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Universitas Islam Riau
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Journal : JURNAL USM LAW REVIEW

 1 
Kehadiran Aplikasi Portal Perlindungan Konsumen di Sektor Jasa Keuangan Kurniasih, Esy; Admiral, Admiral; Fudika, Moza Dela
JURNAL USM LAW REVIEW Vol. 7 No. 1 (2024): APRIL
Publisher : Universitas Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26623/julr.v7i1.8726

Abstract

This study primarily aims to identify the consumer protection portal application based on POJK RI No. 31 /Pojk.07/2020 and, secondary, how the Financial Services Authority may settle consumer disputes and safeguard customers in the financial services industry. The need for this research is urgent since it is the first to address consumer protection in the financial services industry, consumer protection portal applications, and Financial Services Authority consumer dispute resolution. The normative juridical technique is the research methodology used in this study. The explanation above leads one to conclude that Law No. 21 of 2011 establishing the Financial Services Authority's mission is why the consumer protection portal application is available. In the financial services industry, disputes are settled either out-of-court or via the Financial Services Institution first if a settlement cannot be achieved. The recommendations state that, because APPK is still used generically, an upgrade to the system is required to maximize the application of legal protection through the principles of information openness and transparency.   Tujuan dari penelitian ini adalah untuk mempelajari bagaimana portal perlindungan konsumen digunakan sesuai dengan POJK RI No. 31 /Pojk.07/2020, dan bagaimana perlindungan konsumen di Sektor Jasa Keuangan dan Penyelesaian Sengketa Konsumen Oleh Otoritas Jasa Keuangan. Penelitian ini sangat penting karena penelitian sebelumnya belum membahas topik ini. Penelitian ini menggunakan yuridis normatif. Adapun kesimpulan dari diskusi di atas, undang-undang No. 21 tahun 2011 tentang Otoritas Jasa Keuangan memungkinkan portal perlindungan konsumen. Jika sengketa di sektor jasa keuangan tidak diselesaikan melalui Lembaga Jasa Keuangan, mereka akan dilanjutkan dengan penyelesaian di pengadilan atau di luar pengadilan. Rekomendasi mengenai praktik APPK masih banyak digunakan, dan sistem harus diperbarui untuk memaksimalkan penerapan perlindungan hukum melalui prinsip keterbukaan dan transparansi informasi. 
Co-Authors Adinda, Fadhel Arjuna Afriani, Selvi Afrinald Rizhan Amin, Muhammad Nur Anak Agung Istri Agung Citrawati Andela, Jhori Aprinelita Aprinelita ARDIANSYAH ARDIANSYAH Ardiansyah Ardiansyah Arlina, Sri Arnailis Arnailis Asmara, Halmadi Chidir, Gusli Citrawati, A A I A Crystine, Ervana Deni Jaya Saputra DESI APRIANI, DESI Ediwar Ediwar Efendi Ibnu Susilo Efendi Ibnususilo Elizar Elizar, Elizar Esy Kurniasih Faishal Taufiqurrahman Fajriah, Nurul Febri Yulika Febrianto, Surizki Fernando, Anggi Firdaus Firdaus Firman Firman Halimah Abdul Manaf Hamzah , Rosyidi Hamzah Hamzah Hamzah, Rosyidi Hardi Hardi, Hardi Hartati, Ria Harviasantri, Selvi Heni Susanti, Heni Hero, Eko Hyeonsoo, Kim Iryanti, Ita Isnaini, Sri Wahyuni JAINURI, JAINURI Jaka Suwita Johan, Muhammad Kurniasih, Esy M.Azizi Baihaqi M.Musa, M.Musa Maisa Maisa, Maisa Melina, Monika Monika Melina Moza Dela Fudika, Moza Dela Muhammad Iqbal Muhammad Nur Amin Muhammad Taupik Nadira Hafidzah Naqiyya, Sofia Nindila, Fadhila Nurmalena, Nurmalena Oktarina, Thina Oktavianus Oktavianus Pauck, Mega Ardina Prasja, Teguh Rama Purwaningrum, Dwi Rafiloza, Rafiloza Rahmatika, Safara Fitri Raja Ria Yusnita Regita, Restiana Ridwan Arifin Rismahayani, Rismahayani Riyanto Riyanto Rosyidi Hamzah Santos, Jose Gama Sari, Lusiana Sari, Wina Diana Shilvirichiyanti, Shilvirichiyanti Silitonga, Nelson Stevanny, Vannesa Sudiyono, Rachma Nadhila Sudiyono, Rachma Nadila Suhartono, Bambang Sukriyah, Sukriyah Suparto Suparto Suparto Suparto Susilo, Efendi Ibnu Syafniati, Syafniati Syafrinaldi Syafrinaldi Syofia, Ninon Tiara, Beby Wahida Wahyuni WINANTI, WINANTI Wiriatma, Dodo Wiradana Woodward, John Yulia, Yayah Yuniarti, Angger Styo Yurnalis Yurnalis Zainal