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Journal : Movere Journal

Pengaruh Hubungan, Emphaty, Nilai Dan Kepercayaan Terhadap Kepuasan Nasabah Pada Pt. Bank Sulselbar Cabang Utama Makassar: indonesia Sujatmiko, Sujatmiko; Pratiwi Ar, Dhita; Hamdat, Amiruddin; Panus, Panus; Amelia, Reski
Movere Journal Vol. 5 No. 02 (2023)
Publisher : Sekolah Tinggi Ilmu Ekonomi (STIE) Tri Dharma Nusantara Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53654/mv.v5i02.355

Abstract

Customer satisfaction is the level of a person's emotional state that is the result of a comparison between the performance appraisal/final product in relation to customer expectations and they can convey what and how their needs are. This study aims to examine and analyze the effect partially or simultaneously between relationships, emphaty, values and trust on customer satisfaction. Data collection using primary data obtained from customers at PT. Bank Sulselbar Makassar Main Branch where sampling uses the slovin formula where after doing calculations using the slovin formula sets a sample of 100 respondents. The results of the questionnaire have been tested for validity and reliability, as well as classical assumptions in the form of Normality, Multicolonerity Assumption, and Heteroscedasticity. The data analysis method uses multiple linear regression analysis assisted by the SPSS 23 program (Statistical Program For Social Science). The results showed that both partially and simultaneously relationships, emphaty, values and beliefs had a positive and significant effect on customer satisfaction so that all hypotheses proposed were accepted
Co-Authors Abdul Samad Abdul Wahab Agung Iriantoro Agus Surono Al Kausar, Al Kausar Amelia, Reski Amir, Yurni Sari Amriyeny, Ulya Fajri Anshar, Muh ashary Anshar, Muh.Ashary Asrul Asrul Chaerudin, Yudhi Deliana, Dian Delli Lefiana, Delli DWI CAHYONO Eko Noer Kristiyanto, Eko Noer Engki Zelpina Eny Boedi Orbawati Fadlurrahman, Fadlurrahman Fatmawati, Suci Nur Fauzi, Faris Hasan Fauziah Fauziah Fauziah, Nike Mutiara Firadausi, Akmal Rizki Galuh Dharanindya Ica Manohara, Galuh Dharanindya Ica Gratiano Mali, Matheus Hamdat, Amiruddin Hatta, Moh Ikhsanul Fikri, Faishal Kartina, Endah Krisnanto, Budhi Kurnianto, Dedi Lutfi, Ulva Mohtar Makkuradde, Syahrul Maryati Maryati Mashur Razak Mattarima Mattarima Muhaimin Muhaimin Mukmilatul Khasanah Hisyam Mukti, Ari Munawarah Munawarah, Munawarah Murni Murni Muspa, Muspa Nasta'in, Andi Firni Nelzi Fati Noer Komari Noor, Prima Silvia Nur Rohman, Ana Bela Safitri Nuraini, Ida Rizqa Nurcahya, Dian Nurcahya Nurfadilah Nurfadilah Nurqalbi, Nurqalbi Nursalam . Oki Wahju Budijanto, Oki Wahju Panus, Panus Pratiwi AR, Dhita Priyagung Hartono Purbosaputro, Erwin Rahim, Alhafid Septia Rahmat Saleh Ramond Siregar Rangsimanop, Pattharawadee Rauf, Nur Fatimah Raviko, Johansyah RINI RINI Romita, Romita Rosanti, Novita Said, Sabery Salam, Karta Negara Sasmita, Halida Saudi, Nurdwiana Sari Siregar, Ramond Sufaidah, Siti Sukardi Sukardi Sumarsono, Edy Sunyoto Sunyoto Suyamto Suyamto Syamil, Muhammad Taufik Hidayat Taufik Taufik Tiffani Ramadhani Pribadi Tizrah, Afrinda Tony Yuri Rahmanto, Tony Yuri Wahyu Sri Astutik Wibowo, Willy Widodo, Ach. Hadi Winanda Rizki Bagus Santosa, Winanda Rizki Bagus Yuliyanto Yuliyanto Yuniati, Anita Tyas