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All Journal Jurnal Media Infotama Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Jurnal Informatika dan Teknik Elektro Terapan Scientific Journal of Informatics CESS (Journal of Computer Engineering, System and Science) Riau Journal of Computer Science International Journal of Artificial Intelligence Research JIKO (Jurnal Informatika dan Komputer) INOVTEK Polbeng - Seri Informatika Pendas : Jurnah Ilmiah Pendidikan Dasar MATRIK : Jurnal Manajemen, Teknik Informatika, dan Rekayasa Komputer JURNAL PENDIDIKAN TAMBUSAI JOURNAL OF SCIENCE AND SOCIAL RESEARCH MIND (Multimedia Artificial Intelligent Networking Database) Journal JSAI (Journal Scientific and Applied Informatics) JATI (Jurnal Mahasiswa Teknik Informatika) Jurnal Tekinkom (Teknik Informasi dan Komputer) Indonesian Journal of Electrical Engineering and Computer Science IJIIS: International Journal of Informatics and Information Systems Journal of Computer System and Informatics (JoSYC) JINAV: Journal of Information and Visualization Journal of Applied Data Sciences JUDIMAS (Jurnal Inovasi Pengabdian Kepada Masyarakat) Journal of Applied Computer Science and Technology (JACOST) Jurnal Teknologi Sistem Informasi dan Sistem Komputer TGD Indonesian Journal of Economy, Business, Entrepreneuship and Finance (IJEBEF) International Journal for Applied Information Management Journal Corner of Education, Linguistics, and Literature JUSTIN (Jurnal Sistem dan Teknologi Informasi) ProBisnis : Jurnal Manajemen Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Ilmiah Pendidikan Dasar (JIPDAS) JOURNAL OF ICT APLICATIONS AND SYSTEM Innovative: Journal Of Social Science Research Neraca Manajemen, Akuntansi, dan Ekonomi Cendikia Pendidikan Jurnal Media Akademik (JMA) Bhinneka Multidisiplin Journal Jurnal Manajemen Kewirausahaan dan Teknologi Journal of Digital Market and Digital Currency Journal of Current Research in Blockchain
B. Herawan Hayadi
Universitas Bina Bangsa
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : International Journal of Artificial Intelligence Research

 1 
The Development of ITSM Research in Indonesia: A Systematic Literature Review Hayadi, B.Herawan; Sukmana, Husni Teja; Shafiera, Eghar; Kim, Jin-Mook
International Journal of Artificial Intelligence Research Vol 5, No 2 (2021): December 2021
Publisher : Universitas Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (631.666 KB) | DOI: 10.29099/ijair.v5i2.233

Abstract

IT Service Management (ITSM) is a framework used to support businesses by increasing IT service quality. Several studies have tried to examine the development of ITSM based on their respective interests. However, the development of ITSM in Indonesia has not been widely studied, such as the types of research that are most often investigated, what domains are often researched, the areas and types of companies being studied. The things above are the main objectives of this research. The method used in capturing data, screening, and analysis is the systematic literature review method. There are many findings obtained from this research. One of them is the domination of the service operation research area (45%) among other areas. Meanwhile, applied research had been researched quite consistently over the last five years. From these results,  it can be noticed that a deeper understanding of the synchronization between business and IT is needed. This is in accordance with the objectives of ITSM implementation so that future research is expected to provide balance in other areas, such as service strategy, design, transition, operation, and continuous service improvement.
Co-Authors -, Basorudin Abdi Rahim Damanik Adyanata Lubis agung setiawan Agus Perdana Windarto Agustina Akhmad Zulkifli Alvin, Muhammad Ambarsari, Yuke Amsanah Aramiko Kayanie Nenden Atryana Arifin, Rita Wahyu Arman Basri Asep Supriyanto Asyahri Hadi Nasyuha Atikah Atikah Bachtiar, Marsellinus Bayu Kusuma Budi Yanto Budi Yanto, Budi Budiarto, Mukti Cindy Paramitha Dahliyusmanto, Dahliyusmanto Damanik, Abdi Rahim David Setaiwan Dede Nurhasanah Devi Delawati Didik Setiyadi Dwi ASTUTI Dwiastuti, Dwiastuti Edi Roseno Eko Priyanto El Emary, Ibrahiem M. M. Engkos Kosasih Enny Widawati Erna Armita, NST Erni Rouza, Erni fatimah Fatimah Franciska, Yuni Furtasan Ali Yusuf Halabi, Ahmad Handayani, Meli Hartono Hartono Hayatul Masquroh Henderi . Hendrawati, Tuti Heni Pujiastuti Herlina Latipa Sari Hermawansyah, Hermawansyah Husni Teja Sukmana I Gede Iwan Sudipa Ichsan Firmansyah Ihlas Ahmad Subarkah Ilham Arifin Irawati Irawati ISKANDAR JAKA KUSUMA Jaka Kusuma Jaka Tirta Samudra Jaka Tirta Samudra Jufri -, Jufri Jufri Jufri Juhriah Juhriah, Juhriah Junaesih, R. Karina Andriani Kasman Rukun Kelvin Leonardi Kohsasih Khodijah Hulliyah Kim, Jin-Mook Luth Fimawahib M Haidar Husein Mahdi, Ahmad Mahdiyah Masquroh, Hayatul Muadifah, Muadifah muflihah muflihah Muhammad Sadikin Mulyadi, Dadi Mursyid Irfan Musadad Musadad Mutoharoh Mutoharoh, Mutoharoh Ningsih, Rini Ratna Ningsih Novendra Adisaputra Sinaga Ovi Sakti Cahyaningtyas P. Eko Prasetyo P.P.P.A.N.W Fikrul Ilmi R.H. Zer Padeli Padeli Pardede, Doughlas Prasiwiningrum, Elyandri Pratama, Gelard Untirtha Pratama, Rinanda Rizki Puji Sari Ramadhan Putri, Nova Amelia R.H. Zer, P.P.P.A.N.W Fikrul Ilmi Rahmulyana, Anjar Raman Raman Raman, Raman Riandini, Meisarah RIKA ROSNELLY Rika Rosnelly Rinanda Rizki Pratama Rindi Genesa Hatika Rizky Ema Wulansari Rohim, Rouf Rubianto Rudi Gunawan Ryan Pratiwa Putra Saepudin Saepudin Safril Safril Sartika Mandasari Sepriyanti, Sepriyanti Shafiera, Eghar Siregar, Pariang Sonang Sofiana, Sofa sono, Aji Sudar Suheti, Suheti Suirat, Suirat Sumiyati SUMIYATI SUMIYATI Sutiawati, Iis Suwarni Suwarni Swastika, Rulin Tambunan, Fazli Nugraha Teddy Surya Gunawan Toyibah, Toyibah Tutut Herawan Uniba, Muadifah Utomo, Ahmar Dwi Wahdi, Adi Wanayumini Wijaya, Rehan Surya Wiwik Handayani Wiwik Novianawati Yuke Ambarsari Yuni Franciska Tarigan Yuningsih, Yuyun Yustiva, Fitriyatul Zakarias Situmorang