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How Purchase Decision Mediates Electronic Word of Mouth's Impact on Customer Satisfaction: A Case in Shopee Application Heda, Bonita Septiani; Yulianto, Edy; Sunarti, Sunarti
Profit: Jurnal Adminsitrasi Bisnis Vol. 18 No. 2 (2024): Profit : Jurnal Administrasi Bisnis
Publisher : FIA UB

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.profit.2024.018.02.6

Abstract

Examination of the relationships between Electronic Word of Mouth (eWOM), Purchase Decision (PDC), and Customer Satisfaction (CSF) within the context of Shopee, an Indonesian top-commerce platform. The study aims to analyze the influence of eWOM on PDC, the impact of PDC on CSF, and the mediating role of PDC in the relationship between eWOM and CSF. The research employs nonprobability-purposive sampling to collect data from 182 Shopee users in Indonesia exposed to eWOM and actively making PDC. The five Likert-scale questionnaires were distributed online for measurement. Partial Least Squares (PLS) analysis confirms significant positive relationships between eWOM toward PDC, PDC toward CSF, and eWOM toward CSF. Notably, PDC emerges as a crucial mediator, bridging the relationship between eWOM and CSF. The results highlight the significance of eWOM in influencing PDC and perceptions of e-commerce customers. The recommendation is that marketers and online sellers can foster positive eWOM through clear, detailed, and favourable reviews. They are enhancing PDC by streamlining the purchasing process and ensuring satisfactory experiences. For future research, exploring the moderating effects of demographic variables and investigating the impact of website design and social influence on eWOM, PDC, and CSF could enrich understanding in this domain.
Rancang Bangun Lengan Robot Pembaca pH untuk Preparasi Radiofarmaka 153 Samarium-EDTMP Yoga, Diandono Kuntjoro; Akbar, Muhammad Hafidz; Suroso, Suroso; Yulianto, Edy; Muhtadan, Muhtadan
JURNAL CRANKSHAFT Vol 7, No 1 (2024): Jurnal Crankshaft Vol.7 No.1 (2024)
Publisher : Universitas Muria Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24176/crankshaft.v7i1.12117

Abstract

153Samarium-EDTMP adalah radiofarmaka yang dimanfaatkan dalam pengobatan kanker tulang metastasis. Sifat radioaktif dapat mengakibatkan pekerja, yang membuat radiofarmaka ini, akan terkena paparan radiasi radioaktif. Sistem otomasi dikembangkan untuk membuat proses produksi yang lebih aman. Salah satu tahapan dalam proses produksi adalah pengukuran tingkat keasaman (pembacaan pH) ketika penandaan Samarium dengan EDTMP. Otomasi pengukuran tingkat keasaman dilakukan menggunakan kertas indicator pH kemudian citra kertas indikator dihasilkan  menggunakan kamera. Sistem mekanik lengan robot dirancang untuk melakukan otomasi pengambilan kertas indikator serta proses pengukuran tingkat keasaman menggunakan kamera tersebut.  Perancangan awal dibuat menggunakan gambar model 3 dimensi.  Pada gambar yang dibuat dilakukan analisa kekuatan desain menggunakan Ansys.  Setelah didapat rancangan yang aman, selanjutnya lengan robot difabrikasi dan dibuat menggunakan CNC miling, bubut dan printer 3 dimensi.  Komponen yang telah dirakit digerakan dengan motor stepper dan motor servo dan sistem kendali berbasis Arduino. Hasil pengujian gerak lengan robot diperoleh akurasi 98,21% serta tingkat presisi gerakan 98,03%
Co-Authors . Ratnasari . Suharyono . Sunarti . Wilopo Abdullah B, Muhammad ACHMAD FAUZI Achmad Fauzi DH Achmad Fauzi DH Achmad Salim Adi Prawiranata Agita Kristian Yudhanto Akbar, Muhammad Hafidz Alanna Alia Hannantyas Alfredo Slamet Saputro Alifta Prajna Suyoso Andriani Kusumawati Andy Kurniawan, Andy Angel Ani Lestari Aniesa Samira Bafadhal Anik Mei Darwati Anni Rahimah Arief Budiman Astira, Ameylia Ayu Azmy Maulida Kurniawati Beyhaki Beyhaki Bimo Taufan Perwira Bony Yosua Setyaleksana Choirul Umamy Cindy Mei Alfionita Cory Caroline R.M Dahlan Fanani Della Andini Deni Dwi Prasetyo Dermawan, Totok Dian Wulan Fitriani Diandono Kuntjoro Yoga Dicky Pratama Diestutiace Lucky Puspita Dimas Fauzie Dina Setio Charity Dya Ana Pamartha Eka Intan Kumala Putri Eka Wulansari Elzagi, Verliana Endang Siti Astuti Endhar Widjaya Putra Ermawan Galih Prasetya Eviyani, Estin Rose Fadhila Madevi Fahmi Agus Fahruddin Fahrudi, Agung Nugroho Luthfi Imam Febe Yustina Setyningrum Febiana, Anjela Rini Feisal Abidin Gabriella Claudia Garit Suhendra Gery Gantara Hasesda, Sri Wulan Sari Adi Pandur Heda, Bonita Septiani Hendra, Joni Hendri Apriyandani Hendro Eko Yulianto Hermawant, Romy Husein Azis Rifai Ivana Kubrowati Januarisya Respati Jason, Jason Jesty, Jesty Jihan Khalida Kadarisman Hidayat Kansa Khairunissa Karisma Sri Rahayu Lie, Deviana Lily Purwianti Luthfi Imam Fahrudi, Agung Nugroho M. Fatkhul In’am M. Kholid Mawardi Maharanie, Regina Putri Marina Intan Pertiwi Ma’rifatul Jamilah Melissa Melissa Merry Bella Febriana Miftah Khoirudin Mitha Febriana Moch. Zulkifli Machmud Mochammad Al Musadieq Mohammad Iqbal Muhamad Bima Herstyana Putra Muhammad Fauzy Syarifuddin Muhammad Saifi Muhammad Syarifudin Muhtadan Muhtadan Muhаmmаd Erlаndy Hаekаl Mukhammad Kholid Mawardi Mukhammad Kholid Mawardi Nadiah Yusfita Nadiastika Hayyuna Zahra Naimah, Mutiara Kamilatu Nina Wachyu Ningsih Noerman, Teuku Novia Dessy Kartikasari Nugroho L.I.F, Agung Nuri Luluk Khusnaeni Nurul Khayatin Pangestuti, Edriana Premi Wahyu Widyaningrum Puspa Ratnaningrum Suwarduki Radito Ibam Suseno Rahman Utami, Siti Yolanda Renandho Raditya Abdullah Reyhan Sinatrya Feiz Rezza Aulia Putra Riska Prinadi Risvi, Hellena Rizqy Aziz Basuki Rosyid Nurrohman Saraswati, Wahyulia SATRIYAS ILYAS Sella Widya Prafajarika Sentanu, I Gede Eko Sri Setiawan, Afif Mahardika Solly Aryza Srikandi Kumadji Stephen Intyaswono Sudjatno, Agus Suharyono Suharyono Suhendro, Budi Sunarti Sunarti Sunarti Supriono Supriono Suroso Suroso Swasta Priambada Tadya Aulia Utami Tri Аtmаdi Nugroho Tyas Purwitasari Usman Wibowo, Didik Vega Camelia Mohani Wahyu Prasetyo Wilopo Wilopo Wilopo Wilopo Winnugroho Wiratman, Manfaluthy Hakim, Tiara Aninditha, Aru W. Sudoyo, Joedo Prihartono Wirgiyanto, Ign Agus Purbhadi Wis Kurniawati Sene Wisnu Yuwono Yeronica, Fernanda Yogi Wahyu Prasetyo Yuni Arta Brilliani Yuni Eko Sevianingsih Yusri Abdillah Yustinus Purwamargapratala zainu Arifin ZAINUL ARIFIN Zulfida Zulfіda