Claim Missing Document
Check
Articles

PENGARUH SERVICE EXCELLENCE TERHADAP CUSTOMER DELIGHT PADA PELANGGAN DOPAMINE CAFÉ RINGROAD Purba, Saut; Sipahutar, Robinson; LG, Lambas Marisi Tua
Jurnal Manajemen dan Bisnis Volume 24 No. 2 Tahun 2024
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the effect of service excellence on customer delight for Dopamine Café Ringroad customers. This type of research is descriptive quantitative. The population in this study was Dopamine Café Ringroad customers who visited from January to June 2024, totaling 10,800 people. The sample in this study was 99 respondents using the Sample Random Sampling technique. The data analysis methods used are Instrument Test, Classic Assumption Test, Simple Linear Regression Test, Hypothesis Test and Coefficient of Determination Test. The research results show that service excellence has a positive and significant effect on customer delight among Dopamine Café Ringroad customers
SPREAD DAN STRUKTURNYA SERTA DAMPAKNYA TERHADAP STOCK RETURN DI BURSA EFEK INDONESIA Purba, Saut; Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 14 No. 2 Tahun 2014
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v14i2.90

Abstract

The research on the influence of bid ask spread on the stock return has been widely applied. Some of these research indicates that spread has a positive and significant effect on the stock return and the other research show that spread has a negative and significant effect on the stock return. Referring to the results of these studies, the purpose of this research is to explain why the relationship of spread and stock return is not consistent. The study was conducted at the Indonesia Stock Exchange between the year 2007 and 2008 with the sample size 1.707 observations. In this study, first done decomposition of spread to information friction and real friction. Based on the decomposition of spread, further the component of information friction and real friction associated with the stock return. The results of the research showed that the component of information friction has a positive and significant effect on the stock return. Furthermore, the component of real friction has a negative and significant effect on the stock return. Therefore, the inconsistency coefficient direction of the influence of spread on the stock return caused components of the spread. Furthermore, the results showed that the stock return are highly sensitive to the changes of information friction
BEBERAPA FAKTOR YANG MEMPENGARUHI PRICE EARNINGS RATIO STUDI PADA PERUSAHAAN-PERUSAHAAN MANUFAKTUR YANG TELAH GO-PUBLIC DI BURSA EFEK INDONESIA Purba, Saut
Jurnal Manajemen dan Bisnis Vol 15. No. 2 Tahun 2015
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v15i2.104

Abstract

This study aims: First, to get the variables that affect the price earnings ratio. Second, to obtain empirical evidence about the impact of these variables on price earnings ratio. To achieve this purpose, research on companies listed on the Indonesia Stock Exchange at the end of 2013. The number of companies manufacturing the research samples as many as 98 companies. By using eight regression model to explain the determinants of price-earnings ratio is obtained the following results. First, return on equity, the expected yield or capitalization rate, growth, dividend payout ratio, total asset turnover, net profit margin, and the debt to equity ratio is a determinant of price-earnings ratio. Second, the return on equity have a positive influence and significant impact on the price earnings ratio, expected returns or the capitalization rate affects negatively and significantly influence on the price earnings ratio, growth positive influence and significant impact on the price earnings ratio, dividend payout ratio positive effect and significant to price earnings ratio, total asset turnover and significant positive effect on the price-earnings ratio, net profit margin and significant positive effect on the price-earnings ratio, and debt to equity ratio and significant positive effect on the price earnings ratio. Third, the debt to equity ratio is the dominant determinant of the price earnings ratio. Fourth, the price earnings ratio variation able to be explained by variations in the independent variables of 43.1 to 75.6 percent. It may therefore be argued that this study is useful for: First, to provide information to investors about the variables that need to be considered when investing in the stock market and affect the price earnings ratio. These variables are the retention ratio, dividend payout ratio, total asset turnover, net profit margin, debt to equity ratio, the required yield, growth, and return on equity. Second, add a reference to the capital market in relation to fundamental factors. Third, the results of this study are expected to be a reference to the head of the company in order to increase the value of the company.
PENGARUH STRUKTUR KEPEMILIKAN SAHAM TERHADAP KEBIJAKAN DIVIDEN (STUDI PADA PERUSAHAAN-PERUSAHAAN YANG TERDAFTAR DI BURSA EFEK INDONESIA) Purba, Saut; Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 15. No. 2 Tahun 2015
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (211.713 KB) | DOI: 10.54367/jmb.v15i2.106

Abstract

Dividend policy is an interesting theme in financial research. The dividend policy often used to reduce conflicts of interest between shareholders and managers. Therefore, would be argued that the ownership structure affect the dividend policy. This study aims to: First, to explain the ownership structure and dividend policy. Second, to obtain the empirical evidence about the impact of ownership structure on dividend policy by used size, capital structure and profitability of the firm as control variables. The study was conducted in Indonesia Stock Exchange using the 198 companies as samples and use multiple regression as an analytical tool. Based on the results of the study suggested that: First, the institutional ownership before and after the control variables included positive and significant effect on the dividend payout ratio. Second, managerial ownership before and after the control variables included no significant effect on the dividend payout ratio. Third, the size of the company have significant positive effect on the dividend payout ratio. Fourth, capital structure and profitability of the firm has no significant effect on the dividend payout ratio.
FAKTOR-FAKTOR YANG DOMINAN MEMPENGARUHI KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT UMUM BINA KASIH MEDAN Lintresa, Laura; Silalahi, Esli; Purba, Saut
Jurnal Manajemen dan Bisnis Vol 21 No. 1 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i1.1190

Abstract

This study aims to determine the dominant factors affecting the satisfaction of BPJS inpatients. The study population was 1732 BPJS patients who were hospitalized in June-July 2019. The research sample consisted of 70 patients. The data collection techniques used were documentation and questionnaires. The data obtained were analyzed by factor analysis. Based on the results of the study, it was concluded that the most dominant factors affecting the satisfaction of inpatients at the Bina Kasih General Hospital in Medan were performance factors, additional features, endurance, reliability, responsiveness, assurance, empathy, infrastructure, situation description, social environment, controlling emotions. , price levels, payment terms, service fees. Of the fourteen indicators, it can be seen that the service cost factor must be considered by the hospital because this factor is the complaint of patients at the Bina Kasih General Hospital in Medan.
PENGARUH KEPEMILIKAN INSTITUSIONAL TERHADAP LIKUIDITAS PASAR SAHAM: STUDI PADA PERUSAHAAN-PERUSAHAAN MANUFAKTUR YANG TELAH GO PUBLIC DI BURSA EFEK INDONESIA Purba, Saut; Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 21 No. 2 Tahun 2021
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v21i2.1408

Abstract

The purpose of this study is to obtain the empirical evidence about the impact of institutional ownership on stock market liquidity in manufacturing companies that have gone public on the Indonesia Stock Exchange. To achieve this goal, research was carried out on the Indonesia Stock Exchange using a research sample of 100 companies included in the manufacturing industry group. In explaining the effect of institutional ownership on stock market liquidity, 2 (two) models are used. The first model only uses institutional ownership as an independent variable, and the second model includes control variables, namely the standard deviation of price and volume of stock trading using the t test and the F test with α (alpha) of 10 percent. Based on the results of research and discussion, several conclusions can be drawn as follows: First, institutional ownership has a negative and significant effect on stock market liquidity and institutional ownership capacity in explaining stock market liquidity of 4.7 percent. Second, institutional ownership has a negative and significant effect on stock market liquidity, standard deviation of stock prices has a negative and significant effect on stock market liquidity, stock trading volume has a moderate and negative effect on stock market liquidity. The ability of these three variables in explaining stock market liquidity is 13.1 percent.Third, institutional ownership can increase stock market liquidity as indicated by the value of the direction coefficient and the level of significance of the variable of institutional ownership and the coefficient of direction and significance level of the standard deviation variable of stock prices.
PENGARUH PENGETAHUAN KEWIRAUSAHAAN, KEPRIBADIAN DAN LINGKUNGAN KELUARGA TERHADAP MINAT BERWIRAUSAHA MAHASISWA FAKULTAS EKONOMI UNIVERSITAS KATOLIK SANTO THOMAS MEDAN Saragih, Nawary; Purba, Saut; Purba, Betniar
Jurnal Manajemen dan Bisnis Volume 22 No. 2 Tahun 2022
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v22i2.2145

Abstract

The purpose of this research is to find out how big the influence of Entrepreneurship Knowledge, Personality and Family Environment on Entrepreneurial Interest of Students of the Faculty of Economics, Santo Thomas Catholic University, Medan. The type of research used is descriptive and quantitative. The research sample was 40 respondents using a census sampling method from the population based on respondents who answered the questionnaire as training participants on research data processing with Microsoft SPSS (Statistical Program for Social Science). The required data was collected through answers from online questionnaires. The data analysis method used was multiple linear regression analysis. The results of the study of the Entrepreneurial Knowledge variable partially positive and significant effect on Entrepreneurial Interest, the Personality variable partially has a negative effect, but is significant on Entrepreneurial Interest, the Family Environment variable partially has a positive and significant effect on Student Entrepreneurial Interest. Entrepreneurial knowledge, personality and family environment have a significant effect on Student Entrepreneurial Interest. Variations in entrepreneurial knowledge, personality and family environment are able to explain variations in Student Entrepreneurial Interests by 95.1%. Recommended; because the Personality variable partially has a negative but significant effect on Student Entrepreneurial Interest, then to support this personality variable for students there must be support from the family and an increase in curriculum competence from Entrepreneurship Courses. There are still many reasons that students are not interested in entrepreneurship, so to overcome them, it is appropriate for the institution to review the availability of teaching and learning facilities that really help students to master entrepreneurship material and assist lecturers in conveying knowledge that can support the growth of their intention to become entrepreneurs now and in the future they are free from unemployment. For further research, it is better to add specific or distinctive indicators from this study that can support personality variables.
ANALISIS TATA LETAK FASILITAS PRODUKSI PADA PABRIK TAHU ANUGERAH CIPTA NUSANTARA DI KECAMATAN MEDAN SELAYANG MEDAN Purba, Saut; Sihombing, Sarimonang; Parhusip, Poltak T.
Jurnal Manajemen dan Bisnis Volume 23 No. 1 Tahun 2023
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this study was to find out the layout of production facilities that can guarantee the smooth running of the production process at the Anugerah Cipta Nusantara tofu factory in Medan Selayang District, Medan. The total sample is all employees of the Tofu Factory Anugerah Cipta Nusantara. Analysis technique with qualitative descriptive analysis.The results showed that the layout used by Anugerah Cipta Nusantara tofu factory was a line layout (line layout) because it was considered easier to transfer raw materials and more focused in supporting the smooth production process. Laying out production facilities used can streamline time in the production process so that there is no wastage of time in preparing tofu production materials which can increase production results. The advantage of the line layout is that it is easy to set up production facilities located in the tofu factory and the materials produced are quickly processed and the supervision aspect is relatively easy so that the line layout is the layout of choice to apply. It is best if the Anugerah Cipta Nusantara tofu factory produces quality tofu at competitive prices and increases production volume, number of employees and provides modern machines considering that tofu consumers are increasingly in demand.
PENGARUH PROFITABILITAS, LIKUIDITAS, UKURAN PERUSAHAAN, STRUKTUR AKTIVA, DAN RISIKO BISNIS TERHADAP STRUKTUR MODAL PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BEI TAHUN 2018-2021 Silalahi, Donalson; Limbong, Sriladepa; Munthe, Kornel; Sipahutar, Robinson; Purba, Saut
Jurnal Manajemen dan Bisnis Volume 23 No. 2 Tahun 2023
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research was to determine and explain the influence of the profitability, liquidity, firm size, asset structure, and business risk on the capital structure of manufacturing companies listed on the Indonesian Stock Exchange for the 2018-2021 period. This research focuses on food and beverage sub-sector manufacturing companies and obtain 30 companies as sample. The data analysis technicque used multiple regression model. The results show that the profitability and liquidity have a negative and significant effect on capital structure. Firm size and asset structure have a negative and insignificant effect on capital structure, and business risk have a positive and insignificant effect on capital structure. Simultaneously that profitability, liquidity, firm size, asset structure, and business risk are able to explain variations in the capital structure of manufacturing companies listed on the Indonesian Stock Exchange for the 2018-2021 period by 46,4 percent.
PENGARUH KEMITRAAN DAN MANAJEMEN PENGETAHUAN TERHADAP KEUNGGULAN BERSAINGUNIVERSITAS KATOLIK SANTO THOMAS MEDAN Purba, Saut; Haloho, Elizabeth; Harefa, Hilda Syaf’aini
Jurnal Manajemen dan Bisnis Volume 24 No. 1 Tahun 2024
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the influence of partnerships and knowledge management, both partially and simultaneously, on the competitive advantage of Santo Thomas Catholic University, Medan. The population in this study was 6,540 active students for the 2022/2023 academic year. The sample in the study was 98 respondents using the Simple Random Sampling technique. The analytical methods used are instrument tests, classical assumption tests, hypothesis tests, coefficient of determination tests and multiple linear regression analysis. The research results show (1) Based on the Partial Test (t Test) partnership has a positive and significant effect on the competitive advantage of Santo Thomas Catholic University Medan, (2) Based on the Partial Test (t Test) knowledge management has a positive and significant effect on the competitive advantage of Santo Thomas Catholic University Medan, and (3) Based on the Simultaneous Test (F Test) of partnership and knowledge management simultaneously competitive advantage of Santo Thomas Catholic University Medan