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All Journal JPBM (Jurnal Pendidikan Bisnis dan Manajemen) Edukasi: Jurnal Pendidikan dan Pengajaran E-Dimas: Jurnal Pengabdian kepada Masyarakat Journal of Governance and Public Policy International Journal of Artificial Intelligence Research Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat To Maega: Jurnal Pengabdian Masyarakat Publica: Jurnal Pemikiran Administrasi Negara INFOKUM Community Empowerment Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) Daengku: Journal of Humanities and Social Sciences Innovation International Journal of Science and Society (IJSOC) Jurnal Ilmu Manajemen, Ekonomi dan Kewirausahaan Journal of Administrative and Sosial Science (JASS) Journal of Research and Development on Public Policy Jurnal Media Administrasi SWATANTRA Kajian Ilmu Sosial Jurnal Riset Rumpun Ilmu Sosial, Politik dan Humaniora (JURRISH) Jurnal Kajian dan Penelitian Umum Jurnal Relasi Publik Jurnal Akuntan Publik Triwikrama: Jurnal Ilmu Sosial PUBLICUS: JURNAL ADMINISTRASI PUBLIK Influence: International Journal of Science Review Eksekusi: Jurnal Ilmu Hukum dan Administrasi Negara Jurnal Relawan dan Pengabdian Masyarakat REDI Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik ENDLESS : International Journal of Future Studies JIMEK
Izzatusholekha
Universitas Muhammadiyah Jakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Public Health Social Sciences Other

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Journal : INFOKUM

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EFFECTIVENESS OF COMPLAINT HANDLING MOBILE APP BASED IN THE COMMUNICATION DEPARTMENT OF TANGERANG SELATAN CITY Imam Chairudin; Izzatusholekha Izzatusholekha
INFOKUM Vol. 11 No. 02 (2023): April, Engineering, Computer and Communication
Publisher : Sean Institute

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Abstract

The term Smart City is very popular among regional officials who are promoting sustainable development in areas managed by each regional head . One of them is the City of South Tangerang, which started this with a mobile application for public complaints inspired by the characteristics of a Smart City, namely Smart Mobility and Smart Living. Smart Mobility was appointed because people now live in the digital era, where they struggle with cellphones every day to access anything. Meanwhile, Smart Living, one of the characteristics of a Smart City, wants life to run safely and internally from any problems around it. The SIARAN mobile application carries these two issues so that every incident can be reported directly through the application. The SIARAN mobile application was deliberately created by the South Tangerang City Government to be able to analyze the management of government roads in South Tangerang City more effectively and efficiently in the hands of the community through a mobile application. Supporting concepts and theories in this research are communication, development communication, public relations in the digital era, public relations communication models, government public relations, publications, outreach, Smart City, and digital applications. The purpose of this research is to find out how to implement the "SIARAN" mobile application complaint handling at Diskominfo Kota Tangerang Selatan and also what are the obstacles in the application. The theory used for the analysis of this study uses the theory of George C. Edwards III with four variables in public policy, namely communication, resources, attitudes and bureaucratic structure. The method in this study uses a descriptive qualitative method with a case study research type. The results of this study are that the way to handle complaints in the SIARAN application is not fast response and the flow is too long. In addition, problems that occur in the SIARAN application are integration problems with the SP4N LAPOR application so that the South Tangerang City Diskominfo opens the widest possible reporting in various applications and media such as SP4N LAPOR , in Tangsel broadcasts and via media (print media, online media and other electronic media).
Co-Authors Abdul Rahman Abdul Rahman Adithya Raidipa Wisesa Adiyasha, Dwiky Lucky Aldira Lindawati Aldira Lindawati Andiani, Devia Andriansyah Andriansyah Andy Krisna Apriansyah, Joli Ariqah Nur Faizah Ariqah Nur Faizah Asep Setiawan Asyifa Permata Dewi Asyifa Permata Dewi Ayuni Damayanti Putri Azhari Aziz Samudera Azhari Aziz Samudra Bambang Irawan Dalila Afif Dalila Afif Dalila Afif Dewi, Maya Puspita Diah Puspitasari Diah Puspitasari Diah Puspitasari Dini Gandini Purbaningrum Dini Gandini Purbaningrum Dita Rahmaditiani J Dita Rahmaditiani J Dita Rahmaditiani Junaidi Dwiky Lucky Adiyasha Evi Satispi Evi Satispi Fathya Salsabila Adly Fathya Salsabila Adly Fatina Ardelia Fiona Kirana Oktavia Gemilang Syauki Satriani Habibi, Fikri Halimah Abdul Manaf Hasanah Hasanah Hikmat Hikmat Hikmat Hikmat, Hikmat Imam Chairudin Intan Setyaningrum kadarisman, muhammad Lukmanul Hakim Lusi Andriyani Marsha Adinda Wardani Marsha Adinda Wardhani Meisanti, Meisanti Mohamad Holid Muhamad Furqon Muhammad Sahrul Munandar, Dadang M’amun Murod Nida Handayani Nurhayati Ode, Irwan Oktaviana Purnamasari Pratiwi, Windi Dwi Putra Alief R Ridella Rafalya Zafirah Putri Rahmat Salam Randi Purnama Renny Anggarani Nur Prasasti Retnowati Wahyuning Dyas Tuti Reza Rizkynata Rudiatin, Endang S Sudirman Salam, Rahmat Salwa Khoirunnisa Salwa Khoirunnisa SATISPI, EVI Selvira, Rizka Sintia Kartini Haniandaresta Sintia Kartini Haniandaresta Sintia Kartini Haniandaresta Sirikanya Seti Sri Nadya Nurviani Sri Nadya Nurviani Sunarti Sunarti Taufiqurokhman Taufiqurokhman Tuti, Retnowati Wahyuning Dyas Winda Dwi Astuti Zebua Windi Dwi Pratiwi Wulan Sulistia Anjany Yolanda Isroyanti