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All Journal JIMKesmas (Jurnal Ilmiah Mahasiswa Kesehatan Masyarakat) Public Health of Indonesia JURNAL PENDIDIKAN TAMBUSAI Proceedings of the International Conference on Applied Science and Health International Journal of Nursing and Health Services (IJNHS) JISIP: Jurnal Ilmu Sosial dan Pendidikan Journal of Islamic Monetary Economics and Finance Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Interdental Jurnal Kedokteran Gigi (IJKG) Jurnal Mutu Pangan : Indonesian Journal of Food Quality Health Information : Jurnal Penelitian Malahayati International Journal of Nursing and Health Science Jurnal Ners KESMAS UWIGAMA: Jurnal Kesehatan Masyarakat Jurnal Health Sains Jurnal Kesehatan Tambusai Jurnal Bisnis Mahasiswa PHARMACOLOGY, MEDICAL REPORTS, ORTHOPEDIC, AND ILLNESS DETAILS (COMORBID) Journal of Ageing And Family Jurnal ARSI : Administrasi Rumah Sakit Indonesia Journal of Indonesian Health Policy and Administration Jurnal Ekonomi Kesehatan Indonesia Kesmas: Jurnal Kesehatan Masyarakat Nasional (National Public Health Journal)
Wahyu Sulistiadi
Staf pengajar Departemen Administrasi dan Kebijakan Kesehatan Fakultas Kesehatan Masyarakat Universitas Indonesia,
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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LITERATURE REVIEW : REASONS FOR PATIENTS TO PAY WITH OUT-OF-POCKET PAYMENT FOR HEALTHCARE SERVICES IN ASIA Wijaya, Andreas; Sulistiadi, Wahyu
Jurnal Kesehatan Tambusai Vol. 5 No. 4 (2024): DESEMBER 2024
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v5i4.36185

Abstract

Pembayaran out-of-pocket (OOP) dalam pelayanan kesehatan adalah pembayaran langsung yang dilakukan oleh individu kepada penyedia layanan kesehatan pada saat penggunaan layanan. Berdasarkan data World Bank, sejak tahun 2017 hingga 2021 proporsi belanja OOP terhadap belanja kesehatan secara global mengalami penurunan hampir 1%, dari 18,03% menjadi 17,05%. Di Asia, penurunan belanja OOP sejak tahun 2017 hingga 2021 lebih besar, yaitu turun sebesar 4,5% (38,48% menjadi 33,99%) dibandingkan periode yang sama. Sebagian besar negara saat ini memiliki Layanan Asuransi Kesehatan Nasional (NHIS) sendiri, namun pasien masih bersedia membayar layanan tersebut dengan pembayaran sendiri (OOP). Tinjauan ini bertujuan untuk menganalisis alasan apa pasien ingin membayar dengan OOP. Navigasi artikel menggunakan kata kunci “out-of-pocket payment” di Scopus dan Proquest tahun 2020-2023. Filter subjek tambahan digunakan seperti “obat-obatan” dan “layanan kesehatan” untuk membuat penelusuran lebih spesifik. 699 artikel yang diperoleh disaring dengan membaca judul, abstrak, dan kelayakan teks lengkap. Pada akhir proses penyaringan, 9 artikel dipilih untuk direview. Hasilnya dapat dikategorikan dalam 4 kelompok penyakit, yaitu Penyakit Umum, Penyakit Kronis, Penyakit Ibu & Anak, dan Penyakit Psikiatri. Dari tinjauan tersebut dapat disimpulkan bahwa pelayanan berkualitas tinggi menjadi alasan utama yang mendorong pasien membayar dengan OOP. Pemerintah harus lebih memperhatikan stok obat dan perbekalan kesehatan untuk mengurangi pembayaran OOP. Penyedia yang meminta pembayaran tambahan padahal semua tagihan sudah ditanggung oleh asuransi kesehatan nasional tidak dapat diterima dengan alasan apapun.
Experiential Marketing di Rumah Sakit Indonesia: Scoping Review Saadi, Muhammad Tsany; Sulistiadi, Wahyu
Jurnal Bisnis Mahasiswa Vol 5 No 1 (2025): Jurnal Bisnis Mahasiswa
Publisher : PT Aksara Indo Rajawali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60036/jbm.v5i1.307

Abstract

Dalam era persaingan yang semakin ketat, rumah sakit dituntut untuk meningkatkan competitive advantage melalui strategi pemasaran yang inovatif, salah satunya adalah experiential marketing. Penelitian ini bertujuan untuk mengeksplorasi penerapan experiential marketing di rumah sakit Indonesia melalui metode scoping review yang mengacu pada pedoman PRISMA. Pencarian artikel dilakukan pada database Google Scholar, PubMed, ScienceDirect, dan Portal Garuda, dengan total 512 artikel yang diidentifikasi dan disaring menjadi 4 artikel untuk dianalisis. Hasil studi menunjukkan bahwa experiential marketing berkontribusi signifikan terhadap peningkatan kepuasan pasien, yang kemudian berperan sebagai mediator dalam meningkatkan loyalitas pasien dan positive word of mouth (WOM). Dimensi think dalam experiential marketing ditemukan sebagai elemen paling dominan, melibatkan aspek kognitif pasien dalam mengevaluasi kualitas layanan. Selain itu, brand trust menjadi faktor penting dalam memperkuat hubungan antara pengalaman positif pasien dan loyalitas pasien. Penerapan experiential marketing yang dikombinasikan dengan inovasi layanan, seperti sistem antrean digital dan aplikasi pendaftaran online, mampu menciptakan pengalaman yang menyenangkan, efisien, dan bermakna bagi pasien, sehingga dapat meningkatkan kepuasan, loyalitas, dan meningkatkan daya saing rumah sakit.
The Effectiveness of COVID-19 Countermeasure Policy Implementation in Seven ASEAN Countries Sulistiadi, Wahyu; Rahayu, Sri
Journal of Indonesian Health Policy and Administration Vol. 5, No. 2
Publisher : UI Scholars Hub

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Abstract

COVID-19, which has spread to almost all countries in the world, force country's leaders to issue COVID-19 countermeasures policy that is the most effective and suitable for their country. The various ways to implement the policy depend on the COVID-19 impact that arises in the country. This study describes the implications of national policies related to COVID-19 case fatality rates up to 29 April 2020 in 7 ASEAN countries. We use analytical descriptive method on COVID-19 data that has been published in online media. The achievement on the implementation of national policy in overcoming COVID-19 in some countries provide new perspectives for all other countries in maintaining and improving relations between the government and its citizens to implement the most effective way in reducing mortality (Case Fatality Rate).
Analysis of Factors Affecting Patient Satisfaction JKN Non PBI at Primary Health Care in East Jakarta District 2016 Arbitera, Cahya; Sjaaf, Amal Chalik; Sulistiadi, Wahyu
Journal of Indonesian Health Policy and Administration Vol. 2, No. 1
Publisher : UI Scholars Hub

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Abstract

Health development in the period 2015-2019 is Indonesia Sehat program with the goal to improve the health and nutritional status of the community through health and community empowerment efforts which are supported with financial protection and health care equity. Social Health Security Agency (BPJS) as JKN organizers estimate in 2015 is a deficit of more than 6 trillion rupiahs. In 2016, the deficit is estimated to be 11 trillion rupiahs. This study used a cross sectional study design. The population in this study were outpatients at the sub-district Kramat Jati and Pasar Rebo primary health care with the total number of 800 people and studied sample of 100 people. Patient satisfaction in this study has mean score of 43,06. Education variable; job and services are not significantly affects patient satisfaction JKN Non PBI at East Jakarta district primary heallth care. In conclusion, dimension of punctuality; convenience in obtaining services and ease in obtaining services most influence on patient satisfaction JKN Non PBI in East Jakarta district primary health care with the p value = 0,000 < 0,05. In addition, politeness and friendliness within the service still have big influence on patient satisfaction bicause it is important factors on patient satisfaction. Therefore, the author gives some recommendations to appropriate and thorough improvement added with upgrading to the punctuality of service, conducting a survey of patient satisfaction by BPJS and primary health care, disseminating the research results regarding the effect of service quality on patient satisfaction level, further and in-depth research needs to be done related to the effect on service quality dimension to JKN patient satisfaction level in all primary health care included in East Jakarta district, especially at primary health care which has never been conducted with survey and research on JKN patient satisfaction level.
Island Health Crisis: Bridging Gaps in Indonesia's Healthcare Deserts Mangoma, Joyce; Sulistiadi, Wahyu
Journal of Indonesian Health Policy and Administration Vol. 9, No. 2
Publisher : UI Scholars Hub

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Abstract

This narrative literature review examines critical healthcare challenges in Indonesia's island communities, focusing on workforce shortages, inadequate health infrastructure, and the profound impact of geographical and socioeconomic factors. Drawing from eight studies published between January 2000 and December 2023, the discussion highlights both the strengths and weaknesses of existing research. The studies were selected based on their relevance to healthcare issues in island communities, rigorous methodological approaches, and significant insights into healthcare challenges and solutions. This time frame was chosen to encompass a comprehensive evolution of healthcare challenges and responses, particularly considering the effects of the COVID-19 pandemic. Grounded in the Diffusion of Innovations and Health Belief Model frameworks, the study proposes evidence-based strategies to enhance healthcare accessibility and quality in these underserved regions. The Health Belief Model is employed to understand health behaviors within island communities, addressing perceived susceptibility, severity, benefits, and barriers. Strategies include increasing awareness of health risks, highlighting the benefits of telemedicine and improved infrastructure, and reducing access barriers through incentives and infrastructural enhancements. In contrast to, The Diffusion of Innovations Theory guides the dissemination of new healthcare practices and technologies. Emphasizing innovation attributes such as relative advantage, simplicity, trialability, and observability, and utilizing effective communication channels and local social systems. The study aims to promote the adoption of telemedicine and other innovations. By engaging community leaders and health workers, and considering the time needed for adoption, the proposed recommendations aim to accelerate the diffusion process, ultimately improving healthcare accessibility and outcomes in Indonesia's island communities.
Digital marketing strategy for hospitals in the post Covid-19 pandemic in 2023: A literature review Astriana, Astriana; Sulistiadi, Wahyu
Malahayati International Journal of Nursing and Health Science Vol 6, No 8 (2024)
Publisher : Program Studi Ilmu Keperawata Fakultas Kedokteran Universitas Malahayati Bandar Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/minh.v6i8.13330

Abstract

Background: The healthcare industry is currently facing significant pressure due to the emergence of Covid-19. The Covid-19 pandemic has had adverse effects on the global economy, industries, and organizations, impacting marketing strategies and expenditures. Due to total lockdown in various regions, digital marketing has become crucial as traditional marketing strategies are no longer effective. One way to gain a competitive edge is to develop an effective marketing strategy. The goal is to inform the public about hospitals, provide information about the facilities and services offered, and build a positive image through the trust of the community.Purpose: To find out the digital marketing strategies in hospitals in the post-Covid-19 pandemic.Method: This study was conducted descriptively with a literature review approach. The search was carried out on articles published in English and Indonesian from 2014 to 2022 using Google Scholar, with keywords such as "digital marketing, hospitals, and Covid-19 pandemic."Results: Hospitals need to implement effective digital marketing to promote medical care services, expand business, and ensure patient satisfaction while maintaining quality healthcare services. Social media is a widely used digital marketing platform for healthcare facilities. The use of digital marketing can be applied to promote hospital services and strengthen the brand image of healthcare facilities.Conclusion: Digital marketing can be implemented through various options, either through applications designed by hospitals personally or through various other methods such as Search Engine Marketing (SEM), Email Marketing, Search Engine Optimization (SEO), social media, display advertising, referral marketing, affiliate marketing, content marketing, online advertising, and viral marketing.
Analisis Implementasi Program Active Case Finding Tuberkulosis di Puskesmas Kebayoran Baru dengan Pendekatan Teori Van Meter Van Horn Muannisa, Naila Falichatul; Sulistiadi, Wahyu
Jurnal Ners Vol. 9 No. 2 (2025): APRIL 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jn.v9i2.41988

Abstract

Penelitian ini bertujuan untuk mengevaluasi implementasi kebijakan deteksi dini Tuberkulosis (TB) di Puskesmas Kebayoran Baru. Dengan menggunakan pendekatan teori Van Meter dan Van Horn, penelitian ini mengidentifikasi berbagai tantangan yang dihadapi dalam pelaksanaan kebijakan. Hasil penelitian menunjukkan bahwa meskipun ada SOP yang mengatur program TB, pencapaian deteksi dini masih jauh dari target dengan hanya 33% tercapai pada triwulan kedua 2024. Sumber daya manusia terbatas, dengan beban kerja tinggi yang berdampak pada kelelahan dan penurunan efektivitas. Pelatihan yang diberikan belum cukup terstruktur dan berkelanjutan. Program ini didanai melalui APBD dan BLUD, dan distribusi logistik berjalan lancar meski tidak ada sistem dashboard yang memungkinkan akses langsung oleh pihak eksternal. Meskipun komunikasi internal cukup baik, koordinasi lintas sektor masih perlu ditingkatkan. Karakteristik agen pelaksana menunjukkan bahwa tidak ada struktur khusus untuk program TB, yang menyebabkan kurangnya koordinasi dengan sektor lain. Disposisi pelaksana cenderung positif meskipun menghadapi banyak tantangan. Faktor sosial seperti stigma dan kondisi ekonomi yang tidak merata berperan dalam keberhasilan deteksi dini, dengan kerjasama bersama PKK dan Dasa Wisma yang dapat meningkatkan kesadaran masyarakat. Untuk meningkatkan efektivitas, diperlukan penguatan koordinasi lintas sektor, pelatihan berkelanjutan, dan penguatan teknologi informasi untuk mendukung pelaksanaan kebijakan yang lebih baik.
Analisis Alur Proses Pelayanan Administrasi Terpadu Rawat Jalan di Rumah Sakit RK Charitas Tahun 2015 Liusono, Justinus; Sulistiadi, Wahyu
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 9, No 1 (2025): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v9i1.5575

Abstract

Hasil penelitian didapatkan :Alur proses Pelayanan Administrasi Terpadu  rawat jalan (tanpa pemeriksaanpenunjang) melibatkan 6 unit terkait yaitu: Counter Pendaftaran, Nurse Station, Poliklinik, Counter Farmasi, Instalasi Farmasi Rawat Jalan dan Counter Kasir.Tiga masalah utama yang ditemukan pada proses PelayananAdministrasi Terpadu rawat jalan adalah pengisian formulirdata umum pasien baru yang banyak dan membingungkan di counter pendaftaran, lamanya waktu tunggu dokterdipoliklinik  dan lamanya waktu tunggu obat di Farmasi rawatjalan.Indikator proses pelayanan Rawat Jalan didapatkan nilaikriteria Perfectly Order Percentage documented dan fillable < 90% berarti tidak terpenuhi, dan nilai waktu tunggu rawatjalan didapatkan 80% tidak memenuhi standard pelayananminimal.Value stream analisis  proses Pelayanan Administrasi Terpadurawat jalan  saat ini menunjukkan dalam alur proses terjadi 22kegiatan yang dilakukan petugas dan pasien. Sebagian besarbukan waktu yang sebesar 85%, dengan total waktu proses  149 menit. Usulan perbaikan proses Pelayanan Administrasi Terpadurawat jalan yang lebih sederhana terdiri dari 21 kegiatan,  waktu bukan kegiatan turun menjadi  44% dan dengan total waktu proses  sebesar 78 menit.
Implementasi Program Manajemen Risiko Keamanan Pangan Bertahap pada Industri Pangan Steril Komersial di Yogyakarta Setyaningsih, Tyas; Sulistiadi, Wahyu
Jurnal Mutu Pangan : Indonesian Journal of Food Quality Vol. 12 No. 1 (2025): Jurnal Mutu Pangan
Publisher : Department of Food Science and Technology (ITP), Faculty of Agricultural Technology, Bogor Agricultural University (IPB) in collaboration with the Indonesian Food and Beverage Association (GAPMMI), the National Agency of Drug and Food Control, and th

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29244/jmpi.2025.12.1.97

Abstract

Changes in consumer demand for convenient food have spurred the development of commercially sterile food products produced by micro and small enterprises (MSEs). However, commercially sterile food carries the risk of botulism, which can lead to illness or even death. This risk has prompted the government to issue an Indonesian Food and Drug Authority Regulation Number 10 of 2023, which outlines the implementation of the Food Safety Risk Management Program (RMP) in processed food production facilities. This regulation requires MSEs to adopt a phased RMP to ensure food safety. This research aims to assess the performance of RMP implementation among MSEs. A qualitative approach was used, incorporating data from in-depth interviews, observations, and document reviews. The results indicate that budgets, costs, and incentives were inadequate in terms of resources. "Budgets" refers to the Indonesian Food and Drug Authority's budget to implement the policy, while "costs" refers to the expenses MSEs incur to comply with the policy. The research also identified weaknesses in the implementation characteristics, particularly in the availability of human resources (HR) and standard operating procedures (SOPs). The Indonesian Food and Drug Authority’s HR capacity is only 59.8% met, and the availability of SOPs among MSEs remains low. The study concluded that the performance of policy implementation achieved only 48%, due to the absence of documented policy targets, lack of resource support, and insufficient HR and SOP availability. To improve the effectiveness of implementation, it is recommended to set clear performance targets, adjust budgets, provide incentives, and establish SOPs that MSEs can adopt.
PEMASARAN LAYANAN MEDICAL CHECK-UP RUMAH SAKIT PASCA COVID-19 : SCOPING REVIEW Saadi, Muhammad Tsany; Zuhdi, Nadya Adina; Pertiwi, Revita Anisa; Sulistiadi, Wahyu
Jurnal Kesehatan Tambusai Vol. 6 No. 1 (2025): MARET 2025
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jkt.v6i1.38494

Abstract

Pandemi COVID-19 membawa perubahan signifikan dalam gaya hidup masyarakat, termasuk peningkatan kesadaran terhadap kesehatan. Medical Check-Up (MCU) sebagai bagian dari pemeriksaan kesehatan rutin memiliki peran penting dalam deteksi dini penyakit dan meningkatkan kualitas hidup, sekaligus sebagai potensi pendapatan rumah sakit. Penelitian ini bertujuan untuk menganalisis strategi pemasaran layanan MCU di rumah sakit di Indonesia pada era pasca-pandemi COVID-19. Penelitian ini menggunakan metode scoping review berdasarkan panduan PRISMA. Data dikumpulkan dari tiga basis data (Google Scholar, Portal Garuda, PubMed) menggunakan kata kunci "medical check-up", "rumah sakit", dan "pemasaran". Kriteria inklusi mencakup penelitian primer, dilakukan di Indonesia, dan dipublikasikan sejak tahun 2022. Dari 370 artikel awal, enam studi memenuhi kriteria dan dianalisis secara mendalam. Strategi pemasaran berbasis media sosial efektif meningkatkan brand awareness dan niat menggunakan layanan MCU. Namun, tantangan seperti keterbatasan infrastruktur dan sumber daya manusia menjadi kendala utama dalam pengembangan layanan MCU di beberapa rumah sakit. Penerapan bauran pemasaran 7P (produk, harga, tempat, promosi, orang, bukti fisik, proses) dinilai relevan untuk meningkatkan utilisasi layanan. Selain itu, peningkatan kualitas layanan berkontribusi pada kepuasan pasien yang selanjutnya meningkatkan niat untuk melakukan MCU. Strategi pemasaran berbasis teknologi, peningkatan kualitas layanan, dan edukasi kesehatan menjadi kunci utama dalam mengoptimalkan layanan MCU. Rumah sakit perlu berinvestasi pada infrastruktur dan SDM untuk memenuhi kebutuhan masyarakat yang terus berkembang.
Co-Authors Abriani, Fanny Annisa Al Asyary Arbitera, Cahya Ardiani, Revy Arismen Arismen Astriana Astriana, Astriana Azis, Sri Juniarti Badra Al Aufa Bajri, Ahmad Bantolo, Suryo Bawazier, Nisma Boy Muchlis Bachtiar Damanik, Regina Destrina Damput, Fransiska Satriani Dewajanti, Hanny Dumilah Ayuningtyas Eka Ginanjar ekasari, ferti dwi Embu, Yoseph Kea Endah Lestari Endang Winiati Bachtiar Evi Martha Fatimah, Sarah Gustik, Vellyana Gustina, Ira Hamzah, Aries Hardjanti, Amalia Ari Jati, Prasetyaning Junaidi, M. Andri Kamaluddin, Rachmat Kirana, Irin Koire, Ibrahim Isa Leawaty, Leawaty Liusono, Justinus Lova, Lovia Lubis, Ivan Reynaldo MALA HAYATI, MALA Mangoma, Joyce Manik, Irfan Rohot Uli Mayansari, Addinda Intan Melissa, Hilda Mochamad Iqbal Nurmansyah Muannisa, Naila Falichatul Muchtar muchtar Muhammad Tsany Saadi Muhammadi, Muhammadi Mulyanti Mulyanti nabella, nabella Nanda, Esi Daktari Nanny Harmani Natalia, Tiara Edithia Nova, Narizma Novolino, Novalino Nugroho, Bagus Paramita, Bunga Listia Permanasari, Vetty Yulianty Pertiwi, Revita Anisa Primasari, Elsa Putri, Rizkha Nadha Hasrizal Putrie Sesunan, Rheine Indira Rahmadini, Indah Mustika Rahmawati, Layli Ratna Ramadhani Refyan, Sarah Athiyyahmaulidya Rita Kumalasari Riupassa, Kelvin Safi’i, Akhmad Salimah, Nahda Sari, Noormaya Setyaningsih, Tyas Shameela, Alika Sjaaf, Amal Chalik SRI RAHAYU Suwandi, Indah Pratiwi Syiroj, Agung T R Taufik, Nadya Aviliyani Tjen Dravinne Winata Veruswati, Meita Widyasanti, Nisrina Wijaya, Andreas Yuliana S, Rina Zuhdi, Nadya Adina