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All Journal Efisiensi : Kajian Ilmu Administrasi Jurnal Pendidikan dan Pembelajaran Khatulistiwa (JPPK) Jurnal Inovasi EDUTECH: Jurnal Ilmu Pendidikan dan Ilmu Sosial Jurnal Manajemen. Jurnal Studi Islam MBR (Management and Business Review) Sawala : Jurnal Administrasi Negara Ganaya: Jurnal Ilmu Sosial dan Humaniora Jurnal Public Policy Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Jurnal Manajemen Jurnal Ilmiah Manajemen Kesatuan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes Ilomata International Journal of Social Science Jurnal Administrasi Pemerintahan Desa Jurnal Pijar MIPA JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS International Journal of Education and Social Science (IJESS) Journal of Economic, Business, and Administration JEBA International Journal Of Economics Social And Technology Research Review: Jurnal Ilmiah Multidisiplin Hulondalo Jurnal Ilmu Pemerintahan dan Ilmu komunikasi (JIPIK) Provider Jurnal Ilmu Pemerintahan (PROJIP) Jurnal Ilmu Manajemen dan Bisnis JIAP Journal of Artificial Intelligence and Digital Business Public Policy Journal Madani: Multidisciplinary Scientific Journal Jambura Journal of Administration and Public Service Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis JianE (Jurnal Ilmu Administrasi Negara) Journal of Governance and Public Administration Kybernology : Jurnal Ilmu Pemerintahan Dan Administrasi Publik Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan Sosiologi: Jurnal Penelitian dan Pengabdian Kepada Masyarakat Ulil Albab Jurnal Al-Husna Abdurrauf Science and Society Kajian Administrasi Publik dan ilmu Komunikasi Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara International Journal of Economics and Business (IJEB) Journal of Political and Governance Studies Jurnal ISO: Jurnal Ilmu Sosial, Politik dan Humaniora
Zuchri Abdussamad
Universitas Negeri Gorontalo
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Physics Public Health Social Sciences Other

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Pengaruh Kualitas Pelayanan dan Kinerja Pegawai terhadap Kepuasan Masyarakat pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Bone Bolango Maimun Ishak; Zuchri Abdussamad; Rusli Isa
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 1 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2025 - Juli 2025)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i1.188

Abstract

This study aims to determine and analyze the effect of service quality on public satisfaction, the effect of employee performance on public satisfaction, and the effect of service quality on public satisfaction at the Bone Bolango District Population and Civil Registration Office through employee performance. This study uses a quantitative approach with the Partial Least Square (PLS) analysis tool processed using the SmartPLS 4.1 application. The sample in this study consisted of 178 people who applied for services at the Bone Bolango Regency Population and Civil Registration Office. The results of this study are as follows: Service quality significantly influences public satisfaction at the Population and Civil Registration Office of Bone Bolango District, with a T-statistic value (2.961) above the T-table value of 1.96, a P-value of 0.003 below the significance level of <0.05, and an influence coefficient of 0.257 or 25.7%. Employee Performance significantly influences Public Satisfaction at the Population and Civil Registration Office of Bone Bolango District, with a T-Statistic value of 8.832 exceeding the T-Table value of 1.96, a P-Value of 0.000 below the significance level of <0.05, and an influence coefficient of 0.623 or 62.3%. Service quality has a positive and significant impact on public satisfaction at the Population and Civil Registration Office of Bone Bolango District through employee performance, as shown by the Sobel test, with a Z value of 6.16 > 1.96.
Pengembangan Pariwisata Di Kabupaten Bone Bolango: Studi Kasus Objek Wisata Pantai Kurenai Aviva Maharani Mopili; Arifin Tahir; Zuchri Abdussamad
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 1 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2025 - Juli 2025)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i1.189

Abstract

Tourism is a strategic sector for driving regional economic growth, especially in areas with rich natural and cultural resources. Bone Bolango Regency in Gorontalo Province is home to Pantai Kurenai, a marine tourism destination with great potential to be developed as a leading tourist attraction. This study employed a descriptive qualitative method using data collection techniques such as field observations, in-depth interviews with key informants — including tourism managers, tourism office representatives, local business actors — and documentation from official sources. The findings revealed that Pantai Kurenai possesses strong tourism potential, particularly in terms of natural beauty and marine biodiversity. However, its development faces challenges such as limited supporting facilities, inadequate infrastructure, restricted accessibility, and insufficient community involvement and stakeholder collaboration. The study recommends enhancing collaboration between local government, private sector, and local communities to promote sustainable tourism development in Pantai Kurenai. A collaborative approach is considered essential to ensure sustainable tourism management that positively contributes to the local economy.
Dampak Sosial Masyarakat pada Program PKH di Desa Dulupi Kecamatan Dulupi Kabupaten Boalemo Mifta Khulzannah Saidi; Zuchri Abdussamad; Romy Tantu
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 1 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Februari 2025 - Juli 2025)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i1.194

Abstract

This research aims to examine the social impact of the implementation of the Family Hope Program (PKH) on the community in Dulupi Subdistrict, Boalemo Regency. The PKH program, as one of the government's efforts to alleviate poverty through conditional social assistance, has various social implications at the village level. The research approach used is descriptive qualitative, with data collection techniques through observation, in-depth interviews, and documentation. Rawls' theory of social justice is used as the analytical framework in this research, with indicators consisting of beneficiary fairness, social eligibility selection, and transparency in social distribution. The research findings indicate that there was inequality in the selection process of PKH beneficiaries, leading to social jealousy among the community. Additionally, the distribution mechanism of assistance was deemed lacking in transparency, resulting in distrust among some people toward the village government. Although this program helps improve access to education and health care for beneficiary families, there were indications of dependency on assistance and weak economic empowerment of the community. Therefore, there is a need for periodic evaluation, improved validation of beneficiary data, and strengthened socialization functions to ensure the program runs more fairly, transparently, and effectively in enhancing sustainable community well-being.
Akuntabilitas Pelayanan Publik di Kantor Camat Batudaa Pantai Kabupaten Gorontalo Yulis Alinti; Zuchri Abdussamad; Juriko Abdussamad
Research Review: Jurnal Ilmiah Multidisiplin Vol. 4 No. 2 (2025): Research Review: Jurnal Ilmiah Multidisiplin (Agustus 2025 - Januari 2026)
Publisher : Transbahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54923/researchreview.v4i2.280

Abstract

This study aims to evaluate the accountability of public service delivery at theBatudaa Pantai Subdistrict Office, Gorontalo Regency, focusing on three key aspects:service standards, handling of nonconformities, and prioritization of user needs.Thestudy is motivated by community complaints regarding service delays, unclearprocedures, and a lack of responsiveness from public officials, which have led to adecline in public satisfaction. A descriptive qualitative approach was employed, withdata collected through interviews, observations, and documentation. Data validity wasensured using triangulation techniques. The findings indicate that the implementation of Standard Operating Procedures(SOPs) at the Batudaa Pantai Subdistrict Office has not been consistently applied,resulting in discrepancies between established regulations and actual practices. Although efforts have been made by public officials to address these inconsistencies,they have been hindered by limited infrastructure and facilities. Furthermore, the needsof the community have not been fully prioritized due to low responsiveness and limitedcapacity of the apparatus. In conclusion, public service accountability at the Batudaa Pantai Subdistrict Office remains suboptimal. Therefore, cesary to strengthenSOP implementation, improve complaint-handling meclnisia an enent servicedelivery more toward public needs.
Co-Authors A. Hatu, Rauf Abda Abda Abdussamad, Siti Nurcahyati Adam, Yullinda Amala, Ritmon Ani Heryani Ani Heryani Annisa Fitri Gobel Antonius Totok Priyadi Aprijal Rajak arifin tahir Asna Aneta Aviva Maharani Mopili Badjuka, Alexander H. Bataweya, Nadian Datau, Deisy Sandra Maryana Debriyana Adam Djafar, Mohamad Zakaria djufri rauf Djuli, Fatma Azhara Eduart Wolok Endang Fatmawati Erfirmansyah Soedjono Adam Fadhila, Mahdia Fahria Rahmamilawaty Abas Fahrid Matiti Falya, Firli Aulia H Munayang Fauzan Djaka Achmad Fenti Prihatini Dance Tui Fitriani Ence Friska Nuriman Muchsin Hadjaratie, Srininang Hanisah Hanafi Hasan, Cindy Aulia Hidayat Koniyo, Moh. Husain, Odi Prawira I Kadek Satria Arsana Ibrahim, Arlin Siswaty Ichsandy Masloman Ikhlas Ul Aqmal Indriani Iskandar Hiola Indriyati Yusup Irawaty Igirisa Irsyad R. Pakarain Irwan Halid Ismail, Edhi Ismet Sulila Jorry Karim Jorry Karim Jurico Abdussamad Jurico Abdussamad Jurico Abdussamad Juriko Abdussamad Karinda, Kisman Karlina Napu Ladiku, Mohamad Rusdiyanto Latidi, Muftia Salfadhila Lisdawati Muda Maimun Ishak Margareth Riisyie Inof Rantung Mifta Khulzannah Saidi Moh Galang Putra Valentino Jantu Monalisa, Mega Muchtar Achmad Muchtar Ahmad Mustaki, Wawan Mustapa Wantu, Sastro Nani, Yacob Nur Arif Nugraha NURSIN, ERWIN Padjunge, Siti Rahmatriarti Pakaya, Mely Putri Mooduto, Mutiarahmawati Putri Regina Pakaya Rahma Alhasni Rauf A. Hatu Razak, Nur Oktaviani Rina Pratiwi Pudja I. A Ritmon Amala Rizcha Mayanti Paera Romy Tantu Rosman Ilato Ruiba, Lupita Rumambi, Desifa Fera diansah Rusli Isa Salim, Yayuk Juliarti Sandewa, Fadli Sastro M Wantu Sastro Mustapa Wantu Siti Nurmardia Abdussamad Soedjono Adam, Erfirmansyah Sri Susanty Bata Sri Yulianti Mozin Taha, Ratna Linda Tohopi, Rustam Tulie, Evan Trisno F Udin Hamim Udin Hamim Uno, Silva R. Valentina Monoarfa Widya Reza Wirawan, Vani Yacob Nani Yacob Nani Yacob Noho Nani Yanti Aneta YANTI KADIR ULITOTO Yulis Alinti