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Muharni Muharni
Department Of Chemistry, Faculty Of Mathematics And Natural Sciences , Sriwijaya University, Jl. Raya Palembang Prabumulih Km 32, Indralaya, Ogan Ilir, South Sumatera 30662
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Journal : Preventif Journal

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DESCRIPTION OF THE LEVEL OF SATISFACTION OF INpatient PATIENTS WITH PHARMACEUTICAL SERVICES IN KENDARI HOSPITALS, KENDARI CITY Muharni, Muharni; Tosepu, Ramadhan
Preventif Journal Vol 8, No 2 (2024):
Publisher : Universitas Halu Oleo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37887/epj.v8i2.47908

Abstract

ABSTRACT Pharmaceutical services at the Kendari City Regional General Hospital are one of the services that has an increasing number of patient visits every day. To keep patients choosing service products at the pharmacy, hospitals must be able to meet patient needs so that satisfaction arises. The research aims to analyze the level of patient satisfaction with pharmaceutical services at Kendari city regional general hospitals based on the expectations and reality of the services received by patients. The research design used in this study was deskription. The population in this study was 108 inpatients with a sample size of 75 respondents. Sampling was carried out using simple random sampling. The research method is a survey with a questionnaire instrumentData analysis using the difference test (gap). This research shows the results that the gap between expectations and reality in physical evidence is (-0.25), empathy (0-0.07), reliability (-0.11), assurance (-0.20) and responsiveness (- 0.47). It was concluded that the quality of pharmaceutical services (the dimensions of physical evidence, reliability, assurance and responsiveness) influenced the satisfaction of inpatients at the Kendari City Regional Hospital. Sequentially, the highest level of patient satisfaction is in the dimensions of responsiveness, physical evidence, assurance, reliability and empathy. This means that all dimensions of service quality must be made a top priority in efforts to improve the quality of service to patients Keywords: Quality of Service, Pharmacy, Patient Satisfaction
Co-Authors . ELFITA . MUNAWAR Abd. Rasyid Syamsuri Abdullah Abdullah Ade Oktasari Adriansyah, Fikri Afnidar Agusreni Agus Purwoko Aminah Aminah Aminu, Nurmin Aminudin Bama, Ahmad Aminudin Bama, Akhmad Amsina, Nuryani Anak Agung Istri Sri Wiadnyani Ani Sarah Arianti, Novi Sagita Arif Fadhilah, Arif Arum Setiawan At panagan At panagan Awaliah, Widiarti Azriani, Yuni Bahri, Usman Bana, Akhmad Aminuddin Budiono Budiono Candra Carissa, Restri Diah Cenora, Cindy Dachariyanus Dachariyanus Dachrianus Dachrianus Dachriyanus Dasril Basir Deswari, Sri Devi Savitri Effendy, Devi Savitri Dewi Fatmarani Surianto Dewi Rahayu Dian Rianita Didi Pratama Dwi Anjar Susanti Elfita Elfita . Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elfita Elisa Nurnawati Eliza Eliza Eliza Eliza Emil Pertiwi Endri Junaidi, Endri Erni Erni Fajri, Riyadhul Fajri, Ryadhul Feriska Feriska Ferlinahayati Ferlinahayati Fitri Fitri Fitrya . Fitrya Fitrya Fitrya Fitrya Fitrya Fitrya Fitrya Fitrya Fitrya Fitrya Gemini, Pra Ghaniya, Fahdelaa Gusti Pratiwi Hadir Kaban, Hadir Harmida Harmida Hary Widjajanti Heni Yohandini Husein Hernadi Bahti I Gusti Bagus Wiksuana Indah, Tri Indra Yustian Irwan Irwan Jorena Jorena, Jorena Julinar Julinar Julinar Julinar Julinar Jurnal Pepadu Juswardi Juswardi, Juswardi Khakim, Mokhamad Yusup Nur Laila Hanum Lenny Anwar Lily Restusari Listina, Yuli Marcella, Maria Mardiyanto Mardiyanto Maretha Kobaywan Maretha Kobaywan Maria, Tri Anna Marini . Maryadi Maryadi Maryadi Maryadi MASTUR ADHY SUDRAJAT Masyita Masyita Miksusanti Miksusanti Milanti Okta Ruliza Milanti oktaruliza Milanti oktaruliza, Milanti Mokhamad Yusup Nur Khakim Munajat, Muhammad Fahrizal Munawar . Munawar Munawar Munawar Munawar Munira, Widia Mustafa Kamal Nina Tanzerina Novilla Rezka Sjahjadi Oktafiani, Tiara oktaviani, muthia Pratiwi, Putri Rizki Putra Setia Aji Candra Rahmadania Rahmadania Rahmawati, Rahmawati Rahmi, Nelvin Ramadhan Tosepu Rifdah Nabila Riska Adillah Rivai, M Yunus Rizki . Rosmania, Rosmania Sabandia, La Salni Sarmayanta Sembiring Selviani, Ananda Seni Metasari Siregar, Wardah Khoiriah Sofa Farida Sofa Farida Sri Hidayati Sri Mulyani Suhadi Suhadi Suheyanto Suheryanto Sulaiman Zuhdi Sumarti Sumarti Supriyatna Supriyatna Supriyatna Supriyatna Surianto, Dewi Fatmawati Suryana, Nina Susanty, Sri Syafrina Lamin, Syafrina Syamsiah Triwardana, Singgih Wahyuni, Yayu Yolahumaroh, Yolahumaroh Yuanita Windusari Yuliana Arsil Yusmarita, Yusmarita Yusnita, Rini Yusup Nur Khakim, Mokhamad Zainuddin, Asnia Zara Yunizar Zefron, Zefron