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All Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Ensiklopedia of Journal Minda Baharu To Maega: Jurnal Pengabdian Masyarakat Zona Manajemen: Program Studi Magister Sains Manajemen Universitas Batam Yumary: Jurnal Pengabdian kepada Masyarakat International Journal of Economics, Management, Business, and Social Science Jurnal Pengabdian kepada Masyarakat An-Nisbah : Jurnal Perbankan Syariah Indonesian Journal of Engagement, Community Services, Empowerment and Development (IJECSED) International Journal of Educational Review, Law And Social Sciences (IJERLAS) Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Jurnal Pengabdian kepada Masyarakat Bina Darma International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Unram Journal of Community Service (UJCS) International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET) Jurnal Relevansi : Ekonomi, Manajemen dan Bisnis Reviu Akuntansi, Manajemen, dan Bisnis Jurnal Manajemen, Organisasi, Dan Bisnis Zona Manajerial: Program Studi Manajemen (S1) Universitas Batam Jurnal Inovasi Pengabdian dan Pemberdayaan Masyarakat Jurnal Pengabdian Ibnu Sina Jurnal Pendekar Nusantara Journal of Career and Entrepreneurship Masyarakat Berkarya: Jurnal Pengabdian dan Perubahan Sosial Management Dynamics: International Journal of Management and Digital Sciences
Windayati, Diana Titik
Universitas Batam
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Physics Public Health Social Sciences Other

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The Effect of Leadership Style, Workload, and Career Level on the Performance Employees of Upt Galang Health Centre Yendri, Yendri; Titik W, Diana
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 1 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i1.1403

Abstract

This research aims to analyze the effects of leadership style, workload and career level on the performance of UPT employees. Galang Community Health Center. The independent variable in this research is employee performance (Y). The independent variables consist of Leadership Style (X1), Workload (X2) and Career Path (X3). The population is UPT employees. Batam City Galang Community Health Center, 60 employees. The sample was determined using the census method. Data analysis uses multiple linear regression with quantitative methods. The research results indicate that leadership style and workload have a significant effect on employee performance, while career level has an insignificant negative effect on performance. The R Square value is 0.804, meaning that 80.4% of the independent variables are able to explain the dependent variable, the remaining 19.6 are explained by other factors outside the research.
Pengaruh Kualitas Pelayanan, Nilai Pelanggan, dan Customer Relationship Management terhadap Loyalitas Pelanggan: Studi Kasus pada JNE Express Plamo Garden Ananda, Defi; Satriawan, Bambang; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 2 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i2.1495

Abstract

This research aims to identify the impact of service quality, customer value, and Customer Relationship Management on customer loyalty at JNE Express Plamo Garden. The approach employed in this research is a quantitative method. Population of the research encompassed JNE Express Plamo Garden customers in January and February 2022 with a total of 49,620 people. In this research, 100 participants constituted the sample size. Data collection method employed was distributing a questionaire to participants for analysis was conducted using multiple linear regression, to improved hypothesis. The finding of the research reveal Service Quality. Customer Value, Customer Relationship Management (CRM) all positively and significantly influence Customer Loyalty at JNE Express Plamo Garden. The probability value are 0.000, 0.002 and 0.033, respectively, all of which are less than 0.05. The value of R-squared 49.9%, Customer Loyalty at JNE Express Plamo Garden could be attribute to variable Service Quality, Customer Value, and Customer Relationship Management (CRM), while the remaining 50.1% is attributed various other factors.
Analisys Factors Affecting Employee Performance in Lubuk Baja District Batam City Siregar, Anugrah Aditeo Alexsander; Windayati , Diana Titik; Suhardis, Adnan
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 2 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i2.1497

Abstract

The study analyze the effect of workload, work morale, and work motivation on employee performance in Lubuk Baja Dictrict Batam City. The method applied in this study is the quantitative method and used SPSS version 25 software to process the data. The population in this study were employees of Lubuk Baja District, totaling 66 people and taking samples of 66 respondents. Results from the partial t-test revealed that workload, work morale, and work motivation significantly influenced employee performance. And these factors were considered together, they collectively showed a considerable impact on employee performance in Lubuk Baja Dictrict Batam City. The coefficient of determination value of 30.3% could be attribute of workload, work morale, and work motivation and the majority, accounting 69.7%, attribute by another variables not explore
The Impact of Digital Banking, Motivation, Training and Leadership on Employee Performance Astarizal, Astarizal; Ngaliman, Ngaliman; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 13 No 2 (2023): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/manajer.v13i2.1500

Abstract

This research aims to determinane the effect of dependent variable Y (employee performance). Meanwhile, the independent variables are X1 (digital banking), X2 (motivation), X3 (training) and X4 (leadership) at PT. Bank Central Asia Batam Branch. The population is all employees of PT Bank Central Asia Batam Branch, totaling 135 employees. Samples were taken using the Slovin formula with an e value of 5% so that the samples processed in the research were 100 employees. The data analysis technique was processed using the Statistical Product and Service Solution (SPSS) version 25 program application. The results of data analysis produced a multiple linear regression equation Y=11.529+0.247X1+0.464X2 - 0.010X3+0.147X4 + e. The value of each independent variable, namely digital banking, is 0.168 > 0.05, motivation is 0.000 < 0.05, training is 0.933 > 0.05 and leadership is 0.181 > 0.05. The results of the regression analysis show that the digital banking, training and leadership variables have a partial positive and insignificant influence, while motivation has a positive and significant influence on employee performance. Independent variable simultaneously provides a positive and significant contribution to Y (employee performance) with a degree of significance (Sig F) of 0.000 on employee performance < 0.05
Pengaruh Citra Merek, Harga, dan Inovasi Produk Terhadap Keputusan Pembelian Kopi Janji Jiwa Kota Batam Fakho, Teti Darmawati; Windayati, Diana Titik; Yantri, One
Zona Manajerial: Program Studi Manajemen (S1) Vol 14 No 1 (2024): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v14i1.1551

Abstract

Penelitian ini menyelidiki pengaruh Citra Merek, Harga, dan Inovasi Produk terhadap keputusan pembelian konsumen di Kopi Janji Jiwa Batam. Dengan menerapkan analisis statistik deskriptif dan metodologi kuantitatif, penelitian ini menargetkan pelanggan Kopi Janji Jiwa Batam, dengan ukuran sampel 96 peserta yang ditentukan menggunakan rumus Lemeshow. Data dikumpulkan melalui distribusi kuesioner. Hasilnya menjelaskan Citra Merek (X1) memberikan efek positif yang substansial terhadap keputusan pembelian, Harga (X2) memiliki dampak positif, meskipun kurang jelas, dan Inovasi Produk (X3) juga menunjukkan pengaruh positif yang signifikan. Secara kolektif, Citra Merek, Harga, dan Inovasi Produk merupakan faktor kunci yang membentuk perilaku pembelian konsumen di Kopi Janji Jiwa Batam.
Strategi Kompetisi PT Pos Indonesia KCU Batam dalam Bisnis Ekspedisi -, Rika Regita Cahyani; Ngaliman, Ngaliman; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 14 No 2 (2024): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v14i2.1556

Abstract

Penelitian ini bertujuan untuk meneliti dan menguji Pengaruh Kualitas Pelayanan, Harga, dan Promosi terhadap keputusan klien untuk menggunakan layanan transportasi PT Pos Indonesia KCU Batam. Penelitian ini menggunakan penelitian kuantitatif, dengan sampel sejumlah 100 responden yang merupakan klien PT Pos Indonesia Pusat Batam (2024). Kuesioner digunakan untuk mengumpulkan data, dengan alat uji analisis SPSS versi 26 sebagai alat analisis. Berdasarkan hasil penelitian, keputusan untuk menggunakan layanan pengiriman Pos KCU Batam terutama dipengaruhi oleh promosi. Sedangkan Kualitas Pelayanan dan Harga berpengaruh positif tetapi tidak signifikan.Namun, keputusan untuk menggunakan layanan pengiriman Pos KCU Batam dipengaruhi oleh efek kumulatif yang signifikan dari Kualitas Pelayanan, Harga, dan Promosi.
Pengaruh Flash Sale, Promo Gratis Ongkos Kirim, dan Electronic Word of Mouth Terhadap Keputusan Pembelian Produk Skintific Melalui E-Commerce Shopee di Kota Batam zahri, Nadila jannatul; Luthfi, Andi Mulyadi; Windayati, Diana Titik
Zona Manajerial: Program Studi Manajemen (S1) Vol 14 No 2 (2024): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v14i2.1557

Abstract

The purpose of this research is to determine and analyze the influence of Flash Sales, Free Shipping Promos, and Electronic Word of Mouth on Purchase Decisions for Skintific Products via Shopee E-commerce in Batam City. This studies employs quantitative tactics. The populace in this exam is individuals in Batam city however it's far commonplace that now not every considered one of them use Skintific gadgets, so the population for this exploration is considered as obscure. the instance for this exam was ninety six respondents. This examine tested the validity and reliability of a questionnaire because the method of facts series. The Classical Assumption check, multiple Linear Regression, speculation checking out (t and F checks), and Coefficient of determination are applied in this approach of statistics analysis for studies. statistics managing in this exam applied the SPSS programming application variant 26. The effects of this examination show that flash sale and free shipping promotions to some diploma meaningfully affect shopping for alternatives for Skintific gadgets thru Shopee internet based business, yet digital conversation to a few diploma makes no certain difference. important impact on the choice to buy Skintific items via Shopee net business. there's a concurrent tremendous and huge impact on streak deals, loose transportation promotions, and electronic casual change on buying choices for skintific objects thru Shopee internet primarily based enterprise in Batam city.
Pengaruh Citra Merek, Harga dan Kualitas Layanan Terhadap Minat Membeli Jasa Laundry Shoesbox Ivan, Julyan Nur; W, Diana Titik; Wahyuni, Etty Sri
Zona Manajerial: Program Studi Manajemen (S1) Vol 14 No 3 (2024): Zona Manajerial: Program Studi Manajemen
Publisher : Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/zonamanajer.v14i3.1727

Abstract

The purpose of this study was to determine and analyze the effect of Brand Image, Price, and Service Quality on Interest in Buying Shoesbox Laundry. The method used in this research is quantitative methods. The population in this research is Shoesbox customers with an average monthly rate of 156 people. The sample for this research was 130 respondents. The data collection technique used in this research was a questionnaire which was tested for validity and reliability. The data analysis technique of this research uses Multiple Linear Regression, Classical Assumption Test, Hypothesis Test (t test and F test), and Coefficient of Determination. Data processing in this study used the SPSS Software program version 25. The results of this study indicate that brand image has a significant positive effect on Purchase Intention for Shoebox Laundry services with a probability value of 0.000 < 0.05. Service Quality has no significant negative effect on Buying Interest for Shoesbox Laundry services with a probability value of 0.173 > 0.05. Brand Image, Price, and Service Quality simultaneously have a significant effect on Purchase Intentions for Shoebox Laundry services with a probability value of 0.000 < 0.05. The Coefficient of Determination value of 83.2% shows the contribution of Brand Image, Price, and Service Quality to Interest in Buying Shoesbox Laundry services and the remaining 16.8% is explained by various other variables.
MENINGKATKAN KUALITAS SUMBER DAYA MANUSIA DALAM PENDIDIKAN DENGAN PROGRAM KUNJUNGAN SMA ISLAM NABILAH, BATAM, INDONESIA KE UNIVERSITI TEKNOLOGI MALAYSIA, JOHOR BAHRU, MALAYSIA Sarmini, Sarmini; Titik W, Diana; Ngaliman, Ngaliman; Mustika, Ita; Yanti, Sri
Indonesian Journal of Engagement, Community Services, Empowerment and Development Vol. 5 No. 3 (2025): Indonesian Journal of Engagement, Community Services, Empowerment and Developme
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ijecsed.v5i3.237

Abstract

In the world of education, it is very important to improve the quality of human resources. Because with good quality human resources in the world of education, it is a government program to achieve Golden Indonesia in 2045. The vision of high school students about higher education is good and open to choosing education in higher education. On this basis, SMA Islam Nabilah held a visit to Universiti Teknologi Malaysia (UTM) in Johor Bahru, Malaysia. Which was attended by 23 students and 5 accompanying teachers. The purpose of this visit is to improve the quality of human resources in education, by broadening horizons and understanding the choice of majors according to students' talents and interests. The visit was conducted on April 15-16, 2025. And received by a team from UTM consisting of 5 people.
SOSIALISASI PAJAK PENGHASILAN PPH UNTUK UMKM Ngaliman, Ngaliman; Titik Windayati, Diana; Sumarman, Benni; Diah Lestari, Widyanti; Kurniawati, Ely; Auzar, Silvia; Yantri, One
Jurnal Pendekar Nusantara Vol. 3 No. 2 (2026): FEBRUARI 2026
Publisher : LPPM-Universitas Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37776/pend.v3i2.2078

Abstract

Kegiatan sosialisasi pajak penghasilan bagi Usaha Mikro, Kecil, dan Menengah (UMKM) dilaksanakan sebagai bagian dari upaya peningkatan kesadaran dan pemahaman pelaku usaha terhadap kewajiban perpajakan. Dalam kegiatan ini, diberikan penjelasan terkait kewajiban pajak penghasilan (PPh) Final UMKM, ketentuan tarif, cara pelaporan, dan pembayaran pajak secara daring. Kegiatan ini diikuti oleh 50 pelaku UMKM dari berbagai sektor usaha di RT 002/RW 007 Teluk Mata Ikan, Kelurahan Sambau-Nongsa Kota Batam. Hasil evaluasi menunjukkan peningkatan pemahaman peserta terhadap aspek perpajakan, khususnya PPh Final UMKM. Sosialisasi ini diharapkan dapat mendorong kepatuhan pajak serta memperluas basis pajak nasional.
Co-Authors -, Rika Regita Cahyani Adhiyasa, Rendy Dwi AHMAD FUAD Ananda, Defi Anggra Priyansah Anjani, Arum Dwi Antartika, Abrianty Arif Rahman Hakim Arif Rahman Hakim Asnira Asnira Astarizal, Astarizal Atik, Atik Auzar, Silvia Bagus Prasetya Faozanzen BAMBANG SATRIAWAN Casandra Casandra Catra Y, Wayan Cevy Amelia Chablullah Wibisono Daniel Happy Putra Devy Lestari Nurul Aulia Dewi Agustina Ely Kurniawati Etty Sri Wahyuni Fakho, Teti Darmawati Fatahurrazak Ferdila, Ferdila Fien Zulfikarijah Fitri Sukmawati Friadi, John Gandhi Sutjahjo Grace Tama Rosalinda Gunawan, Dahlan Gusman, Taufik Hendra Marta Hendrik Caros Nugraha Hidayat Hidayati Eka Putri, Fanny Indrawan, M.Gita Indrayani INDRAYANI INDRAYANI Ivan, Julyan Nur John Friadi John Friadi Kartika Kirana Sumirang Kusminin Linayati Lestari, Linayati Luthfi, Andi Mulyadi M. Sigid Safarudin Made, Abdul Malik Maizar Manurung, Kristie Sugama Maulana, Ervindo Mega Kurnia Meri Azmi Mohamad Aras Muammar Khaddafi Mudinillah, Adam Muhammad Arief El Habibie Muhammad Fikry Ananda Syaheza Muhammad Ridho Muhammad Saidy Mursal Mursal Mursal Mursal Mustika, Ita Nazaruddin Malik Ngaliman, Ngaliman Nona Jane Onoyi Nur Andini Rianti Nurhatisyah Nurhatisyah One Yantri One Yantri One Yantri Pamor Gunoto R.A. Widyanti Diah Lestari Ratna Dewi Silalahi Raymond Raymond Ronal Hadi Roni Putra Rudhy Dwi Chrysnaputra Sarmini Sarmini Sarmini Sarmini Satriawan, Bambang Sheptya Y.Putri Sinta, Dwi Siregar, Anugrah Aditeo Alexsander Sri Yanti Suhardis, Adnan Suherti, Suherti Sumarman, Benni Suyanto Taufik Wayan Catra Y Yantri, One Yendri, Yendri Yuniar, Indhiawan zahri, Nadila jannatul