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All Journal Jurnal Manajemen Terapan dan Keuangan Jurnal Media Informasi Manajemen Jurnal Ekonomi Modernisasi JAM : Jurnal Aplikasi Manajemen Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen Abdimas Talenta : Jurnal Pengabdian Kepada Masyarakat Dinamika Governance : Jurnal Ilmu Administrasi Negara Jurnal Darma Agung Jurnal AKMAMI (Akuntansi Manajemen Ekonomi) International Journal Of Science, Technology & Management (IJSTM) Quantitative Economics and Management Studies Jurnal Pengabdian kepada Masyarakat Sibatik Journal : Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Terbuka Journal of Economics and Business SMBJ: Strategic Management Business Journal Jurnal Ekonomi dan Bisnis Digital (MINISTAL) International Journal of Humanities Education and Social Sciences Jurnal Manajemen Stratejik dan Simulasi Bisnis Journal of Innovation Research and Knowledge Journal of International Conference Proceedings Asian Journal of Management Analytics International Journal of Business and Applied Economics (IJBAE) Neo Journal of economy and social humanities Jurnal Ekonomi, Teknologi dan Bisnis Indonesian Journal of Advanced Research (IJAR) Riwayat: Educational Journal of History and Humanities Journal of Business Management Tuhenori: Jurnal Ilmiah Multidisiplin Proceeding Of International Conference On Education, Society And Humanity INOVASI: Jurnal Ekonomi, Keuangan, dan Manajemen
Prihatin Lumbanraja
Fakultas Ekonomi, Jurusan Manajemen, Universitas Sumatera Utara Medan
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WORKLOAD ANALYSIS TO DETERMINE THE OPTIMAL NUMBER OF EMPLOYEES AFTER THE HOLDING-SUBHOLDING TRANSFORMATION IN THE BUSINESS SUPPORT DIVISION OF PT PLN NUSANTARA POWER, BELAWAN GENERATION UNIT Wilsam Pasaribu, April Yanto; Lumbanraja, Prihatin; Iskandirini, Iskandirini
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 4 No. 10 (2025)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/sibatik.v4i10.3574

Abstract

The organizational transformation through the Holding-Subholding program within PT PLN (Persero) has brought significant changes to the organizational structure and workload distribution, particularly in the Business Support Division of PT PLN Nusantara Power, Belawan Generation Unit. These changes are evident from the increased number of overtime hours due to the reassignment of several employees from the Business Support Division and the addition of new tasks. This study aims to identify the optimal number of employees by analyzing the current workload in the Business Support Division following the implementation of the Holding-Subholding program. The work time analysis was conducted using the Work Sampling method, and the employee requirements analysis was performed using the Full Time Equivalent (FTE) method, based on the guideline KEP/75/M.PAN/7/2004. The results of the study indicate that the effective working days in a year amount to 278 days, with an effective working time of 1,668 hours for a five-day workweek. Based on work sampling, the percentage of productive activities was 79.01%, non-productive activities 3.51%, and personal activities 17.47%, with a 20% allowance. The FTE workload measurement results show that in the Business Support Division, one staff position falls under the inload category, two positions under underload, and five positions under overload. The calculation also reveals a discrepancy between the actual number of employees and the ideal staffing needs, including shortages of 2 staff members in the HR Officer position, 1 in the Accounting Officer position, and 1 in the Procurement Officer position. However, there is also an excess of 1 staff member in the Finance Officer position.
Pengaruh Kualitas Layanan Digital (E-Servqual) Terhadap Kepuasan Pengguna Aplikasi M-Paspor (Studi Kasus Kantor Imigrasi Medan) Bahri, Syamsul; Lumbanraja, Prihatin; Gusrini Rahmadani, Vivi
Jurnal Manajemen Stratejik dan Simulasi Bisnis Vol. 6 No. 2 (2025): Jurnal Manajemen Stratejik dan Simulasi Bisnis (In Progress Issue)
Publisher : Fakultas Ekonomi Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/mssb.6.2.35-50.2025

Abstract

This study aims to analyze the effect of service quality in the M-Paspor application on user satisfaction at the Medan Immigration Office. Digital service quality plays a crucial role in supporting bureaucratic modernization and improving the quality of public services. This research employs a quantitative approach with an explanatory research design to examine causal relationships among variables. Primary data were collected through questionnaires distributed to M-Paspor users, while secondary data were obtained from documentation related to the system and its implementation. The study population consists of all M-Paspor users at the Medan Immigration Office. Using Cochran’s formula, a total sample of 385 respondents was determined, with 360 questionnaires deemed valid for analysis. The sampling technique used was purposive sampling. Data analysis was conducted using multiple linear regression with SPSS software. The results indicate that Efficiency, Fulfilment, Responsiveness, Compensation, and Privacy have a positive and significant effect on user satisfaction with the M-Paspor application. Conversely, System Availability and Contact do not have a significant effect on user satisfaction. These findings suggest that ease of use, service accuracy, response speed, problem-handling compensation, and data security assurance are key factors in shaping user satisfaction with digital immigration services.   Abstrak   Penelitian ini bertujuan untuk menganalisis pengaruh kualitas layanan aplikasi M-Paspor terhadap kepuasan pengguna pada Kantor Imigrasi Medan. Kualitas layanan digital menjadi aspek penting dalam mendukung modernisasi birokrasi serta peningkatan mutu pelayanan publik. Penelitian ini menggunakan pendekatan kuantitatif dengan jenis explanatory research untuk menjelaskan hubungan sebab-akibat antarvariabel. Data primer diperoleh melalui penyebaran kuesioner kepada pengguna aplikasi M-Paspor, sedangkan data sekunder diperoleh melalui studi dokumentasi terkait sistem dan implementasi aplikasi. Populasi penelitian adalah seluruh pengguna aplikasi M-Paspor di Kantor Imigrasi Medan, dengan jumlah sampel ditentukan menggunakan rumus Cochran sehingga diperoleh 385 responden, dan sebanyak 360 kuesioner dinyatakan layak olah. Teknik pengambilan sampel menggunakan purposive sampling. Analisis data dilakukan melalui regresi linier berganda dengan software SPSS. Hasil penelitian menunjukkan bahwa Efficiency, Fulfilment, Responsiveness, Compensation, dan Privacy berpengaruh positif dan signifikan terhadap kepuasan pengguna aplikasi M-Paspor. Sebaliknya, System Availability dan Contact tidak berpengaruh signifikan terhadap kepuasan pengguna. Temuan ini mengindikasikan bahwa aspek kemudahan, ketepatan layanan, kecepatan respons, kompensasi atas kendala, serta jaminan keamanan data merupakan faktor kunci dalam membentuk kepuasan pengguna layanan digital keimigrasian.
PENERAPAN TEKNOLOGI PENGOLAHAN KERIPIK BERBASIS SMART PROCESSING UNTUK PENINGKATAN DAYA SAING KELOMPOK TANI SEHATI DALAM ERA INDUSTRI 4.0 Syafii, M.; Hamdi, Hamdi; Lumbanraja, Prihatin
J-ABDI: Jurnal Pengabdian kepada Masyarakat Vol. 5 No. 7 (2025): Desember 2025
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Sebagai titik pertumbuhan ekonomi strategis di Sumatera Utara yang terletak dalam "Segitiga Emas" dan didukung konektivitas Jalan Tol Medan-Tebing Tinggi-Pematang Siantar, Kota Tebing Tinggi memiliki potensi besar untuk pengembangan agroindustri berbasis komoditas unggulan seperti ubi kayu, padi, jagung, mangga, dan pisang. Program pemberdayaan ini berfokus pada peningkatan daya saing Kelompok Tani Sehati di Kota Tebing Tinggi melalui penerapan teknologi smart processing untuk produksi komoditas agroindustri berbasis keripik. Permasalahan utama meliputi produktivitas yang rendah karena menggunakan metode tradisional sehingga mengakibatkan kapasitas produksi hanya 50–60 kg/hari, inkonsistensi kualitas produk, manajemen keuangan tidak terstruktur, dan pemasaran konvensional yang membatasi jangkauan pasar. Tujuan program adalah meningkatkan efisiensi produksi, kualitas produk, kapasitas manajemen usaha, dan perluasan pemasaran digital. Adapun metode pelaksanaan mencakup sosialisasi, Pelatihan dan penerapan teknologi, pendampingan intensif, dan evaluasi keberlanjutan melalui pemantauan pasca-program. Sehingga dapat dilakukan peningkatan optimal pada aspek produksi dengan kenaikan kapasitas produksi sebesar 50% dan peningkatan efisiensi pengolahan bahan baku konsistensi ukuran, ketebalan, dan kadar minyak produk tercapai 100%. Aspek manajemen ditingkatkan 100% transaksi keuangan menjadi digital, memicu peningkatan laba bersih 20% dan pengurangan biaya operasional 15%. Aspek pemasaran meningkat dengan jangkauan pasar meluas melalui akun media sosial dan e-commerce, meningkatkan omzet penjualan sebesar 30%.
Co-Authors Abdul Rahim Matondang Amlys Syahputra Silalahi Ananda, Novita ANDRIANSYAH Anum, Putri Latifah Ardiansyah Toy, Jefry Arlina Nurbaity Lubis Aryanti, Meilisa Azzahra Syafitri Matondang, Ridha Bambang Bambang Br Tarigan, Yuliana Chairun Nisa Cut Nizma Dalimunthe, Ritha F. Endang Sulistya Rini Faizal Madya Fransiska, R. Meutia Giawa, Yohanes Ginting, Hans Giovani Ginting, Rini Troelin gresmita yulia situmorang Gulo, Famati Gulo, Yunuman Gusrini Rahmadani, Vivi Hagatha, Izuramana Hamdi Hamdi Harahap, Yunita Citra Sari Harefa, Oberlin Hasibuan, Bebby Kandida Hasibuan, Beby Kendida Hidayat, Fajar Shidiq inaga, Anggun Tiur Ida S Isfenti Sadalia isfenti sadalia Iskandirini, Iskandirini Karen Tambunan Kembaren, Eqy Gusti Immanuel Saor Khaira Amalia Fachrudin Lase, Delipiter Lubis, Salwa Algia Mawarid Mardiyah Mardiyah Maria Damaianty Pasaribu Mastura, Mastura Mauly Purba, Mauly Meilita Tryana Sembiring, Meilita Tryana Muhammad Yalzamul Insan Nababan, Boy Chandra Nilaywati, Rintan Nurul Fadhilah Onom, Jojor paham ginting Pujiati Purnomo Wibowo, Rulianda Pynasthika, Qeisha Amaliah R Hamdani Harahap Rachmawati, Siti Novia Radius Peranginangin Rahayu, Esty Budi Ramadani Ramadhani, Vivi Gusrini Rintan Nilaywati Rosa Pangaribuan, Nani S. Sugiharto Safariani, Dewi Samosir, Zurni Zahara Sembiring, Robert Sanjaya Siahaan, Elisabet Sihotang, Ance Marintan Silalahi, Amlys Syahputra Silalahi, Amlysh Syahputra Siregar, Hasan Sakti Siregar, Hasan Sakti Sirojuzilam Hasyim Soekatendel, Eddy Sukaria Sinulingga Syafii, M. Syamsul Bahri Tanjung, Suci Rahmadani Vivi Gusrini Rahmadani Pohan Wilsam Pasaribu, April Yanto yeni absah Yunita Aritonang, Evawany