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All Journal International Journal of Public Health Science (IJPHS) Jurnal Keperawatan Indonesia Nurse Media Journal of Nursing JURNAL BISNIS STRATEGI Jurnal Pariwisata Pesona Kinerja Jurnal Kesehatan Masyarakat JURNAL ILMIAH MANAJEMEN & BISNIS Jurnal Administrasi Kesehatan Indonesia Jurnal Manajemen Kesehatan Indonesia POLYGLOT Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pariwisata Jurnal Keperawatan Padjadjaran JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Manajemen Pemasaran JURNAL PENDIDIKAN TAMBUSAI JURNAL MANAJEMEN (EDISI ELEKTRONIK) JURNAL MANAJEMEN BISNIS Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Business Studies International Journal of Economics Development Research (IJEDR) Jurnal Untuk Masyarakat Sehat (JUKMAS) Enrichment : Journal of Management Jurnal Paedagogy Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Medical Scope Journal (MSJ) Ilomata International Journal of Social Science Jurnal Pengabdian kepada Masyarakat AICS Milestone: Journal of Strategic Management International Journal of Education, Social Studies, And Management (IJESSM) JURNAL ILMIAH GLOBAL EDUCATION International Journal of Applied Business and International Management Journal of International Conference Proceedings Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Journal of Ageing And Family JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Manajemen Maranatha Jurnal Kesehatan Masyarakat
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The Antecedents of Consumption Value and Its Impact on Customer Behavior; a Study of Batik Cloth on Non-Javanese Indonesia Millennial Ferdi Antonio; Putri Astika
Journal of International Conference Proceedings (JICP) Vol 2, No 1 (2019): Proceedings of the 3rd International Conference of Project Management (ICPM) Bal
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32535/jicp.v2i1.425

Abstract

Changes in the current lifestyle has led millennial customers to have awareness about their cloth in daily life to accentuate their personality. In the other side, batik cloth industry is growing rapidly and contribute to the domestic economic. Despite the advancement of cloth printing technology, business competition in the batik industry need to balance their production with the essence of batik as an Indonesia ethnic product to preserve its soul as a valuable heritage of Indonesia culture. Having an understanding about how the customer perceive the value of batik cloth contributes to the effective marketing approach, especially for the local medium enterprises. This research was aimed to study the influence of customer diversity seeking and attitude toward the ethnic culture toward the purchase intention and willingness to share positive electronic word of mouth of the batik cloth, mediating by social value, emotional value and epistemic value as the focus of the research while moderated by ethnic embeddedness. The conceptual model was modified from the previous studies by added e-WOM as a relevance variable in digital era. The research model was implied on non-Javanese millennial customer of batik cloth to segregate the ethnicity perception. Primary data obtained by convenience sampling through the online questionnaire. The eligible sample was collected from 360 respondents who met the criteria. Data were analyzed by Structural Equation Modelling (SEM) and processed by SmartPLS 3.0. The result revealed that both customer diversity seeking and attitude toward the ethnic culture have significant effect on the consumption value. All of the three values which are social, emotional and epistemic shown significantly positive impact on e-WOM and customer purchase intention while ethnic embeddedness has proven to have the moderation effect on epistemic value and social value. Interestingly, social value was found as the strongest predictor of purchase intention. This research provides new insights in understanding consumer behavior towards batik cloth product as well as suggested practical implications that could help batik producers to implement an effective marketing strategy through the digital channel.
Understanding the Factors that Influence User Adoption and Intention to Recommend the E-health Apps In Indonesia Ferdi Antonio
Journal of International Conference Proceedings (JICP) Vol 1, No 2 (2018): Proceedings of the 2nd International Conference of Project Management (ICPM) Gor
Publisher : AIBPM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (64.88 KB) | DOI: 10.32535/jicp.v1i2.275

Abstract

E-health through the mobile application is an emerging technology that could disrupted health care industry chain from the traditional way. This e-health apps in mobile device provides more accessible and convenient health-related services while offers social economic values as well. however the market potential have not followed yet by the representative of e-health apps penetration while the study on how this technology adopted among customer were limited. This study aims to investigate the customer behaviour in regard of customer adoption intention of the e-health app. This study focuses on identifying the influential factors of customer adoption based on unified theory of adoption and use of technology (UTAUT 2) with diffusion of innovation (DOI) frame work added by perceived security and price promotion variable. The study empirically tested to 160 eligible samples who have been used the two most downloaded health service apps in Indonesia. The primary data were collected by online survey through Likert scale questionnaire and analyzed by SEM PLS. The result indicate that key factors in customer adoption are perceived usefulness, perceived ease of use, price value and price promotion which shown significant effect, while the rest factors were discussed. This study offers insights for e-health apps developers on how to optimally design and promote the apps product by consider customer adoption process which would convert to their intention to recommend. Further research across socio-demography is needed to confirm this finding. Keywords: e-health apps, UTAUT2, price promotion, customer adoption, intention to recommend
THE EFFECT OF SOCIAL MEDIA CONTENT ON CUSTOMER ENGAGEMENT AND ITS IMPACT ON CUSTOMER INTENTION Naomi Miryam; Ferdi Antonio
Jurnal Manajemen Pemasaran Vol. 16 No. 2 (2022): Oktober 2022
Publisher : Institute of Research and Community Outreach - Petra Christian University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.9744/pemasaran.16.2.115-125

Abstract

The rising number of fitness centers compelled business professionals to implement effective marketing techniques. This study aimed to analyze and test the antecedent of content in social media marketing, namely social interaction (SI), service provider interaction (SPI), self-concept (SC), functional information (FI), and entertaining information (EI) on customer engagement, and its effect on continuous usage intention (CUI) and positive electronic word of mouth (E-WOM), moderated by health literacy. The conceptual framework was empirically tested on customers of the fitness club. A quantitative survey employing the cross-sectional data method was done. The respondents were selected based on specific criteria, and data was collected using a Likert-scaled online questionnaire. The sample consisted of 236 respondents, and data analysis was conducted using Partial Least Square-Structural Equation Modelling (PLS-SEM). The results demonstrated that engagement has an effect on continuous usage intention (CUI) and the propensity to spread positive E-WOM (PEW). In addition, Health Literacy has not demonstrated a substantial moderating influence. In exchange, health literacy is characterized as a predictor of moderation. The research outcome may have managerial consequences for the fitness facility administration discussed in this article.
Memorable Tourism Experience Bibliometric Analysis: A Systematic Review Juliana; Sabrina O Sihombing; Ferdi Antonio
Jurnal Mantik Vol. 6 No. 2 (2022): August: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Creating unforgettable experiences is at the core of the tourism and hospitality industry. Improving the recall of consumption experiences can be used as a core marketing strategy in the experience economy. This study explores and analyses the relevance of keywords related to memorable tourism experiences in Scopus indexed scientific articles in 2018-2022. The research method used in this research is bibliometric and systematic analysis. Based on research conducted with bibliometric analysis of 155 keywords that are interconnected with one another related to Memorable Tourism Experience (MTE). The ten keywords with the most vital links were: unforgettable travel experience, intention to revisit, destination image, unforgettable travel experience, satisfaction, travel experience, coffee tour, heritage tourism, memory, and behavioural intention. This shows that these keywords are variables or topics often discussed in Scopus indexed scientific articles for the last five years. Analysis of the interrelationships between keywords includes tourism experience, one of which is carried out in tourist villages. Tourist villages are visited a lot because 1) there are unique attractions or attractions from the village itself, such as destination images and heritage tourism, and 2) there are facilities and accommodations such as lodging, eating and drinking facilities, hawker centres or souvenirs (culinary & coffee tourism). The) visitor centre, 3) there are tourist activities such as weaving, enjoying the scenery and others, 4) the existence of general development as an effort to create a tourist destination that provides the best service for tourists, From the pleasures and visits that have been made can create experiences memorable or meaningful, friendly and kind attitudes of residents towards tourists will also provide memory and affect the image of the destination. The purpose of doing tourism can be a determinant of the behaviour and return of tourists' intentions which can affect tourist destinations and the economy of residents.
The Business Model Canvas Development with an Importance-Performance Mapping Analysis (A Case of Svarga Healthy Food) Kresna Audito; Marine Novita; Andreas Chandra Santoso; Ferdi Antonio
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.6803

Abstract

In order to develop Business Model Canvas (BMC) (Osterwalder, et al., 2013) and test the value proposition to the potential customer, this study aimed to analyze the set of customer perceived values on purchase decision making in the context of healthy food. This study was carried out as quantitative with a survey and data were taken purposively according to criteria that meet the customer segmentation. Data were obtained from 102 samples who priorly have informed of the product and service provided by Swarga Healing Food one of the healthy food providers that are about to enter the market. Data was collected through an online questionnaire with a Likert scale of 1 to 6 points. Data is analyzed through the PLS-SEM method and use importance-performance mapping (IPMA) calculation to identify items that are most important from the customer perspective. The result of the study demonstrated a reliable and valid measurement to assess the effect on the purchase decision. The finding revealed that indicator from variety value is the most influential in the customer decisions followed by emotional value, food quality value, and healthy value. These findings were utilized to propose a new BMC with a more relevant value proposition.
The Research Trend of Memorable Rural Tourism Experience: Systematic Literature Review and Bibliometric Analysis Juliana Juliana; Sabrina O Sihombing; Ferdi Antonio
Budapest International Research and Critics Institute-Journal (BIRCI-Journal) Vol 5, No 3 (2022): Budapest International Research and Critics Institute August
Publisher : Budapest International Research and Critics University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33258/birci.v5i3.5989

Abstract

There are still many memorable experiences from traveling to the countryside yet to be revealed. This study aims to present emerging research trends regarding memorable experiences of rural tourism. A systematic literature review with bibliometric analysis was used to carry out this study. The results of the literature search and selection using the Scopus database determined 75 documents consisting of journal articles and conference papers published from 2018-2022. Performance analysis, science mapping, and networks were used to analyze data supported by PoP software and VOSviewer. The findings found that the trend of publications and citations of documents that examine memorable experiences when tourism in rural areas experienced a fluctuating development in the period 2018-2022. Furthermore, satisfaction is a feeling obtained from traveling in rural areas where tourist attractions in rural areas are also provide quality service by providing a place like a homestay where it is a memorable experience for traveling in rural areas. Therefore, rural tourism is one of the alternative activities that people can choose to minimize the level of boredom with the monotonous routine every day.
Experienced economic approach in tourism product development in The Keranggan Tourism Village, South Tangerang Juliana Juliana; Sabrina Oktaria Sihombing; Ferdi Antonio
Jurnal Pariwisata Pesona Vol 7, No 2 (2022): Edisi Desember 2022
Publisher : Universitas Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jpp.v7i2.8342

Abstract

The experience economy approach shows that consumers are not only offered a product as a commodity but as an experience. Experience in a destination will distinguish one place from another. The purpose of this research is to examine the four categories of experiences owned by the Keranggan Tourism Village and to provide a product development strategy based on that experience. The four categories are aesthetic experience, entertainment, education, and getting out of the routine. Kampung Keranggan has been developed since 2012 and already has several tourist attractions that are visited by tourists. The research method used is descriptive qualitative. Data collection was done by interviewing the Tourism Awareness Group and field observations. The findings of this study are that Kampung Keranggan already has aspects in realizing the experience, but the packaging still needs to be developed. Among them, the educational experience for tourists is given the experience of food processing production, from harvesting cassava, peeling, steaming, and mashing to forming opaque chips. The results of this experience study will be included in the tourism product development strategy.
Antecedents of Outpatient Satisfaction in Internal Medicine Polyclinic during Covid-19 Pandemic Era (Empirical Study At Hospital X) Meidy C. Elim; Ferdi Antonio
Medical Scope Journal Vol. 4 No. 1 (2022): Medical Scope Journal
Publisher : Universitas Sam Ratulangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35790/msj.v4i1.44599

Abstract

Abstract: There is high competition among private hospitals in seeking the quality of health services provided that meets consumer needs. The largest service unit in the hospital is the outpatient unit; one of the polyclinics is Internal Medicine unit. Patients coming for treatment in this unit during the COVID-19 pandemic expect the best health services. A variety of factors can affect patient satisfaction but only a few studies are focused on outpatient satisfaction in the COVID-19 pandemic era so far. This research aimed to evaluate the effects of environment and facilities, professional competence, caring attitudes and emotional support, perceived compliance of COVID-19 protocol, communication and information, and waiting time on patient’s satisfaction. There were 164 samples obtained by purposive sampling from respondents that filled out the online questionnaires. Data were analyzed by using the PLS-SEM. The results showed that the independent and mediating variables had significant positive effects on general satisfaction. The strongest effect was from environment and facilities and professional competence, while the direct effect on general satisfaction was found to be the strongest from waiting time. In conclusion, the results confirmed the theory of patient satisfaction with health services. Therefore, this research model has strong predictive accuracy and large predictive relevance to be used and developed in further research. Keywords: satisfaction; outpatient; COVID-19; private hospitals
Analisis Pengaruh Visionary Leadership Terhadap Organization Innovation yang Dimediasi oleh E-Leadership dan Dimoderasi ICT Awareness pada Universitas Swasta di Kota Sorong Papua Ade Andriani Renouw; Ferdi Antonio
Jurnal Paedagogy Vol 10, No 1: Jurnal Paedagogy (January 2023)
Publisher : Universitas Pendidikan Mandalika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33394/jp.v10i1.6063

Abstract

This study aims to analyze the effect of visionary leadership on organizational innovation mediated by e-leadership and moderated by ICT awareness. This study used a quantitative approach that was non-experimental by collecting information through a questionnaire. This research was conducted at four private universities in Sorong City, Papua. The population in this study were the Dean, Head of the Study Program, Staff and Lecturers, as many as 530. The data analysis technique in this study used Smart PLS. The results of this study indicated that there was an influence between visionary leadership on organizational innovation, which was moderated by e-leadership and mediated by ICT awareness. Still, there was no significance in the hypothesis testing, namely hypotheses 1 and 2.
The Experience Economy and Marketing Approach in Rural Tourism that Creates Memorable Experience (A Study in Cikolelet Tourism Village) Juliana; Sabrina Oktaria Sihombing; Ferdi Antonio
Ilomata International Journal of Social Science Vol 4 No 2 (2023): April 2023
Publisher : Yayasan Ilomata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52728/ijss.v4i2.691

Abstract

The approach and use of the experience economy has transformed a tourist village with new added value. The presence of ecotourism-based tourism villages and examines the use of community-based tourism models in the development of tourism villages. Through the CBT model, the development of tourist villages has an impact on reducing unemployment, being able to maintain local wisdom and encouraging village independence. The research objective is to examine the use of the experience economy and the use of the CBT model in the development of the Cikolelet tourism village. The research method uses qualitative research methods. Informants in the study were the head of the tourism village Pokdarwis and member of Pokdarwis of the Cikolelet tourism village who understood tourism villages. Data collection techniques were carried out through observations, interviews, and direct documentation of the research object. The results of the study can be concluded that The experience economy concept can be applied to Cikolelet rural tourism to enhance the tourist experience and create a unique and memorable destination. The experience economy is based on the idea that people are increasingly seeking experiences over material goods, and that businesses can create value by designing and delivering unique and memorable experiences.
Co-Authors Ade Andriani Renouw Adella, Adella Andreas Chandra Santoso Andy Andy Annamaria Gabriela Anton Wachidin Widjaja Ariana, I Made Agus Aristo, Benny Asep Hermawan Austin, Ryan Bambang, Robertus Maria Boas Handoyo Christian, Joshua Christopher Noviandi Tupang Dicky Jhon Anderson Butarbutar Dinata, Freddy Djakasaputra, Arifin Elizabeth Haryanti Evi Untoro Fatimah Malini Lubis Febby Karissa Felicia Setiawan Fitriani, Reni Ginting, Magdalena Lestari Handoyo, Boas Harjono, Eko Ivan Henry Utama Putra I Made Agus Ariana Ilfi Rahmi Putri Innocentius Bernarto, Innocentius Jason Bustam Jason Jason Jordan Jeremy Josephine, Vania Joshua Christian Juliana Juliana Juliana Juliana, Juliana Karissa, Febby Kornelius, Stefani Mutiara Kresna Audito Larasati, Andini Lee, Jemimah Kezia Lia Kurnia Hartanti Marine Novita Meidy C. Elim Moksidy, Jevany Claudia Muhamad Rusadi Letasado Naomi Miryam Norasiya, Milka Anisya Pebriana, Regina Pramezwary, Amelda Pramintasari, Erina Pramono, Rudy Putri Astika Putri Utami Vallen Renaldo, Doddy Reno Prananditya Ashaf Ricca Ricca Ricca, Rica Rio Alexandro Rocky Nagoya Roy G.A. Massie Sabrina O Sihombing Saksono, Lalang Santosa, Sonny Saputra, Muh Fauzan Satoto, Hari Hendriarti Selvi Esther Suwu, Selvi Esther Sembel, Jacquelinda Sandra Sidik, Nuraini Situmorang, Jimmy Muller Hasoloan Sucipto Asan Sukirman Sukirman Sutanto, Eldaa Prisca Refianti Syamsul Ph.D M.A. Hadi Tan, Pauline H. Pattyranie Tansya Sushan Purnaningrum Theresia, Sherly Tiara, Karina Tjiptabudi, Vitta Widiastuti, Annisa Zakia Wijaya, Reisa Melisa Wiyono, Stevie Pramudita Wuisan, Dewi Yuma Luqman Adhli Yusak Yusak