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All Journal Prosiding Seminar Biologi Bioedukasi Bio-Pedagogi : Jurnal Pembelajaran Biologi EDUSAINS LingTera Prosiding KPSDA Jurnal Riau Biologia Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Sumberdaya Akuatik Indopasifik Jurnal Manajemen STIE Muhammadiyah Palopo Biosfer: Jurnal Pendidikan Biologi Jurnal Biologi Tropis Bioedukasi: Jurnal Pendidikan Biologi IKRA-ITH ABDIMAS Bioedusiana: Jurnal Pendidikan Biologi BISECER (Business Economic Entrepreneurship) Journal of Tropical Ethnobiology Spizaetus: Jurnal Biologi dan Pendidikan Biologi Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Dynamic Management Journal Jurnal Health Reproductive Jurnal Arastirma Proceeding Biology Education Conference Surplus: Jurnal Riset Mahasiswa Ekonomi, Manajemen, dan Akuntansi Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Jurnal PRIMED:Primary Education Journal atau Jurnal Ke-SD An Jurnal Comparative : Ekonomi Dan Bisnis Jurnal Sosial dan Sains Amkop Management Accounting Review (AMAR) Jurnal Indonesia Mengabdi (JIM) J-CEKI JARI : Jurnal Akuakultur Rawa Indonesia
Nurmiyati Nurmiyati
Program Studi Pendidikan Biologi/FKIP-Universitas Sebelas Maret, Surakarta, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Astronomy Biochemistry, Genetics & Molecular Biology Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Environmental Science Immunology & microbiology Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Other

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Journal : Dynamic Management Journal

 1 
INCREASING SHOPEE CUSTOMER LOYALTY: A STUDY OF SERVICE QUALITY, PRICE, AND CUSTOMER SATISFACTION IN SEMARANG REGENCY Alfan, Muhammad Khoirul; Rakhman, M. Arif; Nurmiyati, Nurmiyati
Dynamic Management Journal Vol 9, No 2 (2025): April
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/dmj.v9i2.13800

Abstract

The topic of this research is to increase Shopee customer loyalty through service quality, price, and customer satisfaction in Semarang Regency. This research is motivated by a decrease in the number of orders and gross sales value at Shopee in the second quarter of 2024. This study discusses a gap in previous research that does not adequately explain the influence of service quality, price, and customer satisfaction on Shopee customer loyalty in Semarang Regency. The research method used quantitative with Structural Equation Modeling (SEM) analysis techniques and a sample of 140 respondents was selected using purposive sampling techniques. The results of the study show that price has a significant and positive influence on Shopee customer loyalty, while service quality and customer satisfaction do not have a significant effect. The conclusion of this study is that Shopee needs to maintain a competitive pricing strategy to increase customer loyalty in Semarang Regency.
JOB SATISFACTION AS AN INTERVENER: WORKLOAD, BURNOUT, AND HOTEL EMPLOYEE PERFORMANCE Zahro, Siti Fatimatuz; Ayu, Pitaloka Dharma; Nurmiyati, Nurmiyati
Dynamic Management Journal Vol 9, No 4 (2025): October
Publisher : Universitas Muhammadiyah Tangerang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31000/dmj.v9i4.14793

Abstract

High work demands and emotional pressure in the hospitality industry have the potential to reduce employee performance. This study aims to analyze the influence of workload and burnout on employee performance, with job satisfaction as an intervening variable. Using a quantitative approach, data was collected through a survey of 86 employees of The Wujil Resort & Conventions Hotel. The analysis was carried out using the structural equation modeling (SEM) method using SmartPLS 4.0. The results show that workload and burnout have a significant effect on performance and job satisfaction. Additionally, job satisfaction has been shown to mediate the relationship between workload, burnout, and employee performance. These findings underscore the importance of workload management and burnout prevention to improve employee satisfaction and performance. The novelty of the research lies in the integration of job satisfaction as an intervening variable in the context of the hospitality industry, which is still rarely studied empirically. His practical contributions provide a foundation for hotel management in designing healthier and more productive work strategies.
Co-Authors A.A. Ketut Agung Cahyawan W Ade Sobandi, Ade Alanindra Saputra Alfan, Muhammad Khoirul Ardina, Nurma Ariyanto J As’ari, Faizal Nur Asnawi, Slamet Ayu, Pitaloka Dharma Baderiah Baderiah Bambang Guritno Baskoro Adi P Chusnunia, Chusnunia Dewantari, Rinika Dharma Ayu, Pitaloka Diharjo, Dewi Disman, Disman Fajar Suryatama Fauziah, Citra Putri Fitriyana, Fajar Wahyu Miska Nanda Harjunowibowo D. Hendriawan Nuril Huda Hery Widijanto Hilal Arhan Mumtaz Iriyanti, Dwi Putri Rahma Irmayanti, Rifka Dian Isrofiati, Isrofiati Jasmanindar, Yudiana Joko Ariyanto K, Edy Dwi Kurniati, Edy Dwi L, Monika Lintang Lilis Suryani Liufeto, Franchy Ch. Maulana, Muhammad Alfin Meti Indrowati Muhammad Arif Rakhman Muhammad Luthfi Murni Ramli Murti, Ruth Karisma Muzayyinah Muzayyinah Muzzazinah Muzzazinah Nugraheni, Wahyu Fitri Nur Arifin, Nur Nur Khasanah Oktaviana, Feby Prasetyo, Siswo Aji Probasari RM PUGUH KARYANTO Pujiati Suyata Putri, Devi Septiana RAHMI, FADHILATUR Rakhman, M. Arif Riezky Maya Probosari Rinanto, Yudhi Rustanto, Papin Citra Resti Sabila, Wahdania Nuris Sajidan Sajidan Sakuan, Gerilda Akbar Sapartiwi, Sapartiwi Sartika, Indah Ayu Shafira, Riannisa'a SILVIA PERMATA SARI, SILVIA PERMATA Sinaga, Suharni Pintamas Sri Dwiastuti SRI RAHAYU Sri Widoretno Suciati Suciati Sugiyarto Sugiyarto SUKAMTI . Sukma, Fitalia Kiranti Supraptini, Nunuk SUPRIYATI, EKA Tjutju Yuniarsih, Tjutju UMI FATMAWATI Wahyu Adhi Nugroho Widoretno Sri Windharti, Nicken Reza Yudi Rinanto Yuniar, Rizka Yunita Khusnul Khotimah Zahro, Siti Fatimatuz