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All Journal PREMISE: Journal of English Education and Applied Linguistics English Review: Journal of English Education Jurnal Penelitian Humaniora Kajian Linguistik dan Sastra IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature BERDIKARI : Jurnal Inovasi dan Penerapan Ipteks Voices of English Language Education Society Jurnal Onoma: Pendidikan, Bahasa, dan Sastra Dinasti International Journal of Education Management and Social Science Buletin KKN Pendidikan Buletin Pengembangan Perangkat Pembelajaran Jurnal Ilmiah Kampus Mengajar Proceeding ISETH (International Summit on Science, Technology, and Humanity) Prosiding University Research Colloquium Jurnal Keilmuan dan Keislaman Eduvest - Journal of Universal Studies Proceeding of International Conference on Special Education in South East Asia Region BAHASTRA Journal of International Multidisciplinary Research JLE: Journal of Literate of English Education Study Program Jurnal Pendidikan Generasi Nusantara (JPGENUS) Jurnal VARIDIKA Indonesian Journal on Learning and Advanced Education (IJOLAE)
Koesoemo Ratih
Universitas Muhammadiyah Surakarta
Religion Aerospace Engineering Arts Humanities Computer Science & IT Control & Systems Engineering Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Neuroscience Public Health Social Sciences Other

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The Use of Role-Play Cards to Improve Hospitality Vocational School Students’ Speaking Skills in Responding Guest Complaint Rasendria Jalu Siswanto Yulianto; Koesoemo Ratih
IDEAS: Journal on English Language Teaching and Learning, Linguistics and Literature Vol. 14 No. 1 (2026): IDEAS: Journal on English Language Teaching and Learning, Linguistics and Lite
Publisher : Universitas Islam Negeri Palopo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24256/ideas.v14i1.10191

Abstract

This study aims to improve students’ speaking skills in handling guest complaints by using role-play cards. This research employed Classroom Action Research (CAR) conducted in three cycles involving students of a vocational high school in Surakarta. The data were collected through speaking tests, observations, questionnaires, and interviews. The results showed a significant improvement in students’ speaking performance across cycles. In Cycle I, the students’ average score was relatively low, indicating difficulties in vocabulary use, fluency, and confidence. In Cycle II, the average score increased significantly after the implementation of role-play cards supported by vocabulary and expression lists. In Cycle III, the students’ performance became more stable, with most students achieving high scores. The final scores in Cycle III were obtained by averaging the scores from the teacher and the researcher to ensure objective assessment. In addition, the findings revealed that students became more confident, active, and able to respond to guest complaints appropriately. Therefore, it can be concluded that role-play cards are effective in improving students’ speaking skills and classroom engagement.
Co-Authors Adi Jufriansah Adlina, Livya Mora Ahmad Muzaqi Akrom, Akrom Al Fattah, Habib Al Sanaani, Ali Essam Anam Sutopo Aprilianti, Diana Riza Ariyanto , Zahy Riswahyudha Asmara, Sampdoria Fajar Atik Astrini Bana Handaga Darojati, Siti Mubarokatut Dayanti, Gista Rahma Dewi, Ayuana Kartika Dian Artha Kusumaningtyas Djalal Fuadi Djoko Srijono Dwi Sarbini Eko Purnomo Endang Fauziati Eny Pemilu Kusparlina Eriza Putri Ayu Ning Tias Erma Ainun Maghfiroh Fadilla, Maya Ratu Fahmi Johansyah, Muhammad Farida, Kun Febriani, Dinar Febriyanto Arif Nugroho Fitriyani, Friska Hamidah, Jamiatul Handayani, Winda Sri Hariyatun Hariyatun Harun Joko Prayitno Hasanah, Alfi Uswatun Heri Siswanto Husni Thamrin Ifani, Muhammad Zulfi Imas Suryati Irna Ganda Setyawati Istiqamah, Istiqamah Jenny Buckworth Jusup, Bacharuddin Khafidhta Qudsiana Nurul Arifah Ku Ares Tawandorloh Laili Etika Rahmawati Laksono, Gilang Yudha Latifa, Helmia Mahamad, Abd Kadir Maryadi Maryadi Maryadi Maryadi Maryadi Maulana, Mahesa Maulida, Nimas Ayu Nawal Mauly Halwat Hikmat Mirwanti, Winda Muamaroh Muamaroh Muamaroh, M Muhammad Fahmi Johan Syah Muhammad Taufik Hidayat Mulyasih, Sri Murtiningsih, Tenny Nafiah, Silvia Umrotun Ninda Alfia Noviafitri, Kartika Satya Nur Fatinah, Farida Nurcahyo, Aditya Nurhidayat Nurhidayat Pamungkas, Damar Jati Phoumchay Vongvilay Pramesti, Meylani Eko Purwanti, Shandy Novilya Puspa Dewi Rahmawati, Heni Rasendria Jalu Siswanto Yulianto Ratnasari Diah Utami Rianti, Arum Wahyu Richa Yusrin Fanida Rizki Azizah, Rizki Rosyidi, Bastian Sally Jarin Sandi, Muhamad Santhyami Santiana, Dewi Saon, Sharifah Sartini Shairmane Lava Shinta, Aninda Silvia Umrotun Nafiah Siti Nuraini Ajid Sofiyudin, Muh Styaningsih, Nina Putri Sugeng Riyanto Suharjo Suharjo Supriyadi, Hendra Suryati, Imas Syams Kusumaningrum Taha A, Ali Abdulraoof Taha Ibrahim Ahmad Badri Umi Fadlilah, Umi Utami , Nindy Muji Winda Sri Handayani Winda Sri Handayani Yamin, Siti Ashabul Yunus Sulistyono