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All Journal Jurnal Bisnis dan Manajemen Jurnal Ilmiah Mahasiswa FEB JAM : Jurnal Aplikasi Manajemen Wacana, Jurnal Sosial dan Humaniora Jurnal Manajemen Pelayanan Publik Asia-Pacific Management and Business Application International Research Journal of Business Studies (E-Journal) Management and Economics Journal (MEC-J) Eksis: Jurnal Riset Ekonomi dan Bisnis JAIM (Jurnal Abdi Masyarakat) DedikasiMU: Journal of Community Service Interdisciplinary Social Studies International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal of International Conference Proceedings Journal MISSY (Management and Business Strategy) Indonesian Journal of Society Development (IJSD) Jurnal Kewirausahaan dan Inovasi International Research Journal of Business Studies Advance Sustainable Science, Engineering and Technology (ASSET) Jurnal Ilmu Komputer
Achmad Sudiro
Faculty Of Economics And Business Universitas Brawijaya
Religion Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Public Health Social Sciences Transportation Other

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Journal : Asia-Pacific Management and Business Application

 1 
Organizational Justice and Affective Organizational Commitment: Mediated by Organizational Trust and Perceived Organizational Support Ruri Fitria Hayunintyas; Ben Roy Do; Achmad Sudiro; Dodi Wirawan Irawanto
APMBA (Asia Pacific Management and Business Application) Vol 6, No 3 (2018)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (366.55 KB) | DOI: 10.21776/ub.apmba.2018.006.03.4

Abstract

Organizational justice refers to employee perceptions of fairness of treatment by the organization, and their behavioral reactions to this justice. Based on social exchange theory, one consequence of organizational justice is organizational trust, the willingness to invest one's resources in a relationship resulting from positive expectations as a consequence of previous interaction. Another consequence of organizational justice is perceived organizational support (POS), the extent to which employees feel their contribution is valued by the organization, and the organization cares about their well-being and gives fair treatment. All three variables may contribute to affective organizational commitment. To test the mediation of organizational trust and POS, 188 valid questionnaires were analyzed in a large company of poultry industry in Indonesia. All research hypotheses were supported, where it is practically important that organization in this context to address the practice of organizational justice with the support of organization in term of trust and managerial support in creating organizational commitment.
The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia Ambarwati Ambarwati; Djumilah Zain Hadiwidjojo; Achmad Sudiro; Fatchur Rohman
APMBA (Asia Pacific Management and Business Application) Vol 2, No 3 (2014)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (762.817 KB) | DOI: 10.21776/ub.apmba.2014.002.03.4

Abstract

Attention on the relationship between customer retention, customer loyalty, and customer satisfaction that serves as "seed" of customer loyalty highlight the important factors for multichannel management. With the growing trends of people in investing their money in bank for securities need to be responded by the marketing department to create better marketing strategies. The purpose of this study is to examine and explain the effect of a multichannel bank on emerald customers retention   in one of the largest SOE bank in Indonesia, in the city of Surabaya, BNI (Bank Negara Indonesia) toward customer  satisfaction, loyalty and customer  retention. This study develops the theory  of  mix marketing by using multichannel  as one of the elements that can increase customer retention   using satisfaction mediation and customer loyalty. Mechanical determination of sample units in this study is a  purposive sampling, of 89 respondents. Generalized Structured Component Analysis (GSCA) was applied to test the hypotheses. The results of this study indicate that direct multichannel not  significantly effect the customer retention. Customer satisfaction can not be a perfect mediation  and the customer loyalty can be a perfect mediation in the relationship between multichannel and customer retention. This study contributes to the banking industry in applying the concept of the mix marketing.
The Role of Multichannel Marketing in Customer Retention and Loyalty: Study in Emerald Bank Customer in Indonesia Ambarwati, Ambarwati; Hadiwidjojo, Djumilah Zain; Sudiro, Achmad; Rohman, Fatchur
APMBA (Asia Pacific Management and Business Application) Vol. 2 No. 3 (2014)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2014.002.03.4

Abstract

Attention on the relationship between customer retention, customer loyalty, and customer satisfaction that serves as "seed" of customer loyalty highlight the important factors for multichannel management. With the growing trends of people in investing their money in bank for securities need to be responded by the marketing department to create better marketing strategies. The purpose of this study is to examine and explain the effect of a multichannel bank on emerald customers retention   in one of the largest SOE bank in Indonesia, in the city of Surabaya, BNI (Bank Negara Indonesia) toward customer  satisfaction, loyalty and customer  retention. This study develops the theory  of  mix marketing by using multichannel  as one of the elements that can increase customer retention   using satisfaction mediation and customer loyalty. Mechanical determination of sample units in this study is a  purposive sampling, of 89 respondents. Generalized Structured Component Analysis (GSCA) was applied to test the hypotheses. The results of this study indicate that direct multichannel not  significantly effect the customer retention. Customer satisfaction can not be a perfect mediation  and the customer loyalty can be a perfect mediation in the relationship between multichannel and customer retention. This study contributes to the banking industry in applying the concept of the mix marketing.
Organizational Justice and Affective Organizational Commitment: Mediated by Organizational Trust and Perceived Organizational Support Hayunintyas, Ruri Fitria; Do, Ben Roy; Sudiro, Achmad; Irawanto, Dodi Wirawan
APMBA (Asia Pacific Management and Business Application) Vol. 6 No. 3 (2018)
Publisher : Department of Management, Faculty of Economics and Business, Brawijaya University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.apmba.2018.006.03.4

Abstract

Organizational justice refers to employee perceptions of fairness of treatment by the organization, and their behavioral reactions to this justice. Based on social exchange theory, one consequence of organizational justice is organizational trust, the willingness to invest one's resources in a relationship resulting from positive expectations as a consequence of previous interaction. Another consequence of organizational justice is perceived organizational support (POS), the extent to which employees feel their contribution is valued by the organization, and the organization cares about their well-being and gives fair treatment. All three variables may contribute to affective organizational commitment. To test the mediation of organizational trust and POS, 188 valid questionnaires were analyzed in a large company of poultry industry in Indonesia. All research hypotheses were supported, where it is practically important that organization in this context to address the practice of organizational justice with the support of organization in term of trust and managerial support in creating organizational commitment.
Co-Authors Abi Sopyan Febrianto AINUR ROFIQ Ainur Rofiq Ainur Rofiq Akbal Lizar Akbar Setya Darmawan Al-Sakinah, Puteri Syarifah Albab, Muhammad Ulul Alfian, Rangga Dio Ambarwati Ambarwati Ambarwati Aminulloh, Zahelma Licia Yulvianti Ananda Sabil Hussein Andrey Olaf Yeriko Panjaitan Antonius Adek Musyaya Apriadi, Intan Arief, Sartika Wati HS Arif, Muhammad Misbakhul Armanu - Thoyib Armanu Thoyib Arya Krisna Pramudya Ayundasari, Dini Yunita Bayun, Alvino Khaira Ben Roy Do Ben Roy Do, Ben Roy Darmawan, Akbar Setya Desi Tri Kurniawati Djumahir Djumahir Djumilah Zain Djumilah Zain Hadiwidjojo Djumilah Zain Hadiwidjojo, Djumilah Zain Dodi W. Irawanto Dodi Wirawan Irawanto Emmy Juliningrum Emmy Juliningrum Ermawati, Putri Wahyu Farah Salsabila, Farah Fatchur Rochman Fatchur Rohman Fatchurrohman Fatchurrohman Harisnanda, Adriatik Hayunintyas, Ruri Fitria Idris Indra, Ikhsan Prasetya Itlay, Wiwin Iwan Gunawan Karyatun, Subur Khalil, Abdelmajid Idris Mohammed Makhrojan, Roni Margono Setiawan Maria Graciana Yudith Tallo Mintarti Rahayu Mintarti Rahayu Mirza Dwinanda Ilmawan Mirza Dwinanda Ilmawan Misbahuddin Azzuhri Mochamad Soelton Mugiono Mugiono, Mugiono Muhammad Arif Fitriawan Musthofa Hadi, Musthofa Nadira Artantie Ni Putu Nursiani Nindi Vaulia Puspita Nindi Vaulia Puspita, Nindi Vaulia Noermijati Noermijati, Noermijati Nur Khusniyah Indrawati Nur Pratiwi Ony Ratri Suradinata Mandala Orabi, Amira Abdelsattar Mohamed Oraby, Ghada Abd Elsattar Mohammed Pramana Saputra Purwadita, Christianto Prasetyo Puspita, Advensia Yesie Riani Rafiqi, Akza Yusri Ratya Shafira Arifiani Redianto, Rhesa Prasetya Rhesa Prasetya Redianto Rilla Khoirunnisa Rilla Khoirunnisa Robiyati Podungge Rofiaty, Rofiaty Rolindo, Ricky Hasiholan Ronny France Youwe Ronny France Youwe Rosanti, Berliana Adhefita Alsafira Ruri Fitria Hayunintyas Siti Zulaikha Siti Zulaikha Sri Anah Suliati, Ni Nyoman Sunaryo Sunaryo Suratchanee Wongviboonrath Susanto, Sevril Andre Thoullon, Muhammad Shirhan Titi Riansari Wiwin Itlay Wongviboonrath, Suratchanee Yulianto, Nur Ahmad Budi