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Legal Protection for Business Actors Against Losses Arising from Product Returns in Electronic Transactions on TikTok Shop Siti Farul Balqis; Azhari Azhari; Sanusi Sanusi
International Journal of Sociology and Law Vol. 3 No. 3 (2026): August: International Journal of Sociology and Law
Publisher : Asosiasi Penelitian dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/ijsl.v3i3.1012

Abstract

The return policy implemented by TikTok Shop reflects an imbalance in legal protection between consumers and business actors. Although Article 6 letter a of Law Number 8 of 1999 concerning Consumer Protection guarantees business actors’ rights to receive payment according to agreed terms, and Article 5 letter b requires consumers to act in good faith, return mechanisms are often misused through unjustified requests, mismatched product returns, and manipulative practices causing financial losses. This study aims to analyze the regulatory framework of TikTok Shop return policies, legal protection for losses suffered by business actors, and available dispute resolution mechanisms. This research applies an empirical juridical method with a qualitative approach through literature review, observation, and interviews. The findings indicate that TikTok Shop’s return policy is a standard contract binding business actors through a clickwrap agreement. However, the Speedy Refund mechanism has not ensured balanced protection due to automatic refunds without adequate verification. Legal protection is provided through preventive regulations and repressive mechanisms, including appeals, dispute settlement bodies, Online Dispute Resolution, and courts. Strengthening digital platform regulations and verification systems is required to achieve fair legal protection.
Regional Law and Policy in Encouraging Community Participation in Sustainable Environmental Management Moh.Taufik; Sugiyanto Sugiyanto; Soesi Idayanti; Sanusi Sanusi; Moh.Wildan
Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik Vol. 3 No. 3 (2026): Juli : Demokrasi: Jurnal Riset Ilmu Hukum, Sosial dan Politik
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/demokrasi.v3i3.1837

Abstract

Community participation has become an essential element in environmental planning and management, particularly in addressing climate change risks and environmental degradation. Global experiences indicate that meaningful public involvement can strengthen local resilience and support sustainable development by ensuring that environmental policies are effective, equitable, and responsive to community needs. However, the implementation of participatory policies at the regional level still faces various challenges, including limited access to information, insufficient community capacity, inequality in deliberative processes, and local political influences. This study aims to analyze legal instruments and strategic measures adopted by regional governments in encouraging community participation for long-term environmental conservation. This research employs a library research method with a normative juridical approach through theoretical legal analysis of relevant regulations, policies, and academic literature. The findings show that regional policies have an important role in transforming public participation from a procedural requirement into meaningful engagement that influences environmental decision-making. The implementation of Constitutional Court Decision No. 91/PUU-XVIII/2020 concerning the Job Creation Law provides an opportunity to strengthen public oversight of environmental governance and conservation policies. The study concludes that systemic reform in environmental management, including the improvement of Environmental Impact Assessment (AMDAL) mechanisms, requires active collaboration and involvement from all sectors of society to achieve sustainable ecological protection.