annissa Valentina Apriansyah Apriansyah Armauliza Septiawan Armauliza Septiawan Bismar Arianto Careca Ady Guna Chaerey Ranba Sholeh Chaereyranba Sholeh Chaereyranba Sholeh Cindy Febriani cindy Dedek Hardiyanti Desti Alvira Syahwa Desti Alvira Syahwa Dewi Ulfa Soebagiya Dewi Zefanya Siahaan Dewi Zefanya Siahaan Dian Prima Safitri Edison Edison Edison Edison Edison Edy Akhyary Eki Darmawan Erfan Hartono Erva Afriyana Esteria Pasaribu Farida Hani Sri Wahyuni Febriansyah, Muhammad Iqbal Fifit Hidayuwati Fifit Hidayuwati Firman Firman Firman Firman Fitria Monalisa Halisa Putri Ika Yuliawati Ikhsan Yuditra Usman Imam Yudhi Prastya, Imam Yudhi Jesica Pasaribu Jimmy Juzandra Julia Rahmawati Juzandra, Jimmy Lamidi Lamidi Lamidi Lamidi Lamidi Lamidi, Lamidi Lili Pranola Lili Pranola M. Taufik Ar Rauf Mahadiansar Mahadiansar Mahadiansar Mahadiansar Mahadiansar Mahadiansar Mahadiansar Mahadiansar, Mahadiansar Marnia Marnia Maulana, Rio Yusri Mayarni Mayarni Mayarni Mohammad Syuzairi Muhammad, Adji Suradji N. Nofitasari Nadia Nadia Natalia Anasthasia Silalahi Nazaki Nazaki Netti Herawati Nikodemus Niko, Nikodemus Novia Asiska Ramadani Nurul Aulia Putri Nurul Hasanah O. Okparizan Okky Rizki Azizi Okparizan Okparizan Oksep Adhayanto Poti, Jamhur Putri, Ririn Deswita Putri, Rizqi Apriani Qori Hidayasa Raden Mohamad Herdian Bhakti Rahmi Widia Purnama Rahmi Widia Purnama Ramadhani Setiawan Ramadhani Setiawan Ramadhanti, Suci Rezki Feni Oktaviana Rizky Gunawan Rizqi Apriani Putri Rudi Subiyakto Rumzi Samin Safitri, Dian Prima Safitri, Ismi Saib, Nur Nadila Widiansa Saputra, M. Rizky Indrawan Setiawan, Ramadhani Shine Azizah Heply Shine Azizah Heply Sofwan, Adi Gunawan Sri Wahyuni Sunia, Utari Syafrianita Syafrianita Syarifah Rina Elva Umi Nur Aqidah Umrah Umrah Utari Sunia Viona Pramesty Eka Putri Wandarizqa, Nabila Yanuard, Yunus Yuri Aditya Surya Zhuhendrik Zhuhendrik