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All Journal Media Kesehatan Masyarakat Indonesia Jurnal Kesehatan Masyarakat (IKESMA) Public Health of Indonesia Jurnal Mirai Management HIGIENE: Jurnal Kesehatan Lingkungan Window of Health : Jurnal Kesehatan Al-sihah: The Public Health Science Journal Jurnal Ekonomika Diagnosis: Jurnal Ilmiah Kesehatan Jurnal Ilmiah Permas: Jurnal Ilmiah STIKES Kendal Indonesian Journal of Global Health research Jurnal Promotif Preventif Jurnal Kesehatan Tambusai Window of Public Health Journal Jurnal Ekonomika Idea Pengabdian Masyarakat Proceedings of the International Conference on Nursing and Health Sciences Journal of Aafiyah Health Research (JAHR) Journal of Muslim Community Health (JMCH) Window of Midwifery Journal Jurnal Keperawatan Media Kesehatan Politeknik Kesehatan Makassar
Muhammad Ikhtiar
Peminatan Kesehatan Lingkungan, Fakultas Kesehatan Masyarakat, Universitas Muslim Indonesa
Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Jurnal Ekonomika

 1 
Patient Experience on Nursing Care and Patient Loyalty; A Lesson Learn from Regional Public Hospital in Indonesia Fitriani Mursyid; Muhammad Ikhtiar; Andi Rizki Amelia; Rezky Aulia Yusuf
Jurnal Ekonomika Vol 6 No 1 (2022): JURNAL EKONOMIKA - FEBRUARI
Publisher : Lembaga Layanan Pendidikan Tinggi (LLDIKTI) Wilayah IX - Sulawesi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37541/ekonomika.v6i1.688

Abstract

Patient experience has been identified as an important indication of healthcare quality, and accreditation authorities utilize it to assess hospital treatment. A high proportion of health caregivers are nurses. The services provided by nurses are significantly influential in the experience and satisfaction of patients. However, few studies in the developing settings were conducted to understand the types of relationship that exists between patient loyalty and patient experience. This study aims to describe the relationship between patient experience and patient loyalty at Majene Hospital. This is a cross-sectional study with a total respondence were 246 patients. The data was collected through interviews using a questionnaire. Analysis of the chi-square test data and the Pearson correlation test with the significance value of p < 0.05 was used, by SPSS 20. There is a significant relationship between patient experience and patient loyalty at the inpatient installation of Majene Hospital with (p-value <0.05). The results of the multivariate analysis obtained that the most significant relationship is the experience in post-hospital nursing transition with a significance value of 0.000 < 0.05 and a correlation value of 0.348. At the same time, the lowest correlation value is the experience on nurse communication, 0.212. There is a significant relationship between the six dimensions of patient experience on nursing care with patient loyalty. This research suggests further improving nurses' therapeutic communication through training in effective communication and responsiveness of staff and the health of the hospital environment, further improving the responsiveness of health workers, providing suggestion boxes, and following up on suggestions given by patients.
Co-Authors A. Rizki Amelia Abd. Gafur Abdul Gafur Adhe Sofyan Anas Agus Bintara Ahri, Reza Aril Aisyah Aisyah Alfina Baharuddin Alfina Baharuddin Alfiyah, Nilda Alfriana, A. Titien Amelia, Andi Rizki Ananda Putri, Nurul Andi Asrina Andi Emelda Andi Fitri Farwati Andi Multazam Andi Nurlinda Andi Rizki Amelia Andi Susilawaty, Andi Annisa Amalia Anzar, Reski Ayu AP, A. Rizki Amelia Aprilia, Suci Arman Arman Arman Arman Arman Arni Rizqiani Rusydi Asmawati Ahmad Asran, Asran Aswita Amir Ayu Puspitasari Ayu Puspitasari, Ayu Batara Lipu, Andi Varil Bintara, Agus Darliana Darwis Desy Trismayanti Dwi Fitri Ningsih Fachrin , Suharni A. Fachrin, Suharni a. Fadhilatul Jannah Tambipi Fatma Afrianty Gobel Fatma Afrianty Gobel Fatmah Afrianty Gobel Fatwa, M. Sullam Ferawati Ferawati Feri Feri Fitriani Mursyid Habo, Hasriwiani Haerana, Bs Titi Haeril Amir Haeruddin Haeruddin Haeruddin Haeruddin Haeruddin Hamzah, Wardiah Hardi Hardi, Hardi Harnia Harnia Harnia, Harnia Hartono, Rudy Harun, Rismayanti Hasanuddin Ishak Hasanuddin Ishak Haslina Haslinda Haslinda, Haslinda Hidayat Hidayat Hidayat Horax, Ronny Husaidah, Siti Husniar I Gusti Wayan Murjana Yasa Idris, Fairus Prihatin Ifka Daristi Ikhram Hardi S Imaduddin , Muh Fauzan Irmalasari, Fani Jais, Nurjhanna Jais Jumriani Arianti Kaimuddin Kaimuddin, Kaimuddin Latampung, Nursyachdewi Maisarah Basarang Mansur Sididi Mappau, Zrimurti Masriadi Masriadi, Masriadi Maudani, Andi Shaleha Maulidina, Putri Dwi Megantari, Sitti Hutami Muh. Khidri Alwi Muh. Pasca Rivaldi Muh. Rifo Rianto Muh. Saleh Jastam Muhammad Fachrul Saleh Muhammad Khidri Alwi Muhammad Saleh Muhammad Suharsono Muhammad Syadat Muthmainnah Muthmainnah Mutiara Abduh Muzhaffar, Andi Alif Nadya, Nur Namira Ilham Nasruddin Syam Nawir, Irma Nur Azizah Nur Fadhilah Rasyidi Nur Ulmy Mahmud Nurfadilah, Dewi Nurhaedar Jafar Nurjhanna Jais Nurmiati Muchlis Nurmisbahullah Nursyamsi Nursyamsi Nurul Alrahmi Nurul Ananda Putri Nurul Islamiyah Nurul Islamyah Nurul Ulfah Muttalib Nurul Ulfah Mutthalib Putra, Isharyadi Putri Tasmila Resky Rachman, Hamzah Hi Rahman Rahmasari, Ria Resky, Fauzan Resky, Fauzan Retno Ambrawati Reza Aril Ahri Reza Aril Ahri Reza Aril Ahri Riska Wahyuni Rismayanti Hasrum Riswan, Kanaya Alifia Ruslan La Ane, Ruslan S, Ikhram Hardi Sartika Septiani, Asny Septiyanti Sirajuddin Sitti Fatima Sitti Fatimah Sitti Hutami Megantari Sitti Patimah Sri Widyastuti Suci Aprilia Sudarman, Dirman Sudirman, Farah Zhafirah Suharni A. Fachrin Suharni A. Fachrin Suhermi Sumiaty SUNARTO Syahrul Basri Tenri Abeng, Andi Tias Nugraha, Ninik Trismayanti, Desy Ulfa Sulaeman Ummi Kalsum Nurais Ummu Saadah Amri Veithzal Rivai Zainal Wafiq Purnama Indah Yahya Thamrin Yayat, Hidayat YULIATI Yunus, Alma Awaliyah Yuridesi Nurani Putri Yusriani, Yusriani Yusuf, Rezky Aulia Zulfarhanah Andi Hamid Zulkifli Rahman, Zulkifli Zurriya, Junita Zurriyah, Junita