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All Journal CaLLs : Journal of Culture, Arts, Literature, and Linguistics Emerging Science Journal Ilmu Budaya: Jurnal Bahasa, Sastra, Seni, dan Budaya JURNAL BAHASA, SASTRA DAN PEMBELAJARANNYA Diglosia: Jurnal Kajian Bahasa, Sastra, dan Pengajarannya Sorai: Jurnal Pengkajian dan Penciptaan Musik Puitika Loa : Jurnal Ketatabahasaan dan Kesusastraan Borneo Educational Journal (Borju) Journal of Education Research Media Bina Ilmiah Pelita: Jurnal Pengabdian kepada Masyarakat Jurnal Penelitian Multidisiplin Bangsa Prosiding Seminar Nasional Sastra, Bahasa, dan Seni (Sesanti) Ruhui Rahayu: Jurnal Pengabdian Kepada Masyarakat
Arifin, M Bahri
Fakultas Ilmu Budaya Universitas Mulawarman
Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : Emerging Science Journal

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Empirical Evaluation of Educational Service Quality in the Current Higher Education System Lili Abdullah Rozak; M. Bahri Arifin; Inna N. Rykova; Olga A. Grishina; Aan Komariah; Diding Nurdin; Vadim V. Ponkratov; Gevorg T. Malashenko; Mikhail E. Kosov; Olesya V. Dudnik
Emerging Science Journal Vol 6 (2022): Special Issue "Current Issues, Trends, and New Ideas in Education"
Publisher : Ital Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28991/ESJ-2022-SIED-05

Abstract

During the transition to the mixed education model during the Covid-19 pandemic, some issues have emerged in the matter of providing and supporting the quality of university education in all countries, including educational programs' relevance to the demands of the labor market, expectations of students and their families, digital transformation of the educational process, and economic stability of institution networks. The purpose of the research was to evaluate the quality of educational services in the higher education systems of Indonesia and Russia. The study systematized several essential factors for achieving educational service quality in the current higher education systems, given the limitations imposed by Covid-19. Following this objective, the study utilized a quantitative approach, adopting the SERVQUALmodel that measures the service quality across five service dimensions: tangibility, reliability, responsiveness, assurance, and empathy. The model aided the development of the questionnaire to assess the quality of the educational services of Indonesian and Russian universities. The questionnaire included 25 close-ended questions on two scales: one to measure the students' expectations regarding the quality of educational services and the other to measure the students' current perceptions. A snowball technique was used to recruit students from Indonesian and Russian universities as participants in the study. The students were asked to assess the educational services of their universities based on their initial expectations and current perceptions. Overall, the students of both countries revealed that they had high expectations from the educational services of their universities. However, the current perceptions of the Russian students regarding the quality of educational services provided by their universities are higher and more positive than the perceptions of the Indonesian students regarding the quality of educational services being delivered to them. The findings of the study have implications for education practitioners. Doi: 10.28991/ESJ-2022-SIED-05 Full Text: PDF
Co-Authors Aan Komariah Abd. Rahman Abdul Basir Alfiansyah, Riska Amelia Ali Kusno Ali Kusno Amiruddin Amiruddin Annisa Akhlak Aprazaq, Fikri Yassaar Aprilia, Anissa Dwi Apriliani, Putri Salsabilah Aprillia Miftaqul Wijiningtias Arif Mazhuri Saputro Aryzona, Chandika Asnan Hefni Asnan Hefni Ayu Susana Azainil Azainil Azkiya, Ziyan Bibit Suhatmady Candra, Sutiwi Indriani Chris Asanti Chris Asanti, Chris Daynikita Merisabel DESI NATALIA, DESI Devi Indah Anggreeni Diding Nurdin, Diding Ester Noertjahjo Fahmi Shifa' Ushudur Fahrul Rozi Famala Eka Sanhadi R. Fatimah M. Febri Rhamadani, Siti Natasya Febrimadani, Rendis Fransiska Yuanita Gevorg T. Malashenko Gina Anggraeni Hajrah, Siti Hasyim, Sayid Ferhat Hutapea, Maria C. L. Ian Wahyuni Ibrahim, Zulfah Indah Sari Lubis Indah Sari Lubis Indah Sari Lubis, Indah Sari Inna N. Rykova Irhana, Amalia Jaya, Ferry Fitra Jonathan Irene Sartika Dewi Max Kenedi Wahyu Saputra Lestari, Della Amelya Indah Lili Abdullah Rozak M., Fatimah Macshury, Ajeng Irma Maharani Saskia Puteri Maria Teodora Ping, Maria Teodora Mayang Hima Sari Meydli Dwiayu Garaga Mikhail E. Kosov Mirawati Mirawati Mohammad Siddik Munthe, Presly Rosalina Mursalim Mursalim Mursalim Mursalim Nainggolan, Filipus Nainggolan, Olleta Vichi Narsela Adung Nasrullah Nasrullah Nasrullah Nasrullah Nisyah, Khairun Nita Maya Valiantien Novi Syahfitri Nurmala, Devi Nurul Hamidah, Nurul Olesya V. Dudnik Olga A. Grishina Pasande, Priskila Ekawati Anggana Pratiwi Sudirman, Eka Purwanti Rachman, Khairur Rahayu, Famala Eka Sanhadi Rahayu, Fita Nur Rahman , Andika Rajja Rajja Rakhmad Syarif Rimadhani, Novia Rizky Ririn Setyowati Ririn Setyowati Risna Dwi Astuti Rizkiyah, Muthiatur Rujina, Rujina Saferi Yohana Samperinding, Timorinda Setya Ariani Singgih Daru Kuncara Siti Seliyanti Aneira Husain Solikhin, Nurul Hadi Solly Aryza Subli, Ach Sudirman, Khairul Sumantri, Wilis Haryo Sumual, Merciana S. Syaiful Arifin Syamsiar, Syamsiar Syamsul Rijal Syamsul Rijal Tawakal, Alamsyah Tombang, Nopita Ulandari, Tri Vadim V. Ponkratov Vitaloca, Izzah Wahyudi, Rino Tri Wahyuni, Ian Wahyuni, Mery Wasis Sirutama Widya Atillah Widyatmike Gede Mulawarman Wijaya, Angga Rinaldy Wilma Prafitri Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Winora, Anisa Wulandari, Fevi Yahya, Masrur Yansyah, Heri Yofi Irvan Vivian Yofi Irvan Vivian, Yofi Irvan Yudista, Rensiana Yulinda Ari Wardani Yuni Kartika, Yuni Yusriansyah, Eka