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All Journal International Journal of Public Health Science (IJPHS) Jurnal Ilmu Manajemen Jurnal Kesehatan Masyarakat JURNAL ADMINISTRASI BISNIS Nursing News : Jurnal Ilmiah Keperawatan Computatio : Journal of Computer Science and Information Systems Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Aptisi Transactions on Technopreneurship (ATT) Jurnal Mantik JENIUS (Jurnal Ilmiah Manajemen Sumber Daya Manusia) Revitalisasi : Jurnal Ilmu Manajemen PREPOTIF : Jurnal Kesehatan Masyarakat JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Enrichment : Journal of Management Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K) Infotech: Journal of Technology Information Medical Scope Journal (MSJ) AICS Milestone: Journal of Strategic Management Prosiding Konferensi Nasional PKM-CSR Indonesian Marketing Journal Jurnal Ilmu Manajemen Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi Eduvest - Journal of Universal Studies Jurnal Administrasi Bisnis JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Proceeding of International Conference on Entrepreneurship (IConEnt) Jurnal Inovasi Global Asian Journal of Social and Humanities Holistik Jurnal Kesehatan International Transactions on Artificial Intelligence (ITALIC)
Wuisan, Dewi
Department Of Hospital Administration, Faculty Of Economics And Business,Universitas Pelita Harapan, South Jakarta 12930, Indonesia
Aerospace Engineering Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Other

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Pengaruh Information Quality, Social Psychological Distance, Sense of Power dan Trust terhadap Consumer Purchase Intentions pada Social Commerce (Studi Kasus: TikTok) Fernando Yosse; Dewi S. S. Wuisan
JURNAL ADMINISTRASI BISNIS Vol. 11 No. 1 (2021)
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35797/jab.v11.i1.43-52

Abstract

This study aims to see the effect of information, social psychological distance, a sense of power & trust on consumer purchase intentions on TikTok social commerce. TikTok social media company is a relatively new company among other social media companies, to create a good social trading environment, TikTok's steps are quite good in implementing various social trading features in it, one of which is the inclusion of links in the bio of social media profiles. However, the company is also expected to pay attention to the platform from several variables, namely information quality, social psychological distance, sense of power, trust and purchase intention. This study uses individual primary data methods using questionnaires as a medium to obtain data from respondents. In this study, researchers took respondents who were Indonesian citizens. The total respondents in this study were probably 1055 respondents. This research uses data processing with Partial Least Square - Structural Equation Modeling (PL-SEM) and is processed using SmartPLS software. The results obtained in this study indicate that electronic word of mouth has a positive and significant effect on the response of TikTok social media users, so that users will make purchase intentions mediated by trust.
Antecedents of Online Patient Experience of the Hospital Telemedicine Application and Its Consequences Cynthia; Ferdi Antonio; Dewi Wuisan
JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Vol. 12 No. 2 (2023): August 2023
Publisher : Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jmmr.v12i2.51

Abstract

Hospitals had to adjust by offering telemedicine services in response to the COVID-19 outbreak. In contrast to telemedicine, which is developed independently, telemedicine used to have adequate resources. Unfortunately, few studies have been conducted to capture online patient experience from hospital telemedicine services. Therefore, this study attempts to analyze factors that can affect Online Patient Experience (OPX) and assess the impact on Continue Usage Intention (CUI) and Intention to Recommend (ITR). The independent variables that become the antecedents of OPX are Professional Knowledge (PKL), Physician Rank (PRK), Physician Image (PIM), Response Speed (RSP), Service Commitment (SCM), Service Attitude (SAT), and Communication Efforts (CEF). This study is a quantitative survey with cross-sectional data obtained by questionnaire instrument. Respondents were taken purposively using judgment sampling to get those who had received telemedicine services managed by a large group of hospitals in Jakarta. Based on the result, 172 respondents were eligible. The result indicated that all the antecedents studied had a positive and significant relation (p-value < 0,05) with OPX. The results also found that RSP (β = 0.317), SCM (β = 0.216), and PIM (β = 0,186) are the three constructs that play the dominant role. Thus, it is important to create a positive online patient experience so that patients can continue to use teleconsultation services and recommend them to others.
THE EFFECT OF BONDED SOCIAL CAPITAL AND BRIDGING SOCIAL CAPITAL ON ENTREPRENEUR'S PERFORMANCE MODERATED WITH AWARENESS VARIABLES ON OPPORTUNITY AND OPERATIONAL COMPETENCY IN ENTREPRENEURS Shandio Leo Vandianxo; Dewi Wuisan
Proceeding of International Conference on Entrepreneurship (IConEnt) Vol 2 (2022): Proceeding of 2nd International Conference on Entrepreneurship (IConEnt)
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to identify the effect of bound social capital and to bridge social capital on entrepreneurial Performance, which is moderated by the variables Awareness of opportunities and operational competence of entrepreneurs. This research approach uses quantitative methods and data collection methods which are distributed through electronic questionnaires via a google form. This research is aimed at entrepreneurs, with a total of 160 respondents. The instrument used for collecting questionnaire data consists of 24 indicators. Testing the questionnaire was carried out with the reliability test method and validity test, and the tools used to analyze the data using the application smart-PLS 3.2.9. The results of the study explain that bound social capital has a positive effect on entrepreneurial Performance, bridging social capital has a positive effect on entrepreneurial Performance, operational competence does not moderate the positive influence between social capital that is tied to entrepreneurial Performance, operational competence moderates the positive effect of bridging social capital on entrepreneurial Performance, Awareness of opportunities does not moderate the positive influence between social capital that is tied to entrepreneurial Performance, Awareness of opportunities does not moderate the positive influence of social capital that bridges on entrepreneurial Performance.
Correlation between Doctor-Patient Communication with Patient Satisfaction and Loyalty Nancy S. Lampus; Dewi S. S. Wuisan
Medical Scope Journal Vol. 6 No. 2 (2024): Medical Scope Journal
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/msj.v6i2.53161

Abstract

Abstract: Effective communication between doctors and patients has been recognized as a key factor in influencing the patient’s experience during treatment and will affect patient loyalty. This study aimed to investigate and analyze the correlation between doctor and patient communication with patient satisfaction and loyalty, in the context of health services. This was a cross-sectional study using a questionnaire as an instrument to collect data from several patients receiving outpatient treatment at the cardiovascular unit at XYZ Hospital. Data were analyzed multivariate using the PLS-SEM statistical method with SmartPLS®4 software. The results were obtained from 182 respondents who met the inclusion criteria taken in 2023 by purposive sampling with a questionnaire from individuals who had received cardiovascular outpatient services at XYZ Hospital. The five aspects of doctor communication skills were proven to have significant and positive effects. The strongest influence was shown in the empathy factor of communication by a doctor (R2 = 0.274; p-value 0.011; CI 0.086 – 0.479). This study proved the positive impact of patient satisfaction on patient loyalty at XYZ Hospital. From the findings of this study, managerial implications could be drawn for the development of doctors’ communication skills with patients, maintaining doctor quality, and strengthening the hospital image by providing the best services for patients. In conclusion, effective communication plays an important role in increasing patient satisfaction and loyalty toward health services in hospitals. It is necessary to maintain and improve skills in doctor-patient communication. Keywords: effective communication; patient satisfaction; patient loyalty
Influence of role overload and self efficacy on work performance mediated by work engagement and moderate by perceived organizational support Alexandra Vanessa Gunawan; Ardi Ardi; Dewi Sri Surya Wuisan
Jurnal Mantik Vol. 7 No. 4 (2024): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i4.4907

Abstract

The purpose of this study was to determine the effect of role overload and self-efficacy on work performance which is mediated by work engagement and moderated by perceived organizational support. Data collection was carried out using total sampling of all staff working at the RSGMP X by distributing a questionnaire containing 36 questions with a Likert Scale of 1 – 5, then the data was analyzed using the PLS-SEM method. The results of this study state that role overload has a negative influence on work engagement and work performance, while self-efficacy has a positive influence on work engagement and work performance. Work engagement can mediate the influence of role overload and self-efficacy on work performance, but the role of perceived organizational support as moderation does not have a significant influence on the relationship between role overload and work performance
The Influence of Organizational Culture, Work Environment and Work Motivation on Nurses Performance with Job Satisfaction as a Mediation Variable In Public Health Center XYZ Dennise Afianto; Dewi Sri Surya Wuisan
Asian Journal of Social and Humanities Vol. 2 No. 03 (2023): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i03.190

Abstract

With job satisfaction acting as a mediating variable, the purpose of this study is to evaluate the impact of organizational culture, work environment, and work motivation on nurse performance. This study involved 48 nurses and was carried out in Jakarta. A Likert scale of 1 to 5 was used for 34 questions on the questionnaire, which was distributed as part of the census sampling procedure to collect data. The SEM approach based on PLS was used to analyze the data. The study's findings indicate that the XYZ Community Health Center (Puskesmas) nurses performance is influenced by organizational culture, the work environment, and job satisfaction. This research model is still intriguing and will hopefully add to the performance literature despite a number of limitations
Factors associated with patient satisfaction and behavioral intention by using the partial least squares structural equation modeling (PLS-SEM) Bobby Agustinus Parengkuan; Innocentius Bernarto; Dewi Sri Surya Wuisan; Yohana Cahya Palupi; Jane Maria Fransiska Tahulending
Holistik Jurnal Kesehatan Vol. 18 No. 3 (2024): Volume 18 Nomor 3
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/hjk.v18i3.139

Abstract

Background: Patient satisfaction is used as an important marker of the quality of medical services. This has an impact on patient loyalty and increases patient retention. Generally, perceptions of the quality of hospital services are based on patients' assessments of the services provided by the hospital, for example the relationship between patients and nurses, doctors and staff. Purpose: To determine factors related to general patient satisfaction. Method: Quantitative research with hypothesis testing without special treatment of subjects during the research period. Data was obtained through a survey of all patients who visited the emergency room at Budi Mulia Bitung Hospital in January 2024, totaling 170 respondents. The sample in this study was taken using a non-probability sampling method with the criteria, being more than 19 years old, cooperative, having a cell phone, and being able to be guided to fill out an online questionnaire. Results: All indicators in each dimension have an outer loading value of >0.7 and an AVE value for satisfaction with doctor services (0.703), emergency staff (0.860), emergency environment (0.656), general patient satisfaction (0.674). Cronbach's alpha and Composite Reliability values for all variables are above 0.7. The R-Square value for the general satisfaction variable is 0.948 and behavioral intention (0.944), so it can be said to be overfit. Based on the t-statistic value, p-value, and path coefficient, all variables in the research model tested are all significant. Conclusion: Satisfaction with physician services, emergency department staff, and emergency department environment are factors that are associated with general patient satisfaction and behavioral intentions.   Keywords: Behavioral Intention; Patient Satisfaction; Partial Least Squares Structural Equation Modeling (PLS-SEM)   Pendahuluan: Kepuasan pasien digunakan sebagai penanda penting untuk kualitas layanan medis. Hal ini berdampak pada loyalitas pasien dan meningkatkan retensi pasien. Umumnya persepsi kualitas pelayanan rumah sakit didasarkan pada penilaian pasien terhadap pelayanan yang diberikan rumah sakit, misalnya hubungan antara pasien dan perawat, dokter dan staf. Tujuan: Untuk mengetahui faktor-faktor yang berhubungan dengan general satisfaction patient. Metode: Penelitian kuantitatif dengan pengujian hipotesis tanpa perlakuan khusus terhadap subjek selama periode penelitian. Data yang diperoleh melalui survei kepada seluruh pasien yang berkunjung ke IGD RS. Budi Mulia Bitung pada bulan Januari 2024 sebanyak 170 responden. Sampel dalam penelitian ini diambil menggunakan metode non-probability sampling dengan kriteria, sudah berusia lebih dari 19 tahun, kooperatif, memiliki handphone, dan dapat dipandu untuk mengisi kuesioner online. Hasil: Semua indikator pada setiap dimensi memiliki nilai outer loading >0.7 dan nilai AVE physician care satisfaction (0.703), emergency department staff (0.860), emergency department environment (0.656), general satisfaction patient (0.674). Nilai cronbach’s alpha dan composite reliability pada semua variabel telah berada di atas 0.7. Nilai R-Square pada variabel kepuasan umum sebesar 0.948 dan niat berperilaku (0.944), sehingga dapat dikatakan overfit. Berdasarkan nilai t-statistik, nilai-p, dan koefisien jalur seluruh variabel dalam model penelitian yang diuji semuanya signifikan. Simpulan: Physician care satisfaction, emergency department staff, dan emergency department environment merupakan faktor-faktor yang berhubungan dengan general satisfaction patient dan behaviour intention.   Kata Kunci: Behavioral Intention; Partial Least Squares Structural Equation Modeling (PLS-SEM); Patient Satisfaction.
Functions of Artificial Intelligence, Income Investment Instrument, and Crypto Money in Era of The Fourth Revolution Cicilia Sriliasta; Dewi Sri Surya Wuisan; Tatik Mariyanti
International Transactions on Artificial Intelligence Vol. 1 No. 1 (2022): International Transactions on Artificial Intelligence
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/italic.v1i1.205

Abstract

This research examines those related to Artificial Intelligence, stock robotics, and revenue intruments portfolio diversity in the context of the Fourth Industrial Revolution era, artificial intelligence, and concern for the environment. First, our results suggest that a portfolio of these assets is highly dependent, suggesting that large mutual losses are likely to occur during times of disruption in the economy. Second, it supports a large market mood in the near future, indicating that this disruption in the approaching time can increase the market mood of assets, while to support the market mood decreases for a long time.
An Overview of Concepts, Applications, Difficulties, Unresolved Issues in Fog Computing and Machine Learning Oscar Jayanagara; Dewi Sri Surya Wuisan
International Transactions on Artificial Intelligence Vol. 1 No. 2 (2023): International Transactions on Artificial Intelligence
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/italic.v1i2.318

Abstract

Numerous fog computing apps and services are emerging as a result of the large volumes of data produced by systems based on fog computing. Additionally, the crucial field of machine learning (ML), which has made significant advancements in several academic areas, incorporating speech recognition, robotics, and neuromorphic computing, in addition to computer graphics and natural language processing (NLP).. The aim of current research provided insight into providing a list of the fog computing-related ML operations. The security, capacity, and latency standards for networks must be met by many IoT applications. Cloud computing does not, however, satisfy these needs. Today's technology can satisfy these objectives, and edge computing is one such option. The model enables traffic analysis and sensor data analysis. The management of resources, accuracy, and security are three areas of fog computing that we highlight in this thorough assessment of the most recent advancements in ML approaches. Additionally highlighted is the function of ML in edge computing. Additional viewpoints on the ML domain are presented, including those on the different kinds of application support, techniques, and datasets. Finally, open questions and research difficulties are highlighted.
Stepping Forward: Enhancing Cognitive Learning Outcomes through Hybrid RCCR-Based Learning on Circulatory System Material Cicilia Sriliasta; Dewi Sri Surya Wuisan
International Transactions on Artificial Intelligence Vol. 2 No. 1 (2023): International Transactions on Artificial Intelligence
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/italic.v2i1.404

Abstract

The time constraints at the end of the semester often lead to suboptimal delivery of circulatory system materials, which consequently affect students' learning outcomes. Hence, this research aims to delve into the impact of applying the RCCR (Reflect-Collaborate-Convey-Record) approach based on Hybrid Learning on enhancing cognitive learning outcomes. This study utilizes a quasi-experimental design, encompassing a control group with pretests and posttests, though they are not equivalent. Evaluation of cognitive learning outcomes involves multiple-choice questions in both the pretest and posttest phases. The data from these evaluations are quantitatively analyzed in-depth. After the learning process, the average posttest score for the control group reached 71.61, while the experimental group achieved a score of 81.25. Statistical analysis indicates a significant difference in posttest results between the experimental and control groups. The analysis of change scores (N-gain) also shows a significant difference between the experimental and control groups (p<0.05). These findings highlight a strong connection between cognitive learning outcomes and metacognitive skills mastery (r=0.83). Consequently, this learning model presents a valuable alternative for overcoming classroom time constraints and effectively enhancing cognitive learning outcomes.
Co-Authors Alexandra Felicia Tanawa Alexandra Vanessa Gunawan Alvin Benjamin Widagdo Anindhira Shinta Antonio, Ferdi Ardi Ardi Ardi Ardi Arditanojo, Edward Bryan Arina, Kristi Karla Aristo, Benny Arnis, Nindya Yuliani Audrianto, Reynaldi Baguna, Khakan Bambang, Robertus Maria Benny Aristo Berlianto, Margaretha Pink Bobby Agustinus Parengkuan Candra, David Chandra, Felix Setia One Christoffel Wantah Cicilia Sriliasta Cindy Boennawan Cynthia Danet Arya Patria David Candra Dennise Afianto Elton, Kenny Erika Tania Ferdi Antonio Fernando Yosse Fitkarani, Ory Laras Fitriani, Reni Gabriel Kennard Chan Gabriel Sylvian Frans Ofa Gracia S Ugut Gunawan, Jason Handoyo Alphanto, Alvin Helen Helen Hendra Achmadi, Hendra Herlina Lusmeida Hutabarat, Zoel Hutagaol, Nia Maylani Innocentius Bernarto, Innocentius Ishmael Lamisi Kananda Jane Angela Jane Maria Fransiska Tahulending Jeannete Ruth Katiandagho Kamal, Kevin Karen Ariana Kusuma, Alvin Kyle Christopher Suhail Kyle Christopher Suhaili Larasati, Andini Limanto, Sherly Liza Handoko, Liza Maisie Adeline Tanaya Manurung, John William Marsaulina, Renate Parlene Maureen Arthajaya Mega Irene Agustina Meilani, Yohana Mellenia, Jesslyn Meranga, Isana S.C Merdika Agustiasih Merry Merry Muhammad Adha Saputra Muhammad Ivan Syaugy Muhammad Rakha Dinata Nancy S. Lampus Napitupulu, Joshua Fernando Natalia, Velliana Nathania, Sarah Nurina Nindya Yuliani Arnis Niputu Evelyna Devi Ariana Novian Rezka Marthayudha Nur Al Islamiyah, Maryam Ong Kim Kui Oscar Jayanagara Oscar Jayanagara Patria, Danet Pauline H. P. Tan Pauline H. Partyranie Tan Puan Maharani Pujianto, Melvin Dhanius Purba, Stefanus Raditya Rantedoping, Rama Reynaldi Reynaldi Rinto Rain Barry Samuel, Sylvia Sari, Liana Nila SB Diah Pudjiastuti Shandio Leo Vandianxo Shaquila Salsabil Shinta Karina Latuharhary Sitompul, Thomson Soetardjo, Mulyadi Sukher, Ferdinand Sunarjo, Richard Andre Sylvia Samuel Tamara Angelina Sugita Tampil Purba, John Tanaya, Maisie Adeline Tatik Mariyanti Tatik Mariyanti, Tatik Tharis Tiona Toreh, Christof Vandianxo, Shandio Leo Velliana Natalia Virsa Sari Widuri Walandha, Addo Arturo Wantah, Christoffel Widuri, Virsa Sari Yang, Hezekiah Andersen Yanner, Yanner Yohana Cahya Palupi Yohana F. Cahya Palupi Meilaini Yohana F. Cahya Palupi Meilani Yohana Meilani Yohana Meilani Palupi Yosse, Fernando Yuliana, Merryl Esther Zefanya Hisqia Gedalia