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Sri Indarti
Universitas Riau
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Journal : Jurnal Mantik

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The influence of employee competence and work environment on service quality Sutarmo, Sutarmo; Indarti, Sri; Malta, Malta
Jurnal Mantik Vol. 8 No. 1 (2024): May: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v8i1.5162

Abstract

The purpose of this study was to determine the effect of competence and work environment simultaneously on the quality of employee services at the Sabang City Port Authority Office. The type of research in this study is survey research, the research design used in this study is a correlational design to draw the influence between the independent variable (X) and the dependent variable (Y). The population in this study were all employees of the Sabang City Port Authority and Port Authority Office totaling 39 people, as well as being used as research samples. The results showed that the significance value (Sig) for the Competency variable was 0.628 and the calculated t value was 0.489 < t table (2.028) and the significance value (Sig) for the work environment variable was 0.257 and the calculated t value was -1.152 < t table (2.028). It can be concluded that there is no effect of competence and work environment on the quality of employee services at the Sabang City Port Authority Office
Co-Authors ', B. Isyandi ' ', M. Hasby Adriadi, Rekho afred suci, afred Ahmad Kurnain Ahmad Rifqi Alvi Furwanti Alwie Alvi Furwanti Alwie Aminuyati Amir, Rahmat Dian Andi Saputra Andri Yanto Andriadi, Mardoni Ardi Kurniawan Ardiansyah, Faturrahman Asma Luthfi Astuti, Putri Yuni Berampu, Lailan Tawila Chayati, Ella Martina Daviq Chairilsyah Desmita Desmita Dwi Puji Lestari, Dwi Puji Elly Kismini Febriansyah, Irfan Wirya Fikrul Irsyad Gusnita, Nidya H. B. Isyandi H. Halim, Edyanus Hamdi, Amrizal Haryanto, indi Hayu Dwimawanti, Ida Ilham Chandra Putra Indri Dian Pertiwi Irfan Wirya Febriansyah Isjoni, M. Yogi Riantama Iwan Nauli Daulay Jahrizal Johanes Johanes, Johanes Karman, Rano kayati, Inke tesra Kurniawaty Fitri Ledyawati, Ledyawati Loveana Syaifora Lukito, Muhammad Pandu Machasin Machasin Machasin Malta Malta Maras, Iqbal Margie Dewi, Margie Marisa, Wica Martina Chayati, Ella Marzolina -, Marzolina Marzolina Marzolina, Marzolina Mimi Julilah Muhammad Indra Putra Muhammad Rivai Mulsiansyah, Muchtarul Murdianto, Rahmat Mutia Mahda Nanda Aulia Nasution, Annio Indah Lestari Novel Andila, Novel Novliza Eka Patrisia NurAfni NurAfni Nuraini - Pahmi, Syamsul Pardede, Jackson Paulus Pasaribu, Ependi Purnama Sari, Puput Puspitasari, Sinta PUTRI, FANI REVINA Raden Lestari Garnasih Rahmi Sahfitri Ramadani, Yuketeri Ramefa, Yuli Rasyid, Angga Ahmad Rendra Wasnuri Rendra Wasnuri Wasnuri Reni Suryanita Restu Restu Retni Pratiwi Rinaldi Rinaldi Ristyan, Windar Robyansyah, Robyansyah roni candra Rosidin Rosidin Rosidin Safitri, Inderi Lara Samsir Samsir Samsir Samsir Samsir, Samsir Sandi Pradana Pasaribu, Sandi Pradana Sania, Sania Saputra, Rendra Aji Sari, Lutvia Liyan Sari, Sinta Permata Septian, Shendy Simanullang, Charly Solly Aryza Sri Restuti Suci Nabela Primasari Surya Safari SD Susi Hendriani Susi Hendriani Sutarmo Sutarmo, Sutarmo Suwondo Suwondo Tampubolon, Jos Irwan Thamrin, Kartina Titi Darmi Ulvansyah, Fhandemi Verly Septia Nengsih, Verly Septia Vinda Sulvitri Vionita Eka Legasari Wahyu Anggoro, Wahyu Widayatsari, Any Widya Ramadhenty Wirawan, Didik Yohanas Oemar Yudianti, Dewi Yulia Efni Yulia Efni Yusni Ikhwan Siregar Yusni Maulida Yusni Maulida Yusni Maulida Zulfadil Zulfadil Zulfadil, Zulfadil Zulkarnain Zulkarnain