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All Journal International Journal of Electrical and Computer Engineering Jurnal Manajemen Teknologi TELKOMNIKA (Telecommunication Computing Electronics and Control) Bulletin of Electrical Engineering and Informatics JSI: Jurnal Sistem Informasi (E-Journal) Bulletin of Electrical Engineering and Informatics JAM : Jurnal Aplikasi Manajemen Jurnal Teknologi Informasi dan Ilmu Komputer Jurnas Nasional Teknologi dan Sistem Informasi The Asian Journal of Technology Management (AJTM) Bulletin of Electrical Engineering and Informatics Proceeding of the Electrical Engineering Computer Science and Informatics PROCESSOR Jurnal Ilmiah Sistem Informasi, Teknologi Informasi dan Sistem Komputer Jurnal Ilmiah Media Sisfo Indonesian Journal of Electrical Engineering and Computer Science Budimas : Jurnal Pengabdian Masyarakat Makara Human Behavior Studies in Asia Jurnal Komunikasi, Sains dan Teknologi (JKST) Jurnal Informatika dan Rekayasa Komputer Jurnal Manajemen Teknologi dan Sistem Informasi Jurnal Manajemen Sistem Informasi Nomico Jurnal Pengabdian Masyarakat Unama
Setiawan Assegaf
Universitas Dinamika Bangsa
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Languange, Linguistic, Communication & Media Library & Information Science Social Sciences Other

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Analisis Kualitas Layanan Opac Terhadap Kepuasan Pengguna Menggunakan Metode Servqual Perpustakaan UIN STS Jambi Padila, Siti; Setiawan Assegaff; Fachruddin
Jurnal Informatika Dan Rekayasa Komputer(JAKAKOM) Vol 5 No 2 (2025): JAKAKOM Vol 5 No 2 SEPTEMBER 2025
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jakakom.2025.5.2.2310

Abstract

The library is an excellent place to obtain accurate information, whether to enhance knowledge, facilitate the search for materials and academic assignments, or even serve as a resource for creating scientific works. OPAC (Online Public Access Catalog) is an information retrieval tool that library users can utilize to access and search for library collections they need. This system is designed to help library visitors quickly and accurately find the reading materials they require. Based on observations and interviews conducted, it was found that some collections listed in OPAC are not available on the library shelves when searched. Additionally, some students still struggle to understand the book coding listed in OPAC. Referring to these issues, the author aims to analyze the service quality of OPAC in relation to user satisfaction using the SERVQUAL method, which includes five variables: tangible, reliability, responsiveness, assurance, and empathy. The purpose of this research is to analyze the service quality of the Online Public Access Catalog (OPAC) concerning user satisfaction at the Library of Universitas Islam Negeri Sulthan Thaha Saifuddin Jambi. Additionally, it seeks to provide information regarding user satisfaction with OPAC by examining the SERVQUAL dimensions in the library. The data analysis is processed using the SEM method with SmartPLS software. The results of the analysis, based on hypothesis testing, reveal that the tangible and reliability variables significantly affect user satisfaction. However, the responsiveness, assurance, and empathy variables do not significantly influence user satisfaction.
Implemetasi Sistem Pendukung Keputusan Pemberian Beasiswa Menggunakan Metode MABAC Pada STIKES Keluarga Bunda Jambi Mawaddatarrohmah; Setiawan Assegaff; Nurhadi
Jurnal Informatika Dan Rekayasa Komputer(JAKAKOM) Vol 5 No 2 (2025): JAKAKOM Vol 5 No 2 SEPTEMBER 2025
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jakakom.2025.5.2.2311

Abstract

STIKES Keluarga Bunda Jambi is one of the campuses located in the Jambi area for the decision to award scholarships is still ineffective because data processing takes a relatively long time to determine who is entitled to receive scholarships and in recording student data there are often errors in inputting student identities. Therefore, this study aims to provide a solution to the problem that occurs by offering a scholarship decision support system using PHP programming language and MySQL DBMS where the author develops the system with the waterfall method and uses a unified model language system model approach using use case diagrams, activity diagrams, class diagrams and flowchart documents. The new system produces outputs that can display student data, admin data, criteria data, sub-criteria data, student assessment data and The results of the calculation are enough to make it easier to provide scholarships using the MABAC (Multi-Attributive Border Approximation Area Comparison)
Analisis Pengaruh Kepuasan Pengguna Terhadap Portal Sipenmaru Universitas Muhammadiyah Jambi Menggunakan Metode EUCS Dan D&M Kiki Windia Arifta; Assegaff, Setiawan; Nurhadi
Jurnal Informatika Dan Rekayasa Komputer(JAKAKOM) Vol 5 No 2 (2025): JAKAKOM Vol 5 No 2 SEPTEMBER 2025
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jakakom.2025.5.2.2344

Abstract

− The purpose of this research is to analyze the impact of user satisfaction on the Sipenmaru portal at Universitas Muhammadiyah Jambi, addressing common issues such as difficulties in accessing the portal, system overload, and inaccuracies in information. These problems highlight the need for a thorough evaluation of the quality of the system, information, and services provided. By adopting the End-User Computing Satisfaction (EUCS) model and DeLone and McLean's model, this study focuses on identifying factors that influence user satisfaction and how that satisfaction affects the effectiveness of using the Sipenmaru portal. The model includes six main variables: content, accuracy, format, ease of use, timeliness, and user satisfaction, which are integrated with DeLone and McLean's information system success model. As part of the methodology, a questionnaire was distributed to 210 respondents, and the collected data were analyzed using the PLS-SEM method with the help of SmartPLS software. Significant factors influencing user satisfaction include accuracy, format, ease of use, timeliness, information quality, and service quality. To enhance user satisfaction and the effectiveness of using the Sipenmaru portal, it is recommended to optimize the system, improve information quality, and regularly enhance technical services.
Analisis Kepuasan Pengguna Meta AI Instagram Dengan Model TAM-EUCS Trivenna, Priskha; Assegaff, Setiawan; Jasmir, Jasmir
Jurnal Ilmiah Media Sisfo Vol 19 No 2 (2025): Jurnal Ilmiah Media Sisfo
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/mediasisfo.2025.19.2.2503

Abstract

Meta AI is a feature of artificial intelligence created by Meta Inc to assist users in generating content and acquiring information in an interactive manner. This research seeks to assess user satisfaction with the Meta AI feature by employing a combined methodology of the Technology Acceptance Model and End User Computing Satisfaction. The research included 403 participants who actively use Instagram and have utilized the Meta AI feature. The analysis technique employed was Partial Least Squares Structural Equation Modeling to investigate the impact of seven independent variables on user attitude and the effect of user attitude on user satisfaction. The findings indicated that perceived usefulness, perceived ease of use, and format significantly influence user attitude, whereas content, accuracy, technical ease, and timeliness do not show a notable impact. Moreover, user perception significantly impacts user satisfaction. Ultimately, perceived advantages, accessibility, and visual layout are the primary elements influencing user perceptions and contentment regarding AI-driven functionalities on social media.
Analisis Website MAN 2 Jambi Menggunakan Webqual 4.0 Dan Importance Performance Analysis (IPA) Prastiwi, Hani; Assegaff, Setiawan; Devitra, Joni
Jurnal Ilmiah Media Sisfo Vol 19 No 2 (2025): Jurnal Ilmiah Media Sisfo
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/mediasisfo.2025.19.2.2550

Abstract

Kualitas website sekolah berperan penting dalam meningkatkan efektivitas komunikasi dan penyampaian informasi antara sekolah, siswa, orang tua, serta masyarakat. Namun, website MAN 2 Kota Jambi masih memiliki permasalahan seperti tampilan yang kurang responsif, navigasi belum optimal, dan keterlambatan pembaruan informasi yang dapat menurunkan kepuasan pengguna. Penelitian ini bertujuan untuk menganalisis kualitas website MAN 2 Kota Jambi menggunakan metode WebQual 4.0 yang terdiri atas dimensi Usability, Information Quality, dan Service Interaction Quality, serta metode Importance Performance Analysis (IPA) untuk menentukan prioritas perbaikan. Data dikumpulkan melalui penyebaran kuesioner kepada 384 responden, dengan mayoritas berusia di bawah 20 tahun (70,05%) dan berstatus pelajar. Hasil uji validitas dan reliabilitas menunjukkan semua indikator dinyatakan valid dan reliabel (nilai Cronbach’s Alpha > 0,60). Uji parsial (t) dan simultan (F) memperlihatkan bahwa ketiga dimensi WebQual berpengaruh signifikan terhadap kepuasan pengguna dengan nilai R² sebesar 0,691 atau 69,1%. Hasil pemetaan IPA menunjukkan bahwa Information Quality menjadi prioritas utama untuk diperbaiki, sedangkan Service Interaction Quality memiliki kinerja dan kepentingan tinggi sehingga perlu dipertahankan. Hasil penelitian ini memberikan rekomendasi strategis bagi pengelola MAN 2 Kota Jambi dalam meningkatkan kualitas website agar lebih efektif memenuhi kebutuhan pengguna.
Analisis Kepuasan Pengguna Aplikasi Grab di Provinsi Jambi Dengan Menerapkan Metode E-Servequal dan Kano Baiti, Baiti Rahmah; Setiawan Assegaf; Fachruddin
Jurnal Ilmiah Media Sisfo Vol 19 No 2 (2025): Jurnal Ilmiah Media Sisfo
Publisher : LPPM Universitas Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/mediasisfo.2025.19.2.2574

Abstract

Grab is a digital offers a wide range of services, including ride-hailing, food delivery, parcel delivery, and digital payment solutions. Its presence has become an integral part of urban life, including in Jambi City, by providing convenient access and fast services. This study aims to analyze the service quality of the Grab application using the E-SERVQUAL approach integrated with the Kano model to identify service attributes that influence user satisfaction. A quantitative research method was applied, with data collected through an online questionnaire distributed to Grab users in Jambi City. The data were analyzed to measure the gap between users’ expectations and perceptions across five E-SERVQUAL dimensions: reliability, responsiveness, assurance, empathy, and tangibles, as well as to classify service attributes based on the Kano model. The findings reveal that reliability and responsiveness have the greatest influence on user satisfaction, while several attributes fall under the must-be category, which must be fulfilled to prevent a decline in satisfaction. These results are expected to serve as a strategic reference for Grab’s management to continuously improve its service quality.
Persepsi Kesesuaian dan Kepuasan Penggunaan Media Sosial pada Perkuliahan: Pengujian Model Kurniabudi, Kurniabudi; Assegaf, Setiawan
Jurnal Teknologi Informasi dan Ilmu Komputer Vol 5 No 6: Desember 2018
Publisher : Fakultas Ilmu Komputer, Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (3645.714 KB) | DOI: 10.25126/jtiik.201856907

Abstract

Penerimaan teknologi merupakan faktor penting, untuk keberlanjutan penggunaan sebuah teknologi. Model-model pengukuran telah banyak dikembangkan, namun belum mempertimbangkan kesesuaian dan kepuasan dalam penggunaan teknologi berkelanjutan. Pada penelitian yang sebelumnya penulis telah mengembangkan model kepuasan dan kesesuaian (Task-fit and Satisfaction Model) untuk mengidentifikasi persepsi dosen terhadap kesesuaian dan kepuasan penggunaan facebook sebagai sarana komunikasi dan informasi pada perkuliahan, namun belum diuji. Artikel ini menyajikan proses pengujian terhadap model tersebut. Responden penelitian ini adalah dosen di indonesia khususnya yang menggunakan facebook. Data penelitian dikumpulkan dengan menggunakan metode survey online. Metode Structural Equation Modeling (SEM) dan Partial Least Square (PLS) digunakan untuk analisis data. Hasil pengujian hipotesis memperlihatkan perceived task-fit, utilization dan satisfaction secara signifikan mempengaruhi continuance intention. Pengujian juga memperlihatkan bahwa Perceived task fit , confirmation, dan Service quality secara signifikan mempengaruhi satisfaction. Terdapat korelasi positif perceived task-fit terhadap utilization, dan service quality terhadap confirmation. Sedangkan pengujian coefficient of determination (R2), memperlihatkan continuance intention memperoleh nilai R2= 0.723, hal ini menunjukkan bahwa perentasi besarnya kemampuan model dalam memprediksi persepsi kesesuaian dan kepuasan dosen terhadap penggunaan facebook dalam perkuliahan sebesar 72.3%. AbstractAcceptance of technology is an important factor, for the continued use of a technology. Measurement models have been developed, but not many consider perceived of fitness and satisfaction in receiving technology. In the previous research the authors has developed a Task-fit and Satisfaction Model to identify lecturers' perceptions of the suitability and satisfaction of facebook usage as a means of communication and information on lectures, the model have not test yet. This paper aim to present the testing process for this model. Responden this research is a lecturer in Indonesia especially who use facebook. Data collected by online survey method. SEM with PLS approach used to data analysis. The results of hypothesis testing show that perceived task-fit, utilization and satisfaction significantly influence continuance intention. The results also show that Perceived task fit, confirmation, and Service quality significantly affect satisfaction. There is a positive correlation of perceived task-fit to utilization, and service quality to confirmation. While the coefficient of determination test, shows continuance intention obtained the value of R2 = 0.723, This shows that the magnitude of the model's ability to predict perceptions of fitness and lecturer satisfaction towards the use of Facebook in lectures is 72.3%.
Perencanaan Strategis Sistem Informasi Menggunakan Metode EAP Pada SMK Negeri 4 Tanjung Jabung Timur: Studi kasus pada SMK Negeri 4 Tanjung Jabung Timur Musi Andi, Aprisal; Setiawan Assegaff; Effiyaldi
Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS) Vol 5 No 2 (2025): JMS Vol 5 No 2 September 2025
Publisher : LPPM STIKOM Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jms.2025.5.2.2299

Abstract

Abstrak− SMK Negeri 4 Tanjung Jabung Timur masih menghadapi sejumlah kendala dalam mengelola proses administrasi, distribusi informasi, serta pelaksanaan kegiatan operasional. Beberapa di antaranya termasuk proses Penerimaan Peserta Didik Baru (PPDB) yang masih bersifat manual, lambatnya penyampaian informasi akademik, dan pengelolaan data siswa yang belum optimal, yang secara keseluruhan memengaruhi efektivitas operasional sekolah. Untuk menjawab permasalahan tersebut, diperlukan sistem informasi yang terintegrasi dan mampu mendukung proses bisnis utama, seperti PPDB, kegiatan pembelajaran, dan praktik kerja lapangan (PKL), serta proses bisnis pendukung seperti pengelolaan keuangan, sumber daya manusia, dan sarana prasarana. Perencanaan strategis sistem informasi ini dirancang menggunakan pendekatan Enterprise Architecture Planning (EAP), yang bertujuan untuk mendukung pencapaian visi dan misi sekolah. Hasil dari penelitian ini berupa dokumen perencanaan strategis sistem informasi yang mencakup arsitektur data, aplikasi, teknologi, serta daftar aplikasi yang direkomendasikan. Dokumen tersebut diharapkan dapat dijadikan acuan oleh SMK Negeri 4 Tanjung Jabung Timur dalam mengimplementasikan sistem informasi yang terintegrasi, guna meningkatkan efisiensi operasional serta mendukung pencapaian target strategis sekolah.
Perbandingan Algoritma C4.5 dan Naive Bayes Dalam Machine Learning Untuk Klasifikasi Performa Pelajar Alfayyadh, Muhammad Bilal; Setiawan Assegaff; Fachruddin
Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS) Vol 5 No 2 (2025): JMS Vol 5 No 2 September 2025
Publisher : LPPM STIKOM Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jms.2025.5.2.2328

Abstract

The rapid development of information and communication technology has brought significant changes in various fields, including education. One of the technological innovations that has made a major contribution is machine learning. Education is an important aspect in human resource development. In this context, understanding the factors that influence student performance and classifying their learning outcomes is very important. This research aims to compare the best performance of two models, namely the C4.5 Algorithm and Naïve Bayes, then produce a decision tree to facilitate the classification of student performance. Using a student performance dataset totaling 2,392 data, this research classifies student performance from various aspects such as grades, class participation, learning skills, and contributions to extracurricular activities. In this research, the author performed data splitting with a ratio of 70:30 and 80:20, then evaluated the model with a confusion matrix and validated the model with 10-fold cross-validation. The best result of model testing was 85.82% using the C4.5 Algorithm with 10-fold cross-validation. The results of this research are expected to not only be able to classify student performance with good accuracy, but also provide valuable insights for educators and school and campus administrators to improve the overall quality of education.
An Analisis Kepuasan Mahasiswa Terhadap Kualitas Layanan Sistem Informasi Akademik Fuzzy Servqual Prasetio, Luky; Setiawan Assegaff; Kurniabudi
Jurnal Manajemen Teknologi Dan Sistem Informasi (JMS) Vol 5 No 2 (2025): JMS Vol 5 No 2 September 2025
Publisher : LPPM STIKOM Dinamika Bangsa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33998/jms.2025.5.2.2342

Abstract

This study aims to analyze student satisfaction with the quality of the Academic Information System (SIAKAD) services at Universitas Dinamika Bangsa using the Fuzzy Servqual method. The analysis is based on five service quality dimensions: Reliability, Responsiveness, Assurance, Empathy, and Tangibles. The defuzzification results indicate that the Reliability and Responsiveness dimensions have a GAP value of 0.0, signifying that the services provided meet student expectations. Meanwhile, the Assurance, Empathy, and Tangibles dimensions have a GAP value of 1.0, suggesting that students' perceptions of the service exceed their expectations. Thus, overall, students are satisfied with the services provided by the academic information system. Furthermore, this study identifies key factors influencing student satisfaction, including Assurance, which reflects security and trust in the system, Empathy, which demonstrates attentiveness and care for student needs, and Tangibles, which relate to the system's physical facilities and interface. The findings emphasize the importance of maintaining and optimizing service quality while ensuring that the Reliability and Responsiveness dimensions remain stable and do not decline over time. The recommendations derived from this study are expected to contribute to improving academic services and developing strategies to enhance student satisfaction at Universitas Dinamika Bangsa.
Co-Authors Abdul Haris Abdul Rahim Afiz Sodik, Nafuri Afrizal Nehemia Toscany agus Nugroho Ahad, Syahdi Zul Ahmad Hussaein Aileen, Aileen Akwan Sunoto Alfayyadh, Muhammad Bilal Alfurqon, Dian Andi Nurul Izzah Andrianti, Ari Asyep Syaefudin Baiti, Baiti Rahmah Beni Purnama Chindra Saputra Cipta Hadi, Denny Setya DAFIT AFIANTO Deddy Ackbar Rianto Desy Kisbiyanti Djauhari, Teuku Dodi Sandra Dodo Zaenal Abidin Dwi Putri, Salsabila An-nisa Eddy Suratno Effiyaldi Efrima, Randa Bias Eltha, Rico Janpria Erick Fernando Erick Fernando Fachruddin Fadillah Effendi, Husnil Fardinal Maidoni Feranika, Ayu Hakim, Ibnu Hakim, Muhammad Furqan Hamzah, Kamandanu Harjun Saputra Haryati Haryati Hendrawan Hendrawan Hendri Hendri Hendri Hendri HERRY MULYONO Herti Yani Ibnu Sani Wijaya Ilhami, Mohamad Indrawata Wardhana Indria, Lily Irwan Kurniawan Iskandar Iskandar Jasmir Jasmir Jasmir, Jasmir Johni Paul Karolus Pasaribu Joni Devitra, Joni Joni Joni Juadli, Minal Junaidi Junaidi Jupri Jupri Kiki Windia Arifta Kurniabudi Kurniabudi, Kurniabudi Kurniawansyah, Kevin Laras Sabrina, Hanan Laura Prasasti Lies Aryani Lubis, Nia Paramitha Manja Purnasari Mardiana R. Maria Rosario Martono Martono Martono Martono Martono Martono Martono Mashuri Mashuri Mawaddatarrohmah Mubarak, Ahmad Zaky Muchlis, Rafi Akbar Muhammad Firman Kahfi Muhammad Rizki Saputra Musi Andi, Aprisal Nabilah Ramadhan, Nabilah Naralia, Mirah NURHADI Nurhayati Nurhayati Padila, Siti Pahlevi. B, M. Riza Pebriana, Retno Pradana, Lazuardi Yudha Prasetio, Luky Prastiwi, Hani Pratama, Anggi Andika Purnama, Benni Purnamasari, Ade Putri Indri Fitria Ningrum Putri Sabila , Wilda Rasyad, Haza Ibnu Renaldi Yulvianda Rista Aldilla Syafri Rizky Rachmadiyanto ROBY SETIAWAN Rohaini, Eni Rokhmah, Zakiyatur Rolly Maulana Awangga, Rolly Maulana S, Elly Gustiyani Safitri, Feny Sambodo, Prakoso Setyo Santoso Santoso Saputra, Harjun Saquro, Abdan Sasgita, Nabila Sharipuddin, Sharipuddin Sika, Xaverius Sika Soyata, Agung Raga Suprapto, Cahyo Adi Susanti , Eka Sutoyo, Mochammad Arief Hermawan Syafrial Fachri Pane Syaifudin, Asep Syaputra, Abe Wisnu Tamala, David Tandy, Juliana Tanjung, Sawaluddin F Treseli, Nerviana Trivenna, Priskha Tunas Agung Jiwa Brata Widjaja, Calvinia Flora William William Xaverius Sika Sika Yaticha, Ni Luh Ayu Yoga Pranata Yossinomita Yuni Utami, Tri Dewi Zulgani Zulgani