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PENGARUH SERVICE EXCELLENCE TERHADAP CUSTOMER DELIGHT PADA PELANGGAN DOPAMINE CAFÉ RINGROAD Purba, Saut; Sipahutar, Robinson; LG, Lambas Marisi Tua
Jurnal Manajemen dan Bisnis Volume 24 No. 2 Tahun 2024
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This research aims to determine the effect of service excellence on customer delight for Dopamine Café Ringroad customers. This type of research is descriptive quantitative. The population in this study was Dopamine Café Ringroad customers who visited from January to June 2024, totaling 10,800 people. The sample in this study was 99 respondents using the Sample Random Sampling technique. The data analysis methods used are Instrument Test, Classic Assumption Test, Simple Linear Regression Test, Hypothesis Test and Coefficient of Determination Test. The research results show that service excellence has a positive and significant effect on customer delight among Dopamine Café Ringroad customers
BEBERAPA FAKTOR YANG MEMPENGARUHI STRUKTUR MODAL PADA PERUSAHAAN SEKTORINDUSTRI FOOD AND BEVERAGE DIBURSA EFEK INDONESIA PERIODE 2015-2019 Haloho, Rexy; Munthe, Kornel; Purba, Saut
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 1 Nomor 1 April 2022
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v1i1.1809

Abstract

This study aims to analyze the effect of asset structure, profitability, sales growth, and liquidity on the capital structure of food and beverage companies listed on the Indonesia Stock Exchange. The population in this study were 26 food and beverage companies. By using purposive sampling method in sampling, 11 companies were obtained as samples, with a study period of 5 years. The data analysis technique used is multiple linear regression analysis and hypothesis testing using t test and F test with of 5%. The results showed that: (a) asset structure had a positive and significant effect on capital structure, profitability and sales growth had a negative and insignificant effect on capital structure, and liquidity had a negative and insignificant effect on capital structure in food and beverage companies listed on the Stock Exchange. Indonesian Securities, (b) asset structure, profitability, sales growth, capital structure, and liquidity simultaneously have a significant effect on the capital structure of food and beverage companies listed on the Indonesia Stock Exchange.
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI HARGA SAHAM PERUSAHAAN MANUFAKTUR YANG GO PUBLIC DI BURSA EFEK INDONESIA PERIODE 2018 – 2021 Silalahi, Donalson; Situmorang, Hesti Wahyuni; Purba, Saut; Sitompul, Pandapotan
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 2 Nomor 2 Oktober 2023
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v2i2.3119

Abstract

The study was to examine the effect of Return on Equity, Return On Asset, Earning Per Share, and Debt to Equity Ratio on stock prices in Manufacturing companies that Go Public on the Indonesia Stock Exchange. This study uses secondary data, such as company financial reports and company performance summary reports taken from IDX with a population of 161 manufacturing companies listed on the Indonesia Stock Exchange from 2018 to 2021 and the number of samples taken based on the simple random sampling method is 61 manufacturing companies with a total of 61 data. The data was analyst using the SPSS 25 program. The t test results show ROE (0.916>0.05) which partially has no significant effect on stock prices, ROA (0.982>0.05) partially has no significant effect on stock prices, EPS (0.011 <0.05) partially has a significant effect on stock prices, and DER (0.321>0.05) partially has no significant effect on stock prices. The F test results show that ROE, ROA, EPS, and DER (0.001 <0.05) simultaneously have a significant effect on stock prices. Suggestions for investors should look at the company's EPS before making a decision, the company is expected to be able to increase the company's EPS value, and future researchers are expected to increase the number of samples to get comprehensive results and also add variables
PENGARUH KEPEMIMPINAN, PELATIHAN DAN KOMPENSASI TERHADAP KINERJA KARYAWAN PADA PT TUNAS CAHAYA MANDIRI WIDYATAMA MEDAN Sitompul, Pandapotan; Sihombing, Watalina; Tinambunan, Anitha P.; Purba, Saut
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 3 Nomor 1 April 2024
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v3i1.3791

Abstract

The purpose of this research is to determine and explain the influence of leadership, training and compensation on employee performance at PT Tunas Cahaya Mandiri Widyatama Medan. Data collection was carried out using a questionnaire. Before testing the hypothesis, the classical assumption test is first carried out. The analysis used multiple linear regression, hypothesis testing (F test and t test) and analysis of the coefficient of determination. From the results of data processing, a multiple linear regression equation is obtained where: Y= 1.106 + 0.319 X1 + 0.306X2 + 0.365X3 + ei. The results of this research show that the variables of leadership, training and compensation together (simultaneously) have a positive and significant effect on employee performance. Partially, it shows that leadership has a positive and significant effect on employee performance with a multiple regression coefficient value of 0.319 and a significant value of 0.036 <0.05. Training has a positive and significant effect on employee performance with a multiple regression coefficient value of 0.306 and a significant value of 0.045 <0.05. Compensation has a positive and significant effect on employee performance with a multiple regression coefficient value of 0.365 and a significant value of 0.040 <0.05. The results of this research also conclude that to improve employee performance, companies should pay more attention to leadership, training and compensation.
PENGARUH REKRUTMEN, DISIPLIN KERJA DAN LINGKUNGAN KERJA NON FISIK TERHADAP KINERJA KARYAWAN PADA PT. PLN (Persero) ULP MEDAN SUNGGAL Ndruru, Tomas Edin S.; Tarigan, Miska Irani; Purba, Saut; Ritonga, Sinar
KUKIMA : Kumpulan Karya Ilmiah Manajemen Volume 3 Nomor 2 Oktober 2024
Publisher : LPPM Universitas Katolik Santo Thomas Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/kukima.v3i2.4224

Abstract

The objective of this investigation is to eval_uate the impact of recruitment, work discipline, and non-physical work environment on the performance of employees at the Medan Sunggal Customer Service Unit of PT PLN (Persero). Quantitative analysis is the methodology employed in this investigation. The data was collected through a questionnaire distribution survey that was administered to 63 (sixty-three) personnel of the Medan Sunggal Customer Service Unit of PT PLN (Persero). The Statistical Package for the Social Sciences (SPSS) software is utilized to conduct multiple linear regression data analysis, while saturated sampling or census sampling techniques are employed for sampling. The data processing conducted yields a multiple linear equation, the results indicating that recruitment has a substantial impact on employee performance. The performance of employees is significantly influenced by their work discipline. The non-physical work environment has a substantial impact on employee performance. The extent of the influence of recruitment, work discipline, and non-physical work environment on employee performance is indicated by the coefficient of determination (R2) of 91.7%. The remaining 8.3% is influenced by factors that are not included in this study. The F test results that H0 is rejected and H1 is accepted. This implies that the recruitment variables, work discipline, and non-physical work environment have a positive and significant impact on employee performance at the Medan Sunggal Customer Service Unit of PT. PLN (Persero).
Implementation in education quality assurance and quality improvement of primary school education Eliawati, Titim; Dewi, Rosmala; Purba, Saut; Purba, Sukarman
Cendikia : Media Jurnal Ilmiah Pendidikan Vol 14 No 3 (2024): January : Education Science
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/cendikia.v14i3.4535

Abstract

The purpose of this study was to obtain a complete description of the implementation of quality assurance at the primary school level. Implementation of education quality assurance and improving the quality of primary school education involves various aspects, such as internal quality assurance systems, teacher competency tests, management of educators and education personnel, and self-evaluation models. To realize further research on the development of quality assurance models, especially at the primary education level, preliminary research is needed to map the actual conditions in primary schools. The research approach used in this study is a descriptive qualitative approach. Data collection techniques used in this research are observation, interviews, and documentation. Then the data analysis technique used is interactive model data analysis. the implementation of the education quality assurance system in improving school quality will be carried out well if all education stakeholders are involved and support quality planning. There needs to be adequate budget support in preparing quality. There are obstacles in the implementation of education quality assurance, to improve school quality. There are ways to overcome some of the obstacles to the implementation of the education quality assurance system to improve school quality, namely being able to improve the results of fulfilling quality, increasing targets that have not been achieved, improving the findings, increasing possible aspects, and setting more quality targets so that each aspect can be followed up and improved to improve school quality.
An analysis of the implementation of entrepreneurship learning using google meet in entrepreneurship subjects for Class XI Students at SMK Negeri 1 Kutalimbaru Purba, Saut; Ramadhani, Gita
Cendikia : Media Jurnal Ilmiah Pendidikan Vol 14 No 5 (2024): May: Education Science
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/cendikia.v14i5.5017

Abstract

This research aims to determine (1) the learning process using Google Meet media in the Covid-19 pandemic era in entrepreneurship subjects for class XI at Private Vocational High School Kutalimbaru, (2) to find out students' perceptions regarding the implementation of learning using Google Meet media in entrepreneurship subjects, (3) to determine students' responses to use of Google Meet media in entrepreneurship subjects. This research used descriptive qualitative methods, data collection instruments: questionnaires, documentation and observation. The research subjects were class XI students who took entrepreneurship subjects, and teachers who taught entrepreneurship subjects at SMK Negeri 1 Kutalimbaru. The results of this research found that learning using Google Meet media in entrepreneurship subjects was effective, this is based on the findings (1) 82.56% of the quality of learning was in the high category, (2) 81.47% of the suitability of the learning level was in the high category, (3) 77.16% of the learning incentives given by teachers to students are in the sufficient category, and (4) 80.65% or in the high category for the learning implementation time used by teachers in teaching and learning activities (teaching and learning activities), observation results are also found that teachers tend to have prepared lesson plans (learning implementation plans) before learning activities are carried out. Thus, this research found that the use of Google Meet media in teaching and learning activities in entrepreneurship subjects was effective in the era of the Covid 19 pandemic.
Enhancing the Paikem Learning Model's Applicability: The Clinical Supervision Model Purba, Saut; Parhusip, Akdel
Edunesia : Jurnal Ilmiah Pendidikan Vol. 4 No. 2 (2023)
Publisher : research, training and philanthropy institution Natural Aceh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51276/edu.v4i2.427

Abstract

This study aims to determine the increase in the ability of class teachers to implement the PAIKEM learning model through the application of clinical supervision with a collaborative approach at SDS Santa Lucia Sei Rotan. A sample of 10 people was determined based on a purposive sampling technique. The research was conducted in two cycles, each consisting of four stages: planning, implementing activities, observing, and reflecting. Data collection through interviews, observation, and documentation. The study's results concluded: (1) In the pre-cycle, teachers still needed to implement the PAIKEM learning model. (2) In the first cycle, the teacher's ability score to apply the PAIKEM learning model = 52.22 (very low). In the second cycle, the teacher's ability increased significantly, namely 95.46 (very good). (3) Student activity in the first cycle average score = 65 (poor category). There was a fairly high increase in the second cycle, with an average score = of 91.67 (very good). The findings of this study, through the application of clinical supervision with a collaborative approach, can improve the teaching abilities of class teachers with the PAIKEM learning model.
Co-Authors Anitha P. Tinambunan Anna Waris Nainggolan Benyamin Situmorang Biner Ambarita Dermawan Eliawati, Titim Esli Silalahi ginting, laurena Haloho, Rexy Harefa, Hilda Syaf’aini Hasibuan, Habibullah Hutabarat, Silvy Margaret Kanaya Yori Damanik Kefi, Yohanes Khairul Anwar Kornel Munthe Kurnaidi, Kurnaidi LG, Lambas Marisi Tua Limbong, Sriladepa Lintresa, Laura Maghdalena, Emma Juwita Mardhani, Lies Eka Nasrun Nasrun Nawary Saragih Ndruru, Tomas Edin S. Panjaitan, Ferry Parhusip, Akdel Parhusip, Poltak T. Pasaribu, Jonias Purba, Betniar Purba, Edy Marjuang Puspita Sari Ramadhani, Gita Ramadhani, Taufiq Rangkuti, Irsan Rasmulia Sembiring Rosmala Dewi Saputra, Asmara Diah Sihombing, Sarimonang Sihombing, Watalina Silalahi, Donalson Sinaga, Ester Justina Sinar Ritonga Sipahutar, Robinson Sitompul, Pandapotan Situmorang, Hesti Wahyuni Sukarman Purba Tarigan, Miska Irani Tobing, Lidya Afriani L. Yatty Destani Sandy Yusnadi, Yusnadi