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All Journal Jurnal Pendidikan Sosiologi dan Humaniora JURNAL LENTERA : Kajian Keagamaan, Keilmuan dan Teknologi Dinamisia: Jurnal Pengabdian Kepada Masyarakat JURNAL PENDIDIKAN TAMBUSAI Jurnal Politik dan Pemerintahan Daerah Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Abdi: Jurnal Pengabdian dan Pemberdayaan Masyarakat Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Darma Agung Jurnal Ecogen JESS (Journal of Education on Social Science) Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Jurnal Administrasi Pemerintahan Desa Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Arus Jurnal Sosial dan Humaniora Jurnal Ekonomika Dan Bisnis Abdi Jurnal Publikasi Publicness: Journal of Public Administration Studies Jurnal Pemberdayaan: Publikasi Hasil Pengabdian kepada Masyarakat (JPM ITTC ) Journal of Research and Publication Innovation Journal of Educational Management Research (JIMBE) Jurnal Relasi Publik Triwikrama: Jurnal Ilmu Sosial Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, Dan Sosial Humaniora Jurnal Media Akademik (JMA) Indonesian Journal of Education and Social Studies Jurnal Intelek Dan Cendikiawan Nusantara MAXIMAL Holistik Analisis Nexus Jurnal Intelek Insan Cendikia J-TRAP (Jurnal Teori dan Riset Administrasi Publik) AT-TAKLIM: Jurnal Pendidikan Multidisiplin
Syafril, Rizki
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Upaya Lembaga Penyiaran Publik (LPP) RRI Padang untuk Meningkatkan Kesadaran Masyarakat Melalui Pemanfaatan Media Sosial Wati, Erna; Fitri, Nur Asyah Adelia; Syafril, Rizki
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 1 No 6 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v1i6.88

Abstract

Radio is a mass communication medium that is closely related to the needs of society and can provide various information, entertainment, education, etc. The presence of the Internet has changed people's behavior patterns and RRI Padang has begun to trace developments in digital technology. RRI Padang strives to improve the quality of its broadcast programs, especially to stimulate public interest in social media. Background The aim of this research is to describe RRI Padang's efforts to increase public awareness through social media. This research is described using a qualitative approach using primary and secondary data. Interviews, observation, and documentation were used as data collection methods in this research. The data analysis technique used in this research is descriptive analysis using reduction, representation and inferential techniques. The results of this research are RRI Padang's efforts to increase public awareness through social media
Peranan dan Fungsii Ombudsman Ri Perwakilan Sumatera Barat dalam Mencegah Maladministrasi Hadijah, Awan; Puspita, Riri; Syafril, Rizki
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 1 No 6 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v1i6.151

Abstract

Maladministration is a problem that can threaten community welfare and the quality of public services. The Ombudsman of the Republic of Indonesia (RI) acts as an institution tasked with supervising public services and preventing maladministration. In the context of West Sumatra, the Indonesian Ombudsman Representative for West Sumatra has an important role in maintaining the integrity and accountability of a regional government. This article aims to analyze the role and function of the Indonesian Ombudsman Representative for West Sumatra in preventing maladministration. In this research study, researchers applied qualitative descriptive methods. And researchers collected data through interview methods with several sources. The findings of this research describe how the Indonesian Ombudsman Representative for West Sumatra carries out the role and function of preventing maladministration in the delivery of public services, based on the principles and standards in the Public Service Law.
Efektivitas Kinerja Lembaga Ombudsman RI Perwakilan Sumatera Barat dalam Menangani Maladministrasi Pelayanan Publik Najmy, Rain; Hudmi; Syafril, Rizki
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 1 No 6 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v1i6.157

Abstract

Reports about maladministration in Indonesia continue to increase. This caused the government to form an institution called the Ombudsman to receive and handle maladministration problems that often occur in the government. The main problem is how effectively the Indonesian Ombudsman Representative for West Sumatra handles the problem of maladministration of public services. Data collected through qualitative descriptive methods using observation, interviews and documentation. Primary and secondary data are the data sources used. The research results show that the Indonesian Ombudsman Representative for West Sumatra has fulfilled the four effectiveness criteria. Thus, this institution can be considered quite effective in handling public service maladministration according to procedures and continues to try to resolve maladministration complaints according to targets even though there are shortages in staff or employees.
Peran Ombudsman RI Perwakilan Sumatra Barat dalam Meningkatkan Pelayanan Publik di Sumatra Barat Sandra, Yarekha; Harits. M, Abdul; Syafril, Rizki
Jurnal Ilmu Manajemen, Bisnis dan Ekonomi Vol 1 No 6 (2024)
Publisher : PT Maju Malaqbi Makkarana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59971/jimbe.v1i6.159

Abstract

The Ombudsman is an institution that plays an important role in supervising public services and enforcing administrative ethics in various countries. The main objective of the ombudsman is to ensure that citizens' rights are protected from acts of maladministration or abuse of power by government agencies or other public bodies. This institution functions as an intermediary between the community and the government, receiving and following up on public complaints regarding inadequate public services. An effective ombudsman role can increase accountability and transparency in government, improve the quality of public services, and strengthen public trust in public institutions. In the modern era, ombudsmen also play a role in human rights advocacy, consumer protection, and dealing with integrity and anti-corruption issues, making them a vital component in good and democratic governance structures.
Eksistensi Ombudsman RI Perwakilan Sumatera Barat dalam Pencegahan Maladministrasi Sebagai Bentuk Pengawasan Terhadap Penyelenggaraan Pelayanan Publik Hergiansyah Hergiansyah; Syafirman Syafirman; Rizki Syafril
Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial Humaniora Vol. 2 No. 3 (2024): Agustus : Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial Humaniora
Publisher : Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/atmosfer.v2i3.881

Abstract

To carry out public services and all activities carried out by state administrators, a state institution is needed that functions and is tasked with supervising the running of public services and state administrators. All forms of complaints and aspirations complained by citizens were all accommodated so that a state ombudsman institution was formed. The Ombudsman of the Republic of Indonesia itself is a state institution that oversees the implementation of public services and maladministration is included in its authority. Supervision is carried out including those carried out by BUMN, BUMD, State-Owned Legal Entities, and private bodies or individuals whose task is to carry out certain public services, all or part of whose funds come from the APBN/APBD. The data that has been obtained comes from a literature review which is then analyzed using content analysis techniques. Human behavior can be studied indirectly by researchers by observing interactions through various media sourced from online news, newspapers, textbooks, journals, and various other types of communication that can be analyzed.
Fungsi Media Lembaga Penyiaran Publik (LPP) Radio Republik Indonesia (RRI) Padang Dalam Mengedukasi Masyarakat Gabriella Afriza Ayu; Septria Andika; Rizki Syafril
Atmosfer: Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial Humaniora Vol. 2 No. 3 (2024): Agustus : Jurnal Pendidikan, Bahasa, Sastra, Seni, Budaya, dan Sosial Humaniora
Publisher : Universitas Palangka Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59024/atmosfer.v2i3.890

Abstract

Public Broadcasting Institution (LPP) Radio Republik Indonesia (RRI) is one of the oldest broadcasting institutions in Indonesia which functions as national radio media. Radio Republik Indonesia (RRI) has a central role in providing information, entertainment for the community and education for the community. In the process of social communication, the ideal role of radio as a public medium is to accommodate as many needs and interests of its listeners as possible. Radio media has a very important role in providing education to the public. This article aims to determine the function of the Radio Republik Indonesia (RRI) Padang Public Delivery Institution (LPP) media in educating the public. This research uses an interview method with several sources. The results of this research explain the function of the Radio Republik Indonesia (RRI) Padang Public Delivery Institute (LPP) media in educating the public.
Optimalization of the Nagari Owned Enterprise Program (BUMNag) Mitra Mandiri in Developing the Potential of Nagari Sungai Pua Agam Regency Nadya; Rizki Syafril
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 7 No 2 (2023): Santhet : Jurnal Sejarah, Pendidikan dan Humaniora
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v7i2.3039

Abstract

Badan Usaha Milik Nagari Mitra Mandiri Sungai Pua is a business entity established in order to utilize the wealth of Nagari Sungai Pua which has the potential to be developed. Through its program, BUMNag is expected to be maximized in operating it and will be able to benefit the people of Nagari Sungai Pua. This study aims to determine the optimization of the Sungai Pua Nagari "Mitra Mandiri" Owned Enterprise program in developing the potential of Nagari Sungai Pua.. The method in this study uses descriptive qualitative research methods. The research was conducted at the Nagari Owned Business Entity Sungai Pua Agam Regency with the selection of informants using purposive sampling technique. Data validity testing techniques using source and method triangulation techniques. This research was conducted using Siringoringo's optimization theory with indicators of goals, alternative decisions and limited resources. The results showed that the optimization of the Nagari Mitra Mandiri Sungai Pua Owned Business entity program was not optimal. This can be seen from Siringoringo's optimization indicators that alternative decisions have not run optimally and several indicators on limited resources are still an obstacle in the implementation of BUMNag programs. This article also describes the causes, ways that can be done, and future plans that can be done as an alternative in optimizing the program of the Nagari Owned Entity "Mitra Mandiri" Sungai Pua, Agam Regency.
The Role Of The Community And Village Empowerment Office Of West Sumatra Province In Increasing The Capacity Of BUMnag Management : Peran Dinas Pemberdayaan Masyarakat Dan Desa Provinsi Sumatera Barat Dalam Peningkatan Kapasitas Pengurus BUMnag Bonavidiawati Zebua; Rizki Syafril
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 8 No 1 (2024): Santhet : Jurnal Sejarah, Pendidikan, dan Humaniora
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v8i1.3355

Abstract

This research aims to determine role West Sumatra Province Community and Village Empowerment Service in increasing the capacity administrators of village/Nagari-owned enterprises. This research was conducted using qualitative approach with descriptive methods. The results research concluded role Department of Empowerment and Community and Villages West Sumatra Province was to provide guidance and guidance to BUM Desa/Nagari. The activities carried out by PMD Service include carrying out coaching, technical guidance, socialization, data collection, supervision and monitoring in terms coaching for Village/Nagari BUMs as well as means of collaboration with third parties in supporting the development of Village/Nagari BUMs. Collaboration with 3rd parties The PMD Department collaborates with universities, for Village/Nagari BUM administrators who wish to continue their educational studies, campus will provide a 30% discount on tuition fees at Taman Siswa University and 25% at Darma Andalas University. There internship/KKN activities in cooperative studies at the Village/Nagari BUM office. In collaboration with Bank Nagari, there will be outreach to the directors of BUM Desa/Nagari regarding the provision of BUM Desa/Nagari business capital credit loans by Bank Nagari. Apart from that, the PMD Service also carries out assessments and appreciation in form of prizes for the best Village/Nagari BUMs every year as encouragement and motivation for Village/Nagari BUMs in West Sumatra. In increasing the capacity of Village/Nagari BUM administrators, there several obstacles or barriers to the PMD Service, including: lack of budget, so that the PMD Service limited in providing guidance and monitoring for Village/Nagari BUMs.
Evaluation of the Oca Chatbot System as a Customer Complaint Service of PT Telkom Witel West Sumatra angelina, Tamara; Rizki Syafril
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 9 No 5 (2025): SANTHET: (JURNAL SEJARAH, PENDIDIKAN DAN HUMANIORA) 
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v9i5.6339

Abstract

This study examines the evaluation of the Online Customer Assistant (OCA) chatbot as a customer complaint service at PT Telkom Indonesia, particularly for IndiHome users at Plasa Witel Sumbar, Padang. The implementation of this digital service was intended to enhance accessibility, reduce customer queues, and streamline complaint handling. However, several challenges remain, including the chatbot’s limited ability to resolve complex technical issues, reliance on standardized responses, and the continued need for manual follow-up by technicians or Telkomsel Grapari partners. This research aims to assess the effectiveness of OCA using William N. Dunn’s six indicators of policy evaluation: effectiveness, efficiency, adequacy, equity, responsiveness, and appropriateness. A qualitative descriptive approach was applied, with data collected through observation, interviews with customers, Telkom staff, the Plasa Witel manager, and Grapari technicians, as well as document analysis. Informants were selected using purposive sampling, while data validity was tested through source triangulation and analyzed using Miles, Huberman, and Saldana’s (2014) model. The findings reveal that the OCA chatbot contributes positively to digital service transformation by improving cost efficiency, providing equal access, and filtering customer data before escalation. Nevertheless, its effectiveness is limited, as most technical complaints still require human intervention. The novelty of this study lies in its comprehensive evaluation of chatbot services in the context of public digital service transformation, highlighting the importance of integrating automated systems with human support. Continuous improvements in accuracy, consistency of standard operating procedures, and stronger integration with technical teams are necessary to optimize OCA’s role as a reliable, efficient, and inclusive complaint-handling service.
Evaluation of the Management of the Padang City Tourism Office Website in Promoting Tourism in Padang City: Evaluasi Tata Kelola Website Dinas Pariwisata Kota Padang Dalam Promosi Wisata Kota Padang chessy anha; Rizki Syafril
Santhet: (Jurnal Sejarah, Pendidikan Dan Humaniora) Vol 9 No 5 (2025): SANTHET: (JURNAL SEJARAH, PENDIDIKAN DAN HUMANIORA) 
Publisher : Proram studi pendidikan Sejarah Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/santhet.v9i5.6467

Abstract

This study aims to evaluate the governance of the website pariwisata.padang.go.id as a medium for tourism promotion by the Padang City Tourism Office. The background of this study stems from the phenomenon of low utilization of the website by the community and tourists, even though it has been developed as part of the implementation of e-government policies. This study uses a qualitative method with a descriptive approach, as well as the CIPP (Context, Input, Process, Product) evaluation theory proposed by Daniel L. Stufflebeam (1966) as the analytical framework. Data was obtained through in-depth interviews with the Tourism Office, marketing staff, and the public or tourist visitors. The results of the study show that the website was created as a digital promotional tool, but its management is not yet optimal. The main factors that hinder this are the limited number of human resources competent in the field of information technology, the absence of a special team and training, a lack of budget, and a lack of updates and socialization to the public. Therefore, it can be concluded that the website pariwisata.padang.go.id has not functioned optimally as a tourism promotion medium and requires comprehensive improvements in terms of management, content, and publication strategy.
Co-Authors Adella Dwi Rinanta Adil Mubarak Afzal Rahman Agel Efendi Ahmad Lutfi Aimi, Nurul Aksel April Yanda Aldri Frinaldi Alfado Genta Rahmadhan Alfikri Imam Badawi Alfin Oktary Alia Azmi Ananda Maha Putri Angel Tri Anjani angelina, Tamara Anggun Natasya Anisa, Epiandri Annisa Annisa Annisa, Tsurayya Annur, Raudhatul Natasya Apriyana Rahayu Aqila Zakira Arbi Mardiansyah Artha Dini Akmal Artha Dini Akmal Asrizal Athifah Syaidah Aulia, Nanda Az Zahra, Syakira Aziza Ramayanti Bintang Pratama Putra Bonavidiawati Zebua Boni Saputra Brilliani, Shania Dwi Bunga Febrilla Putri Bunga Frenandes chessy anha Chres Dian Veronika Zalukhu Clara Auliana Daniel Arief Hendrawan Deanova, Cindy Mailiza Dessi Susanti Deti Rahmah Hidayati dija, Azzira Caesa Dwi Purnomo Efendi, Irwen Efrina, Rika Elga Frichila Yalsika erna wati Ernawati Ernawati Fadhilla, Muthia Fahira Syailindri Faizah Laila Hanum Farhan Mursyid Febi Setiawan, Rayhan Fitri, Nur Asyah Adelia Gabriella Afriza Ayu Ghina Yulida Putri Hadijah, Awan Handri, Ravi Harits. M, Abdul Hergiansyah Hergiansyah Hidayatul Fajri Hudmi Iip Permana Ilham Zet, Isratul Imam, Muhammad Surya Iqbal Mayly Bahri Iqbal Syafira Ebsyar Irwan Hamdi Izuya Khairani Islamy Jefri Andika Jeni, Rima Hayatul Karjuni Dt Maani Khairunnisa Eviyana Latifa Hannum Siregar Lince Magriasti Luthfi Fakhruzi M. Owen Alpino Mardiansyah, Arbi Marina, Silvia Marta Poli Zulva Maya Fajri Aini Meliza Aulia Putri Mentari Ritonga Miftahul Jannah Monica Tiara Muhammad Habibi Munawarah, Dianatul Nadya Najmy, Rain Netrius, Viona Gemila Nila Wahyuni Nita Sofia Nora Eka Putri Novrita, Sri Zulfia Nurliansyah, Vira Nurul Zahra Andini Oni Oktavia Over Nurhasanah Pepy Arianti Pramutia Nazyul, Beta Pretty Novita Zai Puspita, Riri Putri Maisuri Putri, Mutia Nabilla Putri, Piza Angelia Putri, Syahrunisya Salsabila Rahmadhani, Ismi Rahmadini, Suci Rahmadya Aydini Rahmat Rafif Ramdani, Rezka Ratih Jefia Regina Defitri Resmi Ririn Rezika, Mutiara Rezza Seprina Rika Efrina Rini Azuri Rival Muhamadani Rosa Afriyani Safira Dinna Armadan Sandra, Yarekha Sania Novella Asri Saniyyah Aulia Azzahra Septria Andika Setiawan, M. Fadhil Shabira Ramadhani Shakira, Stellina Sofya, Rani Sri Ayu Novriawati Syafirman Syafirman Syifa Sabilillah Tri Kurniawati Vanny Vadilla Mendra Vionanda Aliza Putri Vira Farisa Risman Wilda Handayani Yarsi Dafrianita Yoga Pratama Yola Nurfadhila Yulfa, Arie Yulia Hanoselina Yulvia Chrisdiana Yurian, Raid Dzaki Zahra Ayuni Yasmin Zaky Almer Rizal