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All Journal International Journal of Public Health Science (IJPHS) Nurse Media Journal of Nursing JURNAL BISNIS STRATEGI Jurnal Pariwisata Pesona Kinerja Jurnal Kesehatan Masyarakat JURNAL ILMIAH MANAJEMEN & BISNIS Jurnal Administrasi Kesehatan Indonesia Jurnal Manajemen Kesehatan Indonesia POLYGLOT Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pariwisata Jurnal Keperawatan Padjadjaran JURNAL MANAJEMEN INDUSTRI DAN LOGISTIK JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Jurnal Manajemen Pemasaran JURNAL PENDIDIKAN TAMBUSAI JURNAL MANAJEMEN (EDISI ELEKTRONIK) JURNAL MANAJEMEN BISNIS Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Jurnal Mantik International Journal of Economics, Business and Accounting Research (IJEBAR) International Journal of Business Studies International Journal of Economics Development Research (IJEDR) Jurnal Untuk Masyarakat Sehat (JUKMAS) Jurnal Ilmiah Manajemen Kesatuan Enrichment : Journal of Management Jurnal Paedagogy Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Medical Scope Journal (MSJ) Ilomata International Journal of Social Science Jurnal Pengabdian kepada Masyarakat AICS Milestone: Journal of Strategic Management International Journal of Education, Social Studies, And Management (IJESSM) JURNAL ILMIAH GLOBAL EDUCATION International Journal Software Engineering and Computer Science (IJSECS) International Journal of Applied Business and International Management Journal of International Conference Proceedings Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Keperawatan Soedirman (The Soedirman Journal of Nursing) Indonesian Journal Economic Review (IJER) Journal of Economics and Management Scienties Journal of Ageing And Family JMMR (Jurnal Medicoeticolegal dan Manajemen Rumah Sakit) Jurnal Ad'ministrare: Jurnal Pemikirian Ilmiah dan Pendidikan Administrasi Perkantoran Jurnal Manajemen Maranatha Jurnal Kesehatan Masyarakat
Antonio, Ferdi
Universitas Pelita Harapan
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The Implementation of Care Coordination Model Toward Delivery of Quality Care in Private Hospital Outpatient Setting Ricca, Rica; Antonio, Ferdi
Milestone: Journal of Strategic Management Vol. 1 No. 1 April 2021
Publisher : Universitas Pelita Harapan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19166/ms.v1i1.3213

Abstract

Health care services in the private hospitals are required to deliver quality care to stay competitive in the business. In line with the advancement of hospital facilities and the raise of patient needs for complex care, the care coordination is inevitable to ensure the delivery quality of care. The purpose of this study is to test and analyze the care coordination model toward delivery of quality care in the private hospital outpatient setting. This research model was empirically tested on outpatient clinic at one of the leading hospitals in Indonesia. The data was analyzed by PLS-SEM method, whereas respondent obtained by purposive sampling technique. The result of structural model, shown moderate to strong prediction accuracy with large predictive relevance indicate and acceptable model. The result demonstrated that all of care coordination paths lead to the delivery of quality care has significant positive effect, except for facilitate transitions and accountability to communication and information transfer. However, facilitate transitions and accountability has significant positive effect through IT-enabled care coordination and through interprofessional teamwork and consistency. Therefore, it could be concluded that all variables have contribution to the care coordination in the outpatient, respectively. The strongest direct effect to care quality perception is found from communication and information transfer, while the strongest indirect effect is from physical infrastructure and facilities which mediating by IT-enabled care coordination and further communication and information transfer. There are managerial implications that could give suggestions for hospital managers to improve care coordination process in hospital outpatient services.
Exploring Job Embeddedness and Its Impact on Nurse Retention through Self-Leadership: Evidence from Indonesia Waloni, Febryna Grace Maya; Antonio, Ferdi; Massie, Roy G.A.
Jurnal Keperawatan Soedirman Vol 20 No 3 (2025): Jurnal Keperawatan Soedirman (JKS)
Publisher : Fakultas Ilmu-ilmu Kesehatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20884/1.jks.2025.20.3.13675

Abstract

Background: The global healthcare sector faces significant challenges in retaining skilled nurses due to various reasons leading to high turnover. These issues affect both public and private healthcare systems. Addressing these is crucial to ensure quality patient care and sustainable healthcare services, especially as the demand for skilled healthcare workers grows globally. This study examines the impact of job embeddedness and self-leadership on retention and turnover intentions among skilled nurses. Methods: This cross-sectional study involves 138 skilled nurses who met the criteria and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). Results: Job embeddedness significantly enhances nurse self-leadership (β = 0.671, p < 0.001) and intention to stay (β = 0.658, p < 0.001), promoting commitment but negatively impacts turnover intention (β = -0.312, p = 0.004), suggesting its effectiveness in reducing turnover. Nurse self-leadership did not directly relate to the intention to stay. The moderating effect of length of service on the relationship between self-leadership and intention to stay underscores the importance of customized retention strategies. Conclusion: Job embeddedness is essential for retaining skilled nurses, and healthcare facilities should create a supportive environment that encourages connection and belonging. Retention strategies such as self-leadership training can enhance nurse commitment and reduce turnover. These findings offer valuable insights for effective nurse retention strategies in the competitive healthcare landscape. Keywords: intention to stay; job embeddedness; nurse self-leadership; turnover intention
Identify Key Drivers of Patient Dissatisfaction: Applying Importance-Performance Mapping Analysis (IPMA) Santoso, Anita Sevira; Antonio, Ferdi
Journal of Economics and Management Scienties Volume 8 No. 1, December 2025
Publisher : SAFE-Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37034/jems.v8i1.290

Abstract

This study aims to identify the key factors contributing to patient dissatisfaction in six general hospitals operated by security institutions in East Java using the Importance–Performance Mapping Analysis (IPMA). Patient dissatisfaction generally arises from three categories of issues—clinical, management, and relational problems that influence patients’ experiences during hospitalization. Using a purposive sampling method, data were collected from 130 inpatients who had previously submitted complaints. The analysis indicates that clinical issues, particularly indicators related to the adequacy of pain management and the appropriateness of hospital meals (CPQY4 and CPQY5), fall within the high-importance and low-performance quadrant, making them the primary priorities for service improvement. Meanwhile, several indicators within the management and relational problem categories, such as RPCN2 and MPET4, demonstrate high performance but have a low impact on dissatisfaction, suggesting that these aspects are functioning well but are not the principal determinants of patient dissatisfaction. The implementation of this study includes recommendations to enhance clinical competence through integrated training programs, regular medical audits, and the refinement of complaint-handling procedures to ensure a more proactive and responsive approach. Additionally, strengthening interpersonal communication, improving inter-unit coordination, and conducting routine evaluations using IPMA are proposed to help hospitals more accurately target improvement priorities and support the development of patient-centered healthcare services.
Redefining Emergency Readiness: Integrating Resilience, Work Engagement, and Situational Awareness in Emergency Care Claudia, Maria; Antonio, Ferdi
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4780

Abstract

Traditional approaches to emergency department readiness in hospitals generally focus on technical factors and rapid response systems. However, non-technical factors such as physicians’ emotional and cognitive readiness in assessing a situation have not received sufficient attention. Therefore, further research is needed on this factor, which also known as situational awareness. This study aims to redefine emergency readiness by examining the role of resilience as a higher-order construct, with medical work engagement and work-life balance. This study deploys a quantitative survey and recruited emergency physicians from private hospitals through purposive sampling, resulting in 213 eligible respondents. Data analysis used a newly disjoint two-stage approach using SEM-PLS due to the measurement of the lower-order construct as the dimensions of resilience that were measured as HOC. The results showed that resilience significantly influenced situational awareness through purpose and direction, and collaborative culture, but not by feeling valued. The strongest influence on situational awareness was found in having a purpose. Work-life balance can significantly strengthen the positive influence of resilience in a collaborative culture. Conversely, work-life balance weakens the influence of situational awarenesson having purpose and direction as well as feeling valued. These findings may have implications for the development of management in emergency care.
Pengaruh Inpatient Experience Terhadap Patient’s Well-Being: Studi Terhadap Pasien Tuberkulosis Di Rumah Sakit Umum Daerah Di Jakarta Hutapea, Ruth Normalianti; Antonio, Ferdi
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 2 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i2.7456

Abstract

ABSTRAK Tujuan: Penelitian ini mengkaji bagaimana inpatient experience memengaruhi kesejahteraan pasien tuberkulosis (TB) di rumah sakit umum daerah di Indonesia, dengan menguji pemberdayaan pasien sebagai faktor mediasi. Studi ini menekankan pentingnya pelayanan berpusat pada pasien yang tidak hanya fokus pada kebutuhan medis, tetapi juga kebutuhan psikososial. Metode: Survei potong lintang dilakukan pada 154 pasien TB paru rawat inap di satu rumah sakit umum daerah di Jakarta antara bulan Januari hingga Juni 2025. Kuesioner Picker Patient Experience diadaptasi untuk konteks perawatan TB, mencakup tujuh domain pengalaman pasien. Pemberdayaan pasien dan kesejahteraan diukur menggunakan instrumen terstandarisasi. Analisis Partial Least Squares Structural Equation Modeling (PLS-SEM) digunakan untuk menilai pengaruh langsung dan mediasi. Hasil: Responden sebagian besar berjenis kelamin perempuan (52%), berada pada usia produktif (18–59 tahun: 89,3%), dan berpendidikan SMA (57,8%). Inpatient experience berpengaruh kuat terhadap kesejahteraan (β = 0,779; p < 0,01), sementara pemberdayaan menunjukkan efek mediasi yang lebih lemah (β = 0,076). Dimensi kontinuitas dan transisi merupakan aspek yang paling berpengaruh, sedangkan informasi dan edukasi menjadi area yang memerlukan peningkatan. Model ini menjelaskan 73,8% varians kesejahteraan. Kesimpulan: Inpatient experience merupakan tujuan utama kesejahteraan pasien TB. Optimalisasi proses perawatan selama rawat inap, khususnya melalui penguatan komunikasi, edukasi pasien, dan dukungan emosional dapat meningkatkan pemberdayaan, mempercepat pemulihan, dan mendukung strategi nasional pengendalian TB. Kata kunci: Tuberkulosis; Inpatient experience; Pemberdayaan; Kesejahteraan; Rumah sakit umum daerah; PLS-SEM. ABSTRACT Objectives: This study examined how inpatient experience influences the well-being of tuberculosis (TB) patients in Indonesian public hospitals, with patient empowerment tested as a mediating factor. The research highlights the importance of patient-centered care that addresses psychosocial as well as medical needs. Methods: A cross-sectional survey was conducted among 161 pulmonary TB inpatients in three Jakarta public hospitals between January and June 2025. The Picker Patient Experience questionnaire was adapted for TB care, covering seven domains. Patient empowerment and well-being were measured using validated scales. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to analyze direct and mediating effects. Results: Respondents were mainly female (52%), in productive age (18–59 years: 89.3%), and high school graduates (57.8%). Inpatient experience strongly predicted well-being (β=0.779, p
The Impact of Digital Capability and Business Synergy on Digital Transformation Kespandiar, Tengku; Ekasari, Silvia; Antonio, Ferdi; Hidayati, Heny; Musdirwan
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.728

Abstract

This study examines the influence of digital capabilities and business synergy on digital transformation in higher education institutions facing rapid technological change. Universities are increasingly expected to adapt by strengthening their ability to use digital technologies while maintaining effective coordination across organizational units. Digital capabilities reflect the skills, knowledge, and readiness of institutions in utilizing technology, while business synergy refers to the alignment and collaboration among internal functions to support common goals. A total of ninety respondents from several universities were selected through purposive sampling, ensuring their relevance to digital practices and institutional development. The data were processed using Smart Partial Least Squares (Smart PLS) to evaluate the structural model and test the relationships between variables. The findings show that digital capabilities have a positive and significant effect on digital transformation. Business synergy also demonstrates a significant influence, indicating that coordinated efforts across departments support smoother implementation of digital initiatives. These results indicate that university performance in the digital era depends on the ability to strengthen technological competence and maintain strong internal collaboration. Institutions that are able to integrate both aspects tend to achieve more effective and sustainable transformation outcomes.
Faktor-faktor yang memengaruhi pengalaman merek ramah lingkungan dan dampaknya pada intensi perilaku konsumen hijau Sucipto Asan; Ferdi Antonio
Jurnal Manajemen Maranatha Vol 22 No 2 (2023): Jurnal Manajemen Maranatha
Publisher : Universitas Kristen Maranatha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jmm.v22i2.6080

Abstract

Researchers have worked hard for many years to investigate the factors that influence pro-environmental behavior and still found inconsistent result of the predictors. Therefore, there is a need to identify other potential environmental behavior predictors. The intention of this study is to investigate the drivers of green brand experience and its impact on pro-environmental behavioural intentions. This study analyzes 229 customers of green beauty and personal care brand in Indonesia using quantitative method with non-probability purposive sampling technique. This study found that only interactivity and green informativeness in social media marketing management activities have positive and significant influence on the green brand experience. While entertainment, customization, and WOM have entertainment, customization, and WOM insignificant influence. This study also found that green brand experience has positive and significantly influenced customer co-creation participation, repurchase, as well as green word of mouth intention. The findings contribute to the development theory of brand experience and Technologies for the Pro-Ecological Action Model. This study also contributes to the management of social media activities in enhancing green brand experience and promoting pro-environmental behavioural intentions that benefit both the brand and the environment.
Model For Measuring Customer Satisfaction And Delight In Restaurant Industry Juliana Juliana; Ferdi Antonio; Amelda Pramezwary; Jimmy Muller Hasoloan Situmorang; Arifin Djakasaputra; Rudy Pramono
Jurnal Manajemen Industri dan Logistik Vol. 7 No. 1 (2023): 14 original research articles were authored/co-authored by 41 authors from 1 co
Publisher : Politeknik APP Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30988/jmil.v7i1.1022

Abstract

The purpose of the study was to analyze the effect of brand value, brand credibility, arousal, brand love, online buying on delight and the effect of delight on intention to book a restaurant. The population of this study were restaurant customers in Indonesia, with the sample of 250 respondents collected by online questionnaires using nonprobability sampling technique with convenience sampling”data analysis  run by PLS-SEM. Overall, the results of this study are descriptive statistical analysis. This study also offers other areas that deserve more research from the perspective of practitioners and researchers. The results showed that Arousal, Brand Credibility, Brand Love, Brand Value had a positive effect on Intention to Bookrestaurants through the variable of Delight. In contrast, online purchases have no effect on Delight or the hypothesis is not supported because customers feel doubtful and dissatisfied with online purchasing services and still feel afraid due to the occurrence of many frauds in online purchases.
Sentiment and Public Emotion Classification of Viral Content Using Transformer-Based Model Ferdi Antonio; Handry Eldo; Arrazy Elba Ridha; Iwan Adhicandra; Cut Susan Octiva
International Journal Software Engineering and Computer Science (IJSECS) Vol. 6 No. 1 (2026): APRIL 2026
Publisher : Lembaga Otonom Lembaga Informasi dan Riset Indonesia (KITA INFO dan RISET) - Lembaga KITA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v6i1.6969

Abstract

The proliferation of social media platforms has generated an unprecedented volume of viral content, each drawing varied public responses expressed through sentiment and emotion. Mapping those responses — not merely counting them — is what separates surface-level monitoring from a genuine understanding of public perception. This study classified sentiment (positive, negative, neutral) and emotion (anger, joy, sadness, and fear) toward viral content using a fine-tuned Transformer-based model. Data were collected from social media via web scraping, then subjected to standard text preprocessing: case folding, tokenization, stopword removal, and stemming. The cleaned dataset was subsequently annotated with sentiment and emotion labels. BERT (Bidirectional Encoder Representations from Transformers) served as the base architecture, fine-tuned for multi-label classification. Evaluation relied on an 80:20 train-test split, with performance measured through accuracy, precision, recall, and F1-score. Across all sentiment and emotion categories, the model returned consistently high scores and handled ambiguous, context-dependent text more reliably than conventional machine learning baselines. The Transformer-based approach proved well-suited for sentiment and emotion analysis on social media data, with clear potential for deployment in public opinion monitoring systems.
Strategic Recruitment Practices and Lean Hospital Performance: The Mediating Role of Patient-Centered Care in Private Hospitals Puni Oktisari; Ferdi Antonio
Indonesian Journal Economic Review (IJER) Vol. 6 No. 2 (2026): June
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ijer.v6i2.809

Abstract

Despite growing attention to lean healthcare, limited empirical evidence explains how recruitment practices create operational and business value. This study examines how strategic recruitment practices influence lean hospital performance through the mediating role of patient-centered care (PCC). Recruitment is conceptualized through recruitment transparency, procedural justice, and previous work experience. A quantitative survey was conducted using purposive sampling of 221 experienced nurses recruited within the last two years from six Type B private hospitals in Jakarta. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that recruitment practices significantly enhance PCC, which in turn drives lean hospital performance. Procedural justice has the strongest effect on PCC (β = 0.472, p < 0.001), followed by recruitment transparency (β = 0.370, p < 0.001). PCC significantly improves lean hospital performance (β = 0.353, p < 0.001), confirming its central mediating role. Notably, procedural justice has no significant direct effect on lean performance (β = -0.061, p > 0.05), indicating full mediation through PCC. Other recruitment dimensions show smaller but significant direct and indirect effects. The findings highlight that recruitment creates value not directly, but by fostering patient-centered behaviors that enhance efficiency, service quality, and overall hospital performance. The study contributes to HR and healthcare management literature by positioning recruitment as a strategic driver of lean healthcare outcomes.
Co-Authors Ade Andriani Renouw Adella, Adella Adhli, Yuma Luqman Amelda Pramezwary Andreas Chandra Santoso Andy Andy Annamaria Gabriela Anton Wachidin Widjaja Ariana, I Made Agus Aristo, Benny Arrazy Elba Ridha Asep Hermawan Astika, Putri Athina Isabella Sumanti Austin, Ryan Bambang, Robertus Maria Betty Rahayu Boas Handoyo Christian, Joshua Christopher Noviandi Tupang Claudia, Maria Cut Susan Octiva Dicky Jhon Anderson Butarbutar Dinata, Freddy Djakasaputra, Arifin Ekasari, Silvia Elizabeth Haryanti Evi Untoro Fatimah Malini Lubis Febby Karissa Fitriani, Reni Fitriansyah, Fitriansyah G. Gunawan Ginting, Magdalena Lestari Handoyo, Boas Handry Eldo Harjono, Eko Ivan Henry Utama Putra Hidayati, Heny Hutapea, Ruth Normalianti I Made Agus Ariana Ilfi Rahmi Putri Innocentius Bernarto, Innocentius Iwan Adhicandra Jason Bustam Jason Jason Jordan Jeremy Josephine, Vania Joshua Christian Juliana Juliana Juliana Juliana, Juliana Karissa, Febby Kespandiar, Tengku Kornelius, Stefani Mutiara Kresna Audito Larasati, Andini Lee, Jemimah Kezia Lia Kurnia Hartanti Marine Novita Meidy C. Elim Moksidy, Jevany Claudia Muhamad Rusadi Letasado Musdirwan Naomi Miryam Norasiya, Milka Anisya Pebriana, Regina Pramezwary, Amelda Pramintasari, Erina Pramono, Rudy Puni Oktisari Putri Astika Putri Utami Vallen Renaldo, Doddy Reno Prananditya Ashaf Ricca Ricca Ricca, Rica Ricca, Ricca Rio Alexandro Rocky Nagoya Roy G.A. Massie Sabrina O Sihombing Saksono, Lalang Santosa, Sonny Santoso, Anita Sevira Saputra, Muh Fauzan Satoto, Hari Hendriarti Selvi Esther Suwu, Selvi Esther Sembel, Jacquelinda Sandra Sidik, Nuraini Situmorang, Jimmy Muller Hasoloan sri sudiarti Sucipto Asan Sukirman Sukirman Sutanto, Eldaa Prisca Refianti Syamsul Ph.D M.A. Hadi Tan, Pauline H. Pattyranie Tansya Sushan Purnaningrum Theresia, Sherly Tiara, Karina Tjiptabudi, Vitta Waloni, Febryna Grace Maya Widiastuti, Annisa Zakia Wijaya, Reisa Melisa Wiyono, Stevie Pramudita Wuisan, Dewi Yusak Yusak