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Consumer Dispute Resolution Based on the Principle of Efficiency and Fairness Rosidah, Zaidah Nur; Karjoko, Lego; Safitri, Nabila Rahma
Brawijaya Law Journal Vol. 13 No. 1 (2026): Contemporary Trends in Criminal Law Reform: Procedural Innovations, Rights, an
Publisher : Faculty of Law, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.blj.2026.013.01.06

Abstract

Consumer disputes arise when one party fails to fulfill its obligations or violates laws and regulations. Dispute resolution can be achieved through litigation or non-litigation. Litigation is filed with the district court, while non-litigation is filed with the Consumer Protection and Assurance Agency (BPSK). BPSK’s decision can be overturned by the district court, making it ineffective. This study aims to identify consumer dispute resolution methods based on the principle of efficiency and justice. This research is normative legal research with a conceptual and legislative approach. Secondary Legal materials collection was conducted through literature review. To answer the research questions, a deductive syllogism was used. Richard Posner's Economic Analysis of Law theory served as the major premise, while the minor premise was consumer dispute resolution. The results of the research concluded that, firstly, the BPSK decision was deemed ineffective because it could be overturned by the District Court. Second, so that consumer dispute resolution is effective and efficient based on the principle of fair efficiency, then (1) BPSK decisions are final and binding and can only be annulled if the case being examined is not within BPSK's absolute competence. (2) The option of dispute resolution through court can only be submitted if the dispute value is at least more than 100 million rupiah or 50 million or 20 million. The size of the loss value is determined by the minister of trade, whereas if the loss is less than that amount, dispute resolution can be carried out through BPSK.
Co-Authors , Isharyanto Abdul Kadir Abdul Wahid Abidana Mazida Adam Ilham Fabian Agung Ariyanto AIDA FATMA Al Ayubi, Aji Ilham Ariandayu, Adinda Arief Hamdani Gunawan, Arief Hamdani Auliyaa Martati Burhanudin Harahap Cania Prameswari Hadi Waluyo Chairunisa, Arrum Danendra, Ravi Desy Nur Aini, Fajar Dhea Putri Sri Wahyuniarti Dinda Putri Indrawan Elizabeth Ayu Puspita Adi Fandi Satria Fandra Mahira, Dararida Fathoni, M. Yazid Fatma Ulfathun Najicha Fatma Ulfatun Najicha Gusti Ayu Kade Harry Adhisukmawati, I Gusti Ayu Ketut Rachmi Handayani , I Gusti Ayu Ketut Rachmi Handayani, I Hamdani Gunawan, Arief Hanisa, Intan Hans Blix Baarixur Rahman Hari Purwadi Hartami, Annisa Hartiwiningsih Hartiwiningsih Hasmonel Hasmonel Hastuti, Intan Hermawan, Sapto Hersriavita, Sara Hidayat, Shubhan Noor Husodo, Jadmiko Anom I Gusti , Ayu Ketut Rachmi Handayani I Gusti Ayu Ketut Rachmi Handayani I Gusti Ayu Ketut Rachmi Handayani I Gusti Ketut Ayu Rachmi Handayani Intan Hanisa Irawati, Melania Isharyanto , Isharyanto Isharyanto Iswantoro Iswari, Fauzi Ketut Rachmi Handayani, I Gusti Ayu Ketut Rachmi, I Gusti Ayu M. Giovani Fernanda MEGA TITIS ARUMDALU Meiliana Wanda Agesa Mohd Rizal Palil Muhammad Fathony Muhammad Restu Putra Pratama Mutia Huda, Clarisa Nadinda Rahma Najicha, Fatma Ulfatun Nathania Olga Br Nababan Ninuk Triyanti, Ninuk Nur Sulistiyaningsih Nurjayatun, Nurjayatun Nyoman Satria Perwira, I Parakleyto Majma Al-Bahrayn Patarida Sitorus, Dian PELENGKAHU, Muhammad Rahjay Pujiono Suwadi Putri Herfawan, Maurynesa Rachmi Handayani, I Gusti Ketut Rachmi Handayani, I Gusti Ketut Ayu Rahayu Subekti Rahmadi, Aji Ramazanova, Makhabbat Randy Vallentino Neonbeni Ravi Danendra Reanda Nelis Rosita Candrakirana Rulla Paundryanagari Sahid Safitri, Nabila Rahma Sugeng Santoso Sulistyanta Sulistyanta Suryajaya, Jonathan Chandra Tiara Kusuma, Dhika Tuhana Tuhana W. Wardhani, Dinar Waluyo Waluyo Wastuti, Asih Wida Astuti Widiatama Widodo Tresno Novianto Yoniawati, Popi Zaidah Nur Rosidah Zullaika Tipe Nurhidayah