Article Per Year (5 Year)
p-Index From 2021 - 2026
8.571
P-Index
This Author published in this journals
All Journal Journal of Economics, Business, & Accountancy Ventura Media Wisata Jurnal Penelitian Pendidikan Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Jurnal Riset Pendidikan Ekonomi Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Journal of Economic, Bussines and Accounting (COSTING) Jurnal Manajemen Kesehatan Yayasan RS.Dr. Soetomo Jurnal Kesehatan Global Journal of Innovation in Business and Economics Idaarah: Jurnal Manajemen Pendidikan JURNAL MANAJEMEN Jurnal Wacana Ekonomi Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Bubungan Tinggi: Jurnal Pengabdian Masyarakat AKTUAL Cakrawala Repositori Imwi Jurnal Ilmiah Satyagraha Journal of Economics and Business UBS Jurnal Nasional Manajemen Pemasaran dan SDM International Journal of Marketing and Human Resource Research Entrepreneur : Jurnal Bisnis Manajemen dan Kewirausahaan Jurnal Sains Manajemen Co-Value : Jurnal Ekonomi, Koperasi & Kewirausahaan Journal of Social Research Service Management Triangle : Jurnal Manajemen Jasa HEALTHY: Jurnal Inovasi Riset Ilmu Kesehatan Jurnal Ilmiah Kesehatan Masyarakat Research of Service Administration Health and Sains Healthys Edunity: Kajian Ilmu Sosial dan Pendidikan Jurnal Indonesia Sosial Sains Cerdika: Jurnal Ilmiah Indonesia Innovative: Journal Of Social Science Research Health Research Journal of Indonesia Jurnal Multidisiplin Sahombu Carmin: Journal of Community Service International Journal of Economics, Management and Accounting Journal of Knowledge Management JOURNAL OF Qualitative Health Research & Case Studies Reports Jurnal Projemen UNIPA VISA: Journal of Vision and Ideas Jurnal Penelitian Pendidikan Indonesia ManBiz: Journal of Management and Business Economic and Business Horizon Jurnal Cendekia Ilmiah Jurnal Pengabdian Kepada Masyarakat Indonesia Borneo Nursing Journal
Rian Andriani
, Universitas Adhirajasa Reswara Sanjaya
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Transportation Veterinary Other

Published : 63 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 63 Documents
Search

 3   4   5   6   7 
The Effect of Patient Experience and Effective Physician-Patient Communication on Patient Loyalty Through Patient Satisfaction and Patient Trust in Outpatients at S. Anggoro Islamic Hospital Widya Oryzanto; H.A. Rohendi; Rian Andriani
Edunity: Kajian Ilmu Sosial dan Pendidikan Vol. 5 No. 9 (2026): Edunity: Social and Educational Studies
Publisher : PT Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/edunity.v5i9.585

Abstract

The high rate of repeat outpatient visits does not always reflect patient loyalty because decisions to return may be influenced by service experience, physician–patient communication, satisfaction, trust, and structural factors. This study aimed to analyze the effects of patient experience and effective physician–patient communication on patient loyalty through patient satisfaction and patient trust among outpatients at S. Anggoro Islamic Hospital. This study employed a quantitative analytical method with a cross-sectional observational design involving 216 outpatient respondents. Data were collected using a questionnaire and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4 through bootstrapping with 5,000 subsamples at a 5% significance level. The model explained 78.0% of the variance in patient satisfaction, 80.3% of the variance in patient trust, and 82.9% of the variance in patient loyalty. Of the 15 proposed hypotheses, eight were supported. Patient experience and effective physician–patient communication had significant positive effects on patient satisfaction, while physician–patient communication and patient satisfaction had significant positive effects on patient trust. Patient experience and patient satisfaction had significant positive effects on patient loyalty, whereas physician–patient communication and patient trust did not have significant direct effects on loyalty. Patient satisfaction significantly mediated the effects of patient experience and physician–patient communication on patient loyalty, while patient trust mediation and serial mediation effects were not significant. It was concluded that patient satisfaction was the primary mechanism connecting healthcare service experience and physician–patient communication with patient loyalty.
Pengaruh Harga dan Kepercayaan Terhadap Brand Image Klinik Pratama ST. Agustinus Fatubenao Nusa Tenggara Timur Sherlyn Puspitasari; A. Rohendi; Rian Andriani
Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah Vol 10 No 2 (2025)
Publisher : Universitas Muhammadiyah Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30651/jms.v10i2.26064

Abstract

Price plays a significant role in attracting consumers to repeatedly visit a healthcare clinic. Consumer trust in the services provided by healthcare professionals encourages them to return to the clinic. This, in turn, can enhance the clinic's Brand Image. St. Agustinus Fatubenao Primary Clinic in East Nusa Tenggara is one of the clinics in a remote area with a relatively low Brand Image, and it is facing increasing competition from other clinics in the area. The objective of this research is to examine the impact of price on Brand Image, the impact of trust on Brand Image, and the simultaneous effect of price and trust on Brand Image. The research population consists of all consumers who have used the services at St. Agustinus Fatubenao Primary Clinic in East Nusa Tenggara within the last year. The sampling technique used is purposive sampling with a sample size of 90 individuals. This research adopts a quantitative approach with a correlational research design. The research instrument is a questionnaire using a Likert scale, and quantitative data analysis is performed using IBM SPSS 20 software. The research findings show that price and trust have a combined effect on Brand Image of 60.3%, while the remaining 39.7% is influenced by other variables or factors that are not comprehensively covered in the study.
Pengaruh Stabilitas Sistem EMR, Kualitas Informasi, Dukungan Teknis IT, dan Efisiensi Sistem terhadap Produktivitas Pelayanan Rawat Jalan di Rumah Sakit Universitas Islam Indonesia Yogyakarta Muhammad Pringgo Arifianto; Rian Andriani; Achmad Dheni Suwardhani
Projemen UNIPA Vol 13 No 3 (2026): September : Jurnal Projemen UNIPA
Publisher : Universitas Nusa Nipa Maumere

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59603/projemen.v13i3.1544

Abstract

Abstract:The implementation of Electronic Medical Records (EMR) has become an essential component of digital transformation in healthcare services aimed at improving service productivity through effective health information management. This study aims to analyze the effects of EMR system stability, information quality, Information Technology (IT) technical support, and system efficiency on outpatient service productivity at Universitas Islam Indonesia Hospital, Yogyakarta. The study employed a quantitative approach with an explanatory research design and a cross-sectional approach, involving 113 respondents selected through probability sampling with a proportionate stratified random sampling technique based on the Slovin formula. Data were collected using a five-point Likert-scale questionnaire and analyzed using multiple linear regression with IBM SPSS Statistics version 26. The results show that EMR system stability (B = 0.216; t = 4.554; Sig. = 0.000), information quality (B = 0.333; t = 7.211; Sig. = 0.000), IT technical support (B = 0.219; t = 4.640; Sig. = 0.000), and system efficiency (B = 0.250; t = 5.477; Sig. = 0.000) each have a positive and significant effect on outpatient service productivity. Simultaneously, the four variables have a significant effect (F = 367.962; Sig. = 0.000) with an R Square value of 0.931, indicating that 93.1% of the variance in outpatient service productivity is explained by the four variables, while 6.9% is influenced by other factors outside the model. Information quality is the most dominant contributing variable. This study concludes that system stability, information quality, IT technical support, and system efficiency are important factors that need to be managed in an integrated manner to improve EMR-based outpatient service productivity. Keywords: Electronic Medical Record (EMR);  Information Quality;  Service Productivity; System Efficiency;   T Technical Support. 
Co-Authors A. Rohendi Achmad Dheni Suwardhani Ade Mubarok Ahmad Yassir Aldi Situngkir Situngkir Alicia Dipta Pranudia Andra Kurnianto Andreuw Sunarjo Angki Wibisono Asriansyah Asriansyah Ayu Saraswati Apsari Bambang Sukajie Bambang Sukajie Betharlitha Maharlika Budi Santoso Chairil M Noor Cokorda Gede Bagus Pradnyana Sanjaya Cut Irna Rerianta Dadang Kusnadi Dasrun Hidayat Deni Hermansyah Dewi Rosenni Sijabat Diah Ika Hastari Diana Febi Safiya Disman Disman Disman Disman Dominiques Reggy Marfilan Eeng Ahman, Eeng Elsa Indah Suryani Erliany Syaodih Fahmi Jahidah Islamy Fanny Agustina Hidayat Fanny Agustina Hidayat Fanny Fardiyani Feronica Melinda Muskitta Fransiska Sabu Kopong Gema Putra Bangsa H.A. Rohendi I Gede Pramana Yogi Angestu I Made Kawiyasa I Wayan Tunjung Ign. Wiseto P. Agung Imam Sudirman Jemi Angga Ruhiat Jessica Yosalinata Kahar Mulyani Kartika Dewi Kristian Ismail Lena Lena Lia Nuramalia Maria Theresia Pinsasia Maxsi Ary Maxsi Ary Mayang Wulandari Meliani Fransiska Andita Mochammad Sukrisno Mardiyanto Mubaraq Juli Saputra Muhammad Chairul Muhammad Pringgo Arifianto Muhammad Qaisha Arbey Nadira Aqilla Adzra Najip Hendra S Parino Nandang Komara Ni Putu Selly Octaviani Wahyudi Nico Nico Nisfi Ruwaidah Zahro Oke Andikarya Panggita Tria Oktaviani Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Qonita Isnu Nabila R Oke Andikarya Reni Arumsari Rinawati Rinawati Rinawati Rinawati Rinawati Rinawati Rinawati Risa Qohardita Risris Nurjaman Rita Zahara Rizki Adriansyah Rubini Rizki Adriansyah Rubini Rohendi Saparingga Dasti Putri Sherlyn Puspitasari Silvia Sudjadi Sri Ramadani Sukajie, Bambang Syarifuddin , Didin Tresna Budiarti Veranita, Mira Wahyuddin Bagenda Wahyuddin Bagenda Widya Oryzanto Willma Fauzzia Wiseto P. Agung Yani Restiani Widjaya Yen Efawati Yuga Friatna Yuniati Lestari Zahrotunnisa Arizky Zakiyatun Murtafi'ah Hamzah