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All Journal International Journal of Public Health Science (IJPHS) Jurnal Ilmu Manajemen Jurnal Kesehatan Masyarakat JURNAL ADMINISTRASI BISNIS Nursing News : Jurnal Ilmiah Keperawatan Computatio : Journal of Computer Science and Information Systems Journal of Economic, Bussines and Accounting (COSTING) Management and Economics Journal (MEC-J) JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Aptisi Transactions on Technopreneurship (ATT) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Mantik Revitalisasi : Jurnal Ilmu Manajemen PREPOTIF : Jurnal Kesehatan Masyarakat JURNAL AKUNTANSI KEUANGAN DAN MANAJEMEN Enrichment : Journal of Management Jurnal Penelitian Pendidikan, Psikologi Dan Kesehatan (J-P3K) Infotech: Journal of Technology Information Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Medical Scope Journal (MSJ) AICS Kontigensi: Jurnal Ilmiah Manajemen Milestone: Journal of Strategic Management Jurnal Ekonomi Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Prosiding Konferensi Nasional PKM-CSR Indonesian Marketing Journal International Journal of Cyber and IT Service Management (IJCITSM) Jurnal Ilmu Manajemen Startupreneur Business Digital (SABDA Journal) Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi Eduvest - Journal of Universal Studies International Transactions on Education Technology (ITEE) Jurnal Administrasi Bisnis JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Proceeding of International Conference on Entrepreneurship (IConEnt) Jurnal Inovasi Global Asian Journal of Social and Humanities Holistik Jurnal Kesehatan International Transactions on Artificial Intelligence (ITALIC) Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Indonesian Journal of Global Health Research
Wuisan, Dewi
Department Of Hospital Administration, Faculty Of Economics And Business,Universitas Pelita Harapan, South Jakarta 12930, Indonesia
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Correlation between Doctor-Patient Communication with Patient Satisfaction and Loyalty Nancy S. Lampus; Dewi S. S. Wuisan
Medical Scope Journal Vol. 6 No. 2 (2024): Medical Scope Journal
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/msj.v6i2.53161

Abstract

Abstract: Effective communication between doctors and patients has been recognized as a key factor in influencing the patient’s experience during treatment and will affect patient loyalty. This study aimed to investigate and analyze the correlation between doctor and patient communication with patient satisfaction and loyalty, in the context of health services. This was a cross-sectional study using a questionnaire as an instrument to collect data from several patients receiving outpatient treatment at the cardiovascular unit at XYZ Hospital. Data were analyzed multivariate using the PLS-SEM statistical method with SmartPLS®4 software. The results were obtained from 182 respondents who met the inclusion criteria taken in 2023 by purposive sampling with a questionnaire from individuals who had received cardiovascular outpatient services at XYZ Hospital. The five aspects of doctor communication skills were proven to have significant and positive effects. The strongest influence was shown in the empathy factor of communication by a doctor (R2 = 0.274; p-value 0.011; CI 0.086 – 0.479). This study proved the positive impact of patient satisfaction on patient loyalty at XYZ Hospital. From the findings of this study, managerial implications could be drawn for the development of doctors’ communication skills with patients, maintaining doctor quality, and strengthening the hospital image by providing the best services for patients. In conclusion, effective communication plays an important role in increasing patient satisfaction and loyalty toward health services in hospitals. It is necessary to maintain and improve skills in doctor-patient communication. Keywords: effective communication; patient satisfaction; patient loyalty
Influence of role overload and self efficacy on work performance mediated by work engagement and moderate by perceived organizational support Alexandra Vanessa Gunawan; Ardi Ardi; Dewi Sri Surya Wuisan
Jurnal Mantik Vol. 7 No. 4 (2024): February: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v7i4.4907

Abstract

The purpose of this study was to determine the effect of role overload and self-efficacy on work performance which is mediated by work engagement and moderated by perceived organizational support. Data collection was carried out using total sampling of all staff working at the RSGMP X by distributing a questionnaire containing 36 questions with a Likert Scale of 1 – 5, then the data was analyzed using the PLS-SEM method. The results of this study state that role overload has a negative influence on work engagement and work performance, while self-efficacy has a positive influence on work engagement and work performance. Work engagement can mediate the influence of role overload and self-efficacy on work performance, but the role of perceived organizational support as moderation does not have a significant influence on the relationship between role overload and work performance
The Influence of Organizational Culture, Work Environment and Work Motivation on Nurses Performance with Job Satisfaction as a Mediation Variable In Public Health Center XYZ Dennise Afianto; Dewi Sri Surya Wuisan
Asian Journal of Social and Humanities Vol. 2 No. 03 (2023): Asian Journal of Social and Humanities
Publisher : Pelopor Publikasi Akademika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59888/ajosh.v2i03.190

Abstract

With job satisfaction acting as a mediating variable, the purpose of this study is to evaluate the impact of organizational culture, work environment, and work motivation on nurse performance. This study involved 48 nurses and was carried out in Jakarta. A Likert scale of 1 to 5 was used for 34 questions on the questionnaire, which was distributed as part of the census sampling procedure to collect data. The SEM approach based on PLS was used to analyze the data. The study's findings indicate that the XYZ Community Health Center (Puskesmas) nurses performance is influenced by organizational culture, the work environment, and job satisfaction. This research model is still intriguing and will hopefully add to the performance literature despite a number of limitations
Factors associated with patient satisfaction and behavioral intention by using the partial least squares structural equation modeling (PLS-SEM) Bobby Agustinus Parengkuan; Innocentius Bernarto; Dewi Sri Surya Wuisan; Yohana Cahya Palupi; Jane Maria Fransiska Tahulending
Holistik Jurnal Kesehatan Vol. 18 No. 3 (2024): Volume 18 Nomor 3
Publisher : Program Studi Ilmu Keperawatan-fakultas Ilmu Kesehatan Universitas Malahayati

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/hjk.v18i3.139

Abstract

Background: Patient satisfaction is used as an important marker of the quality of medical services. This has an impact on patient loyalty and increases patient retention. Generally, perceptions of the quality of hospital services are based on patients' assessments of the services provided by the hospital, for example the relationship between patients and nurses, doctors and staff. Purpose: To determine factors related to general patient satisfaction. Method: Quantitative research with hypothesis testing without special treatment of subjects during the research period. Data was obtained through a survey of all patients who visited the emergency room at Budi Mulia Bitung Hospital in January 2024, totaling 170 respondents. The sample in this study was taken using a non-probability sampling method with the criteria, being more than 19 years old, cooperative, having a cell phone, and being able to be guided to fill out an online questionnaire. Results: All indicators in each dimension have an outer loading value of >0.7 and an AVE value for satisfaction with doctor services (0.703), emergency staff (0.860), emergency environment (0.656), general patient satisfaction (0.674). Cronbach's alpha and Composite Reliability values for all variables are above 0.7. The R-Square value for the general satisfaction variable is 0.948 and behavioral intention (0.944), so it can be said to be overfit. Based on the t-statistic value, p-value, and path coefficient, all variables in the research model tested are all significant. Conclusion: Satisfaction with physician services, emergency department staff, and emergency department environment are factors that are associated with general patient satisfaction and behavioral intentions.   Keywords: Behavioral Intention; Patient Satisfaction; Partial Least Squares Structural Equation Modeling (PLS-SEM)   Pendahuluan: Kepuasan pasien digunakan sebagai penanda penting untuk kualitas layanan medis. Hal ini berdampak pada loyalitas pasien dan meningkatkan retensi pasien. Umumnya persepsi kualitas pelayanan rumah sakit didasarkan pada penilaian pasien terhadap pelayanan yang diberikan rumah sakit, misalnya hubungan antara pasien dan perawat, dokter dan staf. Tujuan: Untuk mengetahui faktor-faktor yang berhubungan dengan general satisfaction patient. Metode: Penelitian kuantitatif dengan pengujian hipotesis tanpa perlakuan khusus terhadap subjek selama periode penelitian. Data yang diperoleh melalui survei kepada seluruh pasien yang berkunjung ke IGD RS. Budi Mulia Bitung pada bulan Januari 2024 sebanyak 170 responden. Sampel dalam penelitian ini diambil menggunakan metode non-probability sampling dengan kriteria, sudah berusia lebih dari 19 tahun, kooperatif, memiliki handphone, dan dapat dipandu untuk mengisi kuesioner online. Hasil: Semua indikator pada setiap dimensi memiliki nilai outer loading >0.7 dan nilai AVE physician care satisfaction (0.703), emergency department staff (0.860), emergency department environment (0.656), general satisfaction patient (0.674). Nilai cronbach’s alpha dan composite reliability pada semua variabel telah berada di atas 0.7. Nilai R-Square pada variabel kepuasan umum sebesar 0.948 dan niat berperilaku (0.944), sehingga dapat dikatakan overfit. Berdasarkan nilai t-statistik, nilai-p, dan koefisien jalur seluruh variabel dalam model penelitian yang diuji semuanya signifikan. Simpulan: Physician care satisfaction, emergency department staff, dan emergency department environment merupakan faktor-faktor yang berhubungan dengan general satisfaction patient dan behaviour intention.   Kata Kunci: Behavioral Intention; Partial Least Squares Structural Equation Modeling (PLS-SEM); Patient Satisfaction.
Functions of Artificial Intelligence, Income Investment Instrument, and Crypto Money in Era of The Fourth Revolution Cicilia Sriliasta; Dewi Sri Surya Wuisan; Tatik Mariyanti
International Transactions on Artificial Intelligence Vol. 1 No. 1 (2022): International Transactions on Artificial Intelligence
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/italic.v1i1.205

Abstract

This research examines those related to Artificial Intelligence, stock robotics, and revenue intruments portfolio diversity in the context of the Fourth Industrial Revolution era, artificial intelligence, and concern for the environment. First, our results suggest that a portfolio of these assets is highly dependent, suggesting that large mutual losses are likely to occur during times of disruption in the economy. Second, it supports a large market mood in the near future, indicating that this disruption in the approaching time can increase the market mood of assets, while to support the market mood decreases for a long time.
An Overview of Concepts, Applications, Difficulties, Unresolved Issues in Fog Computing and Machine Learning Oscar Jayanagara; Dewi Sri Surya Wuisan
International Transactions on Artificial Intelligence Vol. 1 No. 2 (2023): International Transactions on Artificial Intelligence
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/italic.v1i2.318

Abstract

Numerous fog computing apps and services are emerging as a result of the large volumes of data produced by systems based on fog computing. Additionally, the crucial field of machine learning (ML), which has made significant advancements in several academic areas, incorporating speech recognition, robotics, and neuromorphic computing, in addition to computer graphics and natural language processing (NLP).. The aim of current research provided insight into providing a list of the fog computing-related ML operations. The security, capacity, and latency standards for networks must be met by many IoT applications. Cloud computing does not, however, satisfy these needs. Today's technology can satisfy these objectives, and edge computing is one such option. The model enables traffic analysis and sensor data analysis. The management of resources, accuracy, and security are three areas of fog computing that we highlight in this thorough assessment of the most recent advancements in ML approaches. Additionally highlighted is the function of ML in edge computing. Additional viewpoints on the ML domain are presented, including those on the different kinds of application support, techniques, and datasets. Finally, open questions and research difficulties are highlighted.
Stepping Forward: Enhancing Cognitive Learning Outcomes through Hybrid RCCR-Based Learning on Circulatory System Material Cicilia Sriliasta; Dewi Sri Surya Wuisan
International Transactions on Artificial Intelligence Vol. 2 No. 1 (2023): International Transactions on Artificial Intelligence
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/italic.v2i1.404

Abstract

The time constraints at the end of the semester often lead to suboptimal delivery of circulatory system materials, which consequently affect students' learning outcomes. Hence, this research aims to delve into the impact of applying the RCCR (Reflect-Collaborate-Convey-Record) approach based on Hybrid Learning on enhancing cognitive learning outcomes. This study utilizes a quasi-experimental design, encompassing a control group with pretests and posttests, though they are not equivalent. Evaluation of cognitive learning outcomes involves multiple-choice questions in both the pretest and posttest phases. The data from these evaluations are quantitatively analyzed in-depth. After the learning process, the average posttest score for the control group reached 71.61, while the experimental group achieved a score of 81.25. Statistical analysis indicates a significant difference in posttest results between the experimental and control groups. The analysis of change scores (N-gain) also shows a significant difference between the experimental and control groups (p<0.05). These findings highlight a strong connection between cognitive learning outcomes and metacognitive skills mastery (r=0.83). Consequently, this learning model presents a valuable alternative for overcoming classroom time constraints and effectively enhancing cognitive learning outcomes.
The Exploratory Study on Antecedents of Online Medical Consultation Continuous Usage Intention Larasati, Andini; Antonio, Ferdi; Wuisan, Dewi
Jurnal Kesehatan Masyarakat Vol 19, No 3 (2024)
Publisher : Department of Public Health, Faculty of Sport Science, Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/kemas.v19i3.44138

Abstract

The purpose of this study is to find and analyze factors that can affect Intention to Recommend in online medical consultation field. The research model is adapted from a previous study and then modified. Data were collected from women that are 17 years old and who have ever used the online medical consultation application, Halodoc. The research’s method is a quantitative survey, with cross-sectional data. Respondents’ data were taken by purposive sampling and questionnaires were distributed online. As many as 202 participants have fulfilled the requirements to be analyzed with PLS-SEM. The results showed that five antecedents had a significant influence on Intention to Recommend. Antecedents that were worth noting were Helpfulness Trust, Perceived Benefit, and Reliability Trust, where these factors show a positive impact on Intention to Recommend. Factors that could potentially influence users not using online medical consultation applications were also found, such as Performance Risk and Privacy Risk. From the findings of this study, it can be concluded that there are factors that may need to be considered by online medical consultation service providers to maintain or even to better their quality of care. 
Students' Opinions of the Use of Quipper School as an Online Learning Platform for Teaching English Ramadhona, Nova; Ananda Alifia Putri; Dewi Sri Surya Wuisan
International Transactions on Education Technology (ITEE) Vol. 1 No. 1 (2022): International Transactions on Education Technology (ITEE)
Publisher : Pandawan Sejahtera Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/itee.v1i1.180

Abstract

This article examines how students feel about using Quipper School as an e-learning platform to teach English and discusses its benefits and drawbacks. Using the cluster sampling approach and concentrating on the survey study method, this study used two sample classes with a total of fifty-three participants. Twenty questionnaires were sent out to students to gauge their opinions of Quipper School. When exploring the benefits and drawbacks of implementing Quipper School, which has been done through student interviews, in-depth information seems to be as significant as continuous responses. The results showed that pupils prefer to utilize IT and are at ease using it for educational purposes. More importantly, Quipper School's benefits encourage interaction between students and teachers both within and outside of the classroom. Even though the teacher isn't in the room, the pupils still receive instruction or have a chance to review the content. It uses a revolutionary learning approach to improve students' learning experiences. Quipper school also has drawbacks when used in the educational process, for instance, erratic internet connections, restricted computer resources that facilitate study at Quipper School, additionally, there was no spoken material that could be used in a prep school. Today, employing a quipper school to teach English might be beneficial for studying and teaching. Although the teacher is not physically present to give direct instruction, students still receive a lesson, and by studying the information whenever and wherever they are, they can increase their success in learning English.
Faktor-Faktor yang Mempengaruhi Customer Retention: Kasus dari Linkaja [Factors Affecting Customer Retention: Case of Linkaja] Yang, Hezekiah Andersen; Wuisan, Dewi S. S.
Milestone: Journal of Strategic Management Vol. 1 No. 1 April 2021
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v1i1.3169

Abstract

This study uses trust, reliability, responsiveness, website design, convenience, and personalisation as independent variables to determine the impact on customer retention on LinkAja users and help discover the problem that shifted LinkAja's position from the second largest in Indonesia, to the fourth. LinkAja is one of the online payment applications in Indonesia similar to that of Gopay, DANA, OVO, etc. This study also seeks to provide recommendations on how LinkAja can improve its position and be more competitive. This study uses questionnaire for data collection. Data analysis used is structural equation modeling (SEM) with SmartPLS and using reliability, validity, and multicollinearity analysis. The actual data collected used comprise of 140 women and 140 men. The results showed, in the case of female users, trust, reliability, and responsiveness were had no effect on customer retention. While for men, trust and website design have no effect on customer retention.BAHASA INDONESIA ABSTRACT:Penelitian ini menggunakan Trust, Reliability, Responsiveness, Website Design, Convenience, dan Personalisation sebagai variabel independen untuk mengetahui dampak terhadap Customer Retention pada pengguna LinkAja dan membantu masalah tergesernya posisi LinkAja yang tadinya pada urutan kedua terbesar di Indonesia, menjadi urutan ke 4 di mana LinkAja merupakan salah satu aplikasi pembayaran online di Indonesia seperti Gopay, DANA, OVO, dan lainnya. Memberikan rekomendasi mengenai bagaimana cara LinkAja dapat menaikkan posisinya dan dapat lebih kompetitif dengan perusahaan-perusahaan pesaing. Pada penelitian ini menggunakan kuesioner untuk data. Analisis data digunakan dengan menggunakan structural equation modelling (SEM) melalui SmartPLS dan menggunakan reliability, validity, dan multicollinearity analisis. Data aktual dibagikan kuesioner sebanyak 140 kepada wanita dan 140 kepada laki-laki. Hasil penelitian menunjukan, pada responden wanita, variabel trust, reliability, dan responsiveness adalah variabel yang tidak berpengaruh terhadap customer retention. Sedangkan pada laki-laki, trust dan website design merupakan variabel yang tidak berpengaruh terhadap customer retention.
Co-Authors Abutar, Ariestra Utami Afianto, Dennise Agustiasih, Merdika Alexandra Felicia Tanawa Alexandra Vanessa Gunawan Alvin Benjamin Widagdo Ananda Alifia Putri Aneizza Danya Puteri Roberto Anindhira Shinta Antonio, Ferdi Ardi Ardi Ardi Ardi Ardi Ardi Arditanojo, Edward Bryan Ariana, Karen Arina, Kristi Karla Aristo, Benny Arnis, Nindya Yuliani Audrianto, Reynaldi Baguna, Khakan Bambang, Robertus Maria Benny Aristo Benny Aristo Berlianto, Margaretha Pink Bobby Agustinus Parengkuan Candra, David Chandra, Felix Setia One Christoffel Wantah Christoffel Wantah Cicilia Sriliasta Cindy Boennawan Cynthia Danet A. Patria Danet Arya Patria Danet Arya Patria David Candra Dennise Afianto Dinda Nafatilana Elton, Kenny Erika Tania Erwin Tenggono Ferdi Antonio Ferdi Antonio Ferdinand Sukher Fernando Yosse Fitriani, Reni Franky Sumarlie Gabriel Kennard Chan Gabriel Kennard Chan Gabriel Sylvian Frans Ofa Gracia S Ugut Gracia Shinta S. Ugut Gunawan, Jason Handoyo Alphanto, Alvin Haznah Latifah Helen Helen Hendra Achmadi Hendra Achmadi, Hendra Herlina Lusmeida Hutabarat, Zoel Hutagaol, Nia Maylani Huvi, Indira IGAAN Kresna Parinamidi Innocentius Bernarto Ishmael Lamisi Kananda Izwan Amsyar Jane Angela Jane Maria Fransiska Tahulending Jeannete Ruth Katiandagho Kamal, Kevin Karen Ariana Katiandagho, Jeannete Ruth Kristi Karla Arina Kusuma, Alvin Kyle Christopher Suhail Kyle Christopher Suhaili Kyle Christopher Suhaili Larasati, Andini Leviana Aurellia Valeriant Limanto, Sherly Liza Handoko Maisie Adeline Tanaya Manurung, John William Marsaulina, Renate Parlene Marthayudha, Novian Rezka Martinus Tukiran Maryam Nur Al Islamiyah Maureen Arthajaya Mega Irene Agustina Meilani, Yohana Mellenia, Jesslyn Meranga, Isana S.C Merdika Agustiasih Merry Merry Muhammad Adha Saputra Muhammad Ivan Syaugy Muhammad Rakha Dinata Muthohharoh, Viera Dzakiyyah Nancy S. Lampus Napitupulu, Joshua Fernando Natalia, Velliana Nathania, Sarah Nurina Nindya Yuliani Arnis Niputu Evelyna Devi Ariana Novian Rezka Marthayudha Ong Kim Kui Oscar Jayanagara Oscar Jayanagara Oscar Jayanagara Patria, Danet Pauline H. P. Tan Pauline H.P. Tan Pramono, Rudy Puan Maharani Pudjiastuti, SB Diah Pujianto, Melvin Dhanius Purba, Stefanus Raditya Putrantika, Angky Purbo Ramadhona, Nova Rantedoping, Rama Reynaldi Reynaldi Richard Andre Sunarjo Rinto Rain Barry Samuel, Sylvia Sarah Kamilah Salam Sari, Liana Nila SB Diah Pudjiastuti Shandio Leo Vandianxo Shaquila Salsabil Shinta Karina Latuharhary Sitompul, Thomson Soetardjo, Mulyadi Sugita, Tamara Angelina Sunarjo, Richard Andre Sylvia Samuel Tamara Angelina Sugita Tampil Purba, John Tan, Pauline H. Pattyranie Tanaya, Maisie Adeline Tania Evita Salsabila Tatik Mariyanti Tatik Mariyanti, Tatik Tessa Handra Tharis Tiona Tharis Tiona Toreh, Christof Vandianxo, Shandio Leo Velliana Natalia Viera Dzakiyyah Muthohharoh Virsa Sari Widuri Walandha, Addo Arturo Wantah, Christoffel Widuri, Virsa Sari Yang, Hezekiah Andersen Yanner, Yanner Yohana Cahya Palupi Yohana F. Cahya Palupi Meilaini Yohana F. Cahya Palupi Meilani Yohana Meilani Yohana Meilani Palupi Yohana Meilani Palupi Yosse, Fernando Yuliana, Merryl Esther Zefanya Hisqia Gedalia Zefanya Hisqia Gedalia