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All Journal JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Jurnal Kesehatan Komunitas Jurnal Ilmu Kedokteran dan Kesehatan Jurnal Keperawatan dan Fisioterapi (JKF) Jurnal Kesmas dan Gizi (JKG) Journal of Health Science and Physiotherapy Jurnal Kesmas Prima Indonesia Jurnal Pembelajaran dan Biologi Nukleus PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Prima Medika Sains Jurnal Biogenerasi Bali Tourism Journal Jurnal Kesmas Asclepius Jurnal Kesehatan Tambusai Idea Pengabdian Masyarakat Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) An Idea Health Journal Journal of Health Quality Development (JHQD) Public Health and Safety International Journal (PHASIJ) Aceh Sanitation Journal (ASjo) Madani: Multidisciplinary Scientific Journal MEDALION JOURNAL: Medical Research, Nursing, Health and Midwife Participation
Perry Boy Chandra Siahaan
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Faktor-Faktor Yang Mempengaruhi Kepuasan Pasien Terhadap Layanan Jaminan Kesehatan Nasional Di Ruang Rawat Inap Puskesmas Bagan Batu Tahun 2022 Sitorus, Junaita Lambuena Br; Chandra, Perry Boy; Simangunsong, Pahala Maringan J
JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Vol 9, No 2 (2023): Oktober 2023
Publisher : Universitas Ubudiyah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33143/jhtm.v9i2.3316

Abstract

Kepuasan pasien adalah harapan pasien yang dihasilkan dari kegiatan tenaga kesehatan sebagai akibat pemberian pelayanan kesehatan selama berinteraksi dengan pasien dalam upaya memberikan pelayanan. Pemenuhan kepuasan pasien terhadap layanan Jaminan Kesehatan Nasional di Ruang Rawat Inap Puskesmas bagan batu merupakah hal yang penting. Tujuan penelitian ini adalah untuk mengetahui variabel-variabel yang mempengaruhi kepuasan pasien terhadap pelayanan Jaminan Kesehatan Nasional yang diberikan di ruang rawat inap Puskesmas Bagan Batu. Penelitian ini menggunakan metodologi analitik cross-sectional dan dengan strategi pengambilan sampel stratified random sampling dengan jumlah responden 92 orang. Peneliti menggunakan analisis univariat dan bivariat dengan uji chi square untuk analisis data. Temuan penelitian ini menunjukkan (1) Terdapat hubungan yang signifikan antara kepuasan pasien berdasarkan kehandalan dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan P-Value (0,0366) < 0,05. (2) Terdapat hubungan yang signifikan antara kepuasan pasien berdasarkan daya tanggap dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan P-Value (0,0058) < 0,05. (3) Tidak terdsapat hubungan yang signifikan antara kepuasan pasien berdasarkan bukti fisik dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan P-Value (0,92) > 0,05. (4) Terdapat hubungan yang signifikan antara kepuasan pasien berdasarkan empaty dengan tingkat kepentingan dan tingkat kepuasan di Puskesmas Bagan Batu dengan PValue (0,0059) < 0,05. Berdasarkan hal tersebut diatas maka Puskesmas Bagan Batu diharapkan lebih memperhatikan pelayanan yang ditawarkan untuk mencapai tingkat kepuasan pasien yang lebih maksimal.Kata kunci: Kepuasan Pasien, JKN, PuskesmasPatient satisfaction is the patient's expectations resulting from the activities of health workers as a result of providing health services while interacting with patients in an effort to provide services. Fulfillment of patient satisfaction with the National Health Insurance service in the Inpatient Room of the Bagan Batu Health Center is an important thing. The purpose of this study was to determine the variables that affect patient satisfaction with the National Health Insurance services provided in the inpatient ward of the Bagan Batu Health Center. This study used a cross-sectional analytic methodology and a stratified random sampling strategy with 92 respondents. The researcher used univariate and bivariate analysis with chi square test for data analysis. The findings of this study indicate (1) There is a significant relationship between patient satisfaction based on reliability with the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.0366) <0.05. (2) There is a significant relationship between patient satisfaction based on responsiveness with the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.0058) <0.05. (3) There is no significant relationship between patient satisfaction based on physical evidence and the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.92) > 0.05. (4) There is a significant relationship between patient satisfaction based on empathy with the level of importance and satisfaction level at the Bagan Batu Health Center with P-Value (0.0059) <0.05. Based on the above, the Bagan Batu Health Center is expected to pay more attention to the services offered to achieve a maximum level of patient satisfaction.Keywords: Patient Satisfaction, JKN, Puskesmas
THE EFFECT OF SERVICE QUALITY AT CND MEULABOH HOSPITAL ON THE SATISFACTION LEVEL OF INPATIENTS PARTICIPATING IN JKN 2024 Shazia Putri Hazima; Safrizal; Teungku Nih Farisni; Perry Boy Chandra Siahaan; Maiza Duana
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 2 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i2.1847

Abstract

The influence of service quality on the satisfaction of inpatients participating in National Health Insurance (JKN) is very important to explain. Community demands for quality health services are increasing. Therefore, RSUD must improve the quality of services provided, including dimensions’ tangible, reliability, responsiveness, assurance, and empathy. This study aims to analyze the influence of service quality on the level of satisfaction of inpatients participating in National Health Insurance (JKN) at Cut Nyak Dhien Hospital, Meulaboh. This research used a cross-sectional design with a quantitative approach, data collection techniques via questionnaires, with a population of 7,839 and a sample of 106 inpatient respondents. The research results show that service quality has an important role in determining patient satisfaction. The results of multiple linear regression tests show that service quality simultaneously influences patient satisfaction, with a coefficient of determination of 33.2%. Good service quality can increase patient satisfaction, while poor service quality can reduce patient satisfaction. The results of this research can be used as consideration to improve the quality of service at Cut Nyak Dhien Hospital, Meulaboh and increase the satisfaction of inpatients who are JKN participants.
Co-Authors Abdul Wahab Andry Simanullang Atina Bara Mega Nawawi Buenita Buenita Buenita Sinurat Darimi, Darimi Darmawan Darmawan Dewi Novina Sukapiring, Dewi Novina Diah Ayu Souchi Dian Fera Duana, Maiza Eka Lolita Eliyanti Pakpahan Eka Lolita Eliyanti Pakpahan Elisa Christy Simanjuntak Eva Flourentina Kusumawardan Eva Flourentina Kusumawardani Eva Flourentina Kusumawardani Fadilah, Mardi Fadillah, Mardi Febriyanti Febriyanti Fikri Faidul Jihad Firman Firdauz Saputra Ginting, Rafael Ginting, Tarianna Grace Silvany Purba Gunarto Sinaga Hamidah Rizki Harefa, Linda Mawati Hartono Hartono Hiswani Hiswani Imanuel Sibero Is, Jun Musnadi Jun Musnadi Is Jun Musnaidi Is Khamsyah, Khamsyah Laila Apriani Hasanah Harahap Leni Rahayu Lisa Kristin Karolina Zendrato Zendrato Mafe Robbi Simanjuntak Mafe Robbi Simanjuntak Maiza Duana Manalu, Yosephin Putri C Mardi Fadillah Mardi Fadillah Margaretha Febrina Br Ginting Margaretha Febrina Ginting Mariana Natalie Bangun Masryna Siagian Meutia Paradhiba Meutia Paradhiba Milka Rositi Sianipar Muhammaf Iqbal Fahlevi N, Lili Eky Nursia Nasrianti Syam Nuraimah, Nuraimah Nurbaity Situmorang Nursia N, Lili Eky Nurul Wahyuni Onetusfifsi Putra P, Ridho Afriansyah Pahala J Simangunsong Panjaitan, Nia Adinda Marselina Putra, Onetusfifi Putranto Manalu Putri Yunita Pane Rahayu Lubis Rawizah, Rawizah Rihan Wirda Asdani Rimonda, Rubi Rismawati Rismawati Rizkia, Maylani Ummy RR. Ella Evrita Hestiandari Rubi Rimonda S, Buenita Safitri, Nina Safrizal Safrizal Safrizal Santy Deasy Siregar Shazia Putri Hazima Siagian, Masryna Simangunsong, Pahala Maringan J Siregar, Mawaddah Putri Arisma Siti Maisaroh Fitri Siregar Siti Maisyaroh Fitri Siregar Sitorus, Junaita Lambuena Br Sitorus, Junita Suharsih Susy Sriwahyuni Sylvira Rianda Tariana Ginting Teungku Nih Farisni Ungsi Maranatha Padang Victor Trismanjaya Hulu Wau, Herbert Wintah Wintah, Wintah Yuna Asima Ria Lumban Gaol Yuni Sartika Pratiwi Zakiyuddin Zakiyuddin, Zakiyuddin