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Antonio, Ferdi

Universitas Pelita Harapan

Author-ID : 2983169

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Strategic Recruitment Practices and Lean Hospital Performance: The Mediating Role of Patient-Centered Care in Private Hospitals Puni Oktisari; Ferdi Antonio
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.809

Despite growing attention to lean healthcare, limited empirical evidence explains how recruitment practices create operational and business value. This study examines how strategic recruitment practices influence lean hospital performance through the mediating role of patient-centered care (PCC). Recruitment is conceptualized through recruitment transparency, procedural justice, and previous work experience. A quantitative survey was conducted using purposive sampling of 221 experienced nurses recruited within the last two years from six Type B private hospitals in Jakarta. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that recruitment practices significantly enhance PCC, which in turn drives lean hospital performance. Procedural justice has the strongest effect on PCC (β = 0.472, p < 0.001), followed by recruitment transparency (β = 0.370, p < 0.001). PCC significantly improves lean hospital performance (β = 0.353, p < 0.001), confirming its central mediating role. Notably, procedural justice has no significant direct effect on lean performance (β = -0.061, p > 0.05), indicating full mediation through PCC. Other recruitment dimensions show smaller but significant direct and indirect effects. The findings highlight that recruitment creates value not directly, but by fostering patient-centered behaviors that enhance efficiency, service quality, and overall hospital performance. The study contributes to HR and healthcare management literature by positioning recruitment as a strategic driver of lean healthcare outcomes.

Prioritizing Service Quality Investments in Aesthetic Dental Clinics: An Importance-Performance Map Analysis (IPMA) Approach Athina Isabella Sumanti; Ferdi Antonio
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.818

This study examines the role of service quality in shaping revisit intention in private aesthetic dental services among millennials. A quantitative cross-sectional design was employed, with data collected from 241 respondents across eight accredited private dental clinics in Jakarta using an online survey. The study adopts the 6Q service quality framework and analyzes the data using Partial Least Squares Structural Equation Modeling (PLS-SEM) complemented by Importance-Performance Map Analysis (IPMA). The results indicate that technical quality has the strongest influence on revisit intention, followed by interpersonal and personnel quality. The model demonstrates substantial explanatory power, with an R² value of 0.604. IPMA findings reveal that indicators related to clinical outcomes and service efficiency, particularly aesthetic results and administrative processes, require priority improvement due to their high importance but relatively lower performance. Meanwhile, communication and clinical competence are identified as key strengths that should be maintained. These findings provide actionable insights for dental clinic managers to allocate resources more effectively by focusing on high-impact service attributes. The study contributes to the literature by extending the application of the 6Q framework in aesthetic healthcare services and integrating IPMA for more practical decision-making.

Analysis of Potential, Obstacles, and Strategies of Conventional and Electric Car Marketing Ferdi Antonio; Nurlina; Elizabeth; Musran Munizu; Chanissa Purwaningrum
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.841

The purpose of this study is to analyze the potential, obstacles, and strategies of conventional and electric car marketing. The analytical method in this study uses comprehensive analysis with the help of secondary data such as scientific books and journal articles from national and international journals. The research results show that the automotive market is currently in a very interesting transition period. On the one hand, conventional cars still dominate the roads thanks to their mature ecosystem. On the other hand, electric cars are emerging as the future of mobility, driven by sustainability issues and strict regulations. The main strategy for conventional cars should focus on the narrative of advanced fuel efficiency, engine reliability on all terrains, and ease of routine maintenance that is widespread even in remote areas. Conventional car manufacturers also need to package their campaigns by emphasizing the value of high functionality and unit readiness without having to worry about the availability of electricity during long-distance trips. Conversely, the marketing strategy for electric cars must shift from simply selling products to educating people about a new, sustainable lifestyle. Marketers must more actively promote long-term benefits such as significantly lower daily operating costs, instant, silent acceleration, and the convenience of being free from regional restrictions.

Marketing Analysis of Innovation Products in Social Media Market Orientation Ferdi Antonio; Luh Komang Candra Dewi; Heny Hidayati; Donny Dharmawan; Agus Nurofik
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.842

The purpose of this study is to analyze the obstacles and solutions regarding the marketing analysis of innovation products in social media market orientation. The method used in this study is a qualitative descriptive method. This method is supported by comprehensive secondary data sourced from theoretical books and theoretical practices in journal articles. The research results show that marketing analysis of innovation products in social media market orientation is a crucial approach in the digital era. When companies launch innovative products, whether in the form of new features, environmentally friendly products, or new culinary concepts, social media is no longer just a promotional channel, but rather a strategic ecosystem for understanding and responding to the market. Marketing innovative products within a market-oriented framework on social media requires a radical transformation in how companies interact with their audiences, shifting the focus from simply showcasing advanced features to truly meeting consumers' emotional and functional needs. The most crucial initial step is building a deep, data-driven understanding through active social listening to capture emerging conversations, complaints, and hidden trends within the community.

Employee Well-Being Dynamics and the Wise Leadership Model in the Digital Industry Umi Zunaidah; Ferdi Antonio; Rasty Yulia; Akhmad Baidun; Fransiska Husain
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.844

The purpose of this study is to analyze employee well-being dynamics and the wise leadership model in the digital industry. This research approach uses a qualitative approach. The data used are secondary data. Data analysis uses causal relationship analysis. The research results show that in the fast-paced digital industry, employee well-being dynamics are no longer a supplementary program to human resources development, but rather a core business strategy. Mentally and physically healthy employees are the driving force of innovation. The wise leadership model is a bridge that connects the demands of the speed of the digital world with the natural human need for security, appreciation, and meaning. When leaders are able to use their wisdom to put humans above algorithms, digital organizations will not only survive but also thrive.

Exploring Omnichannel Customer Experience And Improvement Opportunities: A Qualitative Study Among Young Consumers Of AZKO Li Song Wei; Ferdi Antonio
Community Engagement and Emergence Journal (CEEJ) Vol. 7 No. 1 (2026): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v7i1.11677

The rapid adoption of omnichannel retail has transformed customer shopping behavior by integrating digital and physical touchpoints into a unified shopping journey. While previous studies have primarily employed quantitative approaches to examine the effects of omnichannel capabilities on customer outcomes, limited attention has been given to understanding customers' lived experiences across multiple touchpoints. This study explores the omnichannel experiences of young consumers at AZKO retail stores in Jakarta using a qualitative case study approach. Data were collected through semi-structured interviews with 26 participants selected through purposive sampling and analyzed using Braun and Clarke's thematic analysis. The findings identified three major themes shaping omnichannel customer experience: Inventory Visibility, Channel Integration, and Human Interaction. These themes were further conceptualized into three proposed constructs: Information Transparency, Cross-Channel Integration, and Service Support, which together form a customer-centered conceptual model of omnichannel experience. The findings indicate that customers evaluate omnichannel retail holistically, emphasizing accurate inventory information, seamless transitions between online and offline channels, and knowledgeable frontline employees as complementary dimensions of a satisfying shopping experience. This study contributes to omnichannel retail literature by developing an empirically grounded conceptual framework that extends existing quantitative research and provides practical guidance for retailers seeking to improve omnichannel integration and customer experience.

The Effect of Outpatient Medical Consultation Experience on Overall Satisfaction and Intention to Recommend Lydia Priscillia Pomantouw; Ferdi Antonio
Indonesian Journal of Global Health Research Vol. 8 No. 2 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i2.1483

Patient-centred care has increased the importance of understanding patient experience during outpatient medical consultations, particularly in primary care clinics where doctor–patient interaction plays a central role in service quality. While patient satisfaction is known to influence recommendation behaviour, most studies rely on general service quality dimensions rather than consultation-specific experiences, especially in the Indonesian clinical context. This study aims to examine the effect of outpatient medical consultation experience on overall satisfaction with medical consultation and to analyse its impact on patients’ intention to recommend the clinic. A quantitative cross-sectional survey was conducted among outpatients at XYZ Clinic in Manado, Indonesia. Data were collected from 168 respondents using a structured questionnaire developed by synthesising domains from the Medical Interview Satisfaction Scale (MISS) and Consultation Satisfaction Scale (CSQ), namely communication comfort, rapport, length of consultation time, distress relief, and professional care. Construct validity and reliability were assessed using factor loadings, average variance extracted (AVE), composite reliability, and Cronbach’s alpha prior to structural model testing. Data were analysed using Partial Least Squares–Structural Equation Modelling (PLS-SEM). The findings demonstrate that all five consultation experience dimensions have a significant and positive influence on overall satisfaction with medical consultation. Communication comfort emerged as the strongest predictor.

Pengaruh Inpatient Experience Terhadap Patient’s Well-Being: Studi Terhadap Pasien Tuberkulosis Di Rumah Sakit Umum Daerah Di Jakarta Ruth Normalianti Hutapea; Ferdi Antonio
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 2 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i2.7456

ABSTRAK Tujuan: Penelitian ini mengkaji bagaimana inpatient experience memengaruhi kesejahteraan pasien tuberkulosis (TB) di rumah sakit umum daerah di Indonesia, dengan menguji pemberdayaan pasien sebagai faktor mediasi. Studi ini menekankan pentingnya pelayanan berpusat pada pasien yang tidak hanya fokus pada kebutuhan medis, tetapi juga kebutuhan psikososial. Metode: Survei potong lintang dilakukan pada 154 pasien TB paru rawat inap di satu rumah sakit umum daerah di Jakarta antara bulan Januari hingga Juni 2025. Kuesioner Picker Patient Experience diadaptasi untuk konteks perawatan TB, mencakup tujuh domain pengalaman pasien. Pemberdayaan pasien dan kesejahteraan diukur menggunakan instrumen terstandarisasi. Analisis Partial Least Squares Structural Equation Modeling (PLS-SEM) digunakan untuk menilai pengaruh langsung dan mediasi. Hasil: Responden sebagian besar berjenis kelamin perempuan (52%), berada pada usia produktif (18–59 tahun: 89,3%), dan berpendidikan SMA (57,8%). Inpatient experience berpengaruh kuat terhadap kesejahteraan (β = 0,779; p < 0,01), sementara pemberdayaan menunjukkan efek mediasi yang lebih lemah (β = 0,076). Dimensi kontinuitas dan transisi merupakan aspek yang paling berpengaruh, sedangkan informasi dan edukasi menjadi area yang memerlukan peningkatan. Model ini menjelaskan 73,8% varians kesejahteraan. Kesimpulan: Inpatient experience merupakan tujuan utama kesejahteraan pasien TB. Optimalisasi proses perawatan selama rawat inap, khususnya melalui penguatan komunikasi, edukasi pasien, dan dukungan emosional dapat meningkatkan pemberdayaan, mempercepat pemulihan, dan mendukung strategi nasional pengendalian TB. Kata kunci: Tuberkulosis; Inpatient experience; Pemberdayaan; Kesejahteraan; Rumah sakit umum daerah; PLS-SEM. ABSTRACT Objectives: This study examined how inpatient experience influences the well-being of tuberculosis (TB) patients in Indonesian public hospitals, with patient empowerment tested as a mediating factor. The research highlights the importance of patient-centered care that addresses psychosocial as well as medical needs. Methods: A cross-sectional survey was conducted among 161 pulmonary TB inpatients in three Jakarta public hospitals between January and June 2025. The Picker Patient Experience questionnaire was adapted for TB care, covering seven domains. Patient empowerment and well-being were measured using validated scales. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to analyze direct and mediating effects. Results: Respondents were mainly female (52%), in productive age (18–59 years: 89.3%), and high school graduates (57.8%). Inpatient experience strongly predicted well-being (β=0.779, p

Understanding Antecedents of Missed Nurse Care in Pediatric Ward Towards Nurse Outcome: A Descriptive Study in Indonesia Marcella Amadea Widjaja; Ferdi Antonio
Indonesian Health Journal Vol. 5 No. 2 (2026): Indonesian Health Journal
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/ihj.v5i2.868

This research aims to examine the relationship between empowering leadership, performance-based evaluation, and resilience on nurse outcomes through self-efficacy, teamwork efficacy, and missed nursing care in paediatric wards, with the moderating role of cognitive empathy. This descriptive research was conducted during October 2024, utilising self-reported questionnaires. The research included 180 paediatric ward nurses, each with at least one year of working experience in paediatric wards where children were admitted. These nurses were selected from four private hospitals in one of the most populous provinces in Indonesia, West Java. The proposed model was tested using partial least squares structural equation modelling. The findings indicate that resilience, empowering leadership, and performance-based evaluation are significantly associated (p < 0.05; 95% CI) with paediatric nurses' outcomes from the nurses' perspective, mediated by nursing profession self-efficacy, nursing teamwork efficacy, and missed nursing care. As a moderating variable, cognitive empathy demonstrated a significant moderating role in the relationship between self-efficacy and missed nursing care (? = ?0.218) but was not significant for teamwork efficacy (? = 0.143). The proposed model demonstrated adequate prediction of paediatric nurse outcomes as the dependent variable (R² = 0.453). This research highlighted the importance of leadership styles that empower paediatric nurses, resilience-building programmes, and initiatives that enhance individual and team efficacy to mitigate missed nursing care in the paediatric ward. Hospital managers should prioritise strategies to improve leadership, resilience, and teamwork to enhance paediatric patient safety, care quality, and paediatric nurse well-being in hospital settings.

The Nexus of Cancer Patient Experiential Satisfaction on the Intention to Recommend Eko Ivan Harjono; Ferdi Antonio
Jurnal Kesehatan Masyarakat Vol. 20 No. 3 (2025)
Publisher : Universitas Negeri Semarang in collaboration with Ikatan Ahli Kesehatan Masyarakat Indonesia (IAKMI Tingkat Pusat) and Jejaring Nasional Pendidikan Kesehatan (JNPK)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/kemas.v20i3.3405

This research aims to test and analyze the relationship of antecedents of patient experience measured by the CPEQ (The Cancer Patient Experience Questionnaire) instrument which consists of service by ward nurse, service by specialist, service by ward doctor, information, and hospital staff coordination. Further its impact on the intention to recommend the respective private hospital. This research was accomplished with a quantitative survey and using a cross-sectional approach. Respondents were taken by purposive sampling who had been treated at a private special cancer hospital in Jakarta. A total of 192 respondents met the requirements and were analyzed using PLS-SEM. The results showed that the six antecedents have a significant and positive relationship with cancer patient experiential satisfaction and encouraging patient intention to recommend the hospital. The strongest relation was found in the service by specialist doctors followed by hospital standards, service by nurse wards, and information. The findings in this study establish the positive relation between cancer experiential satisfaction and the intention to recommend the hospital.

Co-Authors Ade Andriani Renouw Adella, Adella Adhli, Yuma Luqman Agus Nurofik Akhmad Baidun Amelda Pramezwary Andreas Chandra Santoso Andy Andy Annamaria Gabriela Anton Wachidin Widjaja Ariana, I Made Agus Aristo, Benny Arrazy Elba Ridha Asep Hermawan Athina Isabella Sumanti Austin, Ryan Bambang, Robertus Maria Betty Rahayu Boas Handoyo Chanissa Purwaningrum Christian, Joshua Christopher Noviandi Tupang Cut Susan Octiva Dicky Jhon Anderson Butarbutar Dinata, Freddy Djakasaputra, Arifin Donny Dharmawan Eko Ivan Harjono Elizabeth Elizabeth Haryanti Evi Untoro Fatimah Malini Lubis Febby Karissa Fitriani, Reni Fitriansyah, Fitriansyah Fransiska Husain G. Gunawan Ginting, Magdalena Lestari Handoyo, Boas Handry Eldo Henry Utama Putra Heny Hidayati I Made Agus Ariana Innocentius Bernarto Iwan Adhicandra Jason Bustam Jason Jason Jemimah Kezia Lee Jordan Jeremy Josephine, Vania Joshua Christian Juliana Juliana Juliana Juliana, Juliana Karissa, Febby Kornelius, Stefani Mutiara Kresna Audito Larasati, Andini Li Song Wei Lia Kurnia Hartanti Luh Komang Candra Dewi Lydia Priscillia Pomantouw Marcella Amadea Widjaja Marine Novita Meidy C. Elim Moksidy, Jevany Claudia Muhamad Rusadi Letasado Musran Munizu Naomi Miryam Norasiya, Milka Anisya Nurlina Pebriana, Regina Pramezwary, Amelda Pramintasari, Erina Pramono, Rudy Puni Oktisari Putri Astika Putri Utami Vallen Putri, Ilfi Rahmi Rasty Yulia Renaldo, Doddy Reno Prananditya Ashaf Ricca Ricca Ricca, Rica Rio Alexandro Rocky Nagoya Roy G.A. Massie Ruth Normalianti Hutapea Sabrina O Sihombing Saksono, Lalang Santosa, Sonny Santoso, Anita Sevira Saputra, Muh Fauzan Selvi Esther Suwu, Selvi Esther Sembel, Jacquelinda Sandra Sidik, Nuraini Situmorang, Jimmy Muller Hasoloan sri sudiarti Sucipto Asan Sukirman Sukirman Sutanto, Eldaa Prisca Refianti Syamsul Ph.D M.A. Hadi Tan, Pauline H. Pattyranie Tansya Sushan Purnaningrum Theresia, Sherly Tiara, Karina Umi Zunaidah Vitta Tjiptabudi Waloni, Febryna Grace Maya Wijaya, Reisa Melisa Wiyono, Stevie Pramudita Wuisan, Dewi Yusak Yusak

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