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Muhammad Lukman Hakim, Muhammad Lukman
Jurusan Teknik Informatika Universitas Pasundan Bandung
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ANALISIS PERBAIKAN KETERLAMBATAN PENGIRIMAN PRODUK DENGAN METODE SIX SIGMA (STUDI KASUS: DSP PLUMPANG, PT PERTAMINA LUBRICANT) Hakim, Muhammad Lukman; Mahachandra, Manik
Industrial Engineering Online Journal Vol 13, No 3 (2024): WISUDA PERIODE JULI TAHUN 2024
Publisher : Program Studi Teknik Industri, Fakultas Teknik, Universitas Diponegoro

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Abstract

Abstrak Kualitas pelayanan merupakan upaya pemenuhan kebutuhan konsumen yang berdasar pada produkmaupun jasa serta ketepatan pengiriman untuk mengimbangi kebutuhan dan harapan konsumen.Salah satu aspek terpenting dalam kualitas pelayanan adalah keandalan. Keandalan pengirimanbarang tepat waktu kepada konsumen perlu dianalisis sehingga dapat tercapainya kepuasanpelanggan dan terhindarkan dari dampak buruk keterlambatan dalam pengiriman barang. Selamakeberjalanan distribusi pengiriman produk PT Pertamina sering kali mengalami keterlambatanpengiriman ke pihak distributor ataupun konsumen. Hal ini dapat berdampak buruk dalamkeberjalanan bisnis perusahaan. Dampak buruk yang didapatkan perusahaan dapat berupamenurunnya kepuasan pelanggan, meningkatkanya biaya simpan dan biaya perawatan, sertapenuhnya ruang penyimpanan gudang. Maka dari itu diperlukannya Analisa keterlambatanpengiriman barang pada salah satu DSP Pertamani Lubricant dengan tujuan dapat mengurangi biayayang tidak diperlukan. Salah satu metode perbaikan dan peningkatan kualitas pelayanan dalam suatuperusahaan adalah metode Six Sigma. Nilai six sigma proses pengiriman produk pada DSPPlumpang menuju ke DSP Medan sebesar 2,281 dan peluang keterlambatan pengiriman sebesar46%. maka diperlukannya perbaikan agar dapat mengurangi keterlambatan pengiriman dan dapatmeminimalisir segala biaya yang mungkin timbul akibat keterlambatan pengiriman. Usulanperbaikan yang dapat dilakukan yaitu membeli tiket kapal yang mendekati jadwal pengiriman danpengiriman dilakukan secara parsial, meningkatkan kapasitas dooring di DSP tujuan, menggunakanSlip Sheet sebagai pengganti pallet.Kata kunci: Kualitas Pelayanan, Keandalan, keterlambatan pengiriman, Six SigmaAbstract [Title: ANALYSIS AND IMPROVEMENT OF PRODUCT DELIVERY DELAY USING SIXSIGMA METHOD (CASE STUDY: DSP PLUMPANG, PT PERTAMINA LUBRICANT)]Service quality is an effort to fulfill consumer needs based on products and services, as well as timelydelivery to meet consumer needs and expectations. One of the most important aspects of servicequality is reliability. The reliability of delivering goods on time to customers needs to be analyzedin order to achieve customer satisfaction and avoid the negative impact of delays in product delivery.During the distribution process, PT Pertamina often experiences delays in delivery to distributorsor customers. This can have a negative impact on the company's business operations, includingdecreased customer satisfaction, increased storage and maintenance costs, and the full utilizationof warehouse storage space. Therefore, an analysis of delayed product delivery is needed at one ofthe Pertamina Lubricant DSPs in order to reduce unnecessary costs.One method for improving andenhancing service quality in a company is Six Sigma method. The Six Sigma value of the productdelivery process at DSP Plumpang towards DSP Medan is 2.281, with a 46% chance of deliverydelay. Therefore, improvement is needed to reduce delivery delays and minimize any costs that mayarise due to delivery delays. Proposed improvements include purchasing tickets for ships that arecloser to the delivery schedule and partial delivery, increasing the dooring capacity at thedestination DSP, and using Slip Sheets as a substitute for pallets."Keywords: Delivery delay, Realibity, Service Quality, Six Sigma
Co-Authors A. Hamdani Adi Setyo Purnomo Adi, Muhammad Wahyu Prasetyo Adlani, Maulud Agung, Magda Faradiba Mauludia Agustin, Dinar Ayu Chandara Ahmad Imron Rozuli Albar, Zainuddin Amriti Alif, Sisin Nastasya Ametha Aminati, Anida Ayu Ar Rafi, Haidar Danendra Febrian Assidiq, Muhammad Nurhasan Astiani, Rangki Ayuliana Azhar, Fakhri Bilgate, Alifan Butar, Florida Butar Darsono Wisadirana Didit Sumardiyanto Donny Dharmawan Ekki Kurniawan Eko Prastyo, Redy Eldo, Handry Elizabeth Yohanes Emma Budi Sulistiarini Fajar Kurniawan Farouq, Mgs. Muhammad Fauzi, Rizal Ahmad Fazad, M. Haikhal Firman Firman Firman Firman Habbodin, Muhtar Halim, Guntoro Halimah, Adedila Hanif, Nita Aribah Hasibuan, Makmur Hasma, Nur Amalia Hendro Nurhadi Herlina Muzanah Zain Hermanto, Kiki Hidayat, Koerniawan Ikrimach - Iman, Muhammad Ilham Nur Indah Dwi Qurbani Indrapaksi, Tengku Ikhwan Alfajri Indrawati Indrawati Juartini, Tini Kamal, Muhammad Arif Khairani Khairani Koga, Yohanes Kristina, Eka Kurniawan, Muhammad Danu kusumawardani, vidya Liandhajani, Liandhajani Lukiyana, Lukiyana Mahachandra, Manik Margaretha, Fransiska Mashud, Erwin Meydi Villareal , Daniel Mitranikasih Laia Mohammad Anwar, Mohammad Mufidah, Iftin Farekana Muflihah, Septi Muhammad Eko Atmojo, Muhammad Eko Muhammad Hendri Nuryadi, Muhammad Hendri Mutasar Nasiah, Zahrin Ningsih, Liasulistia Nisa, Fitri Aulia Hannan noval prayoga, moh. Nugrahimsyah, Dimas Herdian Nugroho, Fahriza Amartya Nur Khoiriyah Octaviani, Wulan Nur Octiva, Cut Susan Oktaviani, Lisa Oktopanda Pipit Widiatmaka, Pipit Pranggono, Taufan Setyo PRASETYO ADI NUGROHO, PRASETYO ADI Prasetyo, Sisman Prastyo, Redy Eko Pratama, Silvia Abdi Pratiwi, Tasya Resa Putri Ekaresty Haes Putro, Herdayanto Sulistyo Rachmat Kriyantono Raharjo, jJangkung Rahayu, Fatma Zela Rahayu, Novi Rahmawati, Lailia Ramatillah, Diana Laila Ratih Kusumastuti Refta, Laddy Nafissa Rery Novio Reza, Booby Riyanto, Ramdhani Rohmah, Alya Awinatul Saharany, Neva Tri Sahiruddin, S Saputro, Arif Adi Seno, Kukuh Setiadi, Novan Setiawan , Fajar Alif Sri Endah Susilowati SRI FATMAWATI Subairi, Afton Sukini, Sukini Suprihartini, Yayuk Surya Rosa Putra, Surya Rosa Suryadi, Dikky Suryati Suryati Suryo Wiyono Syaharini, Dessyta Miranda Syahputra, Hendri Syahrul, Melinda Putricia syarif hadiwijaya Takbir, Fadhil Maulana Uli Wildan Nuryanto Ummi Zakiyah, Ummi Utomo, Medea Rahmadhani Wahyu Hidayat Wasiran Wawan Sobari Wibisono, Mohammad Rico Widhayanti, Nur Ari Widjayanto, Hendra Wisadirana , Darsono Yuli Hidayati